Alden Poplar Creek Rehab & Health Care Center in Hoffman Estates, IL
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Information last verified:
1545 Barrington Road, Hoffman Estates, IL 60169
For more information about senior living options: (844) 490-3973
The newly remodeled Alden Poplar Creek looks great and the nursing staff and management are very attentive. Reviews praise the service, personal care, good food, and abundant attention from the staff, describing them as wonderful people with love and compassion. The Alden Poplar Creek staff and nurses are great and take care of residents in the best possible way. The facility is clean, cozy, and feels like a safe, caring environment for loved ones. The occupational and physical therapists are outstanding and help residents regain mobility. Families report that residents receive wonderful care and make great progress with rehab. The administration and management are praised for open communication and accessibility. The therapy team is phenomenal, with many residents praised for learning to walk again. The facility is community-oriented, with attentive staff who treat residents like family. The dining and dietary staff work in harmony with nursing to provide good meals. The facility is noted for safety and for keeping residents happy, even during challenging times.
The facility is outdated and poorly maintained. The staff are frequently short-staffed, leading to slow responses and neglected patients. Nurses are rude, dismissive, and not attentive to residents’ needs. Management communication is poor and families’ concerns are not returned promptly. There were instances of false orders and unsafe care decisions that put patients at risk. Residents were left unattended and suffered from bedsores, dehydration, or missed meals. The facility is unsanitary, with alarms ignored and rooms not cleaned properly. The call system is hard to reach and often ignored. Billing is inconsistent, with incorrect charges and poor transparency.Alden Poplar Creek Rehab & Health Care Center is best suited for families seeking a rehab-focused community with strong therapy teams, attentive bedside care, and a relatively warm, resident-centered environment. The facility often shines for short-term post-acute needs and for residents who benefit from consistent occupational and physical therapy, coupled with compassionate nursing and a responsive front-line staff. Several reviews praise therapists who helped patients regain mobility, a clean and welcoming setting, fresh dining options, and a front desk culture that feels genuinely helpful. For families prioritizing clear communication about care plans, timely updates, and a the-at-doorstep approach to daily needs, this community can deliver tangible, day-to-day value. The presence of in-house therapy teams, multidisciplinary care, and an emphasis on social activities can make a meaningful difference in recovery trajectories when those resources are leveraged early and consistently.
That said, this community invites careful consideration for families with particular risk factors or expectations around administration and longevity of care. Alternatives warrant consideration for those who cannot tolerate inconsistent communication from leadership, persistent understaffing, or recurrent billing and scheduling ambiguities. If dementia care requires a highly staffed, meticulously supervised environment, or if a family cannot accept irregular call-bell response times and frequent administrator turnover, exploring other options may be prudent. Families with a strong preference for modern, uniformly maintained facilities, or for care plans that remain steady across shifts without administrative variability, will likely want to compare elsewhere. In short, Alden Poplar Creek can be an excellent fit when rehab and everyday attentiveness are the priority, but not everyone will find the governance and infrastructure align with their sensitivities.
The prevailing positives centers on therapy and daily care: skilled therapists who routinely help patients walk, stand, and perform activities of daily living; nurses and CNAs who are frequently described as kind, knowledgeable, and engaged; and a dining and activity program that resonates with residents and families. Several families note that the building has been remodeled and feels clean and modern in common areas, with strong patient-to-staff interactions evident in many shifts. Multilingual staff and a culture of warmth in the halls contribute to a sense that residents are known and respected. Families also highlight practical strengths, such as a hospital-adjacent coordination edge, robust social work support, and meaningful events that keep residents connected to a community. When therapy is the driver of the decision, these strengths create a credible pathway to meaningful recovery and return home or improved independence.
Nevertheless, the downsides appear with enough frequency to shape a cautious decision. A substantial thread of reviews describe inconsistent administrative responsiveness, with calls not returned promptly and administrators who appear siloed from frontline care. Understaffing emerges repeatedly as a threat to reliable call-bell response, timely assistance, and consistent safety checks. Several accounts recount safety lapses, delays in addressing bedsores or falls, questions about medication handling, and even room transfers that unfold slowly or without clear communication. Outdated aesthetics, maintenance gaps, and concerns about cleanliness in some areas contrast with the newer public-facing spaces, creating a mixed impression of the environment. Billing and paperwork issues also surface, including disputed charges and inconsistencies in invoicing, which can compound stress for families coordinating long-term care plans.
These pros and cons must be weighed against each other with a clear decision framework. For families prioritizing rehab outcomes, therapy quality, and a caring staff, Alden Poplar Creek can offset many administrative irritation points through proactive engagement: insist on a named case manager, request regular written updates, and verify the care plan with a clinician at every milestone. The strong therapy program can be the decisive factor when a loved one needs to regain function after surgery or illness. However, if the concern centers on governance stability, consistent call-bell responsiveness, or long-term dementia care with predictable staffing, those advantages may not fully compensate for ongoing administrative friction or safety-related worries. In those cases, it makes sense to widen the search to facilities with proven track records in leadership continuity and patient advocacy.
The practical path forward is concrete and unforgiving in its usefulness. Visit with a checklist: meet the administrator and the head nurse, request to observe handoffs between shifts, and sit in a therapy session to gauge bedside engagement. Probe the billing office about common charges and recent corrections, and review a recent resident care plan alongside the medications administration process. Ask to tour the dementia unit if applicable, and evaluate staffing ratios during peak hours. Speak with current families about communication patterns and how quickly concerns are addressed. If these steps yield confidence in governance and consistency, Alden Poplar Creek can be a strong rehabilitative home. If they reveal persistent gaps in follow-through, it is wise to expand options and compare against communities where leadership and operations align more closely with the family’s expectations and the resident’s safety needs.
217 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alden Poplar Creek Rehab & Health Care Center in Hoffman Estates, IL is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility includes a beauty salon where residents can enjoy pampering and grooming services, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
The dining room at Alden Poplar Creek offers restaurant-style dining with delicious meals prepared by the staff. Residents can also enjoy their meals in the outdoor space or kitchenette if they prefer. Housekeeping services are provided to keep each resident's living space clean and tidy. Private bathrooms are included in each resident's accommodations.
For recreation, there is a fitness room with exercise equipment to help residents stay active and maintain their physical health. A gaming room provides opportunities for socializing and friendly competition. There is also a small library for those who enjoy reading, as well as scheduled daily activities and resident-run activities to keep everyone engaged.
Care services at Alden Poplar Creek include 24-hour call system and supervision to ensure the safety of residents at all times. Assistance with daily tasks such as bathing, dressing, and transfers is provided by the dedicated staff. Medication management is available to help residents with their medication needs.
Special dietary restrictions are accommodated with diabetes diets and other special meal preparations. Transportation arrangements can be made for non-medical purposes such as outings or appointments, as well as transportation to doctors' appointments when needed.
In terms of location, Alden Poplar Creek has convenient access to various amenities nearby. There are two cafes, five parks, ten pharmacies, one physician's office, sixteen restaurants, two transportation options, three places of worship, one theater nearby, and three hospitals within close proximity.
Overall, Alden Poplar Creek Rehab & Health Care Center offers a supportive and comfortable environment for seniors in Hoffman Estates, IL looking for assisted living services. With its array of amenities and care services, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.
Alden Poplar Creek Rehab & Health Care Center is located at 1545 Barrington Road, Hoffman Estates, IL 60169 in Cook County, Illinois
Alden Poplar Creek Rehab & Health Care Center on seniors.fyi includes 6 photos including images showing interior, decor, dining, bedroom, garden, trees, fence, living room, and more.
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