Alden North Shore Rehab & Health Care Center
Save5050 West Touhy Avenue, Skokie, IL 60077
For more information about senior living options: (844) 490-3973
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The rehab is described as a very pleasant place to stay, with friendly staff and workouts that help patients get back in shape. Magda and Marek are praised for fantastic physical therapy. Ashna is praised for great occupational therapy. Nati, a CNA, is credited with making a huge difference in recovery. Chioma is noted as attentive and compassionate. Angela, the administrator, is described as phenomenal. Jennifer, the physical therapist, is described as outstanding. Nurses Dana and Nati are described as amazing. The overall staff are unbelievable, with a friendly environment and opportunities for daily activity.
The reviewer claimed their father was in the facility for three weeks with no contact from staff about his care or health. They described a nurse who giggled at their frustration and questioned the need for assistance. They said receptionists failed to take messages and callbacks were never returned; voicemail was reportedly unavailable. They observed their relative lying on a bare mattress or torn sheet, with a CNA shrugging off concerns. They warned belongings could go missing or "grow legs," implying poor accountability for personal items. They alleged a death occurred due to prolonged bedrest, minimal therapy, and dietary issues, with no timely family notification. They claimed the administrator/manager was rude and that medications were given without family notification, contributing to ICU admission. They reported a persistent odor of urine and feces, with inadequate changing of clothes and overall neglectful hygiene.Alden North Shore has inspired a wide range of opinions, with some visitors lauding the rehab programs and compassionate staff, while others describe a troubling tapestry of communication failures, neglectful attitudes, and safety concerns. The most striking thread running through many accounts is a persistent frustration with how families are kept in the loop about a loved one's care. Several reviewers recounted phone tag chaos, nonresponsive front desk staff, and voicemail that either wasn't returned or didn't exist in a way that allowed families to leave messages. One caller remembered a nurse with a heavy accent who giggled at the caregiver's frustration and openly asked, "what you want me for?" - a moment that seemed to symbolize for that person a broader sense of disrespect and disorganization. Across stories, attempts to reach an administrator or a nurse often met with repeated promises to connect, only to be told later that no one was answering or that messages couldn't be taken. In at least one case, a family member waited days for a return call after leaving a message with a receptionist who would "connect me" and then retract the promise, leaving the family feeling both ignored and powerless.
The physical environment and the day-to-day realities of care also left strong impressions, but not uniformly. Some families reported distressing scenes - beds with torn sheets, bare mattresses, and pillows lacking proper coverings - coupled with a sense that housekeeping and basic care routines were inconsistent. One CNA's shrug when a torn sheet was pointed out, or the admonition to bring personal sheets and label them because belongings allegedly "grow legs" and can disappear, painted a picture of a facility struggling to keep up with routine housekeeping and basic safety concerns. The same family cited repeated difficulties with obtaining the correct menu for a visually impaired relative, describing a single menu that didn't align with the patient's dietary needs or meal plan. In several narratives, questions about meals and comfort were met with indifference or ambiguity, contributing to a sense that some residents were not receiving the coordinated, thoughtful care one would expect from a rehab setting.
Amid the criticism, there are unmistakable markers of excellent clinical care delivered by a number of dedicated professionals. A substantial contingent of reviewers highlighted positive, life-affirming experiences with rehab and therapy teams. Magda and Marek were singled out for consistently strong physical therapy, with one reviewer calling Magda "fantastic" and Marek equally effective. Ashna was praised for her occupational therapy, and a CNA named Nati - described as a stabilizing, compassionate presence - was repeatedly recognized for making a real difference in a patient's recovery. Other staff members, including a nurse named Dana, received similar acclaim for warmth, professionalism, and attentiveness. In several narratives, families expressed relief and gratitude when clinicians took the time to explain therapy goals, answer questions, and provide reassurance during the sometimes grueling rehab process. Acknowledgments extended to a thoughtful administrator, Angela, who was described as phenomenal for carefully laying out what the care would involve and helping to establish a sense of trust during challenging times.
There are also darker, more alarming episodes that families recount as turning points in their perception of the facility. One reviewer, grieving a mother who did not survive a rehab stay, described a sequence of events that they believed contributed to a decline in health: prolonged bedrest with what they saw as inappropriate dietary choices, a medicating decision that allegedly led to a deterioration and multiple re-hospitalizations, and a perceived lack of timely communication with the family about medications and care decisions. The same review referenced a manager, Gian, who allegedly behaved rudely and failed to notify or consult the family about medications, followed by a later claim that a calm, end-of-life medication was involved. Other families recounted times when a loved one was left unattended near a nurse's station or without adequate blankets, and when crucial family requests - such as clothing retrieval or updates - were not fulfilled promptly. There are even accusations that staff members could not reliably identify which CNA was assigned to a patient, further fueling concerns about patient safety and accountability within the care team.
