Ottawa Pavilion

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  • Interior

    A decorated lobby area featuring a round table with floral arrangements and framed artwork on the walls.

  • Decor

    Elegant lobby area with comfortable seating and chandelier lighting.

  • Living Room

    A cozy living room with blue walls, featuring comfortable chairs and decorated shelves.

  • Building

    The entrance of a building with a stone facade and glass doors, sheltered by a covered porch.

  • Architecture

    An indoor space featuring a large brick clock tower in a library setting.

  • Bedroom

    A cozy room with a hospital bed, warm lighting, and decorative elements on the nightstand.

  • Windows

    A cozy living room with a fireplace, armchairs, and a colorful stained glass window.

  • Dining

    An elegantly designed dining room with a round table, cushioned chairs, and a chandelier.

  • Lighting

    A cozy lobby area featuring comfortable seating, a chandelier, and elegant decor.

  • Artwork

    A small lobby with a round table, chairs, potted plant, wall art, and a TV.

  • Seating Area

    A waiting room with a small table, chairs, and decorative elements.

  • Fireplace

    A cozy library reading room featuring comfortable armchairs, a fireplace, and shelves filled with books.

  • Bathroom

    Accessible shower with a handheld showerhead, grab bar, and foldable seat.

  • Television

    A cozy waiting area with a small table, two chairs, and decorative elements such as a painting and a television.

Ottawa Pavilion

704 East Glover Street, Ottawa, IL 61350

For more information about senior living options: (844) 490-3973

4 from 33 reviews
5 stars
20
4 stars
5
3 stars
1
2 stars
2
1 stars
5

Skilled Nursing Facility

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    Overall Review of Ottawa Pavilion

    Pros

    • pro Pavilion of Ottawa provides wonderful care for residents and their families.
    • pro The facility is clean and has a warm, welcoming atmosphere.
    • pro The staff are friendly, caring, and attentive to residents' and families' needs.
    • pro Pavilion of Ottawa provides excellent care in a clean, loving, and supportive environment.
    • pro Families are thankful for Pavilion of Ottawa and its wonderful staff.
    • pro The service is great, and the facility offers a clean and wonderful atmosphere.
    • pro The staff are always friendly, with Hailey specifically highlighted.
    • pro The facility offers a wonderful, caring experience for patients receiving physical therapy.
    • pro Nurses and aides are fantastic with residents.
    • pro The exterior and reception area are spotless.

    Cons

    • pro Nurses can be callous and unprofessional when family members inquire about a loved one's health.
    • pro Staff were on their phones or chatting with coworkers instead of taking care of residents.
    • pro The on-duty DON was criticized for poor teamwork and neglecting a resident while in charge.
    • pro The facility reportedly refused to take a resident.
    • pro A resident's bedding was not changed for a week, no sponge bath occurred for a week, and medications were almost forgotten.
    • pro One area smelled strongly of urine, with patients calling out through open doors.
    • pro The food was not suitable for people with heart conditions or diabetes.
    • pro Floors and overall cleanliness could be improved; janitorial care was lacking.
    • pro The charity or administrative contact information (telephone number) was not updated on file.
    • pro Water was served with ice despite a request for no ice during a visit.

    Review

    The collection of remarks about Pavilion of Ottawa paints a picture of a facility that many families value for its warmth, cleanliness, and the overall quality of care it provides. Across multiple reviews spanning roughly two years, relatives repeatedly describe the environment as welcoming and the care as attentive. They often emphasize that the staff are friendly and genuinely concerned with meeting the needs of both residents and their families. In several accounts, the facility is praised for being clean and well-maintained, with a home-like atmosphere that makes visits feel comfortable and reassuring.

    A common thread in the praise centers on the care experience itself. Several reviewers talk about positive interactions with the care team, including nurses and aides who are described as caring, helpful, and dedicated. One person recounts a particularly favorable experience with physical therapy as "a wonderful caring experience" and says they would highly recommend the Ottawa Pavillion for such services. Others note the presence of compassionate staff who go the extra mile, and they appreciate the sense that residents are treated with kindness and respect. The facility is also described as physically appealing - referred to as a "beautiful facility" that is easy to navigate, with features like a complete bathroom connected to the patient's room and a generally clean, organized environment that contributes to a positive impression.

