Palm Terrace Of Mattoon

Pros

• The staff at Palm Terrace demonstrated compassion and kindness while caring for residents with Alzheimer's.
• A couple of caretakers formed a strong bond with the loved one, providing valuable support and assistance.
• The facility was well-maintained, consistently cleaned, and created a comfortable environment for residents.
• Despite being an older facility, Palm Terrace was kept in good condition and taken care of properly.
• Overall, the reviewer expressed satisfaction with the quality of care provided to their loved one during their stay.

Cons

• The staff seemed bothered by questions and irritated when approached, giving an impression of rudeness.
• Residents were left unattended in wheelchairs for extended periods, leading to feelings of neglect.
• There was a lack of activity and engagement among residents in the facility, contributing to a depressing atmosphere.
• An emergency situation was handled with a disturbing lack of urgency or care from the nursing staff.
• The overall visit left the reviewer feeling unwelcome and saddened by the environment at Palm Terrace.

Review

When it comes to choosing a care facility for loved ones with Alzheimer’s, feedback from family members can provide valuable insights into the quality of care and environment within these institutions. Palm Terrace, a facility that caters to patients with aggressive Alzheimer's symptoms, has garnered mixed reviews from families who have had experiences there. On one hand, some families have expressed satisfaction with the compassionate care their loved ones received, while others report troubling observations regarding staff responsiveness and the overall emotional atmosphere of the facility.

One particular family's experience at Palm Terrace was largely positive. They praised the nurturing approach of several caretakers who formed connections with their loved one, significantly enhancing his well-being during his stay. This family emphasized the compassion and kindness displayed by the staff, noting that they felt their loved one was treated with dignity and respect. Even though concerns about cost were mentioned—the facility being described as somewhat expensive—they felt satisfied with the cleanliness and comfort levels of the premises. The caregivers’ dedication to maintaining a clean environment was highlighted as exemplary, indicating a high standard of hygiene despite being an older building.

In stark contrast to this positive account were unsettling observations made by another visitor to Palm Terrace. Upon entering the facility, this individual noted an overwhelming presence of residents sitting idle in wheelchairs, many seemingly forgotten in corners of hallways or left unattended for significant periods. The lack of activity prompted concern about whether residents were receiving adequate engagement and stimulation—essential components for those suffering from dementia-related conditions such as Alzheimer’s disease.

Additionally, interactions between this visitor and staff members painted a less than favorable picture of employee attitudes at Palm Terrace. Rather than displaying warmth or eagerness to assist families inquiring about care options or issues concerning residents' welfare, some staff appeared indifferent or even rude. This sense of irritation among caregivers when approached raised red flags about their overall commitment to resident care. Families seeking assurance for their loved ones may find such responses deeply distressing when looking for support during an already challenging time.

Worryingly, an incident witnessed by this visitor underscored potential lapses in urgent medical response protocols within the facility. A nurse aide alerted her supervisor regarding a resident who had suffered a fall resulting in bleeding from the head; however, rather than exhibiting urgency typical in emergency situations, the nurse responded leisurely by taking her time—stretching and sipping her soda—before addressing what should have been treated immediately. This lackadaisical attitude during critical moments fostered feelings of unease and sadness among visitors who began questioning whether all residents were receiving appropriate attention when it mattered most.

As both accounts demonstrate, while there are aspects of Palm Terrace that may be commendable—such as individual caregiver dedication noted by some families—there are serious deficiencies observed that cannot be overlooked. These contrasting perspectives reveal where improvements are necessary within staffing practices to ensure families feel welcomed and confident that their loved ones are receiving responsible care without neglect or disinterest from those tasked with looking after them.

Ultimately, choosing a long-term care facility is never easy; it requires weighing various factors including personal experiences shared by other families. For Palm Terrace specifically, these varied narratives indicate a need for improved consistency in caregiver training and support systems that prioritize not only physical cleanliness but also emotional well-being among residents—a holistic approach deemed essential in environments catering primarily to vulnerable populations battling degenerative health issues like Alzheimer’s disease.

Places of Worship

• Broadway Christian Church (0.2 miles)
• The First Baptist Church of Mattoon, Illinois (0.4 miles)
• First Baptist Church (0.4 miles)
• Crossover (0.9 miles)
• Second Missionary Baptist Church (0.9 miles)
• Liberty Christian Family Church (1 miles)
• New Life Deliverance Baptist (1 miles)

Parks

• Lawson Park (0.4 miles)
• Friendship Park (0.8 miles)
• Mattoon Peterson Park (1 miles)
• Lytle Park / Pool (1.8 miles)
• Douglas-Hart Nature Center (3.4 miles)
• Morton Park (10 miles)
• Baker Field (10.2 miles)

Restaurants

• Castle Inn Lounge (0.5 miles)
• Tiffany's Place (0.6 miles)
• Bamca-Nanos (0.6 miles)
• Papa John's Pizza (0.6 miles)
• Spanky's Food & Spirits (0.7 miles)
• Sonic Drive-In (0.7 miles)
• Domino's Pizza (0.8 miles)

Transportation

• Alamo (0.7 miles)
• Orange Is The New Ride (0.9 miles)
• Mattoon station (1 miles)
• Mattoon Amtrak Station (1 miles)
• Coles County Memorial Airport (MTO) (4.7 miles)
• U-Haul Neighborhood Dealer (5.7 miles)
• Budget Truck Rental (9.6 miles)

Physicians

• Women's Health Care (0.8 miles)
• Lidy Judith Fnp (1.5 miles)
• Amanda M Bramham (1.5 miles)
• Family Medical Center (1.5 miles)
• Dermatology & Mohs Surgery Institute (1.5 miles)
• Magner Jr, John Dr - Mattoon Medical Center (1.6 miles)
• Lifelinks (1.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Prairie Medical Pharmacy (5 miles)
• Imminent Fitness & Nutrition (9.6 miles)
• CVS Pharmacy (9.7 miles)
• Walgreens (9.7 miles)

Hospitals

• Sarah Bush Lincoln Health System (1.5 miles)
• Carle Foundation Hospital (3.3 miles)
• Sarah Bush Lincoln Health Center (5 miles)
• Sarah Bush Lincoln Health Center (5.1 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (9.7 miles)