Heritage Manor

Pros

• Heritage is described as a small town skilled nursing home with caring staff who treat residents like family.
• The nurses and staff are top-notch, genuinely caring for the residents rather than treating them as chores.
• They speak tenderly to residents and warmly welcome visitors.
• Families are pleased with how well their loved ones are cared for at Heritage.
• The facility has great workers who all care and do a great job.
• The staff are very concerned about the care and welfare of all residents every day, creating a family-feel environment.
• It is a small home with a family feel, and families feel blessed there was a room available when needed.
• The food is very good, and the staff are friendly and hardworking.

Cons

• Some of the nurses are snarky.
• One reviewer is not fond of some of the workers.

Review

Nestled in a small-town setting, this skilled nursing home exudes a warm, family-like atmosphere where the care team treats residents as if they were members of their own family. The nurses and staff are consistently described as top-notch, with a genuine commitment to the people in their care. Residents aren't merely tasks to be completed; they are spoken to with tenderness, and visitors are welcomed with the same warmth that defines daily life inside. This sense of personal attention and kindness seems woven into the daily routine, creating an environment where both residents and their loved ones feel truly valued.

For many families, this is more than a place to stay; it's a place where their loved ones receive thoughtful, attentive care. One reviewer shared that their mom is there, and they couldn't be happier with how well she is cared for. The staff are described as great workers who genuinely care and do a wonderful job, generating appreciation from family members who feel supported and reassured by the level of attention their loved ones receive. In these accounts, the staff's dedication is not just professional - it's heartfelt, with a sense of gratitude that resonates throughout the community.

Even in a largely positive panorama, there are candid notes about room for improvement. One commenter mentioned snarky nurses, suggesting that removing some of that snark could help attract more certified nursing assistant help. It's presented honestly as a caveat: the facility remains a nice place overall, even if not every staff interaction is perfect. This balanced perspective adds a layer of realism, acknowledging that, like any care setting, there are interpersonal dynamics to navigate even within a caring, well-regarded environment.

Long-tenured residents offer a powerful testament to the facility's stability and trustworthiness. Both a mother and a mother-in-law have been residents for more than three years, a timeframe that underscores the enduring relationships that develop here. The caregivers are described as highly attentive to the care and welfare of all residents every day, and the environment is characterized as a small home with a true family feel. Families express relief and gratitude, noting that there was a room available when they needed it most, reinforcing a sense of reliability and availability at crucial moments.

Another voice adds to the chorus of praise: a speaker simply states, "I love it here, great workers." The sentiment is straightforward but powerful, reflecting a belief in the quality and consistency of the team that residents rely on for daily needs, medical management, and companionship. The emphasis on great workers reinforces the sense that this is a place where dedication and teamwork shine through in everyday interactions.

The positive thread continues with enthusiastic praise from a family member who highlights the mother-in-law's experience. She loves the facility, and the staff is described as very friendly and hardworking. Her remarks about the food being very good offer a tangible glimpse into daily life beyond medical care - meals that contribute to overall well-being and comfort. The note ends with heartfelt thanks for helping with a speedy recovery, illustrating how effective the care environment can feel when the staff's efforts translate into tangible, reassuring progress for a loved one.

Taken together, these reflections sketch a portrait of a small-town nursing home that stands out for its family-like approach, sustained by compassionate, attentive staff and a care-first mindset. The setting - an intimate, homey environment - appears to foster strong, trusting relationships between residents, their families, and the caregivers. While there are occasional concerns about interpersonal dynamics among a portion of the staff, the overwhelming message remains one of genuine appreciation and confidence in the care provided. For families seeking a place where residents are treated with respect, warmth, and a sense of belonging, this Heritage facility seems to offer a compelling and reassuring option.

Physicians

• Crossroads Medical Associates (0 miles)
• David Park MD (11.8 miles)
• Crossroads Medical Associates (13.4 miles)
• Joel Nilles MD - Advocate Medical Group (13.8 miles)
• Total Lactation Care (15 miles)
• Rieger Eyecare (15.1 miles)
• Sneeze Wheeze & Itch Assoc (15.2 miles)

Parks

• Elephant park (0.5 miles)
• Jefferson Park(library park) (0.7 miles)
• Roanoke Park Building (11.3 miles)
• Artesian Park (12.5 miles)
• Eureka Lake (14.2 miles)
• Savannah Green Park (14.7 miles)
• Maxwell Park (15.1 miles)

Restaurants

• Ruth's Garden Tea Room (0.5 miles)
• Woody's Family Restaurant (0.9 miles)
• El Paso Mexican Restaurant (1 miles)
• McDonald's (1 miles)
• Green Garden Restaurant (6.5 miles)
• Crank's Bar & Grill (11.3 miles)
• Petri's Pour House (11.6 miles)

Pharmacies

• Doc's Drugs El Paso (0.6 miles)
• Green Tree Pharmacy (11.7 miles)
• Flanagan Pharmacy (12.5 miles)
• Schnucks (13.9 miles)
• Walgreens (14.1 miles)
• CVS Pharmacy (14.2 miles)
• Chenoa Pharmacy (15 miles)

Places of Worship

• St Mary Parish (0.7 miles)
• Salem Church (10.2 miles)
• St Petri Church Office (11.6 miles)
• St Paul's United Church of Christ (11.7 miles)
• United Methodist Church Minonk Cooperative Parish (11.7 miles)
• Roanoke Mennonite Church (12.1 miles)
• Miller Gary (12.1 miles)

Transportation

• Innovated Industrial Service (1 miles)
• U-Haul Neighborhood Dealer (12.3 miles)
• Amtrak (15.6 miles)

Cafes

• Christo's of Lexington (13.4 miles)
• Starbucks (14 miles)
• Crossroads Cafe (14.9 miles)
• Fort Jesse Cafe (15.2 miles)
• Panera Bread (15.6 miles)
• Starbucks (16 miles)

Theaters

• AMC Starplex Normal 14 (13.7 miles)

Hospitals

• Advocate Eureka Hospital (13.8 miles)