Hillcrest Nursing Center

Pros

• Hillcrest staff are very helpful and nice.
• The facility is very clean.
• The doctor is easy to communicate with.
• The nursing staff are polite and respectful.
• The admissions team listened to concerns and helped make the transition smooth.
• Amber is amazing and an asset to the home.
• Sarah has undying passion and it shows.
• The entire staff has been nothing less than fantastic.
• Hillcrest is a place of comfort, dignity, and genuine care.
• The staff are welcoming and truly care for the residents.
• The team works hard to meet the residents' special needs.
• The environment is warm, welcoming, and caring.

Cons

• Hillcrest is alleged to neglect residents, with families learning too late that their loved ones were not progressing as claimed.
• The facility has been accused of abuse, with questions about why it has not been shut down.
• Bryce and Jeneece are described as terrible people who hacked a resident's DoorDash account.
• The rehab equipment at Hillcrest is criticized as inadequate.
• Some reviewers say the facility's policies jeopardize residents' safety or well-being.
• A family member alleges that a mother's ring was stolen by staff and replaced.
• One reviewer suggests that a friend with dementia would be better served in a facility dedicated to dementia care.

Review

Hillcrest Nursing Center emerges through a chorus of voices as a place where care is delivered with genuine heart, consistency, and a steady commitment to the dignity and comfort of residents. Across many notes from families and friends, the thread is clear: the staff are not only professional and capable, they are consistently kind, patient, and accessible. The overall impression is that Hillcrest is more than a facility - it is a place where loved ones feel seen, heard, and well cared for day after day, with the reassurance that help is available whenever it is needed.

A prominent theme across the testimonials is the strength and steadiness of the caregiving team. Reviewers repeatedly praise the staff for being helpful, nice, and easy to communicate with, and they highlight a sense of stability created by people who have been there for years. Names that recur with admiration include Amber, described as amazing and a true asset to the home, and Sarah, praised for undying passion. Nurses, aides, and other frontline workers are described as patient, attentive, and respectful, with families noting that staff members know the residents well and treat them with the care one hopes to see in a trusted facility. Several accounts specifically commend the quiet competence of the team - how staff respond quickly to concerns, how communication from nurses to families is clear and timely, and how the admissions and transition into Hillcrest are handled with understanding and thoroughness.

The physical environment and day-to-day operations at Hillcrest are another strong point in these reviews. The facility is frequently described as clean and well maintained, with an impression of efficiency in processes such as digital registration. Families emphasize that the environment supports safety and well-being, and many note the welcoming, warm atmosphere that helps both residents and visitors feel at ease. The sense of order and reliability extends to rehabilitation and daily routines, with praise for physical therapy and activities that help residents stay engaged and move toward personal goals. Even when families are balancing transitions, such as moving a loved one into Hillcrest from another setting, staff are portrayed as collaborative and responsive, making the process smoother for everybody involved.

Equally notable in the comments is the emotional impact of Hillcrest on families navigating difficult care decisions or challenging health journeys. Several reviewers describe Hillcrest as a relief after negative experiences elsewhere, citing improved communication, more attentive care, and a renewed sense of hope for a loved one. The sentiment ranges from gratitude for the steady, compassionate support to astonishment at the level of attention and the daily care that makes a meaningful difference in the lives of residents and their families. Some accounts emphasize the personal growth of residents - progress in mobility, better daily routines, and a sense that the people at Hillcrest are truly dedicated to making each day the best it can be.

Not all entries are unreservedly positive, however. A few reviewers raise concerns that warrant attention. One account mentions policy decisions that feel restrictive or risk-oriented to a resident's life, suggesting that some institutional policies may need refinement to better align with individual needs and preferences. Another reviewer voices concern about the more difficult reality of nursing home life, noting experiences that imply neglect or mistreatment during transitions to hospital care, a charge that understandably gives pause to readers and invites careful scrutiny. There is also a stark warning from another user - an accusation of abuse witnessed at the facility - along with concerns about theft and privacy violations raised by a family member, highlighting the seriousness of safeguarding residents and maintaining trust. Additionally, comments about the adequacy of rehabilitation equipment are more neutral or critical, indicating room for improvement in certain therapeutic resources. Finally, a negative note from one reviewer questions the suitability of the setting for a friend with advanced dementia, reminding readers that not every resident's needs are perfectly matched by every facility.

