Gilman Nursing Pavilion

Pros

• The therapy team was great and helped patients achieve their goals.
• The resident's stay at Gilman Healthcare Center has been great.
• The care at Gilman Healthcare Center shows residents are loved and treated as family.
• Activities and special celebrations are regularly offered for residents.
• Visitors would trust Gilman Healthcare Center with their loved ones and commend the staff's hard work.
• The meals are nutritious, well-balanced, flavorful, and thoughtfully prepared.
• The dietary team deserves special mention for outstanding work.
• There is a palpable sense of community and genuine care among the entire staff.
• Gilman Healthcare Center stands out as a beacon of excellence in elder care due to its dedicated staff.
• The facility is clean, neat, and the staff are friendly; highly recommended.

Cons

• The staff neglect and abuse residents.
• They neglect care and withhold legitimate medical attention when needed.
• The facility is dirty and falling apart and should be shut down.
• Administration is rude, including the administrator and director of nursing.
• Staff yell at residents and threaten to leave nonverbal patients alone.
• They falsified a medication administration record.
• Transportation staff are rude and treat caregiving as an inconvenience.
• Residents are left without food, medications, warmth, or even basic needs like undergarments.
• Personal belongings go missing after admission.
• The facility secludes fall-risk patients and closes doors, compromising safety.

Review

Gilman Healthcare Center draws a striking split in the experiences of people who have interfaced with it. On one side, there are accounts that celebrate a caring, engaged environment where physical therapy helps patients regain independence, where residents feel loved, and where meals, activities, and a sense of community are genuinely valued. On the other side, there are stories of neglect, hostility, disorganization, and unsafe conditions that leave families alarmed and fearful for their loved ones. Taken together, the reviews paint a picture of a facility that can feel like two different places depending on who is there and when.

Several reviewers speak to a positive, hopeful experience. One person came to Gilman for physical therapy and found the therapy team to be excellent, helping them achieve a personal goal, which made them ready to return home. This same voice also notes that the staff treat residents as family, routinely organize activities that appeal to many residents, and celebrate special days with treats. A family member visiting his mother weekly describes a caregiving atmosphere where her surroundings have consistently been good, her room and bathroom are well-kept, and her overall disposition remains positive. Food is highlighted as good, and the decision to stay at Gilman is framed as a choice the resident herself made, underscoring a sense of trust in the care provided. In another positive recollection, a reviewer praises Gilman as a clean, neat facility with friendly staff and a strong sense of community, where the dietary team is singled out for its thoughtful, nutritious, and tasty meals. The overall impression is that staff - from administration to health professionals - are coordinated and genuinely invested in residents' well-being, with some reviewers even calling Gilman a beacon of excellence in elder care.

Yet these positive notes stand in sharp relief against several deeply troubling accounts. A reviewer labeling Gilman the "WORST HEALTHCARE FACILITY" describes a pattern of neglect and poor communication: difficulty reaching nurses, overreliance on schedulers, and a sense that residents are not receiving timely or adequate medical attention. Allegations include filthy conditions, unresponsive transportation staff, and a fear that the facility's attempts to manage its image - such as posting reviews or removing negative feedback - mask real problems. This account asserts that legitimate medical needs are overlooked, and that basic dignity and thorough care are routinely compromised.

Another, more detailed critique concerns a loved one who passed away after what is alleged to be six months of substandard care. The reviewer claims that wounds worsened, that the patient fell repeatedly, did not eat, and did not receive medications appropriately. They describe rude behavior from administration, falsified medication records, and a dismissive attitude toward family concerns. The author contends that the facility itself was dirty and deteriorating, and they recount an incident of staff yelling at a nonverbal patient in front of family members. The overall tone is one of betrayal and profound disappointment, with a call for accountability and even shutdown.

Amid these stark contrasts, there are additional statements that complicate the narrative. One reviewer who originally delivered a scathing account later added an observation that, during a separate visit, the care they witnessed was excellent - the dietary team was praised for nutritious and flavorful meals, and the community spirit among staff and residents was evident. Such revisions illustrate the volatility of experiences at Gilman and suggest that care quality may vary not only by individual staff members but perhaps by unit, shift, or specific circumstances surrounding a resident's care.

