Heartland Health Care Ctr

Pros

• A former resident highly recommends Macomb Post Acute Care Center for short-term care, long-term care, wound care, and physical/occupational/speech therapy.
• A family had a good experience; their mother received seven weeks of rehab after a leg injury and was well cared for, with the therapy department doing a good job getting her ready to go.
• Kim and Savannah were commended for helping ensure a smooth short-notice admission.
• The facility was described as delivering great care with friendly staff and very clean surroundings.
• Reviewers noted that the staff are great, caring, compassionate, and sincere in the care they provide.

Cons

• The social worker was unwilling to help with VA paperwork, returned the forms to the husband, and said she wouldn't do them, leaving him on his own.
• The facility could not be reached by phone for two weeks during business hours, frustrating family members trying to check on their relative.
• The nurse refused to call a doctor to obtain stronger pain medication, leaving the patient in pain.
• The staff were described as constantly sitting behind station desks while residents wandered, indicating neglect and poor supervision.
• The reviewer stated the place should be shut down due to poor care and conditions.
• A family member found the patient on the floor with a tray table on top of her and a soiled diaper, suggesting neglect.
• The food was terrible and not nutritious.
• Residents were unable to get meals they ordered when confined to their room.
• The facility was short-staffed, leading to residents not receiving proper care.
• It was described as the worst place ever, with little likelihood that people stay.

Review

Macomb Post Acute Care Center presents a portrait of a facility that draws mixed responses from those who have used its services. The reviews span a wide range of experiences, from heartfelt praise to intense frustration, and they touch on administrative help, clinical care, safety, staffing, and daily operations. Taken together, they form a complex picture of a place that some people highly value for its care and therapy, while others feel let down by communication, organization, and basic comforts.

Several reviewers offer unmistakably positive appraisals. One person who identifies as a former resident says they would highly recommend the center to anyone, describing the staff as caring, compassionate, and sincere in their efforts. This sentiment is echoed by another reviewer who recalls a positive rehab stint, noting that their mom spent seven weeks there after breaking her leg and received "great care." The therapy department is singled out as doing a commendable job getting the patient ready for discharge, and the overall experience in that instance left the writer grateful for the staff's help. A later post even recognizes specific staff members who helped facilitate a smooth admission under tight timing, thanking Kim and Savannah for their hard work and for supporting the family during a short-notice transfer.

Alongside these affirmations, other accounts emphasize the center's potential when everything runs smoothly. Several reviewers describe good experiences with therapy and discharge planning, and they commend the staff for their dedication during rehabilitation and transition back home. In these cases, the care is portrayed as thorough and attentive, with therapists contributing to meaningful progress. The sense of genuine commitment from caregivers is a recurring thread in the more favorable narratives, as is gratitude for assistants and therapists who contribute to a patient's recovery process.

Yet the facility also draws sharp criticism in several posts, focusing on administrative barriers, safety concerns, and perceived neglect. A particularly pointed 1-star review recounts an incident where a patient's nurse was asked to contact a doctor for stronger pain medication, only to be told it was Saturday night and that the doctor wouldn't intervene until Monday. The account describes a patient in significant distress - pain, a toe turning black and dead - and portrays the nurse as resistant to calling the physician, leaving the patient to endure pain over the weekend. This post highlights concerns about pain management, timely medical response, and the responsiveness of nursing staff to urgent needs.

There are also powerful accusations from a former employee who rated the place poorly. Describing conditions as a "disgusting place" to work, the reviewer claimed that staff were frequently seated and disengaged, with predictable lapses in housekeeping and maintenance duties. They described filthy rooms, dead bugs in windows, crusty rings in toilets, crumbs under beds, spiders, and cobwebs, and a pace that felt like a "Nightmare." The negative portrayal suggests systemic issues with staffing, training, and supervisory oversight, casting doubt on a safe and clean environment for residents during their stay.

Additional distressing anecdotes focus on patient safety and daily living quality. One reviewer recounts finding their mother on the floor with a tray table on top of her and a soiled diaper cleared away only after the moment of discovery, raising questions about how long the patient had been unattended and what momentary lapses in supervision might occur. Another post notes that while some residents could order food, the overall experience with meals was problematic, with the writer describing the food as terrible and not nutritious, and implying inconsistent access to requested meals. Collectively, these comments paint a picture of residents sometimes experiencing avoidable discomfort or risk due to staffing limitations and procedural gaps.

