Fountains Nursing Home Inc

Pros

• The therapy staff was excellent and the activities staff was great.
• Some staff members were very caring and willing to help out.
• On the first day, the staff came in with a clear plan to assist, leaving a positive impression.
• An advocate was assigned to her case to help with day-to-day concerns, which was seen as helpful.
• There were a couple of good staff members among the nursing and aides.

Cons

• The facility is described as very poor, with offensive odors and neglectful care.
• Residents were repeatedly left in urine, wearing wet clothes, and living in rooms with dirty or sticky floors.
• Desserts were infested with ants, and meals were often cold or insufficient.
• There is a persistent lack of communication among staff, leaving basic questions unanswered.
• Staff were frequently found at the front desk on their phones instead of checking on residents.
• Administration did not respond promptly to concerns, with improvements only after threats to contact Public Health.
• Nursing and aide staff were often unhelpful or barely attentive, though some therapy/activities staff were better.
• Residents with dementia or mobility issues were not consistently monitored, with delayed assistance and ignored call lights.

Review

A disturbing pattern emerges from the accounts shared by multiple families about Integrity Healthcare in Marion. Across several stories, there is a consistent thread of neglect and inadequate care that leaves residents unclean, unfed, and unattended for long stretches. The tone of these recollections is not singularly about one bad day, but about recurring episodes over weeks and months that undermine basic dignity and safety. The reviewers describe rooms that smell, beds that are not changed promptly, and residents left in soiled clothing or in their own waste. They also point to a troubling lack of reliable communication among staff, so families feel compelled to intervene repeatedly just to prompt care that should be routine - especially for individuals with dementia, Parkinson's, or hospice needs.

The stories about individual loved ones are stark and specific. One husband notes that during a two-week period, dinners were forgotten on three occasions, and when staff finally did address it, they took whatever was in the kitchen and served it cold and unfit to eat. He describes a cycle of reporting problems that lead to brief, temporary fixes, followed by continued neglect. A veteran with Parkinson's and dementia arrived at Integrity Healthcare and, within days, experienced unacceptable lapses in basic hygiene - wet clothes, a lack of timely assistance with bathroom needs, and a room that smelled pungently. A friend visiting on a Thursday found the patient soaked in urine with a room and floor that were damp and soiled. These aren't isolated incidents; they are emblematic of a pattern where checks and assistance are delayed, and where staff responses can appear reactive rather than proactive.

Another family paints a picture of systemic hygiene and sanitation failures. A patient's bedding and clothing frequently went unchanged for days, and the resident wore the same wet or stained clothing for extended periods. Complaints were sometimes met with defensive responses by staff, who blamed residents rather than taking responsibility. The facility is also described as infested with ants, not only in the dining area but in seemingly inescapable spots like desserts that were left on a tray. The reviewers recount seeing ants crawling on residents and in beds, which understandably raises concerns about basic food handling, pest control, and infection prevention. Compounding these issues is the perception that belongings are not secure and can be misused or misplaced, with a portable potty chair frequently missing and needed items not being readily available to residents who cannot easily access the main bathroom.

Communication, or the lack of it, stands out as a recurrent problem. Several families describe a disconnect between what staff say and what actually happens. Inquiries about daily care - whether a resident peed, whether they showered, whether they ate - often go unanswered until a concerned family member intervenes. In some cases, initial assurances from leadership were followed by only brief gains in care which then deteriorated again. The repeated pattern of "fixes" that only last a short time suggests a fragile system of accountability, where the care team may be short-staffed, overwhelmed, or insufficiently trained to handle the needs of highly vulnerable residents.

There are glimpses of more hopeful experiences within the same facility. A few reviewers acknowledge that there are caring staff members who do go above and beyond, and that therapy and activities departments can be excellent. In one family's experience with a loved one who required constant attention, persistent efforts by the daughter and the DON (Director of Nursing) and even a threat to contact Public Health temporarily improved some conditions and routines, such as assigning a dedicated aide and adding the person to a feeder list. Yet even these improvements appear transient, fading as soon as the families' influence wanes, which reinforces the impression of a system-wide deficiency rather than the fault of a few individuals.

