Synergy Homecare of the North Shore

Pros

• Liberty At Home Care cared for his 96-year-old father through Hospice, keeping him comfortable at home with light cooking, cleaning, laundry and love.
• The care provided was a wonderful and peaceful experience for him.
• They provided 24-hour live-in caregivers and went above and beyond to set it up.
• Their staff was trustworthy and reliable.
• Their services allowed his dad to remain in his home instead of a nursing home.
• They offered great staff and excellent support with flexible work hours.
• The team was genuinely committed to helping not only the patient but the entire family, making life more comfortable.
• The mom's home health staff, Betty, was described as a wonderful person, with consistent caregiving nearly 100% of the time.
• The staff was readily available to discuss questions or concerns.
• The caregivers were compassionate and attentive, aiding a speedy recovery.
• The owners and staff went above and beyond, becoming like family and treating loved ones with grace and respect.
• The owners responded immediately to questions or concerns and took good care of everything.
• Liberty At Home Care receives high recommendations and positive referrals.

Cons

• Do NOT use this agency.
• They sent two caregivers to the house; one withheld medication from a dying husband for over 12 hours because she was worried it was constipating him.
• The second caregiver gave the husband his medication but did not clean him, change his clothes, or his bedding for five days.
• The hospice nurse was livid that the husband was allowed to be in such pain, because the caregiver did not realize the husband was not constipated, but that his digestive system was not functioning as he had not eaten for many days.
• The caregiver claimed she was afraid to move him because she thought he might die and she didn't want to be blamed for his death.
• The caregiver did not notify the hospice or the coroner of the husband's death.
• If you care about your loved ones, stay as far away from this agency.

Review

Liberty At Home Care emerges in these accounts as a company capable of bringing compassionate, home-based support to elderly loved ones during some of their most vulnerable moments. Across several families, the overarching impression is that skilled caregivers can make the living environment feel like a comfortable extension of home, where routines, warmth, and attentiveness blend with practical help. In these voices, hospice care at home is not only about medical support but about maintaining dignity, familiarity, and peace for those in their final chapters. Light meals, gentle housekeeping, laundry, and constant, considerate presence are repeatedly cited as hallmarks of the service.

One vivid testimonial centers on a 96-year-old father who received hospice care at home. The care provided allowed him to stay in his own familiar space, surrounded by quiet routines and loving attention. The family emphasizes the comfort and serenity that Liberty's approach offered during the final stretch of life - an experience described as wonderfully peaceful for their loved one. The gratitude is tangible, summed up in a simple, heartfelt "Thank you," which underscored the impact of Liberty's care on that family's experience of end-of-life support.

Another family highlights the practical challenge of arranging 24-hour live-in care on short notice, particularly during the holidays. This account commends Layla, who helped tailor and adapt the caregiving plan as their father's needs evolved. The arrangement lasted nine months, a period during which Liberty's staff were described as trustworthy and reliable. The family notes that the care enabled their father to remain at home rather than moving to a nursing facility, an outcome they clearly valued. The positive characterization extends to the flexibility and responsiveness of the company, with clear appreciation for how Liberty stepped up when the situation demanded it.

A third perspective comes from a family with an 87-year-old mother who had fallen and sustained pelvic fractures. From the outset, Colleen and Layla were praised for their positive interactions, and the caregiver team was described as genuinely committed to easing not just the patient's discomfort but the entire family's experience. The consistency of caregiving was highlighted, with the same caregiver, Betty, nearly always on hand, which contributed to a sense of stability for the mother. The staff's accessibility for questions and concerns further reinforced a feeling of reliable partnership between the family and Liberty.

A separate expression of gratitude focuses on post-surgical recovery, with families noting that Liberty's caregivers and staff were exceptionally compassionate and attentive. This level of care was linked to a quicker, smoother recovery, and the family clearly expresses a strong recommendation for Liberty At Home Care, while also indicating they would turn to the agency again if future needs arose. The underlying thread in these testimonials is not only skill but presence - caregivers who connect with families and support healing through their daily actions.

Several reviews converge on the idea that Liberty's owners, social workers, and caregivers go "above and beyond." One family recounts that the caregivers became like family themselves, treating their loved ones with grace and respect. The responsiveness of the owners to questions and concerns is repeatedly praised, with statements that reflect deep satisfaction and willingness to recommend Liberty to others. In these voices, the agency is portrayed as a strong ally for families navigating complex caregiving needs, with a track record of positive outcomes and ongoing referrals.

Yet alongside the many affirming experiences, there is a stark, sharply negative account that stands in contrast to the majority of the feedback. This review urges readers to avoid the agency, detailing a grave lapse in care over a period of days. According to the account, two caregivers were assigned - one for weekends and one for weekdays - but the care provided was negligent and dangerous. The reviewer alleges that a caregiver withheld medications for more than 12 hours due to a misinterpretation that the patient was constipated, resulting in the patient suffering intense, unaddressed pain from pancreatic cancer. The hospice nurse was said to be furious about the mismanaged pain management.

