Avantara Of Elgin

Pros

• Joe appreciated the quick and efficient rehabilitation provided by the gym staff at West Court, which helped him recover from post-operative weakness.
• The nursing and support staff were attentive and responsive to both Joe and his wife's medical needs and concerns.
• Housekeeping staff at Sherman West Court received high praise for their cleanliness and service.
• The dining experience was described as first-class, with friendly servers eager to assist and memorable food offerings.
• The activities staff contributed positively to social engagement, providing opportunities for fellowship among residents.
• One reviewer noted that the facility is nice, clean, and friendly enough during their family member's rehab stay, suggesting an overall satisfactory experience in care.
• The facility offers a designated outdoor courtyard area that is pleasant and well-maintained for relaxation.
• General care at the facility is described as kind and compassionate by some residents' families.
• The short-term rehab program is widely regarded positively within the community, highlighting its effectiveness for those seeking rehabilitation services.

Cons

• The quality of care at Sherman West Court is reported to be poor, with patients left unresponsive for extended periods before receiving medical assistance.
• A patient was not provided proper wound care, resulting in a severe infection and the potential need for amputation.
• Residents were neglected, experiencing long waits before being checked on, leading to preventable health issues like bed sores.
• Staffing levels appeared inadequate at times, causing difficulty in meeting all residents' needs.
• Some interior rooms lack sufficient windows, making them dark and less appealing compared to exterior rooms.
• The facility does not offer a secure program for dementia patients, raising concerns about the safety and well-being of residents with such needs.

Review

Sherman West Court has garnered a diverse array of reviews reflecting a spectrum of experiences regarding its services and care quality. Some individuals praise the facility for its rehabilitation program, highlighting the effective physical therapy provided by the gym staff. One reviewer, Joe, shared his personal journey through post-operative recovery, commending the staff's attentiveness and encouragement throughout his time at West Court. He particularly appreciated the nurses and helpers who were readily available to address medical concerns, assuring both him and his wife that their needs were met promptly. Moreover, he celebrated the house cleaning staff for their exceptional service and praised the dining experience as "first class," with servers eager to assist and food that left a lasting positive impression.

In contrast to these positive sentiments, several other reviews starkly criticize the quality of care at Sherman West Court. A family reported a distressing incident in which their loved one was left unresponsive for almost nine hours before an ambulance was called. Despite multiple requests to prioritize calling for help, they felt pressured not to escalate the situation further. This alarming account raises serious questions about patient monitoring protocols and communication within the facility, prompting concerns about overall safety.

Another reviewer recounted a troubling experience involving inadequate dressing changes for their father's broken foot during his two-month rehabilitation stay at Sherman West Court. The lack of proper care resulted in a severe infection that could potentially lead to amputation – a dire outcome that underscores potential negligence regarding patient hygiene and basic medical care standards. The review painted a picture of missed opportunities for preventive measures and timely interventions, suggesting significant lapses in attention from nursing staff.

Further testimonials echoed similar themes of dissatisfaction with staffing levels and resident treatment. One individual criticized the facility for allowing residents to remain unattended in bed for extended periods, leading to distressing outcomes such as bed sores. This observation points towards systemic issues within staffing adequacy that may compromise residents’ comfort and health during their stay. Such firsthand accounts indicate an environment where residents may not receive necessary checks or assistance regularly enough to ensure their well-being.

Despite some residents like another reviewer acknowledging that Sherman West Court is clean and friendly while providing adequate rehabilitation services temporarily, many highlight limitations tied to financial constraints imposed on long-term stays. This brings forth concerns regarding access; as noted by this reviewer, Medicare coverage is limited at this facility due to its private-pay nature – leaving families facing complex decisions about ongoing care options once therapy concludes.

Ultimately, while there are commendable aspects of Sherman West Court’s short-term rehabilitation programs highlighted by satisfied patients like Joe, numerous others have voiced grave concerns regarding safety protocols, staffing levels, communication inadequacies about medical emergencies, and generalized care quality deficiencies that tarnish its reputation in long-term settings. The facility appears caught between moments of excellence in certain areas while grappling with significant challenges that affect its ability to deliver consistent high-quality care across all aspects of service provision.

Hospitals

• AMITA Health Saint Joseph Hospital Elgin (0.1 miles)
• Sherman Immediate Care (1.3 miles)
• Advocate Sherman Hospital (2.5 miles)
• Sherman Hospital Immediate Care (9.2 miles)
• St Alexius Medical Center (9.4 miles)
• Alexian Brothers Women and Children's Hospital (9.6 miles)
• Ascension Alexian Brothers - Behavioral Health Hospital (9.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• Walgreens (3.5 miles)
• Walgreens (4.9 miles)

Restaurants

• McDonald's (0.6 miles)
• Old Republic Kitchen + Bar (0.7 miles)
• McDonald's (0.8 miles)
• Portillo's Hot Dogs (2 miles)
• Chick-Fil-A (2.1 miles)
• Chipotle Mexican Grill (4.2 miles)
• Pub 72 (5.4 miles)

Parks

• The Park (1.5 miles)
• Lions Park East Dundee (5.6 miles)
• Winding Trails Basin (5.7 miles)
• Cambridge Lakes Park Parkside (7 miles)
• Bartlett Park (7.7 miles)
• Pottawatomie Park (7.9 miles)
• Spella Park (8.9 miles)

Places of Worship

• Harvest Bible Chapel (1.8 miles)
• St John Neumann Catholic Church (8.1 miles)

Physicians

• Ghani M T MD (2.4 miles)
• Dr.Ehsan Family Practice (2.6 miles)
• Next Generation Pediatrics (2.8 miles)
• Derick Dermatology (2.9 miles)
• Barrington Orthopedics (7.6 miles)
• Fox Valley Ophthalmology (7.9 miles)
• Valley Ambulatory Surgery Center (7.9 miles)

Cafes

• Starbucks (4 miles)
• Starbucks (6.4 miles)
• Starbucks (8.9 miles)
• Starbucks (9.1 miles)
• Starbucks (9.3 miles)
• Panera Bread (9.4 miles)
• Daily Projects (9.7 miles)

Theaters

• AMC South Barrington 24 (9.4 miles)

Transportation

• Metra (9.6 miles)