White Oak Rehabilitation & Health Care Center

Pros

• The facility is regarded as above average in terms of food quality and meeting resident needs in a reasonable time.
• Staff members are noted for being very attentive to the residents' requirements.

Cons

• The facility provides bad food and poor rehabilitation services.
• There are ongoing billing issues that create frustration for families.
• Urine is often left on the floor, showing a lack of proper hygiene.
• The high turnover rate of staff indicates instability and inconsistency in care.
• The overall experience is deemed unworthy of even one full star by some reviewers.

Review

The experience of care facilities can vary widely, as evidenced by two contrasting reviews describing the same type of establishment. One review highlights a facility that seems to excel in several areas, while the other paints a grim picture of neglect and poor service. By examining both perspectives, we can gain valuable insights into what one might expect when considering such facilities for their loved ones.

In the first review, the individual commends the facility for its above-average quality of food and attentive service. The reviewer emphasizes that their needs were met in a reasonable timeframe, suggesting that staff responsiveness played a significant role in their overall satisfaction. This positive commentary indicates that certain aspects of care—like meal quality and timely assistance—can greatly enhance the residents' experience. The emphasis on attentiveness suggests that staff communication and engagement are strong points within this particular facility, fostering an environment where residents feel cared for and valued.

Conversely, the second review expresses severe dissatisfaction with nearly every aspect of life at this facility. It opens with a stark warning against sending loved ones here, indicating a profound concern for resident welfare. The reviewer categorically states that they would not recommend this place based on their experiences. They cite bad food quality—contrasting sharply with the first review's praise—and highlight issues with rehabilitation services. This disparity underscores how subjective experiences can be; while some may find value in provided meals and therapies, others may face challenges that render these offerings inadequate or even detrimental.

Billing issues loom large in this negative assessment, signaling concerns about administrative competence within the facility. Such problems can not only exacerbate stress for families but also reflect poorly on management practices overall. A facility plagued by bureaucratic complications could potentially deprive residents of vital care or resources they need to thrive—a critical concern for anyone considering long-term stays.

Moreover, cleanliness appears to be another major failing identified by the dissatisfied reviewer. Mentioning urine on floors paints a troubling picture of hygiene standards being neglected within the establishment. Cleanliness is paramount in any caregiving setting; it relates directly to resident safety and comfort. Without proper sanitation practices in place, residents may face health risks that could lead to further complications and undermine their recovery or wellbeing.

The high turnover rate among staff emerges as another area of concern highlighted by negative feedback. A revolving door of caregivers can disrupt continuity of care crucial for many residents’ stability and emotional wellbeing. Establishments experiencing high staff attrition typically signify deeper organizational problems—such as low morale or inadequate training—that ultimately reflect upon the quality of service rendered to residents.

In summary, these two reviews offer strikingly different portrayals of what one might experience at this facility—one mainly highlighting satisfactory elements while the other raises red flags regarding essentials like food quality, cleanliness, billing efficiency, and staffing consistency. Prospective clients should consider such diverse feedback seriously; understanding both sides provides essential information necessary for making an informed decision about where to place vulnerable loved ones who depend on quality care during challenging times in their lives.

Hospitals

• GOOD SAMARITAN REGIONAL Health CENTER (0.1 miles)
• Good Samaritan Hospital (0.2 miles)
• St Mary's Good Samaritan (1.7 miles)
• St Mary's Good Samaritan (1.8 miles)
• Regional Home Care Crossroads (2 miles)
• Good Samaritan Regional Health Center (2.2 miles)
• St Mary's Good Samaritan Surgery Center (2.2 miles)

Physicians

• St Mary's Good Samaritan (0.2 miles)
• Women's Healthcare Heartland (0.3 miles)
• Southern Illinois Vein Center (0.5 miles)
• Jeffrey B Mcintosh (1 miles)
• Ducomb Deanna MD (1.7 miles)
• Neeta B Kaushal (1.7 miles)
• Skin Care Center of Southern Illinois (1.8 miles)

Places of Worship

• St Mary's Catholic Church (0.3 miles)
• Central Christian Church (0.4 miles)
• Seventh-Day Adventist Church (0.5 miles)
• Salem South Baptist Association (0.7 miles)
• Christian Fellowship Church (0.7 miles)
• United Methodist Children's Hm (0.7 miles)
• Corinthian Baptist Church (0.8 miles)

Restaurants

• Hardee's (0.3 miles)
• The Frosty Mug Bar & Grill (0.5 miles)
• Subway (0.5 miles)
• Ali Asian Cuisine (0.7 miles)
• McDonald's (0.8 miles)
• Hitching Post Restaurant (0.9 miles)
• Trackside Bar & Grill (1.1 miles)

Pharmacies

• Byrd-Watson Drug Of Mt Vernon (0.4 miles)
• Medicine Shoppe - Mt V (0.5 miles)
• The Medicine Shoppe (0.5 miles)
• Borowiak's IGA (0.8 miles)
• Bandy's Pharmacy (0.8 miles)
• Lincolnshire Pharmacy (1.7 miles)
• Kroger Pharmacy (1.8 miles)

Transportation

• American Cab (0.5 miles)
• Teen City Taxi (0.5 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• United Taxi (1.1 miles)
• Alamo (1.2 miles)
• U-Haul Neighborhood Dealer (2.1 miles)

Parks

• Veterans Memorial Park Mt. Vernon (1 miles)

Cafes

• Starbucks (1.9 miles)
• Panera Bread (2 miles)