    Several reviews lift up individual staff members as standouts. One reviewer specifically mentions Hailey as someone who makes a positive impression with her kindness. Others describe the nursing and aides as fantastic and attentive, with expressions of gratitude for the ways they support residents and families. The consistent theme is that, when the staff are at their best, residents feel well cared for and family members feel reassured by the attentive, personable care they observe.

    However, the sentiment is not uniformly positive. A number of reviewers raise concerns that suggest inconsistencies in experience and areas where expectations were not met. One account describes a troubling interaction with a nurse on duty who is identified as the DON (Director of Nursing) Lauren, alleging poor teamwork and neglectful behavior in a situation involving pressure on staff and medication administration. The reviewer contrasts five stars for the aide with a strong negative assessment for the nurse, underscoring perceived dysfunction in the nursing leadership during that day. It is important to note that these claims come from a single review and reflect the author's perception of an incident, not an objective report, but they are a part of the broader range of experiences captured in these reviews.

    Beyond staffing dynamics, other families report experiences that raise safety and quality concerns. There are accounts of bedding not being changed for days, a lack of sponge baths, and delays in medication administration, all of which point to potential under-staffing or workflow challenges that can impede timely resident care. One reviewer describes a situation where their friend's roommate did not receive timely attention, and another notes that their loved one was refused admission, described as heartbreaking. Such comments highlight the emotional toll that perceived gaps in care can have on families and the residents themselves.

    Odors and environmental conditions also surface in the remarks. A particularly stark comment describes a scene where the area where a resident is assigned smelled strongly of urine and was accompanied by residents calling out as they passed open doors. This kind of feedback raises concerns about infection control, privacy, and the overall resident experience, suggesting that there are moments where the lived environment does not align with the facility's otherwise positive portrayal.

    When it comes to daily operations and amenities, reviewers are divided. Some praise the facility for cleanliness, the variety of activities available to residents, and the convenience of features like connected bathrooms and a well-laid-out building. Others mention that while the exterior and reception areas appear spotless, parts of the interior - including floors and some rooms - could benefit from additional attention. A few comments also touch on practical matters, such as the need for updated contact information for the facility and the perception that dining options do not always meet the dietary needs of residents with heart conditions or diabetes.

    In sum, Pavilion of Ottawa emerges in these reviews as a place with many strengths: a consistently clean and welcoming environment, a dedicated and compassionate staff core, and meaningful positive experiences in therapy and daily care. At the same time, there are clear reports of inconsistencies in care delivery, concerns about teamwork and supervision, and specific incidents that have left families distressed. The overall picture is one of a facility that is deeply valued by many families for its warmth and attentiveness, yet one that also faces legitimate challenges related to staffing, communication, and environmental quality that leadership would do well to address to ensure every resident and family member can feel confident in the care being provided.

    Features

    Housing

    • 135 resident community capacity 135 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Ottawa Pavilion in Ottawa, IL is an inviting and well-appointed assisted living community that offers a wide range of amenities and care services for its residents. The community features a beauty salon where residents can keep up with their grooming and self-care needs. Each apartment is fully furnished and equipped with cable or satellite TV for entertainment. Residents can also take advantage of the community's computer center, gaming room, and small library.

    Mealtimes at the Ottawa Pavilion are a delightful experience, as the community offers restaurant-style dining with a variety of menu options. Special dietary restrictions can be accommodated to ensure that residents receive nutritious meals tailored to their specific needs. Additionally, assistance with meal preparation and service is available to those who require it.

    To promote a healthy lifestyle, the Ottawa Pavilion provides a fitness room and wellness center where residents can engage in exercise programs and participate in activities that support mental well-being. Scheduled daily activities are offered for socialization and enjoyment, as well as resident-run activities where individuals have the opportunity to contribute their own ideas and talents.