Coupled with the more guarded observations are several sharp reminders from families about the human dimension of care. Some reviewers highlight the personal impact of Hillcrest on their daily lives - their ability to be present, to participate in care conversations, and to support a loved one's journey with empathy. The repeated emphasis on teamwork, accessibility of the care team, and the sense that Hillcrest can feel like a community rather than merely a building reinforces the impression of a place where residents can feel secure and families can feel involved. The combination of reliable care, dedicated staff, and an environment that supports dignity and comfort emerges as the overall impression carried through these narratives.

Taken together, the collective sentiment about Hillcrest Nursing Center is one of strong appreciation tempered by caution. For many families, Hillcrest represents a haven of compassionate care, where staff go above and beyond to respond to needs, celebrate small victories, and support difficult transitions with grace. The presence of long-tenured, personable caregivers and a clean, orderly facility contributes to a sense of trust and gratitude that shines through in numerous updates and endorsements. At the same time, readers are reminded that no care environment is without fault or critique, and the concerns raised by a minority of reviewers point to areas where ongoing attention, transparency, and accountability are essential. In the end, Hillcrest is portrayed as a place of comfort, dignity, and genuine commitment to the well-being of residents and the peace of mind of their families.

This area of Round Lake Beach, Illinois, offers a variety of amenities for seniors looking to settle down in a peaceful and convenient location. With several popular restaurants within close proximity, such as Burger King, McDonald's, and Culver's, residents have easy access to dining options. Additionally, there are numerous pharmacies nearby for any healthcare needs, including Walgreens and CVS Pharmacy. For medical care, there are several physician offices in the area like Midlakes Clinic and Lake Forest Pediatric Associates. The presence of parks like Lakefront Park and Sun Lake Forest Preserve provides opportunities for outdoor recreation and relaxation. Places of worship such as St Gilbert Parish and Santa Maria Del Popolo Church cater to spiritual needs, while Northwestern Grayslake Hospital is easily accessible for any medical emergencies. Transportation options are also available with the Metra station located just 9.1 miles away for convenient travel around the area. Overall, this part of Round Lake Beach offers a well-rounded community suitable for seniors looking for a comfortable living environment.

Restaurants

• Burger King (0.1 miles)
• McDonald's (1.1 miles)
• Culver's (2.5 miles)
• Fairmont Shores (3.2 miles)
• Reflections On Deep Lake (3.3 miles)
• Stormy Monday (3.3 miles)
• Light the Lamp Brewery (3.3 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (4.7 miles)
• Walgreens (5.1 miles)
• Walgreens (5.2 miles)

Physicians

• Carl M Silberman MD (0.2 miles)
• Midlakes Clinic (0.6 miles)
• Family Doctors of Round Lake (1.1 miles)
• Grayslake Eyecare (2.8 miles)
• Lake Forest Pediatric Associates (3.6 miles)
• Lindenhurst Family Practice (4.3 miles)
• Dr Amato's Office (4.6 miles)

Parks

• Lakefront Park (0.9 miles)
• Sun Lake Forest Preserve (4.1 miles)
• Millenium Park of Lindenhurst (4.4 miles)
• Butler Lake Park (8.7 miles)
• Riverside Hollow Park (8.8 miles)
• Weber's Park (9.2 miles)
• Converse Park (9.3 miles)

Cafes

• Somethings Brewing (3.3 miles)
• Starbucks (4.2 miles)
• Panera Bread (6.3 miles)
• Starbucks (7.3 miles)
• Hansa Coffee Roasters (9.1 miles)
• Conscious Cup Coffee Roasters (9.4 miles)

Places of Worship

• St Gilbert Parish (3.8 miles)
• St Peter Parish (5.7 miles)
• Santa Maria Del Popolo Church (9 miles)
• United Methodist Church of Libertyville (9.3 miles)

Hospitals

• Northwestern Grayslake Hospital (4.8 miles)
• Manoj Patel - Centegra Wound & Hyperbaric Center-Mchenry (7.9 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (6.5 miles)
• McHenry Outdoor Theater (7.9 miles)

Transportation

• Metra (9.1 miles)