West Suburban Medical Center in Oak Park, IL
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3 Erie Court, Oak Park, IL 60302
For more information about senior living options: (844) 490-3973
Ms Delight was a pleasure to have for 2 days. Simi and Eileen ensured the patient's needs were met. Abigail and Tina of the Occupational and Physical Therapy team believed in the patient and cheered them up. Cathy Williams provided exemplary customer service. Case Management and Social Services were amazing and made the patient feel welcomed. Dr Finn and his surgical team delivered excellent care.
The hospital is filthy and unsanitary, with dirty floors, curtains, and waste everywhere. Staff are rude and dismissive, showing little concern for patients. The emergency department imposes extremely long wait times with little follow-up care. Administrative and billing processes are unreliable, causing ongoing confusion and unreturned calls. The facility is perceived as profit-driven, prioritizing money over patient care. Maintenance and safety are lacking, with broken elevators, no hot water, and uncomfortable heat. Patients report neglectful care and unprofessional behavior from nurses and front-desk staff. Communication with physicians is often poor, with delayed or missing updates. Some reviewers describe unsafe or negligent care, including unnecessary tests and mishandled equipment.West Suburban Medical Center in Oak Park, IL is best suited for families facing urgent medical crises where rapid triage and access to a capable surgical team can meaningfully influence outcomes. The facility shows real strength in episodic, acute care and certain surgical experiences, but these advantages sit alongside a pattern of variability in daily operations. For ongoing chronic needs or predictable post-acute rehabilitation, the fit is less reliable, as patient experience and staffing consistency appear inconsistent across units, shifts, and departments. In practice, this center functions as a crisis-and-acute-care node rather than a dependable long-term care hub, a distinction essential for families planning transitions into assisted living or post-acute pathways.
Those weighing alternatives should anticipate several red flags. If steady communication, respectful bedside manner, transparent billing, reliable access to staff, and clean, well-maintained surroundings are non-negotiable, this hospital may fall short. Families with relatives who require consistent supervision, frequent family updates, or smooth handoffs to post-acute care will likely find the experience challenging. Likewise, where Medicaid navigation, billing clarity, and predictable discharge planning matter, the hospital's administrative and service consistency may provoke ongoing frustration. In short, this is not the default choice for anyone seeking a reliably predictable care journey.
The upside appears in pockets of exceptional care. Reviews repeatedly praise certain clinicians and shift-specific teams who were attentive, responsive, and skilled, with particular commendations for nurses, aides, and therapists who demonstrated genuine dedication. Same-day surgery logistics and the dedication of a few surgical teams are cited positively, and a sub-acute rehab unit is described as notably compassionate, with social work support that helps families navigate transitions. These bright spots indicate real clinical capability when the right providers are on the floor and when teams align with family expectations for communication and involvement.
Yet those bright spots struggle to offset the broader cons that recur in multiple accounts: lengthy ER waits, inconsistent triage, unresponsive front-desk staff, and fragmented communication about tests, results, and discharge plans. Several reviewers report uncomfortable or unsafe conditions, from heat or HVAC issues to dirty rooms and intermittently functioning elevators, all of which compound the stress of illness or recovery. Complaints about rudeness, perceived disrespect, and a climate of under-resourcing point to leadership and staffing challenges that erode trust, especially during high-stress episodes or when families must advocate on behalf of loved ones.
For families making decisions about hospital-based care in the context of an overall senior-care plan, the practical approach is selective navigation. Identify units with a track record of stable staffing and request a dedicated case manager who can shepherd discharge planning and post-acute arrangements. If an emergency visit is likely, bring a family advocate who can document questions, chase test results, and push for timely updates. For post-acute considerations, note that the SAR (sub-acute rehab) experience can be reassuring but verify current performance and consistency, then weigh alternatives in the region with stronger patient-satisfaction signals and smoother administrative processes to avoid repeat billing or communication hurdles after a stay.
Ultimately, West Suburban Medical Center presents a mixed-performance proposition. For families weighing transitions into assisted living or considering post-acute care pathways, the documented variability argues for caution and comparison. The center can deliver lifesaving, expert acute care when the right team is in place, but reliability and a seamless care continuum require proactive navigation. If reliability, transparent communication, and a consistently clean, well-run environment are priorities, it may be prudent to explore alternatives with stronger, more uniform performance metrics. The decision should hinge on securing steady, respectful care and a smooth handoff to home or a vetted senior-living pathway, not on the hope that the next shift will finally resolve systemic gaps.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
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Austin Central Oak Park Ridgeland 
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The West Suburban Medical Center in Oak Park, IL offers a comfortable and convenient assisted living community for seniors. With its range of amenities and care services, residents can enjoy a high quality of life while receiving the assistance they need.
The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. There is also a dining room where residents can enjoy delicious meals prepared by the staff or choose from special dietary restrictions if needed. Outdoor space and a garden provide opportunities for residents to enjoy nature and fresh air.
Care services at West Suburban Medical Center include 24-hour supervision to ensure the safety and well-being of residents. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time.
In addition to physical care, the community offers a mental wellness program to support the emotional well-being of residents. This includes resident-run activities and scheduled daily activities to keep everyone engaged and active.
Conveniently located near parks, pharmacies, restaurants, and hospitals, residents have easy access to necessary services and amenities. Transportation assistance is also available for those who require it.
Overall, the West Suburban Medical Center in Oak Park provides a comfortable assisted living environment where seniors can receive personalized care while enjoying a range of amenities and convenient access to nearby facilities.
West Suburban Medical Center is located at 3 Erie Court, Oak Park, IL 60302 in Cook County, Illinois
West Suburban Medical Center on seniors.fyi includes 8 photos including images showing building, architecture, urban, exterior, office, windows, brick, nature, and more.
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