Burgess Square Healthcare Center

Pros

• The staff at Burgess Square is described as caring, compassionate, and professional, providing excellent support to patients and their families.
• Many reviewers express satisfaction with the cleanliness of the facility, noting that it feels comfortable and home-like.
• The quality of food served at Burgess Square receives positive remarks, with several individuals stating that both they and their family members enjoyed the meals.
• Communication between staff and family members is highlighted as extremely good, with staff keeping families well-informed about patient care.
• Overall experiences in terms of rehabilitation services are praised, with patients achieving significant progress through effective therapy programs provided by the dedicated physical and occupational therapy teams.

Cons

• The respiratory therapist was rude and ill-informed, cutting off the caller before they could explain their concerns.
• A family member received food with stale bread, indicating a lack of attention to meal quality.
• The reviewer feels frustrated by the need for constant follow-up to ensure adequate care for their husband.
• The food served was described as awful and horrible by a reviewer, leading to dissatisfaction with dining options.
• One reviewer experienced a horrible situation where their mother fell due to inadequate precautions and staff response.
• Another reviewer noted that one entrée was served per meal, leaving little choice for those who did not like it.
• There were complaints about the facility being too cold for elderly residents, leading to discomfort.
• A family member expressed concern that their grandfather was not receiving required therapy as prescribed by doctors.
• Patients appeared unhappy during the reviewer's visit, suggesting potential issues with staff engagement or morale.
• Parking at the facility is problematic, especially on weekends when street parking is necessary due to high demand.

Review

Burgess Square, a rehabilitation facility, has garnered a mixture of reviews from patients and their families, showcasing both commendable care and notable shortcomings. Many visitors express gratitude for the compassionate staff, highlighting individuals like Michelle B. for their knowledge and empathy. This sentiment resonates throughout several reviews; many family members felt reassured by the professionalism of the care team, who were attentive to their loved ones' needs and maintained clear communication about treatment plans. The positive experiences shared often reflect an environment where staff members work well as a cohesive unit, conveying a sense of camaraderie that instills trust in patients and families alike.

However, not all experiences at Burgess Square have been favorable. Some families report concerning incidents regarding patient care. One reviewer described a frustrating experience involving inadequate attention to their mother’s needs as a fall risk following hip surgery. The delay in assistance when using the bathroom raised significant alarm bells, leading them to seek emergency help rather than allowing her to remain in what they perceived as an unsafe setting. Such negative experiences highlight crucial areas where the facility may need improvement, particularly in emergency response times and ensuring proper monitoring for high-risk patients.

Food quality also emerges as a recurring theme across the reviews; while some describe it positively—with one reviewer noting that even blended food looked appetizing—others found it lacking entirely. Disappointment with meal offerings was voiced by multiple family members who criticized the limited choices available per meal and reported receiving alternatives such as sandwiches if entrees weren’t suitable. Additionally, complaints about stale bread further fueled dissatisfaction regarding overall dining experiences at Burgess Square.

The physical environment garners mixed feedback as well. Several reviews laud the cleanliness of rooms and facilities but counter this praise with complaints about temperature control issues within the building; reports indicated that residents found it uncomfortably cold at times. Conversely, positive remarks about room sizes emphasized spacious accommodations apart from shared spaces when isolation was necessary after hospital stays due to health concerns.

Overall impressions of care quality varied significantly among reviewers; instances of exemplary service stood alongside disturbing claims that suggested lapses in proper patient management or resources—which might stem from understaffing or miscommunication within caregiving teams. While many families felt grateful for consistent updates on their loved one's progress via supportive staff communication channels, others experienced frustration over having to continually advocate for appropriate care arrangements or therapy sessions.

In summary, Burgess Square presents a complex picture through these diverse testimonials—ranging from heartfelt thanks directed at dedicated caregivers to critical assessments pointing out deficiencies in certain aspects of patient care and facility operations. While many families would recommend Burgess Square based on positive interactions with staff and satisfactory outcomes related to therapy services provided there, potential clients must weigh these favorable insights against evident challenges faced within some aspects of everyday operations at the facility before making decisions regarding rehabilitation services for themselves or their loved ones.

Restaurants

• McDonald's (0.6 miles)
• The Country House (1 miles)
• McDonald's (2.1 miles)
• Chick-Fil-A (2.1 miles)
• Portillo's (2.3 miles)
• Denny's (2.8 miles)
• Dell Rhea's Chicken Basket (3.1 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (3.4 miles)

Parks

• McCollum Park (2.1 miles)
• Du Page Forest Preserve Dog Park (3.4 miles)
• Meyer Woods Park (4 miles)
• Waterfall Glen Forest Preserve (5.3 miles)
• Surrey Ridge Park (6.8 miles)
• The Forge: Lemont Quarries (7 miles)
• Newton Park (7.1 miles)

Transportation

• Metra - Downers Grove Main Street (2.1 miles)
• Metra (3.3 miles)
• Metra (3.4 miles)
• Metra (7.6 miles)
• Metra Train Station (8 miles)

Places of Worship

• St Andrews Episcopal Church (2.3 miles)

Physicians

• Salt Creek Medical Imaging (2.7 miles)
• Loyola Medicine Burr Ridge (3.4 miles)
• Dupage Medical Group (4.6 miles)
• All Star Pediatrics (4.7 miles)
• Dupage Medical Group (5.1 miles)
• Dupage Medical Group (8.3 miles)

Hospitals

• Edward-Elmhurst Health Center (3.6 miles)
• DuPage Medical Center (4.8 miles)
• Building 217, Hines VA Hospital (8.4 miles)
• Edward Hines, Jr Veterans Hospital (8.4 miles)

Theaters

• AMC DINE-IN Yorktown 18 (4.3 miles)
• AMC Oakbrook Center 12 (4.9 miles)
• Cinemark (5.1 miles)

Cafes

• Starbucks (5.1 miles)
• Panera Bread (5.2 miles)
• Starbucks (5.4 miles)
• Starbucks (5.4 miles)
• Qahwah House (5.7 miles)
• Starbucks (7.7 miles)
• Starbucks (8.2 miles)