Presence St Anne Center

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Presence St Anne Center

4405 Highcrest Road, Rockford, IL 61107

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
77
4 stars
12
3 stars
1
2 stars
2
1 stars
8

Skilled Nursing Facility

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    Overall Review of Presence St Anne Center

    Pros

    • pro The staff are warm, caring, and skilled.
    • pro They keep families informed about residents' progress.
    • pro The facility feels home-like for skilled care.
    • pro The rooms are spacious, nicely furnished, and aesthetically pleasing.
    • pro The lift lounge chair is a huge plus.
    • pro There is seating for the whole family and a lovely view outside.
    • pro The staff are friendly and helpful, with Lori Williams going the extra mile to assist.
    • pro Overall, great service with friendly aides and nurses.
    • pro The center is clean, safe, and well run.
    • pro The care team is described as compassionate, attentive, and dedicated across reception, nursing, PT/OT, aides, and social services.
    • pro The staff are caring and treat residents with respect and dignity.
    • pro The facility is faith-centered and is highly recommended for top-notch care.
    • pro Families report positive rehab and recovery experiences and confidence in the care.
    • pro Multiple reviewers express gratitude and praise for the staff and administration.

    Cons

    • pro Call lights were not answered promptly, with delays of 45 minutes to an hour, suggesting someone could die before help arrived.
    • pro A reviewer felt they could not give zero stars because the facility deserved even less, noting a CNA warned they would not receive morning meds if rules weren't followed.
    • pro The food was described as horrible, including tortellini served with no sauce and the kitchen's claim that sauce was unavailable.
    • pro They would not recommend the facility.
    • pro Nights were reported when call lights went unanswered for hours and staff could not be reached.
    • pro A discharge left the patient in worse condition, with an open wound and dermatitis attributed to inadequate diaper changes.
    • pro Only four incontinence products were used during the stay, and no oral care was performed.
    • pro Dinners were forgotten and medications were not given on time, causing missed therapy.

    Review

    Across the many notes left by families, friends, and volunteers about St. Anne's, a clear pattern emerges: a home-like environment with warm, caring, and capable staff. Visitors consistently describe a setting that feels comfortable and welcoming, where care providers strive to treat residents with kindness and respect. The tone ranges from heartfelt praise about the quality of life and recovery to earnest calls for improved responsiveness in day-to-day operations. Taken together, the collection paints a picture of a facility that many see as a genuine, supportive community for those needing skilled care.

    People frequently point to the physical environment as a strength. Entry is described as easy for guests, and rooms are noted to be spacious, nicely furnished, and aesthetically pleasing. A lift lounge chair is highlighted as a notable plus, and there is often seating available for extended family visits. Multiple reviews mention lovely views outside the rooms and an overall clean, odor-free atmosphere. One reviewer even mentions bringing a dog for a visit, underscoring a sense that the place can feel like a home where family life and visits are cherished.

    Staffing and the day-to-day experience with care are repeatedly praised. Reviewers commend the staff's warmth, friendliness, and attentiveness across roles - from reception to nursing, physical and occupational therapy, aides, and social services. Several comments single out individuals like Lori Williams for going the extra mile, and another mentions Christy, a receptionist who was consistently welcoming and helpful. Hospice volunteers visiting weekly describe a consistently friendly staff, and many note that the care team operates with a sense of purpose and compassion. A number of testimonials even describe the care as faith-centered, with phrases such as "hands and feet of Jesus" and appreciation for staff who treat residents like family.

    Rehabilitation and ongoing care appear to be meaningful components of residents' experiences. Several reviewers highlight successful physical rehabilitation and the positive impact of therapy services. One family notes a wife's rehabilitation going very well and expressing pleasure with the staff's efforts, while another mentions a father who loved the rehab received and chose to stay in a nursing care setting for ongoing support. The sense of a cohesive team - nurses, aides, therapists, and social work - contributes to stories of residents regaining function, comfort, and a sense of security during a challenging life phase.

    Yet, the compilation also contains tangible concerns and warnings that cannot be ignored. A recurring theme is occasional delays in response to call lights, with some accounts describing waits of 45 minutes to an hour, which understandably raises safety worries. Other issues include missed meals, delays or omissions in pain medication, and instances where therapy might have been delayed or overlooked due to scheduling. Several reviews describe underwhelming experiences around daily routines, such as not waking a resident for therapy or problems with oral care and hygiene. There are serious hardship notes as well - reports of bed sores, infections, and incontinence-related skin issues, and claims of inconsistent or negligent care in some instances. One account describes a nurse aide telling a resident that help would stop, which prompted the reviewer to urge others to be vigilant. These anecdotes underscore the importance of accountability, thoroughness, and consistent care.

