Countryview Care Center - Macomb
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400 West Grant Street, Macomb, IL 61455
For more information about senior living options: (844) 490-3973
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Countryview takes good compassionate care of their residents. The new administrator has gone above and beyond to clean out the bad and clean up the place. The staff are very nice, helpful, and kind, and the food is good. Countryview is a very nice, clean place where the staff treat residents like family. The Countryview team is like no other. Staff goes above and beyond due to great leadership. Friendly staff and a wonderful, home-like atmosphere. These guys are the best; they spend quality time with loved ones and make sure they feel safe and secure.
The reviews describe the staff as short-staffed and overworked, leading to delayed care and neglect. There are claims that a nurse gave the wrong medications to a resident on at least two occasions. A CNA allegedly left a resident wet and sitting in urine for hours. One reviewer says random people can enter through the back door and staff don't take safety concerns seriously during a Covid outbreak. Money handling by the social services staff is described as poorly managed, putting residents' funds at risk. The facility is called a dumpster fire, with calls for all staff to be fired. Residents reportedly received little to no activities or therapy, and basic care was not provided.Countryview has emerged in a complicated light through a wide range of firsthand accounts. On one hand, many reviewers describe a warm, caring, and surprisingly home-like environment where staff treat residents like family, go the extra mile, and create moments of genuine connection. On the other, a substantial number of comments paint a very different picture: safety concerns during a COVID outbreak, chronic staffing shortages, poorly trained personnel, and care lapses that left families alarmed and frustrated. Together, the voices reveal a place that has faced serious challenges but, at least for some, has begun to turn a corner under new leadership.
The complaints surrounding safety and day-to-day operations are hard to ignore. Several reviewers recount a COVID outbreak in which staff were not wearing masks, and they describe a chaotic scene with "random people" able to walk in through back doors. This set the tone for broader concerns about supervision and security. Long wait times were a common thread - call lights left unanswered for hours, and residents were observed needing assistance but not receiving it promptly. One account described a resident left damp in a chair for an entire day, another spoke of multiple instances where medications were mishandled or delayed, and a patient contended with being discouraged from receiving timely medical attention after a serious medical event. These stories collectively suggest real risk to residents' health and well-being when staffing is thin and oversight is weak.
Medication safety and medical care are recurrent sticking points as well. A number of reviews allege that a nurse administered incorrect medications on at least two occasions, with consequences serious enough to affect a resident's health. The fear and frustration surrounding medication management are compounded by mentions of residents needing help with basic mobility or getting to appointments, sometimes with little to no support. One family described a post-surgery hospitalization where the facility reportedly failed to provide essential medications, leading to a dangerous swelling that required emergency care. These narratives are paired with broader worries about the lack of structured therapy, particularly during stays labeled as rehabilitation or recovery periods, where timely physical therapy sessions were not delivered.
Staffing, leadership, and internal culture appear as a central fulcrum of the facility's mixed reputation. Several reviewers lament that the previous leadership - described as a married couple who held administrative and social-service roles - were relocated, and subsequent turnover disrupted continuity of care. Moves within departments, such as someone from activities being placed into social services and vice versa, created confusion and a sense that staff roles were not aligned with residents' needs. A recurring concern is that some staff were overworked, belittled, or not properly trained, prompting high turnover and gaps in care. The prose about morale is stark: "overworked until they quit" and "no one would stay and help," with special emphasis on the struggles around money handling and the lack of mentoring for personnel who were once in key support roles.
Yet the narrative is not uniformly bleak. A substantial contingent of reviewers attributes noticeable progress to newer leadership at Countryview. Several accounts celebrate a shift toward accountability, better organization, and a more responsive administrative presence. "The new administrator has really gone above and beyond to clean out the bad and clean up the place," one reviewer writes, capturing a common sentiment that the facility has pivoted toward higher standards and clearer expectations. In these voices, the staff who remain - along with newer team members - are praised for compassion, teamwork, and a genuine commitment to resident well-being. Phrases such as "the Countryview team is like no other" and "staff goes above and beyond due to great leadership" recur, suggesting that a real, positive culture shift has begun to take root.
Within this evolving context, there are also many positive, tangible reminders of what Countryview can offer when things go right. Reviewers frequently commend cleanliness, homelike atmosphere, and a staff that treats residents with kindness and respect. The dining experience is occasionally highlighted as surprisingly good, with some families noting meals that feel nutritious and well-prepared, and a few specific staff members - names that come up repeatedly - going out of their way to meet residents' needs, such as running errands or ensuring dietary accommodations are honored. Multiple accounts describe a sense of community and warmth that makes residents feel valued and cared for, with staff remembered for "smiling faces" and a willingness to engage residents in activities, conversations, and social interactions.
Nevertheless, the history of mixed reviews leaves potential residents and their families with a cautious takeaway. While many praise compassionate care, strong leadership, and a home-like atmosphere, others highlight ongoing concerns about safety protocols, consistent staffing, and reliable daily routines. Shared bathrooms in rooms, occasional gaps in activity programming, and the perception that not all departments are equally supported by management contribute to a layered, if not contradictory, portrait. Some families report that the facility has improved markedly, while others remain wary and advise prospective residents to conduct their own, thorough visits and conversations with current staff and residents before making plans.
In sum, Countryview appears to be a facility with a dual reality: persistent, serious safety and care concerns within a backdrop of meaningful improvement and renewed purpose under new leadership. The most reliable takeaway may be that outcomes here depend heavily on timing, the specific unit, and the current staffing level. Families considering Countryview should engage directly with the administration about current infection controls, therapy availability, medication procedures, and staffing ratios. They should also seek out up-to-date feedback from recent residents and families to gauge whether the care environment aligns with their expectations for safety, engagement, and the sense of home that many reviews say the best moments at Countryview can deliver.
62 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Countryview Care Center - Macomb in Macomb, IL is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, fully furnished accommodations, dining room, gaming room, small library, and outdoor spaces such as a garden. Residents can enjoy cable or satellite TV and have access to Wi-Fi/high-speed internet.
The care services provided at Countryview Care Center include 24-hour call system and supervision to ensure the safety of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is also provided. The community offers special dietary restrictions including diabetes diet and meal preparation and service. Medication management is available to help residents with their medication needs. A mental wellness program is in place to promote overall mental health.
Residents at Countryview Care Center can participate in various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available for added convenience.
The location of Countryview Care Center offers easy access to amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals. This ensures that residents have convenient access to the necessary services and resources they may need.
Overall, Countryview Care Center - Macomb provides a comfortable and supportive environment for seniors who require assistance with daily tasks while promoting an active lifestyle through engaging activities and access to essential amenities.
Countryview Care Center - Macomb is located at 400 West Grant Street, Macomb, IL 61455 in McDonough County, Illinois
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