Burgess Square Healthcare Center in Westmont, IL
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Information last verified:
5801 South Cass Avenue, Westmont, IL 60559
For more information about senior living options: (844) 490-3973
Burgess Square is a remarkable rehab center that goes above and beyond for its patients. The therapists are highly skilled, patient, and encouraging, making each session productive and positive. The building is clean, comfortable, and well-maintained, creating a calm and supportive atmosphere. The staff take the time to understand each person’s needs and personalize care, making them feel valued beyond being a patient. The meals are exceptional, and the dining service is accommodating and high quality. The team communicates clearly with families, discusses concerns, and provides timely updates on progress. The nurses, aides, and therapists are described as caring, compassionate, and dedicated to patient recovery. Burgess Square is consistently praised as a top-notch rehab facility deserving strong recommendation.
The experience was deeply disappointing and distressing. The care provided was far below acceptable standards, leaving the patient in worse condition. There was a lack of transparency and poor communication with families. Rehabilitation sessions were frequently brief, barely fifteen minutes, far under guidelines. It seemed more time was spent on paperwork than on actual patient engagement. The facility appeared understaffed, leading to inconsistent and inadequate care. There were reports of unsafe or mishandled medical care, including concerns about blood sugar management and deceptive explanations. Some staff were rude or dismissive toward family members, eroding trust. Visitation and family involvement were restricted, hindering open communication. The food quality was described as terrible and the building as outdated or poorly maintained.Burgess Square is best suited for seniors who need skilled rehabilitation and want a hands-on, compassionate therapy culture. This community consistently shines for families prioritizing robust PT and OT progress, individualized care plans, and a team that can make recovery feel purposeful and personal. The strongest value lies in therapy-focused outcomes: dedicated therapists who teach and motivate, nursing and CNA staff who respond with steadiness, and a social-work and discharge-planning ethos that keeps families informed and involved. The setting may read as modest or aged on the outside, but inside the atmosphere is reliably clean, safe, and oriented toward helping patients regain independence. For families with limited time at the facility, Burgess Square’s ability to maintain a steady rehab cadence and a supportive, personable staff is a meaningful differentiator.
That said, certain families should consider alternatives. The most consequential caveat is staffing variability: multiple reviews describe periods of understaffing or delayed responses, along with occasional interpersonal friction between families and administration. A few accounts detail significant lapses in medical communication and oversight, including troubling incidents that raised questions about medical judgment and safety. For seniors with complex medical needs requiring constant, highly coordinated physician contact, or for those who prize a consistently seamless, hospital-like level of medical management, Burgess Square may feel risky or insufficient at times. Additionally, the building’s appearance and some maintenance notes appear in some reviews as a mismatch to the caliber of care, which matters to families prioritizing a high-end facility experience. In short, when medical acuity, flawless reliability, and pristine infrastructure are non-negotiable, alternatives deserve scrutiny.
The core strengths, strong rehabilitation teams, transparent family engagement, and a culture of care, partly offset the concerns above. When therapy is the primary objective, Burgess Square delivers. Patients report meaningful gains in mobility and strength, with therapists who tailor sessions and push for progress while staying attentive to safety. The staff’s willingness to listen and to harmonize with families on goals and discharge planning stands out in many reviews, along with a track record of clean rooms, reliable housekeeping, and a generally calm, patient-centered environment. Food quality and dining service are repeatedly praised, and activities or on-site entertainment add a welcome dimension to daily life. These elements create a credible, practical advantage for families seeking a facility that genuinely invests in rehabilitation as a pathway home.
Yet the main drawbacks are not minor surface issues. The same fabric that produces strong rehab outcomes can be undermined by inconsistent staffing and communication gaps. Several reviews recount nights or weekends when the pace slowed, calls were not answered promptly, or family questions about medical care met with delays or defensiveness. Instances of medical missteps or perceived lapses in safety, some reported by families, loom large enough to influence risk assessment, especially for medically complex seniors. The building itself, while clean, is described by some as dated and in need of modernizing updates, which can affect long-term satisfaction for residents and families who equate facility condition with overall quality. Taken together, these cons can erode confidence if not actively managed, making Burgess Square a spot that rewards proactive family involvement and vigilant oversight.
For families navigating a choice, several practical steps can tilt the odds toward a positive outcome at Burgess Square. Before admission, insist on a concrete, written rehabilitation plan with clearly defined daily therapy targets and a schedule that reflects real-time progress. Seek assurances about continuity of care: request a consistent team across shifts and a designated point person for daily updates. Tap the social worker and discharge planner early to map post-acute needs and home supports, and insist on structured family conferences that include medical, therapy, and social work representatives. Take advantage of Burgess Square’s openness to family involvement, care conferences, daily briefings, and even opportunities for family members to participate in care discussions can avert misunderstandings. Translation support and culturally sensitive care should be verified if needed, given the diverse narratives of family experiences.
The bottom line is straightforward. Burgess Square stands out as a practical, credible option for rehabilitation-focused care in Westmont, with a proven track record of mobility gains, attentive therapy, and a culture that values family involvement. The strongest reasons to choose Burgess Square are the caliber of rehabilitation teams, the emphasis on personalized care plans, and the cleanliness and perceived safety of the environment. The caution flags, staffing fluctuations, variable medical communication, and aging infrastructure, are real enough to demand a proactive stance from families. When these considerations align with a priority on meaningful rehab outcomes and a willingness to partner closely with the care team, Burgess Square can deliver a solid, even excellent, recovery journey. For families whose primary needs center on flawless medical oversight, pristine modern facilities, or risk-averse staffing stability, exploring alternatives will yield choices better aligned with those nonnegotiables.
203 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (11 miles away) Chicago O'Hare International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Burgess Square Healthcare Center is a premier assisted living community located in Westmont, IL. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle while receiving the assistance they need.
The community offers various amenities to enhance the residents' quality of life. There is a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community operated transportation allows residents to explore the local area conveniently, while the computer center provides access to technology for staying connected with loved ones. The dining room offers restaurant-style dining, and there is also a kitchenette available for those who prefer to cook their own meals. The fitness room and wellness center promote physical well-being, and the gaming room and small library offer recreational activities.
Care services at Burgess Square Healthcare Center are designed to meet residents' individual needs. With 24-hour call systems and supervision, residents have peace of mind knowing assistance is always available. Trained staff provide support with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time. Additionally, specialized dietary options are offered to cater to different needs.
A variety of activities are organized to keep residents engaged and entertained. Concierge services help plan day trips and coordinate resident-run activities, ensuring there is always something happening within the community. Fitness programs promote physical activity and well-being, while scheduled daily activities provide opportunities for socialization.
Burgess Square Healthcare Center benefits from its convenient location near several parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This allows for easy access to essential services and enriching outings within the local area.
With its comprehensive amenities, caring staff members, and convenient location near essential services, Burgess Square Healthcare Center provides a welcoming environment for seniors looking for assistance with daily living in Westmont, IL.
Burgess Square Healthcare Center is located at 5801 South Cass Avenue, Westmont, IL 60559 in DuPage County, Illinois
Burgess Square Healthcare Center on seniors.fyi includes 9 photos including images showing landscaping, outdoor, interior, garden, nature, waiting area, entrance, building, and more.
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