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3.9 from 116 reviews
5 stars
78
4 stars
5
3 stars
4
2 stars
2
1 stars
27
Overall Review of Avantara Of Elgin
common37 reviews mention this
Staff care is a mixed theme
Residents and families describe both attentive help and frustrating communication from staff.
In more positive reviews, families mention friendly, caring staff who answer questions, treat residents respectfully, and help with day-to-day needs. Several also describe therapists and aides who get residents involved and responsive to requests. Other reviewers, however, raise concerns about call lights and follow-through, saying they waited long periods for help or updates. A few also describe instances where staff did not notice problems in time, or did not return phone calls.
common18 reviews mention this
Therapy and rehab get praise
Physical, speech, and overall rehab therapy are repeatedly mentioned in resident recovery stories.
Many reviews focus on rehabilitation outcomes, with multiple mentions of physical therapy (and in some cases speech therapy) supporting progress after injuries or surgeries. Families describe staff members working with residents to get them moving again and keeping them engaged during the stay. A smaller number of critical reviews say therapy involvement was limited, stopped, or did not match what they expected. Overall, therapy is a clear point residents and families compare when theyâre deciding whether the stay helped.
common14 reviews mention this
Food quality earns both kudos and critiques
Food is commonly discussed, with praise for meals and complaints about limited variety.
Some reviewers say the food is good and that thereâs plenty to eat, including references to dessert. Others describe meals as less satisfying, including comments that residents cannot customize meals and that the menu doesnât match dietary needs for some residents. Because the dining experience comes up in both directions, families appear to use food as a day-to-day comfort check when evaluating the overall stay. The community also offers restaurant-style dining, which aligns with the expectation some residents had for a more traditional dining setting.
caveat12 reviews mention this
Cleanliness and room condition vary
While some reviews call the facility clean, others describe dirty rooms, odors, and ongoing maintenance issues.
A subset of reviews describe a clean building, clean rooms, and housekeeping staff helping keep the environment in good shape. Other reviewers describe dated or rundown rooms, dirty hallways, stained or soiled items, and unpleasant odors. Several negative accounts also connect cleanliness problems to missed hygiene routines. Taken together, the cleanliness experience in reviews is inconsistent, so families seem to rely on what they personally observe and how quickly issues get addressed.
caveat16 reviews mention this
Call-light response and updates draw complaints
Multiple reviews describe delays getting help, along with limited responsiveness for family updates.
Negative reviews repeatedly mention long waits for call-light assistance and difficulty reaching staff by phone or getting follow-up updates. Some families say messages were not returned, or that they had to escalate concerns to get attention. A few also describe situations where urgent issues were not noticed promptly, leading to extra stress for families. While some reviewers say staff respond well, the recurring complaint about response times and transparency is one of the biggest themes pulling ratings down.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
112 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago O'Hare International (22 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
AMITA Health Saint Joseph Hospital Elgin (0.1 miles)
Sherman Immediate Care (1.3 miles)
Advocate Sherman Hospital (2.5 miles)
Sherman Hospital Immediate Care (9.2 miles)
St Alexius Medical Center (9.4 miles)
Alexian Brothers Women and Children's Hospital (9.6 miles)
Ascension Alexian Brothers - Behavioral Health Hospital (9.7 miles)
Avantara Of Elgin on seniors.fyi includes 13 photos including images showing interior, office, decor, building, dining, entrance, healthcare, television, and more.
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