Mattoon Rehabilitation & Health Care Center

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  • Interior

    A hospital room with two medical beds, an overbed table, and a floral-patterned chair.

  • Decor

    A small round table decorated with a vase of colorful flowers and a pitcher of lemonade, accompanied by glasses and set on a red napkin.

  • Building

    A single-story brick building with a prominent entrance and potted plants.

  • Architecture

    An elegant lobby interior featuring a central fountain and seating area.

  • Bedroom

    A clean and well-lit hospital room with a bed and chair.

  • Windows

    A sunny patio with comfortable chairs and vibrant plants against a brick wall.

  • Dining

    An empty cafeteria with tables and chairs arranged neatly in a spacious dining area.

  • Outdoor

    A red-roofed brick building with a decorative bench and tree in the foreground.

  • Seating

    A waiting area with seating, tables, and vending machines.

  • Salon

    Interior view of a cozy hair salon ready for clients.

  • Healthcare

    A well-lit hospital room with two patient beds and a clean, organized interior.

Mattoon Rehabilitation & Health Care Center

2121 South 9th Street, Mattoon, IL 61938

For more information about senior living options: (844) 490-3973

3.6 from 34 reviews
5 stars
18
4 stars
4
3 stars
1
2 stars
1
1 stars
10

Skilled Nursing Facility

Overall Review of Mattoon Rehabilitation & Health Care Center

Pros

  • pro Mattoon Rehab is an amazing team that provides excellent care.
  • pro The therapy department is excellent.
  • pro The nursing and rehabilitation staff are caring and professional.
  • pro The staff are warm, caring, and friendly.
  • pro The food at the facility is excellent.
  • pro Jade, the administrator, is loving, caring, and hands-on.
  • pro Daily activities and special events are regularly offered.
  • pro The administration is collaborating to make Mattoon Rehab the best place to live and work.
  • pro The staff are friendly, courteous, and helpful.
  • pro The care staff work above and beyond for residents.
  • pro Families report that the nurses truly care for residents.
  • pro The team is hardworking and deserving of praise for the care they provide.

Cons

  • pro They describe Mattoon Rehabilitation as the worst place ever and say they hate it.
  • pro They report rude staff, noting that many nurses are not nice.
  • pro They feel they and their mother are treated like prisoners at the facility.
  • pro They call the facility a nightmare.
  • pro They warn others not to send loved ones, claiming the facility is deadly.
  • pro They claim staff retaliates against complaints and withholds care.

Review

Experiences at Mattoon Rehabilitation and Healthcare run the gamut from shining praise to troubling accusations, painting a picture of a facility that can be a lifeline for some and a source of real distress for others. On the one hand, several reviews spotlight a dedicated, long-tenured team and a therapy program that helps residents regain mobility and independence. People describe a stable, experienced staff - many employees have been there for more than a decade - and a therapy department that is responsive, proactive, and capable of delivering results. In particular, patients who have undergone surgeries or amputations consistently credit the rehab therapists for their progress, noting that they pushed beyond expectations and helped them reach recovery goals with enthusiasm and skill. The sentiment is that when the right people are on duty, Mattoon Rehab can be a place where recovery really happens, with grateful families acknowledging the improvements they've seen in their loved ones.

Against these positive accounts, there are equally strong, negative narratives that depict a very different side of the facility. One reviewer describes the place as the "worst place ever," with a sense of confinement and fear - mother and daughter feel treated like prisoners, and care is described as inconsistent and sometimes abusive. The reviewer laments rude staff, an uncaring doctor, and a pattern where complaints to the director of nursing allegedly provoke retaliation. Specific details bolster the concerns: beds left unmade, meals that seem inadequate, showers not provided, rooms not cleaned, and items going missing. The sense of being ignored or dismissed when concerns are raised is a recurring theme in these accounts, feeding a perception that some shifts are characterized by indifference or hostility rather than professional, compassionate care.

In addition to care quality concerns, several reviews raise alarms about the facility's safety, staffing, and management. There are mentions of drug issues within the facility, with some reviewers describing staff and even agency workers who appear to be more focused on workload or turnover than on consistent, attentive care. Others complain about insufficient housekeeping, small and overcrowded rooms, and an older building that lacks some modern conveniences. A few reviewers also recount interactions with management that felt distant or gridlocked, contributing to a sense that oversight and accountability might be uneven across shifts and departments.

Despite the darker notes, there are a number of appreciative voices that highlight concrete positives. Families and residents repeatedly praise the nursing and rehab teams, as well as the food and general atmosphere when care is going well. One review recounts a truly uplifting experience after knee revision surgery, where the nursing staff, the therapy department, and the overall care team worked hard to align with the patient's recovery plan. The patient specifically thanks the therapists, noting that progress exceeded expectations and that the whole team acted in concert to support rehabilitation. Another account emphasizes that the laundry and housekeeping staff do solid work and that kitchen staff remain consistently pleasant, underscoring that many staff members genuinely care about the residents' comfort and well-being.

Within the broad spectrum of experiences, certain staff members are singled out for praise. In the rehab setting, therapists Julie and Drea are thanked for their role in accelerating walking with a prosthesis, and several CNAs - Terrica, Aniya, Cassandra, Keshia, Krista, and Chantelle - are remembered fondly as teammates who contributed to a supportive environment on Lotus Hall. Housekeepers such as Teri, Sandy, Cierra, Amanda, and Katie are also recognized for maintaining clean, neat spaces, while Jessica and the nursing staff are described as consistently capable within the rehabilitative unit. Another review specifically notes Jade, the administrator, as a driving force behind high standards and hands-on leadership, even as general opinions about staffing levels and overall organizational efficiency remain mixed.

