Overall Review of Dillsboro-Ross Manor
common
11 reviews mention this
Staff care and compassion stand out
Residents and families frequently describe compassionate, supportive care from the staff.
Many reviews focus on how kind, caring, and supportive staff were day to day, including help that felt personal rather than routine. Multiple families say they felt reassured because they didn’t have to worry as much while their loved one was receiving care. A few reviewers also note staff engagement during longer stays and rehab recovery.
common
4 reviews mention this
Food gets mixed feedback
Food is discussed often, with some praising portions and others saying it fell short.
Some residents and families say the food was good and even helped a loved one gain weight. Another reviewer notes their loved one wasn’t as pleased with the food, even though the overall care was still recommended. There are also mentions of small food comforts like ice cream, reinforcing that dining shows up in everyday impressions.
caveat
3 reviews mention this
Therapy follow-through concerns
Several families question whether therapy and rehab needs were handled consistently.
Some reviews describe trouble getting enough therapy or being told about therapy changes, especially during recovery after major surgery. Others raise concerns that required steps were delayed, like confirming mobility needs or addressing post-surgical incision care. While one reviewer reports rehab and care went well, the negative stories cluster around follow-through and timing.
caveat
2 reviews mention this
Staffing affects timeliness
A few residents and families say staffing levels affected how quickly help was provided.
One review mentions that calls for help could be slow, attributing it to not having enough staff. Another critic describes an under-staffing experience with too little time or attention for the number of people they needed to care for.
caveat
4 reviews mention this
Personal care and cleanliness issues
Multiple reviews describe failures in hygiene and day-to-day personal care.
Several families report missed or infrequent showers and leaving residents in unclean conditions. Others describe visible signs of neglect like poor grooming and concerns about delayed notification when problems arose. There are also comments about the facility smell, reinforcing that cleanliness is a recurring point of dissatisfaction.
caveat
3 reviews mention this
Communication and updates frustrate
Some families say they struggled to get timely contact or clear updates.
Several negative reviews describe difficulties reaching staff, including challenges with getting timely responses and communication while a loved one was in residence. There are also complaints about delayed follow-up after incidents and about logistics like mail handling. In contrast, the more positive reviews tend to describe families feeling reassured, suggesting communication quality varies.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Cincinnati Northern Kentucky International (21 miles away)
Caring CNAs and a clean, well-maintained environment with nutritious meals.
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