1301 East Deyoung, Marion, IL 62959
For more information about senior living options: (844) 490-3973
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The therapy staff was excellent. The activities staff was great. Some staff members were caring and willing to help. A couple of staff members were very caring and helpful.
Integrity Healthcare is described as dirty and stinky, with urine on the floor and sticky surfaces. The nursing staff are uncaring and frequently unavailable, often seen at the nurses' station on their phones and not responding to call lights. Residents are neglected, left in soiled clothes or wet for long periods without timely hygiene care. Food is served cold and in insufficient portions, with desserts sometimes crawling with ants. Medications and routine care are missed or delayed, contributing to dehydration and health decline. Communication and leadership are ineffective; concerns must be escalated to administration or public health, and promises are repeatedly broken.A steady drumbeat of resident-family complaints paints a troubling picture of care at Integrity Healthcare in Marion. Across multiple firsthand accounts, families describe a facility where basic needs are too often neglected, conditions are unsafe or unsanitary, and communication between staff and families is severely lacking. While a few staff members are praised for kindness or competence, the prevailing message is that the system is overwhelmed, mismanaged, and frequently fails the people who rely on it most - elderly residents with dementia, Parkinson's disease, or hospice needs, and their worried families.
One of the most persistent themes is care that falls far short of expected standards for meals and food safety. In at least a couple of stories, residents' dinners were forgotten or mishandled, leaving them to eat ice-cold or unappetizing offerings that staff merely "threw together." When family members visited, they sometimes did the cooking or reheated meals to ensure their loved ones ate, precisely because the in-house options were so unreliable. There are also reports of food served in rooms with bugs - an ants-infested dessert discovered by a visitor - and explanations that the dining room was preferred "because" patients in rooms supposedly cannot access meals, even though feeding in-room was happening for some others. Taken together, the reviews suggest inconsistent meal service, questions about food safety, and a culture where basic nourishment is contingent on family intervention rather than consistent staff action.
Hygiene and sanitation emerge as another troubling thread. Several residents were found in urine-soaked clothing or beds, sometimes after long intervals without checks or assistance. One visitor arrived to find a resident wet and in day-old clothes, and staff quickly came in to clean - but the impression left is that checks were either infrequent or insufficient. Urine and waste problems persisted in some rooms, with floors sticky and rooms smelling offensive. In one case, a portable potty chair was lost, and a device intended for daily use was not set up promptly, leaving the resident without critical assistance. The combination of odors, dirty clothing, unwashed residents, and insects creates an environment that families describe as unsafe and dehumanizing, especially for those with dementia who cannot reliably communicate their needs.
Communication and staffing patterns receive pointed criticism as well. Families report staff who seem more focused on personal devices than on patient care - standing at the nurses' station on their phones rather than checking rooms, or unable to answer routine questions about whether a resident ate, had a shower, or received medications. While a few aides or nursing staff are described as caring, they are described as outnumbered and limited by policy or supervision that hampers what they can do. The situation appears to be exacerbated by rotating staff assignments and inconsistent follow-through by leadership. In several accounts, families escalated concerns to nursing leadership, the DON or Assistant DON, and even the Administrator, with improvements felt only briefly after threats to involve Public Health or similar authorities. The overall impression is one of fragmented accountability and inconsistent communication with families who must advocate for their loved ones.
The most devastating stories center on residents with serious medical or cognitive needs. A 76-year-old veteran with Parkinson's and dementia, who was supposed to stay only 11 days for rehab, experienced repeated neglect: delayed checks, unsanitary conditions, and meals that didn't meet basic standards. A visitor recounted a week when the patient wore the same stained shirt for days, was left in wet clothes, and had to rely on family to ensure basic needs - hydration, hygiene, and comfort - were met. Another account details a mother in hospice whose decline was met with inconsistent care, poor hygiene, and a lack of reliable monitoring for changes in condition. In these cases, the families felt that nurses and aides were too often overwhelmed, assigned to too many residents, or constrained by policies that prevented timely, attentive care. The end result, for several families, was not only distress but a real fear that neglect could have accelerated adverse outcomes.
The broader environment described by these reviews contains additional red flags beyond individual incidents. Some reviewers note an odor and visible signs of neglect that extend beyond a single room, while others point to structural issues - furniture that is old and broken, shared spaces that feel chaotic, and a pervasive sense that residents' personal belongings are not protected. Even elements one would expect to be straightforward, such as call lights and routine monitoring, are reported as inconsistent. In one alarming anecdote, residents were observed with ants crawling on them, and others described aggressive dogs on the premises - an auxiliary detail that deeply alarms families about safety and control of the facility. Taken together, these narratives describe a facility that many families feel is not meeting basic standards of elder care or patient safety.
Despite the negatives, some families acknowledge that therapy and activities staff can be excellent and provide meaningful interaction for residents. Yet the prevailing consensus remains that nursing and aide care is frequently inadequate, that basic needs are not reliably met without family intervention, and that communication with leadership is reactive rather than proactive. For many families, the repeated need to "bring in" food, insist on better hygiene, or threaten public-health channels to spur action is a pattern that undermines trust in the facility. The overarching conclusion drawn by these accounts is stark: Integrity Healthcare in Marion is not consistently fulfilling its duty to protect residents' health, dignity, and safety, and it leaves families with the painful choice of either constant vigilance or seeking alternative arrangements for their loved ones.
In sum, the reviews depict a troubling landscape of care at Integrity Healthcare in Marion, characterized by neglectful lapses in hygiene, nutrition, and daily living activities; unreliable communication and accountability from staff and leadership; and safety concerns that extend beyond isolated incidents to systemic patterns. While some staff members are praised for kindness or competence, they are insufficient to counter the entrenched concerns voiced by multiple families. For anyone considering this facility, these accounts highlight the importance of direct, frequent oversight, strong advocacy, and a clear plan for addressing chronic gaps in care and supervision.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Integrity Health Care of Marion in Marion, IL is an assisted living community that offers a wide range of amenities and care services to promote a comfortable and enjoyable lifestyle for its residents. The community features a beauty salon, allowing residents to maintain their personal grooming and appearance. Each room is equipped with cable or satellite TV for entertainment purposes.
Transportation is made convenient with community operated transportation and transportation arrangement services available. Residents can also utilize the computer center and Wi-Fi/high-speed internet to stay connected with loved ones or engage in online activities. For physical fitness, there is a fitness room available as well as outdoor spaces such as a garden.
Housekeeping services are provided to ensure cleanliness and tidiness, while move-in coordination assists new residents in settling into their fully furnished accommodations. Private bathrooms offer convenience and privacy, while the dining room provides restaurant-style dining experiences where delicious meals are prepared and served according to special dietary restrictions.
For leisure activities, there is a gaming room, small library, wellness center, and scheduled daily activities for residents to participate in. The community also offers 24-hour call system and supervision for the safety and security of all residents. Assistance with daily living tasks such as bathing, dressing, transfers, meal preparation, medication management, and diabetes diet are available.
Outside the community, there are three cafes nearby for socializing or enjoying a cup of coffee. Two parks provide opportunities for outdoor recreation or relaxation. Pharmacies are conveniently located nearby for any medication needs. There are numerous physicians available close by for medical assistance if needed. A variety of restaurants can be found within close proximity for dining options. Places of worship provide spiritual support within the community. Lastly, four hospitals nearby ensure easy access to medical services when required.
Integrity Health Care of Marion aims to create a warm and nurturing environment where residents can enjoy their golden years while receiving the care they need from compassionate staff members.
Integrity Health Care Of Marion is located at 1301 East Deyoung, Marion, IL 62959 in Williamson County, Illinois
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