Family experiences within the facility's different contexts also show a range of outcomes. Some families report nothing but praise, emphasizing that their loved ones received excellent care and that the staff truly went above and beyond. They describe doctors, nurses, and rehabilitation teams who worked collaboratively to support recovery and comfort, and they express deep gratitude for the care their relatives received over extended periods. In contrast, other family members recount extended stays with serious concerns about responsiveness and communication, including delayed care plans, questions about edema or heart-related issues, and frustration at a perceived lack of proactive involvement from physicians or administrators.

A particularly troubling account centers on a hospice-related stay, where a family describes severe deterioration during a short respite period. They recount a rapid decline in condition, dehydration, and a failure to utilize compression therapy as needed, culminating in an ER visit after discharge home. The reviewer challenges the notion that hospice care absolves facilities of everyday accountability, suggesting that pain management, hydration, monitoring, and timely communication should still be central to care, even in a hospice context. This account stands out as one of the most stark warnings among the reviews, illustrating how gaps in acute attention and coordination can have serious consequences for patients nearing end of life.

Taken together, the reviews present a facility with a significant capacity for excellent rehabilitation and compassionate care, tempered by persistent concerns about consistency, staffing, safety, and administrative responsiveness. For many residents, Mattoon Rehabilitation and Healthcare represents a path back to independence, with long-standing staff and an engaging therapy program delivering tangible improvements. For others, the same setting feels challenging, even perilous, with reports of neglect, retaliation, and inadequate responses to complaints. The common thread is a facility that can deliver heroic recoveries and heartening care in some cases, while failing to meet expectations in others, leaving families to weigh personal experiences, risk, and hope as they decide how to navigate the care needs of their loved ones.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Mattoon Rehabilitation & Health Care Center in Mattoon, IL is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The fully furnished accommodations feature cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for residents to stay connected with loved ones. Each resident also has access to a kitchenette for their convenience.

Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We work closely with health care providers to coordinate any necessary medical care and medication management. Our mental wellness program focuses on promoting emotional well-being in our residents.

Dining at Mattoon Rehabilitation & Health Care Center caters to special dietary restrictions, ensuring that all residents receive nutritious meals that meet their specific needs. Our team also takes care of meal preparation and service.

Residents can enjoy a variety of scheduled daily activities designed to promote social interaction and engagement within the community. Additionally, there are numerous amenities located nearby including cafes, parks, pharmacies, restaurants, transportation options, places of worship, and hospitals.

At Mattoon Rehabilitation & Health Care Center, we prioritize the comfort and happiness of our residents by providing a supportive environment where they can live independently while receiving the care they need.

Nearby Places of Interest

Places of Worship

  • First Baptist Church (0.2 miles)
  • The First Baptist Church of Mattoon, Illinois (0.2 miles)
  • Broadway Christian Church (0.7 miles)
  • Second Missionary Baptist Church (0.7 miles)
  • Crossover (1.4 miles)
  • Liberty Christian Family Church (1.5 miles)
  • New Life Deliverance Baptist (1.5 miles)

Transportation

  • Alamo (0.6 miles)
  • Orange Is The New Ride (1.4 miles)
  • Mattoon station (1.5 miles)
  • Mattoon Amtrak Station (1.5 miles)
  • Coles County Memorial Airport (MTO) (4.7 miles)
  • U-Haul Neighborhood Dealer (5.7 miles)
  • Budget Truck Rental (9.7 miles)

Restaurants

  • Castle Inn Lounge (0.8 miles)
  • Tiffany's Place (1 miles)
  • Bamca-Nanos (1 miles)
  • Papa John's Pizza (1.1 miles)
  • Spanky's Food & Spirits (1.1 miles)
  • Sonic Drive-In (1.2 miles)
  • Domino's Pizza (1.3 miles)

Parks

  • Lawson Park (1 miles)
  • Friendship Park (1.3 miles)
  • Mattoon Peterson Park (1.5 miles)
  • Lytle Park / Pool (2.2 miles)
  • Douglas-Hart Nature Center (3.6 miles)
  • Morton Park (10 miles)
  • Lincoln/Sargent Farm Foundation (10.3 miles)

Physicians

  • Women's Health Care (1.3 miles)
  • Magner Jr, John Dr - Mattoon Medical Center (1.9 miles)
  • Lidy Judith Fnp (1.9 miles)
  • Amanda M Bramham (1.9 miles)
  • Family Medical Center (1.9 miles)
  • Dermatology & Mohs Surgery Institute (1.9 miles)
  • Lifelinks (2.1 miles)

Pharmacies

  • CVS Pharmacy (1.4 miles)
  • Walgreens (1.6 miles)
  • Prairie Medical Pharmacy (5.1 miles)
  • Imminent Fitness & Nutrition (9.6 miles)
  • CVS Pharmacy (9.7 miles)
  • Walgreens (9.8 miles)

Hospitals

  • Sarah Bush Lincoln Health System (1.9 miles)
  • Carle Foundation Hospital (3.4 miles)
  • Sarah Bush Lincoln Health Center (5.1 miles)
  • Sarah Bush Lincoln Health Center (5.2 miles)

Cafes

  • Starbucks (2.3 miles)
  • Starbucks (9.7 miles)

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