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4.2 from 108 reviews
5 stars
77
4 stars
12
3 stars
2
2 stars
2
1 stars
15
Overall Review of Presence St Anne Center
caveat6 reviews mention this
Call lights often go unanswered
Residents and families describe long waits for help after using call lights.
Several reviews report call lights taking a long time to get answered, including waits described as lasting close to an hour or more. Some reviewers also describe situations where help was delayed or not provided promptly once the issue was raised. A few residents or families also mention that when concerns were escalated, they did not see the urgency they expected. This theme is at the center of the most serious negative experiences.
caveat9 reviews mention this
Food quality draws consistent complaints
Multiple reviews say meals fall short in quality or consistency.
Food comes up repeatedly, with complaints ranging from overcooked or dry meals to meals that were not served or were not ready as expected. Some reviewers also describe problems with medication timing around therapy and daily routines, which they connect to missed or delayed care. Even among positive mentions of dining, there are comments about managing eating preferences or making adjustments. Overall, dining quality and meal service reliability are frequent pain points.
common18 reviews mention this
Staff is frequently described as caring
Many residents and visitors describe the staff as caring and helpful.
Across the reviews, families and visitors repeatedly describe staff as friendly, attentive, and willing to help. Several comments highlight day-to-day support from nursing aides and nurses, and some thank specific roles for making visits smoother. A number of reviewers also pair this with remarks about cleanliness and the general atmosphere. While there are notable negative outliers, the dominant pattern is that people often feel supported by the care team.
common12 reviews mention this
Facility cleanliness is often praised
Many reviews describe the building as clean and well kept.
A sizable share of reviewers mention cleanliness—describing the facility as clean, free of bad odors, and generally well maintained. Some also mention rooms and common areas as pleasant during visits. A smaller number of reviews add specifics like sticky floors or the need for more dusting, suggesting the level of upkeep can vary by area and time. Overall, cleanliness is more often a positive than a dealbreaker.
caveat4 reviews mention this
Meals and care are sometimes missed
Some families describe missed meals or gaps in daily care routines.
Beyond general food complaints, a few reviews describe specific breakdowns in daily routines—such as a dinner being forgotten, pain medication not being given as expected, or hygiene tasks not being completed. One reviewer also recounts concerns about incomplete oral care during a short stay. These comments connect meal and task timing to overall quality of care during recovery or skilled nursing. While not every review raises these issues, they appear clearly enough to be a recurring concern.
differentiator2 reviews mention this
Skilled nursing care is offered
The community provides skilled nursing facility care for rehabilitation and nursing needs.
The listing indicates skilled nursing facility care, and reviews include experiences related to rehab and physical rehabilitation. At least a couple of reviewers describe recovery and progress during their stay, including outcomes tied to therapy support. At the same time, other reviews report declines in condition and concerns about responsiveness and care delivery during skilled care periods. This creates a mixed picture of how care is experienced day to day.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
179 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Greater Rockford (7 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Walgreens (0.2 miles)
CVS Pharmacy (1.4 miles)
Walgreens (1.7 miles)
Schnucks (1.9 miles)
Walgreens (2.1 miles)
Walmart Pharmacy (2.2 miles)
Walgreens (2.5 miles)
Physicians
Luxetone (0.3 miles)
Rockford Psychiatric Medical Services (0.4 miles)
Amira Al-Basha. PA-C (0.4 miles)
Morsay Medical & Rehabilitation (1.1 miles)
Rockford Dermatology (1.1 miles)
Cosmetic Surgery & Laser Institute (1.3 miles)
Comprehensive Prosthetics and Orthotic Services (1.3 miles)
Presence St Anne Center on seniors.fyi includes 5 photos including images showing interior, architecture, brick, gym, exercise equipment, rehabilitation, therapy room, fitness, and more.
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The guide outlines the eligibility criteria for home health care services, emphasizing clinical requirements, insurance options, and application processes. It distinguishes between Medicare's strict and Medicaid's flexible qualifications while addressing challenges families may face in securing necessary care at home.
Elder abuse affects many older adults worldwide and includes physical, emotional, neglectful, and financial harm, with about one in six individuals over 60 experiencing abuse annually. Prevention and intervention strategies focus on awareness, support for caregivers, and mandatory reporting, while recovery necessitates comprehensive support for both physical and emotional needs.
The guide details ten essential responsibilities of senior caregivers, including personal care, mobility assistance, medication management, and emotional support, while emphasizing the importance of safety, nutrition, and maintaining a safe living environment to enhance seniors' quality of life and independence.
Exercise Equipment, Gym, Rehabilitation, Fitness, and Therapy Room
Healthcare
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179 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Greater Rockford (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Well-maintained apartments with in-unit kitchens and active social programs.
Comprehensive Guide to Qualifying for Home Health Care Services
Powerful Realities of Elder Abuse and the Most Effective Ways to Report It
Ten Vital Duties of a Senior Caregiver: A Comprehensive Guide
