Claridge Healthcare Center

Pros

• The caregivers, nursing staff, and administration at Claridge are described as caring and considerate towards residents.
• A past resident with Multiple Sclerosis experienced impressive improvements due to personalized PT/OT classes provided by the staff.
• Residents reportedly received tailored nutrition based on their individual health conditions.
• The facility offers a serene setting surrounded by nature, contributing to a pleasant environment for residents and their families.
• The care provided has left some families feeling confident and satisfied about their loved ones’ well-being during their stay at Claridge.
• Korean cultural activities and cuisine offered in the facility enhance the experience for Korean residents and families seeking culturally appropriate care.

Cons

• The staff at Claridge is described as rude and incompetent, often ignoring patients, especially those who are bedridden.
• The facility was reported to be filthy upon arrival, raising concerns about cleanliness and hygiene.
• There were significant delays in providing necessary equipment, such as walkers, leading to unsafe situations for residents who were confused and wandering the halls.
• The owner has been unresponsive despite multiple complaints made by family members about the inadequate care provided to their loved ones.
• Claridge has a lower-than-average registered nurse staffing per resident and a higher number of deficiencies compared to state averages, indicating poor oversight and care quality.
• A majority of the common areas and furnishings are described as worn and in need of upgrading or maintenance.
• The occupancy rate is low, suggesting dissatisfaction or lack of trust from potential residents and their families regarding the quality of care offered at the facility.

Review

The experiences shared by individuals regarding Claridge Healthcare Center in Lake Bluff, Illinois, showcase a stark contrast between care quality and overall facility management. While some residents and their families commend the compassionate care provided by the staff, others express grave concerns over safety protocols, cleanliness, and responsiveness. This divergence illustrates the complexities of nursing home environments where individual experiences can vary significantly based on specific circumstances and staff interactions.

One notable positive perspective comes from those who have found comfort in the care received at Claridge. Family members have appreciated the attentiveness exhibited by caregivers, nursing staff, and administration towards their loved ones. A family member recounted how her mother received prompt attention for a minor infection during her stay; she felt secure knowing that her mother's health was monitored closely. The resident expressed satisfaction with both the emotional support provided to patients and their hygienic upkeep, ultimately recommending Claridge despite its need for updates in decor and facilities.

Conversely, there are starkly negative assessments that highlight serious deficiencies within the establishment's operational standards. One reviewer recounted a distressing incident involving a family member who experienced confusion and wandering due to inadequate support—the patient was not provided with access to mobility aids like a walker until after an initial 24-hour assessment. This situation led to frightening moments for both the patient and his family as he navigated unfamiliar hallways filled with potential hazards without supervision or proper equipment. Descriptions of rudeness among staff members further fueled frustration from family members who felt ignored while advocating for adequate care.

These criticisms extend beyond just individual care issues; they reflect systemic problems highlighted through reported inspections. The facility has an alarming track record concerning both staffing levels—reportedly offering below-average registered nurse time per resident—and significant safety deficiencies as noted during state inspections. With complaints outpacing state averages considerably, along with numerous fire safety violations documented over recent years, apprehensions about overall resident well-being are valid. Even caretakers feel compelled to engage in personal cleaning tasks to ensure basic hygiene standards are met daily.

Efforts made by management to address complaints seem inadequately executed according to some reviewers. One account detailed multiple attempts made by a concerned family member to elicit improvements through communication with ownership but resulted in unfulfilled promises of collaboration—leading them ultimately to despair regarding their loved one's conditions within the facility’s walls.

Interestingly though, there remains a unique aspect of Claridge Healthcare Center that could be seen as advantageous for certain demographics. As it caters predominantly to Korean residents under Korean cultural management, this offers specific appropriate amenities such as traditional food options and culturally relevant activities that may resonate deeply within that community's needs—a point highlighted positively by another past resident who praised tailored rehabilitation programs instituted at Claridge. Such targeted services might make it appealing for families seeking culturally appropriate care solutions but may only benefit those aligned with these particular backgrounds.

In summation, the reviews surrounding Claridge Healthcare Center yield insights into contrasting realities faced both by residents within its gates and their families left outside grappling with concerns of safety versus contentment derived from personalized attention received inside its walls. Care must be taken when considering feedback from various sources when contemplating placement options—underscoring how critical it is for potential residents’ families to deeply investigate any long-term or short-term care environment before making decisions impacting their loved ones' well-being.

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (4.2 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (5.1 miles)
• Walgreens (5.8 miles)

Cafes

• Panera Bread (0.5 miles)
• Conscious Cup Coffee Roasters (4.1 miles)
• Hansa Coffee Roasters (4.1 miles)
• Starbucks (4.2 miles)
• Panera Bread (5 miles)
• Starbucks (5.8 miles)
• Starbucks (7 miles)

Restaurants

• Chipotle Mexican Grill (0.5 miles)
• McDonald's (2.3 miles)
• Chipotle Mexican Grill (4 miles)
• Culver's (4.1 miles)
• Wild Berry Pancakes & Cafe (4.6 miles)
• City Works (4.7 miles)
• Chick-Fil-A (4.8 miles)

Physicians

• North Suburban Medical Associates (0.8 miles)
• Veterans Affairs Medical Center-North Chicago (1.6 miles)
• The American Center for Spine and Neurosurgury (4 miles)
• Illinois Bone & Joint Institute (4.1 miles)
• Advanced Diabetes & Endocrine (4.1 miles)
• Hanger Clinic: Prosthetics & Orthotics (5 miles)
• Lake Shore Dermatology (5.1 miles)

Hospitals

• Captain James A. Lovell Federal Health Care Center (1.6 miles)
• Northwestern Lake Forest Hospital (2.1 miles)
• Lake Forest Hospital (2.4 miles)
• Advocate Condell Medical Center Heart Scan (4.3 miles)
• Vista Medical Center - East (6.7 miles)
• Waukegan Il Hospital Co. (6.7 miles)
• Northwestern Grayslake Hospital (7.8 miles)

Places of Worship

• United Methodist Church of Libertyville (4.2 miles)
• Santa Maria Del Popolo Church (6.8 miles)

Transportation

• Metra (4.2 miles)
• Metra (4.3 miles)
• Metra (7.4 miles)
• Metra (8.2 miles)
• Metra (8.3 miles)

Parks

• Butler Lake Park (4.8 miles)
• Century Park (5.2 miles)
• Fort Sheridan Forest Preserve (5.4 miles)
• Waukegan Park District (5.8 miles)
• Sunset Park (7.8 miles)

Theaters

• AMC Hawthorn 12 (4.8 miles)
• Regal Lincolnshire & Imax (7.9 miles)