Despite the hardships described, some posts emphasize resilience and appreciation from families who sought help from the center during stressful periods. A note of thanks - specifically mentioning gratitude to staff for assisting with a short-notice admission - suggests that when the lines of communication and workflow align, the center can deliver meaningful support to families in need. In these moments, the center's strengths lie in individualized attention, efficient problem-solving, and a readiness to mobilize resources to meet urgent needs.

Finally, there are reflections that acknowledge a general sense of inconsistency: some reviews celebrate the center's efforts, while others describe systemic shortcomings. A favorable closing sentiment simply states, "Great care, friendly staff and very clean," acknowledging a baseline of quality that some readers remember fondly. By contrast, several reviewers emphasize that shortages of staffing or challenges in communication can derail otherwise solid care, leaving families unsettled about reliability and trust in the facility's operations. The spectrum captured here underscores how a patient's or family member's experience can swing between positive outcomes and significant frustration, depending on the day, the staff on duty, and the level of attention the patient receives.

In sum, Macomb Post Acute Care Center emerges as a place where notable, compassionate care and successful rehabilitation can coexist with troubling gaps in communication, oversight, and day-to-day operations. For some families, the staff's dedication and the progress achieved during therapy provide reassurance and gratitude. For others, administrative hurdles, safety concerns, and perceived neglect compound the stress of an already difficult time, leaving lasting memories of frustration. This mix of praise and critique suggests a facility that can deliver high-quality clinical outcomes in favorable circumstances while needing meaningful improvements in contactability, staffing consistency, and resident safety to ensure a uniformly positive experience for all who entrust their loved ones to its care.

Hospitals

• Heartland Health Care Center-Macomb (0 miles)
• McDonough District Hospital (0.1 miles)
• Elms Nursing Home (0.1 miles)
• McDonough County E911 (1 miles)
• McDonough District Hospital (1.2 miles)
• McDonough District Hospital (1.9 miles)

Physicians

• Western Illinois Medical Group (0.1 miles)
• Macomb Dermatology (0.1 miles)
• Health Services Building 1 (0.1 miles)
• McDonough Medical Group, Dr Sparks (0.1 miles)
• Sarwar Sajjac R MD - McDonough District Hospital Psychiatry (0.1 miles)
• Mdh Family Clinic (0.2 miles)
• Macomb Internal Medicine (0.2 miles)

Places of Worship

• Immanuel Lutheran Church (0.2 miles)
• First Baptist Church (0.5 miles)
• Full Gospel Holiness Church (0.6 miles)
• First Presbyterian Church (1 miles)
• Church of God (1 miles)
• First Christian Church (1 miles)
• St Paul Cath Chr-Rel Ed Office (1.1 miles)

Transportation

• McDonough County Hospital Heliport (0.3 miles)
• Enterprise Rent-A-Car (0.9 miles)
• Alamo (0.9 miles)
• Budget Rent A Car (1 miles)
• Enterprise Rent-A-Car (1.1 miles)
• S & G Taxi (1.1 miles)
• U-Haul Neighborhood Dealer (1.1 miles)

Parks

• Compton Park (0.5 miles)
• Lakeview Nature Center (0.8 miles)
• Patton Park (1 miles)
• Chandler Park (1.1 miles)
• Everly Park (2.2 miles)
• Argyle Lake State Park (7 miles)
• VFW Park (10.9 miles)

Restaurants

• KFC (0.8 miles)
• Mili's King Gyros (0.9 miles)
• Chick's On The Square (0.9 miles)
• El Jarochito (0.9 miles)
• Jerk Shop Go (1 miles)
• Sports Corner (1 miles)
• McDonald's (1 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Axline Pharmacy (10.9 miles)

Cafes

• Bold Brew House (1.2 miles)
• Starbucks (1.2 miles)
• Starbucks (1.5 miles)
• Adair Cafe (8.9 miles)