Symphony Of Joliet

Pros

• The staff at Symphony of Joliet give 110% and work hard to provide a caring environment for residents.
• Many residents and their families appreciate the patience and dedication of the nurses and CNAs.
• Symphony of Joliet tries to keep costs down while accepting Medicaid, making care more accessible for families.
• The facility has undergone positive changes with improved management and care practices.
• The cleanliness of the facility is noted as a positive aspect by several reviewers.
• Family members feel comforted knowing they can trust the care provided at Symphony of Joliet.
• Residents have expressed emotional connections to the staff, indicating that they feel cared for during their stay.

Cons

• The facility is referred to as "HOTEL CALIFORNIA," implying a negative experience where residents find it difficult to leave.
• The family experienced a terrible situation where the social worker, administrator, and doctor refused to allow home health planning.
• There were complaints about rude behavior and a lack of empathy from some staff members towards patients.
• One reviewer accused the facility of lying and being dishonest regarding medication management, causing significant hassle.
• There are concerns about cold and rude treatment from some staff members towards residents, indicating that not all employees provide good care.
• A family member expressed dissatisfaction with the high turnover rate among workers in the nursing home.
• The food provided at the facility was described as terrible, leading the reviewer to bring food from home for their loved one.

Review

Symphony of Joliet has received a mix of reviews from families who have loved ones residing in the facility, particularly within its Special Care Unit for individuals with Alzheimer’s. Several positive testimonials highlight significant improvements since the establishment's management underwent changes. One reviewer noted that their mother had been in the Special Care Unit for five years and observed a notable enhancement in care quality and overall management. The commitment from nurses and Certified Nursing Assistants (CNAs) was praised, with families recognizing that these dedicated professionals give their all despite the challenges they face daily. Such insight into the difficulties of working in assisted living environments was encouraged, suggesting that understanding state regulations can shed light on the pressures staff endure.

Additionally, family members expressed appreciation for how Symphony of Joliet aims to create a comforting environment akin to home for residents. One reviewer emphasized the importance of visiting loved ones rather than merely dropping them off, suggesting that hands-on involvement could help families see firsthand the sincere efforts made by staff to provide quality care. Another review echoed similar sentiments regarding staff patience and compassion towards residents during difficult times, illustrating a deep respect for caregivers' hard work under immense pressure—a sentiment not often recognized but deeply felt by those who experience caregiving in such settings.

However, not all experiences at Symphony of Joliet have been positive. Some accounts recount significant distress and dissatisfaction with care delivery. One harsh critique likened it to "Hotel California," a place where one checks in but seemingly cannot leave—a metaphor that captures feelings of entrapment experienced by families seeking to arrange appropriate care transitions for their loved ones outside institutional settings. This reviewer reported frustrations with administrative resistance toward home health planning following a hospital stay and shared concerns about rudeness and insensitivity exhibited by some staff members. This reflected inadequacies within communication protocols regarding medications paid for through the facility’s pharmacy—issues like keeping medications that led to additional complications with insurance refills.

Moreover, another family expressed serious concerns about coldness among some staff members but acknowledged that this attitude does not apply universally across all employees at Symphony of Joliet. They urged management to identify and address such behaviors—specifically calling out individuals whose attitudes negatively impact residents' experiences—indicating a need for ongoing training or reassessment of employee fit within this sensitive environment.

In contrast, other families shared experiences indicating satisfaction with rehabilitation services at Symphony of Joliet. Reviewers highlighted cleanliness as an essential aspect contributing positively to their overall impression of the facility's atmosphere while also praising comprehensive communication from staff concerning residents' progress and needs during recovery phases post-surgery or hospitalization.

Despite an apparent high turnover rate among nursing personnel—a typical challenge faced by many nursing homes—some family members noted having connections with nurturing nurses who stood out amid staffing fluctuations. Nonetheless, food quality remained a consistent complaint across various reviews, leading some families to supplement nutrition with meals brought from home when possible.

In conclusion, while many reviewers commend Symphony of Joliet for its compassionate approach and notable efforts from most staff members working within challenging circumstances—the contrasting negative reviews illustrate ongoing lapses that need addressing promptly through appropriate oversight or additional training initiatives. Families are understandably apprehensive about placing loved ones in nursing facilities; therefore methodologies must be employed to ensure attention remains on high-quality resident care alongside improving operational practices that can foster trust between families looking after their relatives’ wellbeing.

Physicians

• Joliet Diabetes Endocrinology (0.1 miles)
• Ahmed Hussain (0.1 miles)
• Dr Usha Setlur, MD (0.4 miles)
• Professional Health Associates (0.4 miles)
• Michael Dorning, MD (0.4 miles)
• Associated Ophthalmologists SC (0.5 miles)
• Surgical Care Affiliates (0.5 miles)

Restaurants

• McDonald's (0.4 miles)
• Golden Corral (0.6 miles)
• Walts Ice Cream (0.6 miles)
• Culver's (0.7 miles)
• Panda Express (1 miles)
• Wingstop (1 miles)
• Babe's Jumbo Hot Dogs (1.3 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (0.8 miles)
• Walmart Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)

Hospitals

• Presence Saint Joseph Medical Center Laboratory (0.6 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• First Presbyterian Church (1.2 miles)
• First Baptist Church of Channahon (7.1 miles)
• Trinity Lutheran Church (8.2 miles)
• Minooka Bible Church (8.5 miles)
• Minooka United Methodist Church (8.7 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (1.2 miles)
• Panera Bread (7.2 miles)
• Steve Buresh's Cheesecake Store (8.3 miles)

Theaters

• Cinemark Louis Joliet Mall (4 miles)

Transportation

• Union Pacific Global 4 (4.1 miles)

Parks

• Summerfield Of Minooka Playground (8.7 miles)