    The Ottawa Pavilion goes above and beyond to ensure the comfort and convenience of its residents. Move-in coordination is provided to make the transition as smooth as possible. Housekeeping services are available to maintain cleanliness in each apartment, while transportation arrangements (non-medical) are made for those who need assistance getting around town or attending various appointments.

    For added peace of mind, there is a 24-hour call system in place along with 24-hour supervision by trained staff members. Assistance with daily living tasks such as bathing, dressing, and transfers is readily available to enhance resident independence while ensuring their safety. Medication management services are also provided to help residents stay on track with their prescribed medications.

    The Ottawa Pavilion boasts an excellent location near numerous amenities within the surrounding area. There are two parks nearby for outdoor recreation, eight pharmacies for convenient access to medication supplies, sixteen physicians for medical care needs, and twenty-six restaurants for dining options. Transportation services are available to facilitate trips to doctors' appointments and other destinations. Additionally, there are four places of worship and one theater nearby for cultural and spiritual activities. In the event of any medical emergencies, six hospitals can be easily reached.

    Overall, the Ottawa Pavilion offers a warm and supportive community where residents can receive personalized care and enjoy a vibrant lifestyle. With its comprehensive amenities, care services, and proximity to essential facilities, this assisted living community is an ideal choice for individuals looking for a safe and enriching place to call home.

    Nearby Places of Interest

    Pharmacies

    • Ottawa Health Mart (0.4 miles)
    • Medi-Rx Pharmacy (1 miles)
    • Medi-Rx Pharmacy (1.1 miles)
    • The Pharmacy Stop (1.3 miles)
    • Walgreens (1.4 miles)
    • The Pharmacy Stop Medical Center (1.4 miles)
    • Dekalb Clinic (1.5 miles)

    Places of Worship

    • Church of Christ (0.7 miles)
    • First Assembly of God (0.7 miles)
    • St Columba Catholic Church (1.2 miles)
    • St Patrick's Rectory (1.3 miles)
    • Southern Baptist Convention (6.3 miles)
    • First Congregational United Church (6.6 miles)
    • Deer Park Community Church (8.1 miles)

    Restaurants

    • J J's Pub (0.8 miles)
    • Court Street Pub (0.9 miles)
    • Lin Garden Restaurant (0.9 miles)
    • The Pink Chihuahua (0.9 miles)
    • Shoreline Boat Club (1 miles)
    • Iniga Pizzeria Na (1 miles)
    • Lone Buffalo (1 miles)

    Physicians

    • Gelbuda Richard J OD (1 miles)
    • Southwest Dermatology (1 miles)
    • Liberty Medical Center (1.4 miles)
    • OSF Medical Group (1.4 miles)
    • Orland Park Orthopedics (1.4 miles)
    • Renal Care Associates (1.5 miles)
    • Women's Healthcare Partners (1.5 miles)

    Transportation

    • U-Haul (1 miles)
    • U-Haul (1.9 miles)
    • Csx Transportation (11.6 miles)
    • Terry's Taxidermy (12.8 miles)

    Theaters

    • Roxy Cinemas (1.1 miles)
    • Streator Eagle 6 (13.2 miles)

    Parks

    • Peck Park (1.2 miles)
    • Buffalo Rock State Park (4.2 miles)
    • John C Knudson Park (6.5 miles)
    • Grand Ridge park (6.9 miles)
    • Starved Rock State Park (8.5 miles)
    • La Salle Lake State Wildlife (11.4 miles)
    • LST Memorial Boat Launch (12 miles)

    Hospitals

    • Ottawa Regional Medical Center (1.4 miles)
    • OSF Saint Elizabeth - Diagnostic Imaging (1.4 miles)
    • Illinois Neurological Institute (1.4 miles)
    • OSF Saint Elizabeth Medical Center (1.5 miles)
    • Ottawa Regional Hospital & Healthcare Center (1.5 miles)
    • Community Hospital Of Ottawa (1.6 miles)

    Cafes

    • Starbucks (12.9 miles)
    • 3rd Street Cafe (13.7 miles)
    • Lock 16 Cafe and Gift Shop (13.7 miles)
    • Lil' MAD Cafe Gourmet Shop (13.7 miles)

    Frequently Asked Questions

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