White Oak Rehabilitation & Health Care Center in Mount Vernon, IL
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1700 White Street, Mount Vernon, IL 62864
For more information about senior living options: (844) 490-3973
White Oak Rehabilitation and Health Care Center has a great group of staff. The facility provides exceptional care. It is a great place. The facility is above average in food and very attentive in meeting needs, with reasonable wait times. White Oak Rehabilitation provides the highest level of care, with skilled RNs and LPNs and excellent hands-on training. White Oak Rehab helps families by ensuring their loved ones receive the care they need, making daily life easier. The people are fantastic, and residents enjoy activities together and socialize during meals.
The reviewer believes the facility didn't even check her in and that she deserved better. There is confusion and a belief that there isn't enough staff to adequately care for patients. The place is described as one of the worst for a loved one, with staff not doing their job. They had to involve the state because the staff wouldn't help. The administrator Jessica and head director Tina are described as the worst. The facility has bad food, poor rehab, billing issues, urine on the floor, and high staff turnover.White Oak Rehabilitation & Health Care Center in Mount Vernon is best suited for families seeking a facility with a genuine nursing presence, hands-on caregiving, and an active social milieu for residents who need regular assistance but not constant advanced medical supervision. The strongest selling points are the nursing team - RNs and LPNs described as high-caliber - and a care culture that emphasizes training and attentive support. When a loved one benefits from predictable routines, timely response, and meaningful daily interaction, White Oak can deliver a reliable day-to-day experience. This is not a faceless institution; the staff's willingness to engage and keep residents involved stands out, especially for families trying to balance independence with safety.
However, families should consider alternatives if unwavering consistency in staffing or leadership matters as much as care. Several reviews highlight friction points around administration and turnover, with accusations of mismanagement and uneven accountability. For residents with higher acuity needs or those requiring steady, around-the-clock supervision, the risk of gaps in care is nontrivial in a setting where turnover and confusion are reported. Billing issues and variability in rehab quality further tilt the landscape toward caution. In short, this community rewards those who can tolerate some organizational volatility in exchange for strong frontline care and a lively resident community.
On the plus side, the frontline staff quality in direct care is repeatedly praised. Reviews emphasize hands-on training for nurses and a culture of responsiveness that translates into timely attention to needs. Food is described as above average, and meal times are socially fulfilling, with residents dining together and maintaining friendships that ease the sense of separation from home. The presence of a vibrant activity calendar, coupled with a community feel, adds meaningful life to daily routines and can reduce caregiver burden at home by providing reliable supervision and companionship. For families who value clear, affectionate attention, these are decisive positives.
Yet the greatest caveat is consistency. Several reviewers report confusion or insufficient staffing to manage higher-care requirements, with comments about night-shift CNAs letting a resident sit without assistance and a high staff turnover that undermines continuity. Management critics focus on the administrative leadership, describing them as obstacles rather than facilitators of smooth care delivery. There are equally strong warnings about negative outcomes in areas like rehab quality and billing, and at least one account mentions potential cleanliness lapses. The reality is a facility with bright spots in frontline care but uneven reliability at the administrative and operational levels.
Those pros offset the cons only to a point. For a resident who thrives with robust nursing oversight, a warm social framework, and the possibility of improved in-place observation that reduces family caregiving load, White Oak can fulfill expectations well. The social environment and the hands-on nursing support create tangible advantages for families seeking practical, day-to-day assurance. However, the risk of staffing instability and leadership friction can erode trust over time, especially for residents with evolving or escalating needs. The decision hinges on how much the family values frontline warmth and programming versus the security of steady administration and predictable processes.
Approach this community with a focused plan. Visit and shadow a shift to assess staffing rhythm, ask about current nurse-to-resident ratios, and speak with multiple caregivers about response times. Probe recent rehab outcomes and billing practices to confirm consistency and transparency. Verify that the resident's care plan aligns with needs and that nutrition and activity schedules match preferences. If choosing White Oak, prepare for ongoing oversight and maintain open lines with the administrator and director to mitigate concerns. For some families, alternatives with steadier administration and less turnover may be the smarter route; for others, this facility's nursing strengths and social fabric make it a compelling fit.
65 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.White Oak Rehabilitation & Health Care Center is an assisted living community located in Mount Vernon, IL. Our community offers a range of amenities to make residents feel comfortable and at home. We have a beauty salon where residents can get their hair styled and pampered. Our residents can also enjoy their favorite programs on cable or satellite TV in the comfort of their own rooms.
We understand the importance of staying connected and engaged with the community, which is why we provide community operated transportation for our residents. They can easily access nearby shops, cafes, parks, pharmacies, restaurants, places of worship, and hospitals.
Our computer center allows residents to stay connected with loved ones and engage in online activities. The dining room provides restaurant-style dining experiences where our residents can enjoy delicious meals prepared by our skilled staff. For those who prefer cooking their own meals, we offer fully furnished kitchenettes.
To promote physical well-being, we have a fitness room where residents can stay active and maintain their health. The outdoor space allows them to relax in a beautiful garden setting. Our wellness center provides various programs and services to support mental and emotional well-being.
Our care services are available 24/7 with a call system for any emergencies or assistance needed. Our trained staff assists with activities of daily living such as bathing, dressing, and transfers. We also offer medication management to ensure that our residents receive the right medication at the right time.
We understand that dietary needs vary from person to person; therefore, we accommodate special dietary restrictions including diabetes diets. Meal preparation and service are provided to ensure that our residents receive nutritious meals tailored to their specific needs.
In addition to providing exceptional care and amenities, we also focus on engaging our residents through various activities and outings. These include fitness programs to keep them physically active, resident-run activities where they can socialize with fellow residents, planned day trips for fun excursions outside the community, and scheduled daily activities to keep them entertained.
At White Oak Rehabilitation & Health Care Center, we strive to provide a warm and welcoming environment for our residents. Our aim is to ensure their comfort, well-being, and independence while offering a range of services and amenities that cater to their individual needs.
White Oak Rehabilitation & Health Care Center is located at 1700 White Street, Mount Vernon, IL 62864 in Jefferson County, Illinois
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