1000 North Allen, Robinson, IL 62454
For more information about senior living options: (844) 490-3973
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The patient thanked Dr. Regis, the nurses, and the respiratory specialist for their care that allowed her to go home with oxygen. She stated she received the absolute best care at CMH and was grateful for everyone who cared for her. The ambulance crew and county first responders were praised for going above and beyond to help her get home. The CMH ER team, along with CT, lab, Air Evac, and the Deaconess team, were credited with saving her life and guiding her through the emergency. The family credited Carle Clinic with excellent care after transfer and expressed relief and gratitude for a positive outcome. The patient described CMH care as top-notch and thanked the care teams for keeping her alive to see her family again.
The billing department repeatedly gave incorrect payment information, inflating bills and risking collections. The staff bombarded the patient with dozens of missed calls and spam-like payment reminders. The online bill-pay system did not work, forcing constant phone calls to resolve bills. Payment terms were changed after initial guidance (from a six-month window to 90 days), causing the bill to be sent to collections. The notes in the system did not reflect the guidance given, indicating poor record-keeping and accountability. The ER care was described as disrespectful and incompetent, with delays, poor pain management, and alleged misdiagnosis. The nurses were described as disrespectful and stuck-up. The reviewer warned others to seek care elsewhere due to inflated costs and poor service, saying the hospital cannot be trusted with health or life.A broad set of experiences at Crawford Memorial Hospital paints a portrait of a facility where billing chaos and mixed clinical outcomes coexist with moments of genuinely life-saving care. Several reviews center on the billing department, describing a pattern of miscommunication, shifting payment terms, and a tolling cost to patients that feels out of step with the care they received. One patient recounts starting prenatal care and receiving an initial bill near $900, followed by a payment plan that supposedly allowed any chosen amount. After numerous calls - about 57 missed attempts over a single week - the patient was told the information was incorrect and that the minimum payment would actually be higher. The situation deteriorated with additional occasions when staff told them the information was wrong again, and the bill continued to rise as the stay remained under the $1,000 threshold. The original payment amount, which had seemed approachable, became untenable when the plan required a much larger outlay, and the patient eventually requested to exit the plan only to discover the terms had shifted yet again. Compounding the frustration, the patient was informed that paying the invoices off within six months would avoid collections, but when they attempted to pay online, the system failed and the "correct" information in the portal contradicted what staff had told them. The bill eventually moved to collections, and the patient felt ruined by inaccurate notes and uncoordinated record-keeping. The overarching sentiment was one of wasted time, repeated misstatements, and a sense that the hospital's processes actively created financial stress rather than clarity.
Several reviewers drive home the same point: inaccurate information from the hospital's billing staff, unreliable online bill-pay tools, and notes that failed to reflect what had been discussed or decided. The result is a feeling that the hospital's administration plays a role in inflating and prolonging debt rather than helping families manage it. The complaint extends beyond money to the emotional toll: missed calls, the burden of juggling bills during a period that is already stressful, and a sense that the hospital is not held accountable for the inaccuracies that created the problem in the first place. In some cases, patients explicitly warned others to seek care elsewhere if finances or follow-up billing is a concern, naming the hospital's region and suggesting competitors in Vincennes, Evansville, or Indianapolis as safer or more reliable options.
The ER department stories add another layer to the narrative: life-and-death care often arrived amid long waits, miscommunications, and what reviewers described as uneven diagnostic conclusions. One particularly wrenching account involved a twin sister who was transported to CMH by ambulance after a morning of severe symptoms - vomiting, sweating, and chest pain. The ER team performed multiple tests, but the initial doctor reportedly told the family that all labs and cardio tests were normal and suggested the issue might be a pulled muscle. The patient endured hours of dehydration and multiple IV attempts before being transferred to Carle Clinic for a cardiologist's evaluation, which ultimately revealed a heart attack. The family criticized the delay, the decision-making around potential GI procedures, and the apparent lack of urgency in transport logistics, which they felt contributed to a dangerous delay in receiving appropriate care.
Within the same hospital system, opinions about staff behavior in the ER range from harsh critique to high praise. Some reviewers described nurses as "the most disrespectful and stuck-up" they'd met, adding that customers deserve more respectful and attentive care. Others, however, highlighted remarkable compassion and professionalism from individual clinicians and teams, including gratitude for dedicated doctors, nurses, and specialists who treated patients with empathy. The most consistent thread is not a single verdict about the entire staff but rather a highly variable experience that seems to depend on the person at the bedside as much as the department or situation.
Despite the negative press, there are strong testimonials to outstanding care at CMH. One patient, who had a spontaneous brain bleed, credited a comprehensive team with saving their life: Dr. Oni, the ER crew, United Life Care, the radiology and lab teams, Air Evac, and the transition team at Deaconess all played roles in stabilizing and transporting the patient, who was ultimately able to go home and resume daily life with therapy and ongoing care. This narrative emphasizes the hospital's capacity to deliver exceptional, life-saving interventions when functioning at its best and notes a profound sense of gratitude to the clinicians and support staff involved. Another patient praised the prenatal and respiratory teams around a hospitalization, thanking a specific provider for helping them through a difficult period and expressing confidence in the team's care.
In a broader sense, several reviewers acknowledge that CMH can be a mixed bag - capable of delivering excellent, compassionate care in some episodes while simultaneously falling short in others due to systemic issues like billing accuracy, communication gaps, and resource constraints. They point to an inconsistent patient experience where the quality of medical care can feel contingent on which clinician is involved, the department, or the particular day. Some reviewers take a strongly cautionary tone, urging others to seek care at larger or more specialized centers when possible, especially in serious cardiovascular or acute care scenarios. Others hold onto hope, praising individual providers and teams while calling for improvements at the system level.
Overall, the collection of experiences reflects a healthcare setting where the human touch and procedural shortcomings collide. There are moments of life-affirming care, quick thinking, and expert intervention that can truly save lives. At the same time, there are persistent concerns about billing transparency, documentation accuracy, and the speed and clarity of communication that undermine trust and add to patient stress. The stories underscore the need for better alignment between front-line clinical teams and administrative operations, more reliable digital tools, and a consistent culture of accountability so that patients - especially those already navigating medical crises - receive not only skilled medical care but also clear information, timely billing practices, and respectful, supportive communication throughout their care journey.
35 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crawford Memorial Hospital LTC in Robinson, IL is an assisted living community that offers a range of amenities and care services to support the needs of its residents. The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and telephone access. Residents can enjoy restaurant-style dining in the on-site dining room, as well as special dietary options based on their needs.
To ensure a comfortable living environment, housekeeping services are provided along with move-in coordination assistance. There is also access to outdoor spaces and a small library for relaxation and leisure activities.
The staff at Crawford Memorial Hospital LTC provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. Medication management is offered to ensure residents receive their required medications in a timely manner. Additionally, there is a mental wellness program available to support the emotional well-being of residents.
In terms of location amenities, there are two cafes and parks nearby for social outings and outdoor recreational activities. Three pharmacies are conveniently located for easy access to medication needs, along with six physicians for medical consultations. For dining options outside the community, there are 19 restaurants within close proximity. Transportation services are also available if needed.
Residents will find various places of worship nearby to cater to spiritual needs while entertainment options include one theater in the area. The community's proximity to Crawford Memorial Hospital ensures prompt medical attention if necessary.
Overall, Crawford Memorial Hospital LTC in Robinson, IL offers comprehensive care services and amenities to create a supportive and fulfilling assisted living experience for its residents.
Crawford Memorial Hospital LTC is located at 1000 North Allen, Robinson, IL 62454 in Crawford County, Illinois
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