Alden Poplar Creek Rehab & Health Care Center in Hoffman Estates, IL
SaveInterior
Decor
Trees
Dining
Seating
Office
1545 Barrington Road, Hoffman Estates, IL 60169
For more information about senior living options: (844) 490-3973
The receptionist Aaliyah at Alden Poplar Creek is described as the most pleasant employee. Aaliyah is consistently friendly and very helpful. Alden staff and nurses are great and take care of loved ones in the best possible way. The staff across the facility are exceptionally kind, compassionate, knowledgeable, and professional. The facility is clean and cozy, even though it is an older building. The physical and occupational therapy teams are outstanding, helping residents regain function. The administration and management are approachable, communicative, and dedicated to residents' needs. The facility has kept residents safe and engaged, with good meals and activities. The staff are attentive, caring, and with strong communication to families. The care team goes above and beyond, with many families expressing gratitude for the kindness and dedication shown.
The facility is the absolute worst, with snarky, condescending, and unhelpful staff. The administration is unresponsive and fails to return calls or communicate with families. There were false orders and deceit in the resident's care decisions. The building is outdated, poorly maintained, and its atmosphere is depressing. The facility is chronically short-staffed, causing long delays and unanswered call bells. The nurses are rude, not attentive, and dismissive of questions. Medications were left out on carts and care coordination was unsafe. The facility refused to refund prepaid charges after complaints. The facility is not suitable for dementia patients and not equipped to care for them. The meals are horrific and the food quality is not acceptable. Residents have experienced falls or injuries due to neglect and lack of monitoring. Leadership communicates poorly and does not reply to repeated messages.Alden Poplar Creek Rehab & Health Care Center in Hoffman Estates is best suited for families that prioritize strong rehabilitative therapy and steady bedside care from a hands-on frontline team. The community shines for residents who need post-acute recovery or long-term support delivered by compassionate nurses, CNAs, and dedicated therapists. It helps that the building is clean and has a homey, unpretentious atmosphere, with some praise for multilingual staff and a nearby hospital presence that can ease transfers or urgent needs. For families who want a facility that emphasizes effective physical and occupational therapy, clear attention from direct-care staff, and a lived-in, non-luxury setting, this is a practical fit. Those who want a resort-like vibe or upscale amenities will likely be disappointed, but for genuine daily caregiving and rehab momentum, Alden Poplar Creek often hits the mark.
However, several clear caveats warrant careful consideration. For anyone who cannot tolerate inconsistent administration or unreliable follow-through from leadership, this community can be a risky choice. Repeated complaints cite an administrator linked to problematic care decisions, accusations of deceit, and a pattern of slow or insufficient responses to family concerns. Add in frequent notes about understaffing, delayed call-bell responses, and conflicting information from different staff members, and the risk of lapses in safety and coordination becomes tangible. Billing problems and administrative communication gaps also recur, creating friction for families trying to understand charges, transfers, and care plans. In short, the strongest care occurs at the bedside; the bottlenecks appear in the office and leadership channels.
The strongest pro is undeniably the therapy program and bedside nursing when it comes to hands-on care. Occupational and physical therapy are repeatedly described as outstanding, with clinicians who help residents regain mobility and independence. Frontline staff - nurses, CNAs, and aides - are frequently praised for kindness, attentiveness, and durability in demanding days. Families note that when staff are engaged, residents make meaningful progress and feel secure; the culinary and activity teams also contribute to a sense of normalcy and social connection. The building's older-but-clean condition and the presence of nearby hospital resources are practical advantages that can translate into smoother transitions and fewer logistical headaches for post-acute care and rehab pathways.
Yet the cons can dramatically temper those strengths. The same reviews that celebrate therapy quality also recount long call waits, missed communications, and inconsistent responsiveness from administration. There are alarming reports of safety concerns - bedsores, falls, and delayed transfers - that point to staffing gaps and uneven supervision. Some families experienced rude or dismissive interactions with staff and leadership, along with repeated assurances that turned out to be inaccurate. The facility's physical plant is described as dated or in need of upgrades, with some reviewers mentioning outdated equipment and decor. These factors collectively raise questions about reliability in day-to-day operations, especially for residents with complex needs or cognitive impairment.
For families evaluating options, the decision hinges on weighting rehabilitative momentum against administrative and safety risks. If a loved one needs vigorous rehab, frequent progress updates, and a consistent bedside presence, Alden Poplar Creek can be a strong choice - provided there is proactive engagement with management to address care plans, staffing levels, and timely communication. For those who require dependable administrative support, transparent billing, and a dementia-focused model with 24/7 oversight, alternatives may offer more predictable experiences. In other words, the pros offset some core needs when therapy and bedside care are the priority, but they do not erase the vulnerability created by leadership gaps and operational inconsistencies.
