Aspen Health Care Ctr

Pros

• The staff is so very kind and really cares about their residents.
• Liz, the social worker, was absolutely fantastic.
• She forms a special bond with all of the residents and goes above and beyond.
• Amy, the BOM, is a real gem; she is very dedicated and keeps the home running smoothly.
• The nurses and aides always respond quickly and cheerfully if my mom needs assistance.
• The facility, though old and somewhat worn, is always clean.
• Not pretty to look at, but the care is excellent.
• Very caring and compassionate employees.
• My mother was treated very well here.

Cons

• This place is horrible and it abuses the elderly residents.
• The place stinks.
• This place should be shut down.
• Aspen Rehab and Healthcare was fined $25,000 and cited for 10 licensure violations related to the choking death of a 62-year-old man.
• The facility is not pretty to look at.

Review

A picture emerges from these impressions of long-term care that blends warmth, personal attention, and a few cautionary notes about what to look for in a strong caregiving environment. Across the comments, the strongest throughline is the real care that staff show the residents: people who speak about those in their care with respect, who treat them as individuals, and who take time to connect beyond tasks and routines. In particular, the experiences at Avenues at Quad Cities stand out for their consistent kindness, attentiveness, and the sense that the people living there are known and valued.

One of the most enduring themes is the deep bond between residents and staff, especially with Liz, the Social Services Director who has moved to a different role within the same company. Even after changes in leadership, Liz continues to stop by and brighten a resident's day with a big hug and genuine, caring words. That personal touch matters deeply to families who live out of state and rely on the team to look after a loved one. The affection and respect expressed for Liz reflect a broader pattern: when staff form real connections, it translates into more attentive, thoughtful care and a reassuring sense of continuity for families who cannot be present every day.

The staff at Avenues at Quad Cities is described as kind, responsive, and reliably available. The nurses and aides are praised for their quick, cheerful responses whenever assistance is needed, which can make a significant difference in the daily experience of someone who depends on help for routine tasks and safety. The positive impression extends beyond individual caregivers to the overall management and operations. The facility itself, while not pristine new, is noted as clean and well-kept, with attention paid to maintaining a healthy, welcoming environment for residents.

Within the facility, specific individuals receive highlighted appreciation that speaks to the culture of care. Amy, the Business Office Manager, is singled out as a real gem who is dedicated and effective at keeping things running smoothly. There is gratitude for the way the team supports residents and their families, with a sense that, if you or a relative must be in long-term care, this is a place where you can feel confident about the level of attention and support you will receive. The trust families place in the operation is reinforced by stories of staff who go above and beyond, extending kindness beyond routine duties to celebrations and personal moments.

Beyond the day-to-day care, some reviewers recount experiences that reinforce a strong sense of reassurance and satisfaction. A surprise tour of the building left a positive impression, with observations that the facility was clean and well-maintained and that staff were engaged with residents in meaningful ways. Those moments of engagement - where staff connect with residents on a personal level and demonstrate attentiveness - help to explain why some reviewers would rate the place highly, describing it as a five-star environment by their own standards.

Not every review, of course, is uniformly glowing. One entry takes a starkly different tone, criticizing Aspen Rehab and Healthcare in Silvis with serious allegations: the facility is called out for abusive treatment of residents and poor conditions, accompanied by a record of a substantial fine and licensure violations tied to the choking death of a resident in 2020. The reviewer goes so far as to say the place should be shut down. This perspective serves as a stark counterpoint to the positive experiences shared about Avenues, reminding readers that the quality of care can vary significantly from one location to another and that due diligence is essential when selecting a facility.

Interwoven with the more severe critique are other affirmations of compassionate care in different contexts. One reviewer emphasizes the accessibility and humanity of the staff, noting that caregivers are very caring, compassionate, and personal with each client, explaining every move as they work with residents. Another line echoes a similar sentiment: a loved one was treated very well, reinforcing the belief that sincere, individualized attention can be a defining feature of good care, even if the appearance of the facility itself may not be flashy. These voices underscore a broader truth in elder care: the character of the staff and their relationship with residents often plays as large a role as the physical setting in shaping overall satisfaction and trust.

In the end, the collection of reviews paints a nuanced landscape. Some experiences at Avenues at Quad Cities are marked by warmth, respect, and dependable responsiveness from staff who form meaningful bonds with residents and families. Liz's ongoing visits, Amy's steady leadership, and the positive impressions from surprise tours all contribute to a sense of confidence and comfort for those who rely on the facility's care. Yet the dialog also includes cautionary notes about other providers, reminding families to scrutinize facilities beyond surface impressions - asking hard questions about safety records, licensure history, and the real daily experiences of residents. Taken together, these voices offer a vivid, multi-faceted portrait of what good, attentive elder care can look like when it's truly prioritized by the people who show up to care each day.

Hospitals

• Illini Hospital (0.4 miles)
• Genesis Birthcenter (0.5 miles)
• S And K (3.7 miles)
• Hammond Henry Colona Clinic (4.7 miles)
• Genesis Health Group, Endocrinology (5.5 miles)

Places of Worship

• St Mark's Episcopal Church (0.4 miles)
• Sikh Religious Society Nqc (0.6 miles)
• Bible Holiness Church (1.4 miles)
• Carbon Cliff United Methodist Church (1.5 miles)
• Tas (1.7 miles)
• The Apostolic Sanctuary (1.7 miles)
• Beautiful Savior Lutheran Church (5.2 miles)

Physicians

• Akshay Mahadevia MD (0.4 miles)
• Genesis Health Group, Family Practice, Silvis | Michael J. DiMarco, MD (0.5 miles)
• Singh, Piyush Genesis Health Group Silvis Pediatrics (0.5 miles)
• Genesis Health Group - Larson Center (0.5 miles)
• Genesis Surgical Associates (0.5 miles)
• Genesis Health Group - Internal Medicine (0.5 miles)
• Stone Ridge Medical Group Sc (2.4 miles)

Restaurants

• Tap 22 Grill & Bar (0.6 miles)
• Sonic Drive-In (0.7 miles)
• Triangle Inn (0.8 miles)
• Culver's (0.9 miles)
• La Herradura Mexican Grille (0.9 miles)
• Whitey's Ice Cream (1 miles)
• Porkies Restaurant (1.1 miles)

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• John Deere Pharmacy Group (3.7 miles)
• Walgreens (5 miles)
• Walgreens (5 miles)

Parks

• Radden Park (1.5 miles)
• Mitchell Park (1.8 miles)
• Ben Butterworth Playground (2.7 miles)
• Colona Park (3.1 miles)
• Veteran's Memorial Park (5 miles)
• Prospect Park (5.2 miles)
• Velie Park (5.5 miles)

Cafes

• QC Fuel (2.8 miles)
• Coya's Cafe (3.2 miles)
• Panera Bread (3.8 miles)
• Starbucks (3.9 miles)
• Starbucks (5.1 miles)

Transportation

• U-Haul Neighborhood Dealer (4.1 miles)