The broader picture includes discomforting observations about the facility's overall environment and operations. Several accounts describe staff lingering at the front desk or otherwise engaged with personal conversations on their phones instead of actively checking rooms and addressing calls for help. One reviewer contrasted the care provided by nursing and aide staff unfavorably with the more positive experiences of the therapy and activities teams, underscoring a split in performance that points to possible training gaps, role clarity issues, or uneven staffing levels. A separate account mentions a dog on the premises described as aggressive to people, which adds another layer of concern about patient safety and visitor experience. The overall sentiment from these reviews is that the facility and its leadership fail to create a consistently safe, clean, and caring environment, and potential new residents' families are advised to seek alternatives if possible.

The cumulative effect of these stories is a deep sense of unease about the level of care provided at Integrity Healthcare in Marion. The reviews collectively portray a facility where serious health and quality-of-life concerns are not promptly addressed, where basic needs - food, hydration, hygiene, bathroom assistance, and timely checks - are not reliably met, and where communication gaps leave families feeling they must act as de facto advocates and monitors. The most troubling elements are the repeated occurrences of neglect in situations involving dementia and hospice patients, where regular monitoring and timely intervention are vital. While there are mentions of caring staff in some roles, they appear to be in the minority, and even positive experiences seem fragile in the face of broader systemic shortcomings.

For families considering this facility, these accounts emphasize the importance of asking pointed questions about dining practices, hygiene protocols, staffing ratios, and how leadership responds to complaints. They also highlight the value of establishing a clear plan for daily reporting, direct access to a primary nurse, and a documented checklist for routine care tasks that are often assumed to happen but may not in practice. The stories warn of a pattern that can translate into real harm or distress for residents with limited ability to communicate or reposition themselves, and they suggest that prospective residents and their loved ones may need to prepare for the possibility of persistent advocacy to ensure basic care is delivered. In the end, the consistent take-away is a strong cautionary note about the quality and reliability of care at Integrity Healthcare in Marion, tempered by occasional recognition that there are individual staff members who do care deeply and try to do right by their patients.

This part of Marion, Illinois, offers a variety of amenities that cater to the needs of seniors looking for a peaceful and convenient place to live. With several places of worship located within close proximity, individuals can find spiritual fulfillment and community support. The abundance of parks like Ray Fosse Park and Pyramid Park provide opportunities for leisurely strolls or enjoying nature. Additionally, there are numerous dining options including El Ranchito and Fazoli's, as well as pharmacies such as CVS Pharmacy and Walmart Pharmacy nearby for easy access to medications and healthcare needs. For medical care, Heartland Regional Hospital and various physician clinics are readily available. Overall, this area provides seniors with a comfortable and welcoming environment for senior living.

Places of Worship

• First Church of God (0.3 miles)
• Darkhorse Ministries (1 miles)
• Marion Service Unit (1.1 miles)
• First United Methodist (1.2 miles)
• Freedom Freewill Baptist Church (1.2 miles)
• First Baptist Church (1.2 miles)
• The Cross Community Church (1.2 miles)

Parks

• Ray Fosse Park (0.5 miles)
• Pyramid Park (2.2 miles)
• Crab Orchard National Wildlife Refuge (6.2 miles)

Restaurants

• El Ranchito (1.2 miles)
• Taco John's (1.2 miles)
• China Wok (1.3 miles)
• Just One More Bar & Grill (1.7 miles)
• Log Cabin Tavern (1.8 miles)
• Fazoli's (2 miles)
• Arby's (2 miles)

Physicians

• Heartland Pediatric Clinic (1.3 miles)
• Diabetes & Endocrinology Clinic (1.3 miles)
• Heartland Regional Hospital (1.6 miles)
• SIMCA Family Practice (1.6 miles)
• Jack Keller, MD, PC (1.8 miles)
• S.I. Medical (2.2 miles)
• James Alexander MD (3.3 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Walmart Pharmacy (1.4 miles)
• Core Pharmacy (1.6 miles)
• Fred's Xpress (1.6 miles)
• Medicap Pharmacy (1.7 miles)
• Medicine Shoppe (1.8 miles)
• Walgreens (2 miles)

Hospitals

• Va Medical Center (2.6 miles)
• Memorial Hospital Cancer Center (4 miles)
• Marion Hospital Corporation (4.6 miles)
• Marion Veterans Affairs Outpatient Clinic (4.6 miles)
• Herrin Hospital (7.6 miles)

Cafes

• Panera Bread (3.1 miles)
• Starbucks (3.3 miles)
• Brookes Blue Moose (3.3 miles)
• Andresen's (5.4 miles)