Prospective families should enter with a clear set of questions and a plan to verify ongoing quality. Arrange a thorough tour with the director of nursing and the administrator to observe call-bell responses, staffing patterns during peak hours, and how care plans are communicated to families. Request a current staffing ratio and a day-by-day rehab schedule to gauge consistency. Review the most recent state and CMS guidance and ask for the latest survey results, open complaints, and how they were resolved. Clarify billing practices in writing, including how diagnoses, room charges, and therapy sessions are billed. Finally, insist on meeting the social worker, dietary manager, and a few frontline caregivers to gauge whether the day-to-day experience aligns with the positive care stories and the more troubling reports. For families who prize therapy quality and compassionate bedside care but need stronger leadership accountability, Alden Poplar Creek remains a reasonable option - yet it must be paired with vigilant family involvement and explicit assurances from administration.
217 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Alden Poplar Creek Rehab & Health Care Center in Hoffman Estates, IL is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The facility includes a beauty salon where residents can enjoy pampering and grooming services, as well as cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to stay connected.
The dining room at Alden Poplar Creek offers restaurant-style dining with delicious meals prepared by the staff. Residents can also enjoy their meals in the outdoor space or kitchenette if they prefer. Housekeeping services are provided to keep each resident's living space clean and tidy. Private bathrooms are included in each resident's accommodations.
For recreation, there is a fitness room with exercise equipment to help residents stay active and maintain their physical health. A gaming room provides opportunities for socializing and friendly competition. There is also a small library for those who enjoy reading, as well as scheduled daily activities and resident-run activities to keep everyone engaged.
Care services at Alden Poplar Creek include 24-hour call system and supervision to ensure the safety of residents at all times. Assistance with daily tasks such as bathing, dressing, and transfers is provided by the dedicated staff. Medication management is available to help residents with their medication needs.
Special dietary restrictions are accommodated with diabetes diets and other special meal preparations. Transportation arrangements can be made for non-medical purposes such as outings or appointments, as well as transportation to doctors' appointments when needed.
In terms of location, Alden Poplar Creek has convenient access to various amenities nearby. There are two cafes, five parks, ten pharmacies, one physician's office, sixteen restaurants, two transportation options, three places of worship, one theater nearby, and three hospitals within close proximity.
Overall, Alden Poplar Creek Rehab & Health Care Center offers a supportive and comfortable environment for seniors in Hoffman Estates, IL looking for assisted living services. With its array of amenities and care services, residents can enjoy a fulfilling and enriching lifestyle while receiving the assistance they need.
Alden Poplar Creek Rehab & Health Care Center is located at 1545 Barrington Road, Hoffman Estates, IL 60169 in Cook County, Illinois
Alden Poplar Creek Rehab & Health Care Center on seniors.fyi includes 6 photos including images showing interior, decor, dining, bedroom, garden, trees, fence, living room, and more.
Alden Poplar Creek
Hoffman Estates, IL
Helpful admissions staff and compassionate therapy team.
Brookdale Hoffman Estates
Hoffman Estates, IL
Caring staff, clean and safe environment, with engaging dining and activities.
Poplar Creek Village
Hoffman Estates, IL
Friendly, responsive staff with engaging activities in a clean, hotel-like environment.
Health Management Inc
Hoffman Estates, IL
Nearby healthcare, dining, parks, worship, and theater enhance convenience.
Charter Senior Living Of Poplar Creek
Hoffman Estates, IL
Spacious, well-maintained rooms with friendly staff and engaging activities.
Charter Senior Living Poplar Creek
Hoffman Estates, IL
Caring, attentive staff in a clean, smaller community with strong family communication.
Encore at South Barrington
South Barrington, IL
Compassionate staff delivering personalized memory-care in a clean, home-like setting.
Westbrook Senior Living
Streamwood, IL
Clean, welcoming atmosphere with attentive staff and a wide range of activities and care options.
Regency at The Woods of South Barrington
South, IL
Intimate assisted living with meal preparation, medication management, and convenient access to nearby cafes, parks, pharmacies, and restaurants.
In-Home Care Costs in 2025: A Detailed State-by-State Exploration
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Understanding Home Health Care: A Comprehensive Guide
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
Interior
Decor
Trees
Dining
Seating
Office
