Information last verified:
18300 South Lavergne, Country Club Hills, IL 60478
For more information about senior living options: (844) 490-3973
The building is absolutely beautiful and the staff are nice and caring. The therapy team was the best, and the rehab program was great. The facility is clean and well maintained. The staff are friendly, attentive, and willing to answer questions. Windsor Estates is top notch and offers a five-star experience. The intake process was wonderful, with staff showing kindness to everyone they met.
The rehab facility was the worst the reviewer had ever placed a loved one in. The staff never called back and treated the resident horribly, leaving her in a diaper for over two hours. Call lights were ignored and the resident was left sleeping in wet clothes. They wanted to get rid of her and wouldn’t even let her gather her belongings. The place is described as a death sentence for residents. The care was unprofessional, and the staff were disrespectful, with some nurses raising their voices. They allowed a patient to fall twice and then lied about the falls. CNAs were lazy and unwilling to do their jobs. Administration was horrible, focusing on money rather than patient care and even threatening to kick out families. The food was inedible and the overall care was subpar, despite the building’s beauty.Windsor Estates Nursing & Rehab in Country Club Hills is best suited for families who can be highly involved in daily oversight and who place a premium on a high-quality rehab program delivered by a motivated therapy team. The setting is visually impressive and can feel like a hotel-like environment, which many families find comforting during recovery. When the focus is on short-term rehabilitation with a family member actively engaged in daily care decisions, the combination of therapy intensity and a well-kept facility can support progress and dignity.
Those who should consider alternatives are families seeking reliable, consistently compassionate bedside care with minimal family “camping out” on site. The reviews reveal a troubling pattern of inconsistent staffing, unresponsive front-line care, and management that doesn’t always translate concern into action. For long-term care, hospice needs, or situations requiring steady, respectful daily attention, this facility often falls short. Families that cannot be present regularly to monitor care will likely encounter ongoing frustration and risk.
The strongest positives here revolve around the rehabilitative framework when it is operating with adequate staff on the floor. A number of accounts praise the therapy team for motivation, the nursing staff on certain shifts for attentiveness, and the facility’s cleanliness and upkeep. When the right therapists and nurses are on duty, outcomes can look solid, and the building’s amenities, such as pleasant common areas and a professional atmosphere, can support a patient’s sense of security and morale. In those windows, families report improved mobility, clearer communication about progress, and moments of genuine care.
However, the core drawbacks eclipse these bright spots for most families evaluating Windsor Estates. Chronic concerns include slow or inconsistent responsiveness to call lights, missed or delayed care duties, and disrespectful or unprofessional behavior by some staff. Management issues surface repeatedly: instability in scheduling, frustrating communication, and a sense that administrative priorities trump patient-centered care. Medication errors and food quality problems surface in multiple accounts, and there are serious alarms about safety and accountability, including allegations of abuse of trust and even theft. The most painful losses described involve inadequate end-of-life communication and missed opportunities to say goodbye to loved ones, underscoring a troubling gap between appearance and day-to-day care.
The key pros and cons, viewed through a decision lens, rarely balance in Windsor Estates’ favor for families needing dependable, consistently compassionate care. The beauty of the building and the potential strength of the rehab program can offer real value, but those advantages require a stable, attentive staff and a responsive management team, conditions that reviews repeatedly call into question. For many families, the risk of ongoing neglect, communication breakdowns, and inconsistent care is too high to overlook, even with the facility’s aesthetic appeal and moments of excellent therapy.
When advising a family considering Windsor Estates, the prudent move is to set concrete safeguards before any admission. Visit multiple times at different hours to observe floor-level care, speak directly with line staff about how frequently they are assigned to a single resident, and request a capable point person for ongoing updates. Verify current dining arrangements and medication administration routines, and insist on a written plan for falls prevention, call-light response, and daily hygiene tasks. If these assurances cannot be solidly established, or if the family cannot contribute sustained oversight, alternatives should be pursued.
Finally, a note on branding and context. The facility has rebranded as Elevate Care in some circles, a factor families should verify during tours and conversations. Brand changes often accompany shifts in policy and staffing, and the most current on-the-ground reality may differ from past reviews. In short, Windsor Estates/Elevate Care can deliver real rehab benefits in the right circumstances, but the weight of recent experiences strongly argues for cautious engagement. For families unwilling or unable to provide consistent oversight, or those prioritizing reliable daily care over aesthetic appeal, alternative options will likely deliver more predictable peace of mind.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Estates Nursing & Rehab in Country Club Hills, IL is a premier assisted living community that provides exceptional care and an array of amenities for its residents. The community offers a comfortable and welcoming environment where seniors can thrive and enjoy a fulfilling lifestyle.
Among the amenities available at Windsor Estates are a beauty salon, cable or satellite TV, and a computer center, allowing residents to look and feel their best while staying connected with loved ones. Community operated transportation and transportation arrangement services make it convenient for residents to attend appointments or explore nearby attractions.
The community also boasts a dining room where residents can enjoy restaurant-style meals prepared by skilled chefs who accommodate special dietary restrictions. Additionally, there is a kitchenette available for those who prefer to prepare their own meals.
Windsor Estates features various spaces for recreation and relaxation including a fitness room, gaming room, small library, and outdoor garden. These areas provide opportunities for physical activity, engaging entertainment options, and moments of tranquility amidst nature. Wi-Fi/high-speed internet is also provided throughout the community.
Care services at Windsor Estates include 24-hour call system and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management and diabetes diet support are provided to promote optimal health. Mental wellness programs are offered to enhance emotional well-being.
Residents can take advantage of an array of activities organized by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with various needs.
Located in Country Club Hills, the community benefits from its proximity to essential amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures convenience for both residents and their families.
At Windsor Estates Nursing & Rehab in Country Club Hills, IL seniors receive top-notch care while enjoying a vibrant lifestyle supported by various amenities and services.
Windsor Estates Nursing & Rehab is located at 18300 South Lavergne, Country Club Hills, IL 60478 in Cook County, Illinois
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