    Family voices also reflect a range of experiences over different stays and circumstances. Some families celebrate the facility as a place where their loved ones received dignified, compassionate care and where hospice and family involvement were strong and supportive. Others share cautionary memories about recurring problems, including administrative challenges, missed meals or appointments, and gaps in basic care. Comments about the administrative side of the experience, such as relying on thorough documentation and following up with leadership, indicate a desire for clearer communication and stronger accountability. Overall, the sentiment leans toward gratitude for the compassion and dedication of caregivers, tempered by a call for improvements in timeliness,Communication, and consistency of daily care.

    The reviews collectively portray St. Anne's as a facility with many strengths: a warm, home-like atmosphere; clean, well-kept surroundings; staff who are friendly, caring, and dedicated across multiple disciplines; and a faith-infused sense of purpose that resonates with many residents and families. At the same time, they reveal concrete opportunities for improvement - particularly in areas like call-light responsiveness, timely medication administration, consistent meal planning, and thorough daily care such as hygiene and wound management. Taken as a whole, St. Anne's appears to be a place where many residents and families feel supported and valued, while also highlighting the ongoing need for attention to safety, reliability, and operational consistency to ensure every resident receives dependable, high-quality care every day.

    Features

    Housing

    • 179 resident community capacity 179 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Greater Rockford (7 miles away) Greater Rockford (7 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Presence St Anne Center in Rockford, IL is an exceptional assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The community focuses on providing a comfortable and enjoyable environment where seniors can thrive and receive the support they need.

    The amenities at Presence St Anne Center are designed to cater to the various needs and interests of its residents. There is a beauty salon for pampering and grooming needs, as well as cable or satellite TV for entertainment. Community-operated transportation is available for outings and appointments, while a computer center provides access to technology. The dining room offers restaurant-style dining with special dietary restrictions accommodated, and there is also a kitchenette for residents who prefer to cook their own meals. Other amenities include a fitness room, fully furnished accommodations, a gaming room, outdoor space, small library, telephone service, move-in coordination assistance, housekeeping services, wellness center with activities focused on mental wellness program.

    Care services at Presence St Anne Center are comprehensive and tailored to meet individual needs. The community has 24-hour call systems and supervision to ensure safety and assistance is readily available when required. Trained staff provide assistance with activities of daily living such as bathing and dressing, as well as transfers. Medication management ensures that medications are taken correctly and on time. Additionally, there are special diabetic diets available in the meal preparation service.

    Residents also have access to a variety of activities designed to promote socialization and engagement within the community. Concierge services are available for personalized assistance, while fitness programs keep residents active and healthy. Planned day trips offer opportunities for exploration outside of the community, while resident-run activities provide creative outlets for self-expression. Scheduled daily activities ensure that there is always something fun happening within the community.

    Presence St Anne Center boasts an excellent location with convenient access to various amenities outside the community itself. With four cafes nearby, residents can enjoy outings or meet up with friends for a cup of coffee. The presence of two parks nearby offers opportunities for outdoor recreation and leisurely walks. There are also 14 pharmacies, 44 physicians, 31 restaurants, and five hospitals in close proximity, providing easy access to healthcare services and dining options.

    Overall, Presence St Anne Center offers a warm and inviting atmosphere with exceptional amenities, care services, and activities to ensure that residents can enjoy a fulfilling and comfortable lifestyle.

    Nearby Places of Interest

    Pharmacies

    • Walgreens (0.2 miles)
    • CVS Pharmacy (1.4 miles)
    • Walgreens (1.7 miles)
    • Schnucks (1.9 miles)
    • Walgreens (2.1 miles)
    • Walmart Pharmacy (2.2 miles)
    • Walgreens (2.5 miles)

    Physicians

    • Luxetone (0.3 miles)
    • Rockford Psychiatric Medical Services (0.4 miles)
    • Amira Al-Basha. PA-C (0.4 miles)
    • Morsay Medical & Rehabilitation (1.1 miles)
    • Rockford Dermatology (1.1 miles)
    • Cosmetic Surgery & Laser Institute (1.3 miles)
    • Comprehensive Prosthetics and Orthotic Services (1.3 miles)

    Restaurants

    • Lucha Cantina - R (0.3 miles)
    • McDonald's (1.4 miles)
    • Uncle Nick's (1.5 miles)
    • Culver's (1.7 miles)
    • Lino's (1.7 miles)
    • Spring Garden Family Restaurant (1.9 miles)
    • Red Lobster (1.9 miles)

    Hospitals

    • OSF Saint Anthony Medical Center (1.5 miles)
    • Swedish American Employee (2.4 miles)
    • Fresenius Medical Care (2.5 miles)
    • SwedishAmerican 9th St Center (2.7 miles)
    • DaVita Churchview Dialysis (2.8 miles)

    Parks

    • Anderson Japanese Gardens (1.5 miles)
    • Midway Village Park and Walking Path (2.3 miles)

    Cafes

    • Starbucks (2.1 miles)
    • Starbucks (2.4 miles)
    • Panera Bread (2.8 miles)
    • Starbucks (3 miles)

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