Whitehall North

Pros

• The facility at Whitehall of Deerfield is generally clean, well-run, and efficient with caring staff.
• The physical therapy provided was excellent, with sessions twice a day that significantly contributed to the recovery process.
• Patients enjoyed a variety of food options that were surprisingly good, along with access to amenities like an ice cream parlor and a beautiful patio.
• The day staff received positive feedback for their attentiveness and quality of care.
• Whitehall offers convenient services such as free valet parking during weekdays, enhancing the overall experience for visitors.

Cons

• One of the night staff is described as terrible and absolutely miserable, raising concerns about employee retention standards.
• The building is characterized as old, dark, and smelly, with small beds that do not meet hospital standards.
• Dried blood was found on the carpet from a previous resident, indicating poor cleanliness and maintenance practices.
• Several issues were reported regarding inadequate care for medical drains, leading to significant health risks.
• Staff members displayed a lack of knowledge and competency in handling specialized medical procedures required by patients.
• There were critical medication errors, including missed doses of antibiotics that could jeopardize patient treatment.
• The facility's approach to food service was criticized for being inflexible and not accommodating dietary restrictions properly.
• Security practices raised alarm when staff conducted unexplained bed checks and accessed personal refrigerators without permission.
• The overall care received was viewed as lacking compassion and respect for patient comfort and dignity.
• The experience prompted a demand for early discharge due to poor treatment and conditions at Whitehall, highlighting dissatisfaction with rehabilitation services provided.

Review

The experience of patients at Whitehall of Deerfield presents a complex picture, with reviews revealing both commendable aspects and significant concerns about care quality. Many appreciated the facility's cleanliness, well-organized operations, and attentive staff. One patient praised the physical therapy regimen, noting that sessions were conducted twice daily during weekdays and commended a specific therapist named Val for her excellent service. The food offered was also highlighted positively, with a variety of choices available, making the dining experience pleasant. Additionally, the facility provided free valet service Monday through Friday, which added an extra layer of convenience for visitors.

Despite these positive experiences, several reviews expressed significant dissatisfaction with certain staff members and operational practices at Whitehall. While day staff generally received good reviews, one patient reported encountering a particularly unpleasant night nurse whose demeanor was described as "miserable." This inconsistency in staff performance raised questions about employee retention and oversight within the facility. Moreover, some patients felt neglected by various workers who seemed ill-equipped or unwilling to meet their specific medical needs. This became especially critical in instances where specialized care was required due to serious health conditions.

One review depicted alarming issues regarding cleanliness and maintenance within the building itself. The reviewer described an old structure that was dark and smelly, with small beds deemed uncomfortable for hospital recovery standards—highlighting safety concerns associated with iron bed rails. Furthermore, issues such as a broken window left ajar during winter months compounded feelings of insecurity among residents. Complaints about unsanitary conditions included finding dried blood on carpets from prior occupants—a troubling detail given the expectations for hygiene in healthcare environments.

Concerns escalated when discussing inadequate medical care experienced by some residents, particularly those recovering from serious illness or surgery. For example, one patient's report focused on severe lapses in attention to critical medical needs related to drains essential for monitoring post-operative recovery from sepsis-related complications; this included instances where nurses failed to provide necessary maintenance despite explicit directives from hospital physicians. The consequences of such negligence had lasting repercussions on this patient's health journey—delaying crucial procedures based on erroneous data collected by staff who appeared poorly trained.

Moreover, there were troubling accounts of lost medications amidst allegations that personal effects were searched without consent or proper communication from staff. One review detailed how an asthma inhaler was replaced with an empty substitute without disclosure—a breach not only of trust but also indicative of inadequacies in patient care protocols that should prioritize individual wellbeing above all else. Such missteps contributed to feelings of uncertainty regarding medication administration; for instance, missing doses of vital antibiotics further exacerbated already critical health conditions.

The overarching theme reflected in these reviews emphasizes the need for robust advocacy when selecting rehabilitation facilities like Whitehall, particularly for vulnerable populations such as seniors or those battling chronic illnesses. Patients and their families are advised to stay vigilant about care standards and maintain open lines of communication with healthcare providers regarding recommendations tailored specifically to individual needs rather than relying solely on institutional labels suggesting expertise or specialization in rehabilitation services.

In conclusion, while Whitehall exhibits many elements typical of higher-quality rehabilitation facilities—from caring day staff members to enjoyable amenities—the practice inconsistencies and glaring oversights raise serious concerns regarding accountability and responsiveness among caregivers during critical recovery periods. Future patients must advocate proactively for their own wellness—ensuring they receive appropriate treatments while navigating challenges within complex healthcare systems where not every facility can guarantee skilled intervention catered to diverse medical requirements.

Restaurants

• Carson's Ribs, Steaks and Chops (0.1 miles)
• McDonald's (0.3 miles)
• Portillo's Hot Dogs (0.4 miles)
• Chick-Fil-A (0.5 miles)
• P.F. Chang's China Bistro (1 miles)
• J. Alexander’S Restaurant (1.9 miles)
• Charlie Beinlich's (2.3 miles)

Physicians

• NorthShore Medical Group (0.5 miles)
• Northwestern Memorial Physicians Group (0.8 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (4.8 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (6 miles)
• NorthShore University HealthSystem - GI & General Surgery (7.2 miles)
• Premier Eye Care & Surgery (7.3 miles)
• North Suburban Medical Associates (8.3 miles)

Parks

• Briarwood Park (0.6 miles)
• West Ridge Center (1.3 miles)
• South Park (1.3 miles)
• Sunset Park (2.5 miles)
• Fort Sheridan Forest Preserve (4.7 miles)
• Clarkson Park (5.1 miles)
• Lake Arlington (7 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.2 miles)
• Starbucks (2.4 miles)
• Starbucks (6.4 miles)
• Panera Bread (7.5 miles)
• Starbucks (7.6 miles)
• Starbucks (8.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (3 miles)
• Walgreens (3.5 miles)

Transportation

• Metra (0.9 miles)
• Metra (2.8 miles)
• Metra (4.9 miles)
• Metra (6.6 miles)

Places of Worship

• Congregation Solel (2 miles)
• North Shore Congregation Israel (4.2 miles)

Hospitals

• Glenbrook Hospital (4.5 miles)
• Lake Forest Hospital (6.7 miles)
• Northwestern Lake Forest Hospital (7 miles)

Theaters

• Regal Lincolnshire & Imax (5 miles)
• AMC Hawthorn 12 (8.2 miles)