Beyond the direct care episodes, some critiques focused on the administration and business side of the facility. A number of reviewers criticized the admissions process and described interactions that felt more like a sales pitch than a care plan discussion. They alleged a disconnect between what was promised and what was delivered, and they questioned the accuracy of publicly displayed ratings and the transparency of pricing and amenities. One reviewer warned about a third-party driver arrangement that charged residents high fees and suggested even risky situations, like a near-miss car accident, emphasizing the perceived lack of oversight in non-clinical services connected to the facility. In contrast, others pointed to administrative leaders who provided clarity and reassurance, noting that Angela and the broader administrative team could deliver explanations and support when families needed it most.
Amid the array of negative and positive experiences, one recurring theme stands out: the quality of care and the consistency of communication depend heavily on the specific staff members and shifts, as well as the moment in the patient's rehab journey. Some families described a sense of being "welcomed" and "taken care of" the moment they arrived, with staff who actively engaged in recovery, explained the routines, and offered comfort during difficult days. In other statements, the same facility was portrayed as a place where patients received excellent physical and occupational therapy, with therapists who motivated and supported progress, while other reviewers worried that critical aspects of daily living - like meals, clothing, and timely updates - were not being adequately addressed. The contrast is striking: the very same walls that can shelter a patient through a challenging rehab process can also, on a difficult day, feel impersonal, chaotic, or unsafe for families watching from the outside.
Taken together, the narratives about Alden North Shore illustrate a facility capable of delivering high-quality clinical rehabilitation when the stars align with dedicated therapists, attentive nurses, and a responsive administrator. They also reveal an environment where gaps in communication, inconsistent daily care, and administrative friction can erode trust and leave families feeling overwhelmed and unheard. For those considering care here, these varied experiences underscore the importance of asking pointed questions about care plans, daily routines, communication channels, and what happens when concerns arise. The stories - both the praise for compassionate clinicians and the cautionary accounts about neglect or mismanagement - offer a granular, human portrait of a rehab setting that can be excellent for some residents and deeply challenging for others, depending on who is delivering the care on any given day and how well the system supports families in staying informed.
93 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (8 miles away) Chicago Midway (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alden North Shore Rehab & Health Care Center is a premier assisted living community located in the beautiful city of Skokie, IL. Offering a wide range of amenities and exceptional care services, this community aims to provide residents with a comfortable and fulfilling lifestyle.
The community boasts an array of amenities designed to enhance the well-being and enjoyment of its residents. A beauty salon offers hair and beauty services for those who wish to pamper themselves, while cable or satellite TV provides entertainment options. Community-operated transportation ensures easy access to nearby destinations, and a computer center is available for residents to stay connected digitally. The dining room serves delicious meals in a restaurant-style setting, and there is also the option for private dining in each resident's fully furnished apartment. For recreation, there is a fitness room, gaming room, garden, small library, and outdoor space where residents can relax and engage in activities of their choice. Wi-Fi/high-speed internet connectivity allows residents to stay connected online.
Care services at Alden North Shore Rehab & Health Care Center are comprehensive and designed to meet the unique needs of each resident. With 24-hour supervision and a call system in place, help is always just a button away. Trained staff members assist with daily living activities such as bathing, dressing, and transfers as needed. Medication management ensures that medication schedules are followed accurately. Special dietary needs are catered to through diabetes diets and other restrictions if necessary. Transportation arrangements are available for non-medical purposes as well as doctor's appointments.
Alden North Shore Rehab & Health Care Center strives to create an engaging environment for its residents through various activities. Concierge services are offered to assist with any specific requests or requirements. Fitness programs promote physical wellness, while planned day trips provide opportunities for exploration outside the community. Residents can also participate in resident-run activities organized within the community on a regular basis.
Conveniently situated near cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals, Alden North Shore Rehab & Health Care Center offers a convenient location for residents and their families.
Overall, this assisted living community provides a warm and welcoming atmosphere with top-notch amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents.
Alden North Shore Rehab & Health Care Center is located at 5050 West Touhy Avenue, Skokie, IL 60077 in Cook County, Illinois
Alden North Shore Rehab & Health Care Center on seniors.fyi includes 5 photos including images showing interior, dining, decor, bedroom, exercise equipment, windows, potted plant, reception, and more.
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