Pyramid Point Post Acute Rehab

Pros

• The staff is wonderful.
• The rehab team is awesome.

Cons

• The facility appears to have closed around April 2018, raising questions about whether it is still open.
• Some reviews are alleged to be lies.
• The facility is described as lacking care and having horrible conditions.
• The outside appearance and the promotional video are misleading.
• The place is filthy, with dirty lunch trays atop a clean linen cart, dirty linens, and trash carts in the halls.
• Staffing is inadequate, with only two nursing assistants for a whole unit and nurses described as rude.

Review

A number of online reviews present a highly conflicting portrait of Pyramid Point, a rehab facility that several commenters seem to have strong feelings about. Some observers question whether the place is even open anymore, noting that it reportedly closed around April 2018 and that the parking lot "is always empty." The uncertainty about its status is part of the overall tension in these comments, with at least one reviewer wondering aloud if the facility remains operational at all.

A recurring thread among the negative voices is a sense of neglect and an alarming discrepancy between appearances and reality. One reviewer warns not to be fooled by the outside looks or by a promotional video, implying that the site has not been properly checked or regulated. They describe a lack of transparency and say the marketing materials don't match the real conditions inside, fueling concerns that potential patients and families aren't getting an honest picture of the facility.

Another set of criticisms centers on cleanliness and overall hygiene. A particularly explosive post claims the place is filthy, with a video on the website being totally fake and the resident rooms bearing little resemblance to what is portrayed. Specific allegations include a dirty lunch tray left atop a clean linen cart at dinner time, sparse use of gloves, dirty linens, trash carts in the hallways, and a failure to provide pads on beds. The reviewer describes blankets and sheets being piled underneath residents and even notes a routine lack of proper sanitation measures, which contributed to a sense of disdain for the facility's upkeep.

The intensity escalates with complaints about staffing and daily care. One reviewer contends that there were insufficient staff to manage an entire unit - "only two nursing assistants" for a whole unit - leading to prolonged delays in feeding and general attention to residents. Additional details include someone rolling and plugging in a copy or fax machine in the hallway, which underscores a broader narrative of mismanagement and disorganization. The overall tone is one of disgust and concern for resident safety and dignity, with phrases like "DISGUSTING" and "never enough help" underscoring the perceived severity of the problem.

An EMS crew's account adds another layer to the critique: they describe a rude nurse who showed little regard for the process of transferring a patient back to the floor and for letting them exit through the front door. The reviewer emphasizes that the nurses were rude and uncooperative, labeling the staff as unhelpful and insisting that families should be wary about placing a loved one in this facility. This incident is framed as part of a broader pattern of poor customer service and disrespect from the nursing staff.

In stark contrast to the negative narratives, there is at least one strongly positive testimonial. A reviewer who had previously transferred from another rehab facility because of "lack of care and horrible conditions" reports a markedly different experience at Pyramid Point. They describe the staff as wonderful and note that the doctor's orders for care and medication were followed, with the rehab team specifically praised as "awesome." This account highlights what the facility is capable of delivering when things function as intended and when residents receive attentive, well-coordinated care.

Taken together, these reviews paint a difficult and polarized picture. On one hand, the complaints focus on potential safety and hygiene risks, perceived deception in marketing, extreme understaffing, and discourteous behavior from nursing staff and visitors. On the other hand, there is a standalone endorsement of high-quality care and compassionate, professional staff. The conflicting experiences suggest that outcomes at Pyramid Point may vary widely, depending on factors such as staffing levels, day-to-day management, and perhaps which patients or units are involved. Given the mixed messages, readers are left weighing serious warnings alongside a hopeful testimonial, with a clear call to verify current conditions and visit in person for the most accurate assessment.

This part of Indianapolis, Indiana, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple hospitals nearby, including specialized facilities such as Trauma and Neuro ICUs, seniors can rest assured that their medical needs will be well taken care of. Additionally, there are several reputable physicians' offices and pharmacies within close proximity for easy access to healthcare services and medications. Places of worship provide opportunities for spiritual enrichment, while a variety of restaurants and cafes offer dining options for different tastes. Parks and recreational areas like Holliday Park and Central Park Playground provide opportunities for outdoor activities and relaxation. Transportation options such as U-Haul Moving & Storage at Michigan Rd provide convenience for travel needs, while theaters like Flix Brewhouse offer entertainment options close by. Overall, this area provides a well-rounded living environment with essential amenities readily available for seniors in need.

Hospitals

• Trauma /Neuro ICU (0.4 miles)
• St Vincent Hospital Trauma ICU (0.4 miles)
• Orthoindy (3.4 miles)
• Franciscan St Francis Health (4.6 miles)

Physicians

• Township Line Road Pediatrics (0.5 miles)
• Indiana Hand to Shoulder Center (0.5 miles)
• Hematology Oncology of Indiana (0.6 miles)
• Indiana Neuroscience Associates (2.6 miles)
• Hill, Susan E, Do - Methodist Occupational Health (2.6 miles)
• Center For Sight (2.6 miles)
• Midwest Eye Institute (2.9 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.7 miles)
• Market District Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)

Places of Worship

• College Park Church (1.2 miles)
• Holy Trinity Church (2.3 miles)
• St Luke Catholic Church (2.6 miles)
• Second Presbyterian Church (2.6 miles)
• Orchard Park Presbyterian Church (4.5 miles)
• Zionsville Christian Church (4.6 miles)
• St Alphonsus Catholic Church (5.2 miles)

Restaurants

• McDonald's (1.7 miles)
• Chuy's Tex-Mex (2.4 miles)
• McDonald's (2.6 miles)
• Big Lug Canteen (3.6 miles)
• Jimmy John's (3.6 miles)
• McDonald's (3.7 miles)
• Friendly Tavern (4.1 miles)

Cafes

• Starbucks (2.5 miles)
• Starbucks (2.7 miles)
• Homemade Ice Cream & Bakery Café (3 miles)
• Panera Bread (3.4 miles)
• Starbucks (3.4 miles)
• Starbucks (3.6 miles)
• Starbucks (4.7 miles)

Transportation

• U-Haul Moving & Storage at Michigan Rd (3.3 miles)
• National Car Rental (5.3 miles)

Parks

• Holliday Park (3.5 miles)
• Central Park Playground (4.2 miles)
• Lakeside Park (5.3 miles)
• Zionsville Rail Trail (5.8 miles)

Theaters

• Flix Brewhouse (5.7 miles)