The same review describes a second caregiver who administered medications but failed to perform essential caregiving tasks - no cleaning, no changing of clothes or bedding - for five days. The family repeatedly raised concerns about cleanliness and care, but the caregiver allegedly asserted that cleaning was unnecessary. The hospice team later intervened, finding the patient in a severely distressed state, with excessive sweating and a foul odor. A hospice worker reportedly asked why the caregiver had not performed basic duties, and the caregiver allegedly claimed fear of hastening death or taking the blame for it.

Compounding the distress, the caregiver did not notify the hospice or the coroner of the patient's death. The family had to intervene, and when the patient passed away in the early hours of the morning, the caregiver reportedly woke the family only after the fact, leaving the family with the sense that they were not present for their loved one in his final moments. The caregiver allegedly offered no timely communication about the death, and only belatedly informed the family about the passing. The review ends with a strong admonition to stay away from the agency, reflecting a devastating breakdown in trust and accountability.

Taken together, these varied experiences sketch a complex portrait of Liberty At Home Care. On the one hand, the records convey a consistent thread of gratitude: families describe compassionate, attentive caregivers who facilitate aging in place, offer reliable support during holidays and emergencies, and help loved ones stay at home with dignity. The presence of long-standing relationships with caregivers, continuity of staff, and responsive communication from Colleen, Layla, Betty, and others create a sense of partnership that many families value deeply.

On the other hand, the most severe negative account serves as a stark warning about risk management and accountability. When medications are mishandled, basic daily care is neglected, or critical information is not communicated to hospice and coroner authorities, the consequences can be dire and emotionally devastating for families already under stress. This contrasting account underscores the importance for families to verify caregiver training, continuity, and oversight, and for providers to maintain rigorous standards, clear protocols, and transparent communication with families and supervising medical teams.

Ultimately, the range of experiences reflects Liberty At Home Care's potential to be a powerful and benevolent ally in home-based elder care, capable of delivering comfort, continuity, and compassion. It also highlights that, like any caregiving organization, success depends on consistent staffing, meticulous attention to medication administration and daily tasks, and vigilant communication with families and healthcare partners. For families considering Liberty, these stories emphasize both the profound positive impact possible when care is well-coordinated, and the sobering reality that lapses in care can have lasting, heartbreaking consequences.

Located in the charming town of Deerfield, Illinois, this area offers a variety of amenities suitable for senior living. With a selection of popular restaurants such as Carson's Ribs, Steaks and Chops, and convenient healthcare options including NorthShore Medical Group and Northwestern Memorial Physicians Group nearby, residents can easily access quality services. Additionally, the proximity to parks like Briarwood Park and Sunset Park provides opportunities for outdoor activities and relaxation. For those in need of transportation, Metra stations are conveniently located within a short distance. Places of worship such as Congregation Solel and hospitals like Glenbrook Hospital offer further peace of mind for seniors considering this area. Lastly, entertainment options include theaters like Regal Lincolnshire & Imax and AMC Hawthorn 12 for enjoyable outings. Overall, this part of Deerfield provides a well-rounded environment with accessibility to essential services and leisure activities for senior residents.

Restaurants

• Carson's Ribs, Steaks and Chops (0.2 miles)
• McDonald's (0.2 miles)
• Portillo's Hot Dogs (0.3 miles)
• Chick-Fil-A (0.4 miles)
• P.F. Chang's China Bistro (1 miles)
• J. Alexander’S Restaurant (1.9 miles)
• Charlie Beinlich's (2.2 miles)

Physicians

• NorthShore Medical Group (0.4 miles)
• Northwestern Memorial Physicians Group (0.7 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (4.9 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (5.9 miles)
• Premier Eye Care & Surgery (7.2 miles)
• NorthShore University HealthSystem - GI & General Surgery (7.3 miles)
• North Suburban Medical Associates (8.5 miles)

Parks

• Briarwood Park (0.7 miles)
• South Park (1.3 miles)
• West Ridge Center (1.4 miles)
• Sunset Park (2.7 miles)
• Fort Sheridan Forest Preserve (4.9 miles)
• Clarkson Park (5 miles)
• Lake Arlington (6.8 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.4 miles)
• Starbucks (2.6 miles)
• Starbucks (6.3 miles)
• Starbucks (7.5 miles)
• Panera Bread (7.6 miles)
• Starbucks (8 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)

Transportation

• Metra (1 miles)
• Metra (3 miles)
• Metra (5.1 miles)
• Metra (6.6 miles)

Places of Worship

• Congregation Solel (2.1 miles)
• North Shore Congregation Israel (4.2 miles)

Hospitals

• Glenbrook Hospital (4.3 miles)
• Lake Forest Hospital (6.9 miles)
• Northwestern Lake Forest Hospital (7.1 miles)

Theaters

• Regal Lincolnshire & Imax (5 miles)
• AMC Hawthorn 12 (8.3 miles)