Hillcrest Retirement Village

Pros

• The staff at Hillcrest Nursing Center goes above and beyond to provide exceptional care for residents, ensuring they feel loved and respected.
• Residents are actively engaged in a variety of activities, such as bingo and ice cream socials, which helps enhance their quality of life.
• The facility is clean and well-managed, with pleasant and attentive staff who prioritize the needs of residents.
• Families receive regular updates about their loved ones' care and progress, fostering a supportive environment.
• Many families have reported positive outcomes due to the dedication of the therapy department in helping residents regain strength and mobility.
• Hillcrest has created a welcoming atmosphere where residents can enjoy social interactions with both staff and fellow residents.
• The administration is responsive to feedback from families, demonstrating a commitment to improving care based on individual needs.

Cons

• The facility was described as dirty, with poor ventilation and infestations of scabies, mice, and bed bugs.
• Staff were reported as not very attentive, leading to a lack of care for residents.
• There were claims that the nursing home had issues with patient safety, such as neglecting to check a resident's pacemaker for over two years.
• Some residents reportedly experienced distressing conditions, like being allowed to scream in the halls without intervention from staff.
• One reviewer expressed disappointment over missing personal belongings and lack of proper communication regarding their loved one’s care.
• Multiple reviews highlighted concerns about the high rate of COVID-19 infections and deaths within the facility.
• A resident's condition deteriorated due to inadequate monitoring and care prior to hospitalization.

Review

The reviews for Hillcrest Nursing Center present a wide range of experiences, showcasing both significant dissatisfaction and profound appreciation for the care provided within its walls. Several reviewers express serious concerns regarding the facility's standards and practices, detailing incidents that raise alarms about safety and hygiene. One individual described a deeply troubling experience concerning their mother's missing belongings, including a ring that was allegedly stolen directly from her finger. This instance of negligence extended further to other personal items like plants and coffee cups, contributing to a feeling of disappointment with the administration of the facility. Compounding these issues were reports of alarming conditions such as patients crying out for help without timely assistance and unsanitary living conditions characterized by infestations—specifically scabies, mice, and bed bugs. Such claims reflect significant worries about health and safety in an environment meant to be nurturing.

In stark contrast to these negative experiences, numerous reviews painted Hillcrest in a more favorable light, highlighting the professionalism and attentiveness exhibited by the staff. Many families expressed gratitude for the excellent care their loved ones received during their stay at Hillcrest. Several individuals noted that their family members thrived under the attentiveness of nursing staff who were well-trained in managing medical needs while also providing companionship. For instance, one review recounted how a resident improved considerably after receiving personalized therapy that engaged both body and spirit, leading to moments of joy even amid difficult conditions.

Families frequently commended Hillcrest's commitment to maintaining an active lifestyle for residents through organized activities such as bingo games, ice cream socials, and therapeutic events led by engaging staff members. Such initiatives not only kept residents entertained but also fostered social interaction—a critical component often missing in elderly care facilities. One reviewer noted how it played a vital role in helping their quiet grandmother come out of her shell due to newfound opportunities for connection with fellow residents. This aspect underscores how essential an enriching environment is for elderly individuals who may otherwise feel isolated or forgotten in long-term care settings.

A number of reviews specifically mentioned instances where skilled nursing care had tangible outcomes on patient well-being—from effective chronic disease management to improvements in daily living activities. A family member described how their father was able to regain strength post-hospitalization thanks to attentive therapists who motivated him even when he felt low-spirited initially. The promptness with which nursing staff responded to calls for assistance further reinforced confidence among families regarding their loved ones' care quality during rehabilitation or residency at Hillcrest.

Of particular note is a shift observed by one user who initially posted negative feedback about their mother’s treatment but later updated their review positively after witnessing substantial improvements following administrative intervention. They praised Hillcrest’s responsiveness to grievances about patient care needs, emphasizing how addressing concerns can lead to collaborative solutions between families and management—a hopeful narrative suggesting that change is possible within established systems when there is open communication.

Despite this mixed feedback landscape, some commenters remained staunchly critical; harsh words were reserved for what they termed outdated facilities alongside perceptions of inconsistent staffing levels negatively impacting patient security—and suggesting that turnover might hinder cohesive caregiving efforts across shifts (as one individual pointedly remarked on staff changes). Ultimately though varying perspectives converge on crucial points: effective communication between families and caregivers can enhance resident wellness significantly while cleanliness standards are non-negotiable within any senior living context.

In conclusion, Hillcrest Nursing Center emerges from these testimonials as a facility marked by contradictions; it is praised for its dedicated staff who provide meaningful interactions but also criticized sharply over hygiene lapses and management failures impacting eldercare quality profoundly—illustrating just how vital ongoing assessment mechanisms are needed within such institutions today if they wish sustain positive reputations amidst evolving healthcare expectations amongst families searching for reliable long-term solutions designed around compassion first-and-foremost!

Restaurants

• Burger King (0.1 miles)
• McDonald's (1.1 miles)
• Culver's (2.5 miles)
• Fairmont Shores (3.2 miles)
• Reflections On Deep Lake (3.3 miles)
• Stormy Monday (3.3 miles)
• Light the Lamp Brewery (3.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.7 miles)
• Walgreens (5.1 miles)
• Walgreens (5.2 miles)

Physicians

• Carl M Silberman MD (0.2 miles)
• Midlakes Clinic (0.6 miles)
• Family Doctors of Round Lake (1.1 miles)
• Grayslake Eyecare (2.8 miles)
• Lake Forest Pediatric Associates (3.6 miles)
• Lindenhurst Family Practice (4.3 miles)
• Dr Amato's Office (4.6 miles)

Parks

• Lakefront Park (0.9 miles)
• Sun Lake Forest Preserve (4.1 miles)
• Millenium Park of Lindenhurst (4.4 miles)
• Butler Lake Park (8.7 miles)
• Riverside Hollow Park (8.8 miles)
• Weber's Park (9.2 miles)
• Converse Park (9.3 miles)

Cafes

• Somethings Brewing (3.3 miles)
• Starbucks (4.2 miles)
• Panera Bread (6.3 miles)
• Starbucks (7.3 miles)
• Hansa Coffee Roasters (9.1 miles)
• Conscious Cup Coffee Roasters (9.4 miles)

Places of Worship

• St Gilbert Parish (3.8 miles)
• St Peter Parish (5.7 miles)
• Santa Maria Del Popolo Church (9 miles)
• United Methodist Church of Libertyville (9.3 miles)

Hospitals

• Northwestern Grayslake Hospital (4.8 miles)
• Manoj Patel - Centegra Wound & Hyperbaric Center-Mchenry (7.9 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (6.5 miles)
• McHenry Outdoor Theater (7.9 miles)

Transportation

• Metra (9.1 miles)