West Suburban Medical Center

Save

  • Outdoors

    A snowy pathway surrounded by trees on an overcast winter day.

  • Building

    A modern commercial office building showcasing a combination of brick and glass architecture.

  • Architecture

    A modern commercial building surrounded by greenery, showcasing contemporary architecture.

  • Windows

    A brick building featuring large windows and a small tree in the foreground.

  • Landscaping

    A vibrant flower bed featuring a mix of red and yellow blooms, surrounded by lush greenery in a serene garden setting.

  • Exterior

    A red brick building featuring a modern architectural design, bathed in daylight.

  • Healthcare

    A confident nurse smiling in a hospital setting.

  • Park

    A bronze sculpture depicting healthcare professionals interacting with a patient, set against a modern building backdrop.

West Suburban Medical Center

3 Erie Court, Oak Park, IL 60302

For more information about senior living options: (844) 490-3973

2 from 100 reviews
5 stars
19
4 stars
4
3 stars
3
2 stars
2
1 stars
72

Skilled Nursing Facility

Overall Review of West Suburban Medical Center

Pros

  • pro Ms Delight, a PCA, was a pleasure to have for two days.
  • pro Nurse Simi and Nurse Eileen made sure the patient's needs were met.
  • pro Abigail and Tina, the Occupational and Physical Therapy team, believed in the patient and cheered them up.
  • pro Ms Delight is amazing and moves from room to room and stays on point.
  • pro That therapy squad made the stay a pleasure.
  • pro The frontend staff were cool and helpful.
  • pro The reviewer later described the care team in a positive light, noting optimism and preferring the term "care team" over "workers."

Cons

  • pro They claimed nurses miscalculated the baby's weight, labeling the infant as low birth weight.
  • pro They alleged the care was driven by insurance motives, leading to unnecessary tests and interventions.
  • pro A nurse reportedly wore political symbols and admonished breastfeeding, suggesting bias against mothers.
  • pro Staff allegedly forgot the patient in the nursery and disparaged cesarean deliveries.
  • pro The facility was described as dirty and poorly maintained, with an unclean sharps container.
  • pro There were claims that only one doctor was on staff at times, implying insufficient care coverage.
  • pro The hospital was described as abandoned and rundown, reflecting poor leadership.
  • pro Patients endured long waits and experienced rude, uncaring staff.
  • pro Billing processes were dysfunctional, causing ongoing collection calls after payment.

Review

Across a string of reviews, West Suburban Hospital emerges as a place where many patients feel mistreated, misled, or simply ignored, with frustrations ranging from clinical decisions and bedside manners to administrative friction and safety concerns. Several readers recount birth experiences from the COVID era that left lasting marks: a miscalculation of a newborn's weight due to a seeming kilogram-to-pound conversion error, a cascade of unnecessary tests driven by someone's perception of insurance coverage, and a push toward formula feeding and prolonged inpatient stays that felt more about traffic in the system than the baby's well-being. One reviewer described a four-day stay that culminated in pleas for discharge, followed by threats of Child Protective Services if they did not come back early the next morning for more tests. The sequence, as described, was accompanied by physical pain from mastitis after being pressured to pump and supplement, which compounded the emotional toll of the hospital stay. The reviewer laid the blame at the feet of staff who allegedly could not perform basic math and at a system that allowed heavy-handed interventions to cascade from a single error.

On the care floor, experiences varied dramatically by personal interaction. Some patients recall deeply negative themes tied to staff attitudes and implicit bias. One account described a nurse wearing an All Lives Matter bracelet and stickers supportive of police, paired with admonitions toward Black mothers and disparaging remarks about breastfeeding choices. The same reviewer recounted overheard or witnessed comments that suggested shaming or belittling medical decisions, including dismissive remarks about c-section patients and criticism of recent mothers' choices. The sentiment conveyed is less about isolated incidents and more about a culture of insensitivity that extends to miscommunications about patient care and a persistent sense that patients' concerns were not being heard. There are additional anecdotes of nurses forgetting patients in the nursery and of harsh, demeaning language about patients' families, which together paint a picture of a hospital environment that felt unwelcoming and sometimes hostile to those in vulnerable moments.

