Lexington Of Lagrange
Save4735 Willow Springs Road, La Grange, IL 60525
For more information about senior living options: (844) 490-3973
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The collection of experiences at Bella Terra in LaGrange presents a facility with a strongly mixed reputation. On the positive side, several reviewers describe a very clean environment where the staff can shine. The reception desk is praised for warmth and approachability, with Linda and Nadxielli singled out as especially welcoming and cheerful. One guest even notes that their dog liked Cristina, a certified nursing assistant, who they say went above and beyond to make the patient's stay pleasant. The overall impression from these accounts is that, when things go well, the facility feels bright, tidy, and staffed by people who care.
Another strand of praise centers on the quality of care and attentiveness from specific team members. A guest recalls being initially frightened about staying in this type of facility, but credits Cristina with easing that anxiety from admission through discharge. They describe her as hardworking and genuinely caring for her patients, which helped transform a daunting experience into something more tolerable. There are also mentions of other staff who contribute to a positive atmosphere - Kari, the administrator, being noted as consistently available to answer questions and address concerns. In these perspectives, Bella Terra is depicted as a place where competent, compassionate interaction makes a tangible difference.
There are also explicit affirmations that the facility can meet needs well when it comes to skilled nursing. One reviewer calls Bella Terra "a great place for your skilled nursing needs" and thanks Christina and her team for their efforts. The sense conveyed is that the operation is capable of delivering solid clinical care and efficient teamwork, at least in some cases. Taken together with the praise for cleanliness and accommodating staff, these remarks sketch a picture of a facility that can excel in the right circumstances and with the right people in place.
Yet the narrative is inseparable from a long list of troubling experiences and grave warnings. A substantial portion of reviewers recount severe negative incidents that raise questions about safety, communication, and the overall quality of care. Allegations include greasy and unpalatable food, an arrogant and rude physician, and nursing staff that were allegedly understaffed and unprofessional. The accounts go further to describe episodes where patients were left unattended for extended periods, with one patient reportedly left in their own feces for almost two hours, followed by inappropriate re-dressings of wounds and a serious incision infection that required rehospitalization. There are claims of unnecessary services being added to bills, such as speech therapy, suggesting financial and administrative practices that some families found troubling.
Other reviews focus on the experience of touring and admission as a concern. One reviewer recalls a tour that highlighted only the first floor and the most polished elements, then watched as the patient's transition was mishandled - transport staff left after delivering the patient to bed, and no one checked on the patient again until the family asked for help. The lack of orientation - unclear meal times, shower routines, and how medications would be distributed - leads them to caution future families to demand clear information and to ask hard questions before choosing the facility. The message here is not to accept a glossy first impression without probing for substantive, practical details of daily routines and safety protocols.
The most emotionally charged narratives concern the care of loved ones and the consequences of miscommunication. One family details a harrowing sequence in which a second admission led to a stroke and a delayed alert that might have changed outcomes. They describe hospital transfers, a missing status update for a crucial period, and a hospital emergency room encounter that revealed mismatches between the facility's assurances and the patient's reality. The account culminates in their mother's deterioration and eventual hospice care, leaving the reviewer with lasting grief and a strong critique of the facility's communication and responsiveness. A recurring theme is the sense that timely updates and coordination between Bella Terra and external medical teams could have altered events.
Another lengthy account centers on a father who was placed at Bella Terra for rehabilitation and endured a cascade of problems: lack of communication from staff, unhelpful social workers and administrators, and a pattern of poor meals and neglect that culminated in bedsores and an inability to obtain necessary therapies. The reviewer emphasizes the absence of reliable information when contacting nurse stations, the perceived mismanagement of insurance coverage, and an overall impression of patient neglect. The narrative ends with the father being rushed to a hospital and passing away days later, which the reviewer attributes to conditions endured at the facility and a lack of thorough follow-up.
Across these varied experiences, a common thread emerges: Bella Terra in LaGrange can deliver compassionate care and clean, well-run days when the right people are in place, but it also appears capable of serious lapses in safety, communication, and patient management. The strongest voices recount meaningful, positive relationships with specific caregivers and administrative staff, while others recount deeply troubling experiences that affected health outcomes and trust. For families considering this facility, the message is to do thorough due diligence - visit in person, ask detailed questions about staffing levels, daily routines, nutrition, and how the facility handles emergencies and follow-up communication - and to weigh those findings against personal expectations and the needs of their loved ones.
Lexington Of Lagrange is an exceptional assisted living community located in La Grange, IL. Our community offers a wide range of amenities and care services to ensure the comfort and well-being of our residents.
With a focus on providing a vibrant and engaging environment, we offer various amenities to enhance the quality of life for our residents. Our beauty salon ensures that residents can always look and feel their best. Residents can stay connected with their favorite shows through cable or satellite TV in their fully furnished apartments. We also provide community-operated transportation for ease of access to nearby destinations. For those who enjoy technology, our computer center offers opportunities for digital learning and communication.
When it comes to dining, our residents are treated to restaurant-style meals served in a charming dining room. We accommodate special dietary restrictions and provide diabetes diet options to promote healthy eating habits.
Our community is designed with the overall well-being of our residents in mind. Physical fitness is encouraged through access to our fitness room and outdoor space for enjoyable exercise activities. Our wellness center offers mental wellness programs to support emotional health.
At Lexington Of Lagrange, we prioritize the safety and assistance needs of our residents. Our 24-hour call system ensures immediate assistance whenever needed, while 24-hour supervision provides peace of mind for both residents and their families. Assistance with daily living activities such as bathing, dressing, and transfers is readily available from our caring staff. Medication management helps ensure that residents receive their prescribed medications accurately and on time.
Engaging in social activities is an important part of life at our community. Residents can enjoy concierge services, daily scheduled activities, resident-run activities, fitness programs, planned day trips, and more.
Our convenient location provides easy access to local resources such as parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals.
At Lexington Of Lagrange in La Grange, IL, we strive to create a warm and welcoming community where residents can live comfortably and independently. Our dedicated staff is committed to providing individualized care and fostering a supportive environment for all residents.
Lexington Of Lagrange is located at 4735 Willow Springs Road, La Grange, IL 60525 in Cook County, Illinois
Lexington Of Lagrange on seniors.fyi includes 7 photos including images showing interior, decor, outdoor seating, patio, nature, landscaping, mirrors, hardwood floor, and more.
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