Presence St Anne Center
Save4405 Highcrest Road, Rockford, IL 61107
For more information about senior living options: (844) 490-3973
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Across the many notes left by families, friends, and volunteers about St. Anne's, a clear pattern emerges: a home-like environment with warm, caring, and capable staff. Visitors consistently describe a setting that feels comfortable and welcoming, where care providers strive to treat residents with kindness and respect. The tone ranges from heartfelt praise about the quality of life and recovery to earnest calls for improved responsiveness in day-to-day operations. Taken together, the collection paints a picture of a facility that many see as a genuine, supportive community for those needing skilled care.
People frequently point to the physical environment as a strength. Entry is described as easy for guests, and rooms are noted to be spacious, nicely furnished, and aesthetically pleasing. A lift lounge chair is highlighted as a notable plus, and there is often seating available for extended family visits. Multiple reviews mention lovely views outside the rooms and an overall clean, odor-free atmosphere. One reviewer even mentions bringing a dog for a visit, underscoring a sense that the place can feel like a home where family life and visits are cherished.
Staffing and the day-to-day experience with care are repeatedly praised. Reviewers commend the staff's warmth, friendliness, and attentiveness across roles - from reception to nursing, physical and occupational therapy, aides, and social services. Several comments single out individuals like Lori Williams for going the extra mile, and another mentions Christy, a receptionist who was consistently welcoming and helpful. Hospice volunteers visiting weekly describe a consistently friendly staff, and many note that the care team operates with a sense of purpose and compassion. A number of testimonials even describe the care as faith-centered, with phrases such as "hands and feet of Jesus" and appreciation for staff who treat residents like family.
Rehabilitation and ongoing care appear to be meaningful components of residents' experiences. Several reviewers highlight successful physical rehabilitation and the positive impact of therapy services. One family notes a wife's rehabilitation going very well and expressing pleasure with the staff's efforts, while another mentions a father who loved the rehab received and chose to stay in a nursing care setting for ongoing support. The sense of a cohesive team - nurses, aides, therapists, and social work - contributes to stories of residents regaining function, comfort, and a sense of security during a challenging life phase.
Yet, the compilation also contains tangible concerns and warnings that cannot be ignored. A recurring theme is occasional delays in response to call lights, with some accounts describing waits of 45 minutes to an hour, which understandably raises safety worries. Other issues include missed meals, delays or omissions in pain medication, and instances where therapy might have been delayed or overlooked due to scheduling. Several reviews describe underwhelming experiences around daily routines, such as not waking a resident for therapy or problems with oral care and hygiene. There are serious hardship notes as well - reports of bed sores, infections, and incontinence-related skin issues, and claims of inconsistent or negligent care in some instances. One account describes a nurse aide telling a resident that help would stop, which prompted the reviewer to urge others to be vigilant. These anecdotes underscore the importance of accountability, thoroughness, and consistent care.
Family voices also reflect a range of experiences over different stays and circumstances. Some families celebrate the facility as a place where their loved ones received dignified, compassionate care and where hospice and family involvement were strong and supportive. Others share cautionary memories about recurring problems, including administrative challenges, missed meals or appointments, and gaps in basic care. Comments about the administrative side of the experience, such as relying on thorough documentation and following up with leadership, indicate a desire for clearer communication and stronger accountability. Overall, the sentiment leans toward gratitude for the compassion and dedication of caregivers, tempered by a call for improvements in timeliness,Communication, and consistency of daily care.
The reviews collectively portray St. Anne's as a facility with many strengths: a warm, home-like atmosphere; clean, well-kept surroundings; staff who are friendly, caring, and dedicated across multiple disciplines; and a faith-infused sense of purpose that resonates with many residents and families. At the same time, they reveal concrete opportunities for improvement - particularly in areas like call-light responsiveness, timely medication administration, consistent meal planning, and thorough daily care such as hygiene and wound management. Taken as a whole, St. Anne's appears to be a place where many residents and families feel supported and valued, while also highlighting the ongoing need for attention to safety, reliability, and operational consistency to ensure every resident receives dependable, high-quality care every day.
Presence St Anne Center in Rockford, IL is an exceptional assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community focuses on providing a comfortable and enjoyable environment where seniors can thrive and receive the support they need.
The amenities at Presence St Anne Center are designed to cater to the various needs and interests of its residents. There is a beauty salon for pampering and grooming needs, as well as cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, while a computer center provides access to technology. The dining room offers restaurant-style dining with special dietary restrictions accommodated, and there is also a kitchenette for residents who prefer to cook their own meals. Other amenities include a fitness room, fully furnished accommodations, a gaming room, outdoor space, small library, telephone service, move-in coordination assistance, housekeeping services, wellness center with activities focused on mental wellness program.
Care services at Presence St Anne Center are comprehensive and tailored to meet individual needs. The community has 24-hour call systems and supervision to ensure safety and assistance is readily available when required. Trained staff provide assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management ensures that medications are taken correctly and on time. Additionally, there are special diabetic diets available in the meal preparation service.
Residents also have access to a variety of activities designed to promote socialization and engagement within the community. Concierge services are available for personalized assistance, while fitness programs keep residents active and healthy. Planned day trips offer opportunities for exploration outside of the community, while resident-run activities provide creative outlets for self-expression. Scheduled daily activities ensure that there is always something fun happening within the community.
Presence St Anne Center boasts an excellent location with convenient access to various amenities outside the community itself. With four cafes nearby, residents can enjoy outings or meet up with friends for a cup of coffee. The presence of two parks nearby offers opportunities for outdoor recreation and leisurely walks. There are also 14 pharmacies, 44 physicians, 31 restaurants, and five hospitals in close proximity, providing easy access to healthcare services and dining options.
Overall, Presence St Anne Center offers a warm and inviting atmosphere with exceptional amenities, care services, and activities to ensure that residents can enjoy a fulfilling and comfortable lifestyle.
Presence St Anne Center is located at 4405 Highcrest Road, Rockford, IL 61107 in Winnebago County, Illinois
Presence St Anne Center on seniors.fyi includes 5 photos including images showing interior, kitchen, bright lighting, healthcare, building, entrance, architecture, brick, and more.
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