1635 East 154Th Street, Dolton, IL 60419
For more information about senior living options: (866) 208-4318
Overall Review of Countryside Nursing & Rehab Center
Pros
The facility is described as great, with kind and patient staff.- The administrator, HR representative, and housekeeping staff are described as very nice.
- The staff are praised for being very nice on the phone.
- The staff are described as excellent.
- The brother reports happiness at the facility and describes the staff as great.
- The facility is recommended by reviewers.
Cons
It was described as the worst place ever.- Staff were rude and disrespectful to the resident, with multiple complaints to the director.
- Residents walk around with urine on them and the environment smells of urine.
- The facility allowed a violent incident between residents and refused to review the video to determine fault.
- A bedridden patient was placed in a room with a violent resident, raising concerns about safety.
- The food is terrible and portions are insufficient, with breakfast consisting of cold coffee, a cold egg, and stale toast.
- The night staff scream at residents all night, making it impossible to sleep.
- Rooms are not clean and are overcrowded; staff are unprofessional.
- There is a lack of activities and no outside time for residents; interactions with staff are minimal.
Review
Countryside Nursing & Rehab Center in Dolton is best suited for families that must balance affordability with a willingness to be actively involved in daily care and oversight. The setting frequently feels more like a hospital-rehab environment than a traditional, serene long-term care home, and staffing rhythms can be uneven. This facility works best when a trusted family member or dedicated surrogate can monitor med passes, cleanliness, and resident interactions, and when the goal is short-term rehab or stabilization rather than a peaceful, long-term residence. For households unable or unwilling to supervise care closely, the drawbacks here quickly become non-negotiable risks.
There are pockets of genuine care that emerge in the front-line staff. Several residents report positive personal connections with team members who are patient, respectful, and responsive to questions, and the orientation process for new hires can reflect a welcoming, professional culture before turnover wears it down. A few staff members are described as truly helpful and supportive, and some departments, when functioning well, show a level of attentiveness that makes a meaningful difference in daily comfort. Taken together, these moments prove this center can deliver decent care under the right conditions, reinforcing that the core issue is consistency and reliability rather than a lack of basic intent.
Yet the weight of the negatives is hard to overlook. Repeated concerns center on cleanliness and sanitation: rooms and hallways can smell of urine, and lapses such as wet beds or floors persisting for hours have been documented. Staffing appears chronically stretched, which translates into delayed medication administration and slow responses to calls for help. The atmosphere can feel chaotic, overcrowded rooms, noise, and frequent activity with residents who wander or require close supervision make it difficult to maintain order and safety. Reports of rude or dismissive treatment, especially from management layers, compound these concerns, creating a perception that resident well-being depends on individual staff members rather than an institutional commitment.
Those dynamics illuminate how the positive attributes and the negatives offset one another. When attentive staff steps in, the care can be compassionate and responsive, and the facility’s willingness to welcome new employees indicates potential for improvement. However, the inconsistent quality, frequent cleanliness issues, and safety risks undermine reliability. For a family deciding under time pressure, the decision often hinges on whether the budget savings justify the likelihood of frequent, personal-driven interventions to prevent neglect or harm. In practice, strong care from a few can never fully compensate for systemic gaps in staffing, supervision, and environment.
Alternatives should be considered for anyone who cannot tolerate ongoing questions about safety, cleanliness, and staff accountability. If a resident requires predictable routines, rigorous infection control, consistently respectful treatment, and timely clinical care, this center tends to fall short. For memory care or behaviorally challenging populations, a facility with proven, stable staffing, clear escalation protocols, and better environmental controls is typically a safer bet. Families should seek venues with demonstrated compliance histories, transparent staffing metrics, and a track record of clean, orderly spaces and proactive medication management.
The practical path forward is disciplined and proactive. Begin with a comprehensive on-site tour that includes a review of recent state survey results, a firsthand walk through living spaces, and observation of meal service and activity offerings. Demand conversations with the director of nursing and a floor supervisor across shifts to gauge consistency. Request copies of recent inspection reports, incident logs, and staffing schedules to understand actual nurse-to-resident ratios. If possible, arrange a short-term placement or trial period to observe daily care firsthand while aligning expectations with family members who can provide continuous feedback. In the end, the choice should hinge on whether affordability can be paired with dependable safety and dignity, and Countryside’s ability to deliver that balance remains highly variable.
197 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chicago Midway (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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