Glenview Terrace Nursing Center

Pros

• The staff at Glenview Terrace is consistently described as caring, well-informed, and professional, going above and beyond to help residents and their families.
• Family members appreciate the strong communication between the caregiving team and families, feeling included in the caregiving process.
• Residents receive immediate and responsive care tailored to their personal needs, contributing to their overall comfort.
• The rehabilitation services provided are highly praised for helping residents regain mobility and improve their health conditions.
• Many families express gratitude for the low staff turnover, indicating a stable and happy work environment for employees.
• The facility maintains a clean environment with good food options, enhancing residents' quality of life during their stay.
• Families highlight the engaging activities directed by attentive staff members who strive to make a positive impact on residents’ lives.
• Overall satisfaction is evident in several reviews, with many families recommending Glenview Terrace as an excellent choice for care.

Cons

• A family member had to be present at all times because the patient needed assistance to the bathroom, and no one came for a long time, leading to preventable accidents.
• Wait times for RNs or CNAs when using the call light could reach up to 45 minutes.
• The administration of medications was often not timely, with nurses missing doses.
• Some RNs exhibited a lack of knowledge regarding proper procedures, creating safety concerns.
• Requests for equipment or supplies took an excessively long time to fulfill, sometimes over 24 hours.
• Communication with supervisors was ineffective; family members felt their concerns were ignored.
• Rooms were described as narrow and difficult to navigate, limiting mobility and comfort.
• Certain staff members had communication barriers due to language differences, resulting in inadequate interaction with patients.
• The quality of food served during special occasions was subpar and unappealing.
• There were insufficient evening activities available for residents, leaving them with little to do after therapy sessions.

Review

Glenview Terrace presents a complex picture through the eyes of its visitors and residents' families. Many reviewers express appreciation for the caring staff and attentive environment, particularly citing the facility’s commitment to compassionate care during challenging times, such as those brought on by the COVID-19 pandemic. One family recounted their mother’s positive experience after hospitalization, emphasizing how the staff went above and beyond to foster communication with them as a family unit. The timely immunization of both residents and staff against COVID-19 allowed for limited in-person visitations shortly thereafter, showcasing Glenview Terrace’s proactive approach to health and safety.

The rehabilitation services at Glenview Terrace receive notable praise from several families. Residents experiencing recovery from strokes or other medical setbacks often report substantial progress due to the quality of physical therapy and occupational therapy provided. Families have observed their loved ones returning to basic mobility — one daughter highlighted her mother's ability to walk again with assistance as a significant achievement during her stay there. Additionally, the activities director was described positively, contributing to an uplifting atmosphere by engaging residents in enjoyable interactions.

In stark contrast to these commendations, some experiences raised serious concerns about care quality and communication within the facility. One reviewer expressed frustration over lengthy wait times for assistance when using call lights; instances were cited where patients had to wait up to 45 minutes for help with basic needs like bathroom assistance or medication administration. This lapse in responsiveness led family members to feel compelled to remain present at all times, indicating a troubling reliance on familial oversight in ensuring patient care.

Moreover, issues related to communication between staff and patients surfaced repeatedly among reviews. In particular, language barriers emerged as significant obstacles that hindered effective interactions between caregivers—many of whom come from specific regions—and residents needing clear guidance or emotional support. Some families felt that this disconnect prevented adequate care for individuals who struggled with comprehension or who lacked advocacy abilities due to physical impairments.

The dining experience also drew mixed reviews from families at Glenview Terrace. While some applauded food quality overall, others criticized meal presentation and variety, especially during special occasions like holidays when expectations for whimsical dining experiences tend to be higher. Some families reported serving temperatures that were unappealing while claiming that they did not meet dietary standards expected in such environments—an area that requires heightened attention considering its direct impact on resident satisfaction.

Finally, while many found solace in knowing their loved ones received a high level of individual attention from most staff members—describing them as kind-hearted—the inconsistency noted regarding nursing availability left lasting concerns about general operations within the facility itself. Descriptions of friendly social workers contrasted sharply against reports of nurses being difficult to locate when immediate questions or concerns arose about ongoing care plans or daily routines.

In summary, Glenview Terrace encapsulates both commendable dedication towards resident well-being alongside glaring areas requiring improvement across various aspects of caregiving—from responsiveness and effective communication down through dietary provisions and engaging activities suited for all hours of the day. As different narratives emerge from various visitor perspectives concerning this nursing home facility—equally highlighting heartfelt gratitude along with profound disappointment—it becomes evident that although there are notable strengths present at Glenview Terrace; addressing systemic issues could significantly enhance overall resident experiences going forward.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.8 miles)
• Rise Dispensaries Niles (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (3.8 miles)

Hospitals

• Glenbrook Hospital (1 miles)

Restaurants

• Wildfire (1.1 miles)
• Glenview Dairy Bar (1.8 miles)
• Panda Express (2.2 miles)
• Portillo's Hot Dogs (2.9 miles)
• Raising Cane's Chicken Fingers (3.6 miles)
• Chipotle Mexican Grill (4.5 miles)
• Beacon Tap (4.7 miles)

Parks

• Clarkson Park (3.5 miles)
• Briarwood Park (5.1 miles)
• South Park (5.5 miles)
• West Ridge Center (5.7 miles)
• Lake Arlington (6.8 miles)
• Sunset Park (7.3 miles)
• Leahy Park (7.9 miles)

Physicians

• Northwestern Memorial Physicians Group (4.5 miles)
• NorthShore Medical Group (4.8 miles)
• Physicians Cosmetic Institute (6.3 miles)
• Resurrection Medical Center Professional Building (6.6 miles)
• North Shore Physicians Group (6.7 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (7.8 miles)

Cafes

• Starbucks (4.8 miles)
• Starbucks (5.6 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Starbucks (6.6 miles)
• Starbucks (7.5 miles)
• Starbucks (7.7 miles)

Places of Worship

• Congregation Solel (5.7 miles)
• North Shore Congregation Israel (6.2 miles)
• Baha'i House of Worship (7.9 miles)

Transportation

• Metra (5.9 miles)
• O'Hare Multi-Modal Facility (6.5 miles)
• Cta (6.9 miles)
• Metra (7.3 miles)
• CTA-Linden (7.6 miles)
• United Club (7.8 miles)
• Terminal 5 (7.9 miles)

Theaters

• AMC Village Crossing Theatre (6.3 miles)
• AMC Rosemont 18 (7.2 miles)