A separate set of reviews reinforces the negative perspective with strong, personal language: assertions that staff are rude, that belongings go missing, that medication administration is mishandled or neglected, and that the care environment fails to meet basic needs such as warmth, food, and even undergarments for incontinent residents. Several reviewers emphasize that even in situations involving falls or medical risk, doors may be closed or care may be withheld, and that family members feel all too often compelled to advocate aggressively for attention to their loved ones. Some leave with a stark warning not to risk bringing a loved one to Gilman, citing a pattern of neglect and abuse and poor responses to family concerns.

Taken together, these perspectives reveal a facility that can deliver excellent, compassionate care and meaningful activity for some residents, while for others it fails in fundamental ways - ranging from communication gaps and perceived neglect to administrative coldness and environmental decay. The strongest recurring themes in the negative narratives include difficulty contacting nursing staff, concerns about med administration and fall prevention, accusations of rude or dismissive leadership, reports of dirty conditions, and anxiety about whether residents' basic needs are consistently met. The more hopeful notes consistently cite engaged therapy teams, family-like treatment, patient-centered activities, and high-quality meals, suggesting that when care is well-coordinated and staffing is attentive, Gilman can offer a genuinely positive experience.

For anyone evaluating Gilman Healthcare Center, these reviews underscore the importance of firsthand observation and asking pointed questions before deciding to place a loved one there. Prospective families might inquire about nurse responsiveness, medication management procedures, fall risk policies (including door policies for those at risk), cleaning and housekeeping standards, and how staff communicate with families. It can also be helpful to request conversations with both the administrator and the nursing leadership about concerns raised by residents and families, and to seek out current residents' experiences. The breadth of experiences represented here serves as a reminder that elder care quality can be highly variable, making diligent, on-site assessment essential.

Transportation

• Amtrak - Gilman (0.2 miles)
• U-Haul Neighborhood Dealer (2.7 miles)
• U-Haul (12.1 miles)
• Prairieland Products (14.3 miles)
• Woodland Junction (14.4 miles)

Restaurants

• McDonald's (0.3 miles)
• Subway (0.7 miles)
• Home Plate Restaurant and Lounge (2.4 miles)
• Casadores Tacos (2.6 miles)
• Ne's Place (10.1 miles)
• Dutchmaster Bar (10.7 miles)
• 103 East (10.8 miles)

Cafes

• The Gathering/Front Porch Cafe (0.4 miles)
• The Loft (9.4 miles)

Pharmacies

• Doc's Drugs (0.7 miles)
• CVS Pharmacy (14.1 miles)
• Sav-Mor Pharmacy (20.6 miles)
• Doug's Compounding Pharmacy (20.6 miles)
• Hudson Drug Store-Curbside Pick Up Available (20.6 miles)
• Doc's Drugs (21.9 miles)

Parks

• Mann Park (1.3 miles)
• Forest Park (13.5 miles)
• Peters Park (14.3 miles)
• Strawn Community Park (22 miles)

Physicians

• Ramon Villafria MD (1.3 miles)
• Onarga Clinic (2.4 miles)
• Watseka Family Practice (13.9 miles)
• Gailey Eye Clinic (14.4 miles)
• Rajendra Pennepalli (18 miles)
• Paxton Clinic (20.5 miles)
• Heyman & Heyman Optometrists (20.7 miles)

Places of Worship

• Immaculate Conception Church (1.3 miles)
• Onarga United Methodist Church (2.4 miles)
• Trinity Lutheran Church (2.5 miles)
• St Johns Lutheran Church Office (5.1 miles)
• Thawville Congregational Church (8 miles)
• Saint Peter Lutheran Church (8.1 miles)
• Assumption of The Bvm Parish (9.4 miles)

Hospitals

• Hoopeston Community Hospital (13.9 miles)
• Iroquois Memorial Hospital (13.9 miles)
• A Second Look (14.5 miles)
• Mental Health Service For Ford County (21.5 miles)