Not all feedback is uniformly negative, however. In a contrasting perspective, a group of reviewers highlighted a highly positive experience with a specific team on the 4th floor, room 4414. They praised a patient care assistant, Delight, for consistently good service over two days, and two nurses, Simi and Eileen, for responsive care that respected patient needs. The Occupational and Physical Therapy team - Abigail and Tina - were singled out for belief, encouragement, and emotional support during a time when the patient felt overwhelmed. The overall tone for this subset is one of gratitude toward a dedicated, attentive care team that stood out in a hospital environment many described as fractured or under strain. This individual experience underscores that, amid broader criticisms, there are caregivers who are seen as reliable, compassionate, and capable of turning a stay into a more tolerable, even uplifting, moment.

Beyond the inpatient bedside dynamics, several reviews capture systemic, facility-wide concerns that stretch into wait times, privacy, and administrative processes. A recurring theme is long waits, particularly in emergency settings after midnight, with accounts of rude or inattentive staff and a general sense that care was not prioritized for every patient. Complaints extend to the front desk, where some reviewers described rude or unhelpful receptionists, a lack of clear posted policies, and friction with visitors. There are also mentions of poor privacy in waiting areas, noisy security personnel, and a perception that basic operational standards - such as timely handoffs between teams or consistent patient follow-up - were not being upheld. One reviewer even described a hospital that seemed rundown and neglected, with signs of outdated maintenance and disrepair that contributed to a sense of neglect about patient safety and comfort.

A thread running through several accounts is frustration with communication and handoffs. One patient described inadequate communication from providers about care plans and medication while another recounted an eight-hour period during which a patient with limited movement did not receive timely attention. In the broader critique, there is a sense that information flow between the hospital, patients, and families was inconsistent, sometimes delayed, and occasionally unavailable. The impact described ranges from delayed treatment to heightened anxiety for families trying to coordinate care, especially when a loved one is elderly, frail, or has a complex medical history. In some posts, that frustration extended to the billing and administrative side of things, where automated phone systems and online payment friction created ongoing headaches after discharge. One reviewer even noted an intent to submit feedback with the hope that it would lead to meaningful changes, signaling a desire for accountability and improvement rather than dismissal.

Amid the enduring complaints, a few voices reflect a tempered optimism about leadership and change. One reviewer who had previously given the hospital a poor rating months earlier described a pivot toward a more hopeful outlook, labeling West Suburban as a resource that could still serve the community if leadership would commit to meaningful improvement. This sentiment hints at a perception that, while individual caregivers can deliver excellent care, the hospital as an institution must address systemic gaps to avoid a drift toward being "a machine of indifference." It suggests that patient experience is not solely about bedside nurses or therapists but about the organization's willingness to align policies, training, and culture with patient-centered care.

Taken together, the collection of experiences paints a complicated portrait: moments of outstanding, compassionate care from specific staff members and teams coexist with widespread concerns about miscommunication, dismissive or biased behavior, and administrative inefficiencies. The most harrowing critiques focus on medical decisions that appear to be driven by administrative or financial pressures rather than patient-centered outcomes, including mislabeling a newborn's weight, coercive testing, and a cascade of interventions that left some families feeling harmed and frightened. Yet within the same ecosystem, dedicated clinicians and therapists are remembered fondly for their professionalism, responsiveness, and encouragement during difficult moments. The overall takeaway is that West Suburban Hospital is a place of real strengths and real gaps, where the quality of care can depend heavily on the specific individuals involved and the particular moment in the hospital's broader operations.

Features

Housing

  • 50 resident community capacity 50 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago Midway (7 miles away) Chicago Midway (7 miles away)
  • Chicago O'Hare International (9 miles away) Chicago O'Hare International (9 miles away)

Nearby Metro Stations

  • Metro Station Austin  
  • Metro Station Central  
  • Metro Station Oak Park  
  • Metro Station Ridgeland  

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The West Suburban Medical Center in Oak Park, IL offers a comfortable and convenient assisted living community for seniors. With its range of amenities and care services, residents can enjoy a high quality of life while receiving the assistance they need.

