Presence Villa Scalabrini N&R

Pros

• Victoria and her team have provided exceptional care for patients, going above and beyond to meet their needs.
• The staff at the facility is kind, compassionate, and attentive, ensuring that residents receive excellent care and support.
• Family members are appreciative of the effective communication and responsiveness from physical therapists, which has significantly improved their loved ones' mobility and quality of life.
• Many families have found comfort in the clean and well-maintained environment of the facility, contributing to a positive experience during challenging times.
• Residents are treated with dignity and respect, with their ongoing needs being addressed promptly by caring staff.
• The facilities offer enjoyable activities and celebrate holidays thoughtfully, allowing families to spend quality time together.
• Families express gratitude for the overall supportive atmosphere of the facility, highlighting the kindness shown by nursing staff and caregivers.

Cons

• The facility was slow to respond to calls and disperse medication, leading to frustration and concerns about care.
• There were issues with accurately conveying the patient's medical history, resulting in stress during the initial days of rehab.
• The patient experienced isolation due to vaccination requirements that were inappropriate for her immunocompromised condition.
• Staff demonstrated a lack of urgency in assisting patients, which contributed to feelings of neglect and dissatisfaction with mobility support.
• The food served at the facility was criticized as being unsatisfactory, particularly for those with specific dietary expectations.
• Communication with family members was poor, with multiple messages left unanswered by nursing staff.
• Concerns were raised about inadequate physical therapy sessions and overall rehabilitation progress for patients.
• Some families felt their loved ones were not treated with the necessary attention during critical moments, such as after health emergencies or when moving them out after passing.

Review

The reviews for Villa Scalabrini reveal a complex picture of patient care, facility management, and the emotional challenges faced by families with loved ones in rehabilitation. While some families have expressed deep gratitude and satisfaction with the care provided, others recount distressing experiences that highlight significant shortcomings within the facility.

One consistent positive note in the reviews is the recognition of individual staff members for their exceptional dedication. Victoria, along with her team, has garnered particular praise for going above and beyond to ensure patients' needs are met. A grateful family noted that after just nine weeks of care and physical therapy for their mother following a fall, she showed remarkable improvement. The family's initial concerns about the facility’s ambiance faded as they observed how compassionate and diligent the staff was in addressing their mother's health needs. The assistance from therapists like Rebecca and Debbie was also highlighted positively, emphasizing how attentive personnel can significantly impact patient outcomes.

However, contrasting these accounts are troubling narratives shared by other families who reported inadequate care for their loved ones. One reviewer described an alarming situation where their mother endured significant delays in receiving proper medical attention during her stay due to a lack of communication regarding her complex medical history from previous treatments related to leukemia. This oversight led to frustration over medication management and insufficient responsiveness to her calls for assistance. The report underscored an apparent understaffing issue at Villa Scalabrini which seemed to compromise both patient mobility and timely interaction from caregivers.

Another reviewer cited disturbing experiences concerning isolation protocols allegedly enforced due to COVID-19 vaccination status—factors that complicated effective rehabilitation efforts. Despite having received appropriate vaccinations tailored for immunocompromised individuals, the patient's inability to participate fully in physical therapy sessions compounded frustrations surrounding perceived mismanagement within the facility's policies. Furthermore, they noted a general atmosphere of neglect when it came to ensuring adequate encouragement toward mobility; patients were encouraged instead to remain largely sedentary under circumstances that should have promoted independence.

Another poignant comment came from a family devastated by the loss of their mother while she was under care at Villa Scalabrini. They were shocked by what they perceived as insensitivity from staff shortly after she passed away—a reminder that although health facilities work hard towards rehabilitation goals, they must also be deeply attuned to providing empathetic support during moments of profound loss.

On a more positive note, there exists an appreciation amongst some families regarding cleanliness and overall environment at Villa Scalabrini—attributes that reflect on management's attention toward maintaining standards expected in healthcare settings. Several reviewers pointed out how well-kept living spaces contributed positively towards residents’ well-being. Additionally, festive activities such as holiday celebrations were praised as invaluable opportunities for family bonding; however, concerns about food quality surfaced multiple times throughout submissions—leading one Italian reviewer particularly disappointed by what they deemed subpar culinary offerings given its cultural significance.

In summary, while there are heartfelt endorsements highlighting diligent staff members committed to providing exceptional service at Villa Scalabrini—especially among nursing and therapy teams—the critiques underscore serious areas requiring improvement regarding operational procedures that could lead towards better overall patient experiences moving forward. As families navigate these challenges during sensitive times involving their loved ones' health journeys within rehab facilities like Villa Scalabrini, cohesive communication between medical professionals and families alongside fundamental considerations around dignity remains critical in fostering trust during what can often be trying circumstances.

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2 miles)
• Walgreens (3.2 miles)
• Walgreens (3.6 miles)
• Walgreens (4.4 miles)
• Walgreens (4.7 miles)
• Walgreens (5.1 miles)

Parks

• Berens Park (2.5 miles)
• Norfolk Park (3.7 miles)
• Du Page Forest Preserve Dog Park (6.6 miles)
• Portage Park (7.8 miles)

Hospitals

• Loyola Medicine Transport (3.1 miles)
• Gottlieb Memorial Hospital (3.2 miles)
• Loyola University Medical Center (5.3 miles)
• Edward Hines, Jr Veterans Hospital (5.4 miles)
• Building 217, Hines VA Hospital (5.4 miles)
• Loyola Outpatient Center (5.5 miles)
• Edward-Elmhurst Health Center (6.9 miles)

Restaurants

• Portillo's Hot Dogs (3.3 miles)
• Tortas Frontera by Rick Bayless (4 miles)
• Berghoff Cafe (4.4 miles)
• Shake Shack (5 miles)
• The Cheesecake Factory (5.2 miles)
• Maggiano's (5.2 miles)
• Macy's Marketplace (5.2 miles)

Transportation

• Concourse H (3.9 miles)
• Concourse F (4 miles)
• Concourse H (4 miles)
• Delta Air Lines (4 miles)
• United Club (4 miles)
• Concourse E (4 miles)
• Delta Sky Club (4 miles)

Theaters

• AMC Rosemont 18 (4.8 miles)
• AMC Oakbrook Center 12 (5.1 miles)
• Addison Cinema Addison, Il (6.6 miles)
• AMC DINE-IN Yorktown 18 (7.3 miles)

Cafes

• Starbucks (5.5 miles)
• Qahwah House (6.5 miles)
• Starbucks (6.6 miles)

Physicians

• Physicians Cosmetic Institute (5.8 miles)
• Resurrection Medical Center Professional Building (6.7 miles)
• Dupage Medical Group (7.2 miles)
• Salt Creek Medical Imaging (7.2 miles)