The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. There is also a dining room where residents can enjoy delicious meals prepared by the staff or choose from special dietary restrictions if needed. Outdoor space and a garden provide opportunities for residents to enjoy nature and fresh air.

Care services at West Suburban Medical Center include 24-hour supervision to ensure the safety and well-being of residents. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their medications on time.

In addition to physical care, the community offers a mental wellness program to support the emotional well-being of residents. This includes resident-run activities and scheduled daily activities to keep everyone engaged and active.

Conveniently located near parks, pharmacies, restaurants, and hospitals, residents have easy access to necessary services and amenities. Transportation assistance is also available for those who require it.

Overall, the West Suburban Medical Center in Oak Park provides a comfortable assisted living environment where seniors can receive personalized care while enjoying a range of amenities and convenient access to nearby facilities.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.9 miles)
  • Walgreens (1.6 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.9 miles)
  • Walgreens (3.1 miles)

Restaurants

  • Portillo's Hot Dogs (2.9 miles)
  • Chick-Fil-A (3.2 miles)
  • Raising Cane's Chicken Fingers (3.6 miles)
  • Parson's Chicken & Fish (4.3 miles)
  • Longman & Eagle (4.4 miles)
  • Culver's (4.4 miles)
  • Big Star (5.2 miles)

Parks

  • The 606 — Western Terminus (3.3 miles)
  • Humboldt Park (3.9 miles)
  • Unity Playlot Park (4.2 miles)
  • Logan Boulevard (4.3 miles)
  • Palmer Square Park (4.3 miles)
  • Bloomingdale Trail — The 606 (4.4 miles)
  • Douglas Park (4.4 miles)

Hospitals

  • Gottlieb Memorial Hospital (3.7 miles)
  • Loyola University Medical Center (3.7 miles)
  • Loyola Medicine Transport (3.8 miles)
  • Loyola Outpatient Center (3.9 miles)
  • MacNeal Hospital (4.2 miles)
  • Edward Hines, Jr Veterans Hospital (4.2 miles)
  • Building 217, Hines VA Hospital (4.2 miles)

Transportation

  • CTA - Kedzie-Homan (3.7 miles)
  • Jefferson Park Bus Terminal (5.5 miles)
  • Cta (5.5 miles)
  • Cta (5.7 miles)

Physicians

  • University of Illinois Mile Square Health Center: Near West Side (5.1 miles)

Cafes

  • Starbucks (5.4 miles)
  • Starbucks (5.8 miles)
  • Starbucks (6 miles)

Theaters

  • Regal Webster Place (6.1 miles)

Frequently Asked Questions

Where is West Suburban Medical Center?
What photos are available for West Suburban Medical Center in Oak Park, Illinois?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • elderly fall preventionComprehensive Insights and Practical Strategies to Help Older Adults Avoid Falls

    The article highlights the high risk of falls among older adults due to factors like muscle weakness, vision issues, and environmental hazards, with one in four experiencing a fall annually. It advocates for a comprehensive prevention approach that includes exercise, home safety modifications, medication management, social support, and caregiver involvement.

  • what does an elder law attorney do6 Crucial Ways an Elder Law Attorney Assists Families

    Elder law attorneys assist older adults and their families with legal matters such as estate planning, Medicaid eligibility, and guardianships, while also providing protection against elder abuse. They help navigate complex regulations to safeguard financial resources, ensure well-being, and maintain autonomy for seniors.

  • tax implications of parent living with youNavigating the Tax Landscape of Caregiving: Credits, Deductions, and Beyond

    Caregiving for an aging parent entails emotional and financial responsibilities accompanied by significant tax implications, including potential benefits from claiming them as dependents and deductions for medical expenses and caregiving costs. Caregivers must understand eligibility requirements, maintain thorough documentation, and consider consulting a tax professional to navigate these complexities effectively.