18300 South Lavergne, Country Club Hills, IL 60478
For more information about senior living options: (844) 490-3973
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The building is absolutely beautiful, and the staff is nice and caring. The facility is kept clean and well maintained. So far, the mother's stay has been pleasant. The father is doing much better, and the staff are very friendly. The location is great. The reviewer would highly recommend this nursing home to others.
The rehab facility was the worst placement for the mother; staff never returned calls, left her sitting in a diaper for over two hours, and allowed her to sleep in wet clothes. The reviewer described the facility as a death sentence, noting that only one nurse had a heart while others pretended to care. The care was described as incompetent, and the mother's death was attributed to the facility's incompetence. The facility was unprofessional and deserved no stars. The reviewer removed their father after less than 24 hours because the facility was terrible and the father begged to be discharged. Nurses and CNAs were disrespectful and unprofessional, with at least one nurse raising her voice and being impolite. Administration was horrible; staff were overworked and never received help. The director lied to the family about the father's final hours and refused to return calls.The collection of reviews about Windsor Estate in Country Club Hills, IL presents a broad and troubling picture that spans several years and many different experiences. Across the remarks, families describe a wide spectrum from disappointment and anger to cautious optimism in some cases. A common thread among the strongest criticisms is a sense that residents were not treated with the care, respect, or timely attention that a facility for rehabilitation and recovery should provide. Several reviewers allege systemic problems with communication, responsiveness, and accountability, while a smaller number of posts offer more tempered or even positive notes about certain staff members or moments of quality care. In late years, the facility appears to have rebranded, changing its name to Elevate Care, a shift that some reviewers say has not erased the longstanding concerns, even as others report some improvements.
Numerous complaints center on neglectful or inadequate care. One reviewer recounts a terrifyingly long wait for basic needs: a mother seated in a diaper for more than two hours, with staff allegedly ignoring the call light and leaving her to sleep in wet clothes. The pattern described here is not isolated in tone; many posts emphasize a lack of timely support for basic daily needs, from changing patients to assisting with hydration or comfort. Some reviewers say they had to insist on attention, or had to intervene repeatedly to obtain help or to have personal belongings gathered, implying chronic gaps in prompt response and basic caregiving standards. These experiences contribute to a broader sense of fear and mistrust about the facility's ability to safeguard residents' dignity and comfort.
Safety and medical concerns also recur, with several reviewers alleging harm or potential danger. One person reports that their husband fell twice and was dismissed as not having fallen, a discrepancy that they interpret as an attempt to minimize risk or avoid accountability. Other families describe distressing medical communications during critical moments, including a death where families felt misinformed or denied opportunities to say goodbye. The pandemic era figures into some of these accounts, with frustrations about communication and visitation restrictions overlapping with fears about clinical oversight. In at least one instance, a family reported that a staff member misrepresented a patient's status to hospice teams, further fueling distrust about how information is conveyed and who is kept informed.
Administrative behavior, professionalism, and interpersonal conduct are frequent targets of complaint. Several posts accuse administrators and front-desk staff of rudeness or inappropriate conduct, including a receptionist's offhand, jocular remark that compared the facility's front desk to a fast-food joint. A number of reviewers name specific individuals - staff members, managers, and directors - and allege a pattern of unsatisfactory supervision, poor communication, or a lack of accountability. Some families describe being treated dismissively during discussions about finances or care plans, with one administrator apparently contending that concerns were secondary to financial issues. The tone in these accounts is consistently one of frustration with the culture of the facility as described by the reviewers, who feel their loved ones were not afforded the respect or serious consideration they deserved.
Despite the negative emphasis in many reviews, a few posts offer more favorable or mixed assessments, noting positive aspects that include clean facilities and friendly, capable staff in certain shifts. One commenter mentions that the building is visually attractive and that the staff has been helpful and caring in some interactions, suggesting that the experience can vary by time, department, or individual caregivers. Some reviewers also observe improvements or readiness to engage with the facility more fully once access to upper floors or additional services is restored after restrictions. In a subset of comments, family members express gratitude for particular nurses or aides who showed compassion, indicating that there are still individuals within the facility who strive to provide good care even as broader systemic issues persist.
The formal status and branding of Windsor Estate add another layer to the narrative. Several reviewers note the facility's name change to Elevate Care, and a few express hope that this rebranding might reflect improvements in management or service. Others remain skeptical, suggesting that cosmetic changes do not necessarily translate into better patient outcomes or experiences. At least one reviewer mentions ongoing complaints to the Illinois Department of Public Health, implying that regulatory monitoring or formal complaints are a route some families pursue when performance and safety concerns persist. Taken together, these notes point to a complex dynamic: a place that can be clean and well-maintained on the surface, yet riddled with deeper, persistent problems in care quality, communication, and accountability.
For prospective families considering Windsor Estate (Elevate Care), the volume and intensity of these accounts underscore the importance of thorough, real-time due diligence. It would be prudent to seek up-to-date feedback from multiple sources, request detailed explanations of staffing levels and turnover, and observe care routines and responsiveness first-hand during visits. Clarifying how the facility handles call lights, daily care tasks, and transitions in and out of rooms can help assess whether residents receive timely, respectful, and dignified treatment. Additionally, asking about current leadership, staff training, and the facility's current status with the state health department can provide important context about any changes since the rebranding. While there are mentions of individual caregivers who have earned praise, the overarching takeaway remains the need for careful evaluation and ongoing oversight to ensure that a loved one's health, safety, and dignity are prioritized in every shift and interaction.
200 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Windsor Estates Nursing & Rehab in Country Club Hills, IL is a premier assisted living community that provides exceptional care and an array of amenities for its residents. The community offers a comfortable and welcoming environment where seniors can thrive and enjoy a fulfilling lifestyle.
Among the amenities available at Windsor Estates are a beauty salon, cable or satellite TV, and a computer center, allowing residents to look and feel their best while staying connected with loved ones. Community operated transportation and transportation arrangement services make it convenient for residents to attend appointments or explore nearby attractions.
The community also boasts a dining room where residents can enjoy restaurant-style meals prepared by skilled chefs who accommodate special dietary restrictions. Additionally, there is a kitchenette available for those who prefer to prepare their own meals.
Windsor Estates features various spaces for recreation and relaxation including a fitness room, gaming room, small library, and outdoor garden. These areas provide opportunities for physical activity, engaging entertainment options, and moments of tranquility amidst nature. Wi-Fi/high-speed internet is also provided throughout the community.
Care services at Windsor Estates include 24-hour call system and supervision to ensure the safety of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management and diabetes diet support are provided to promote optimal health. Mental wellness programs are offered to enhance emotional well-being.
Residents can take advantage of an array of activities organized by the community including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are also available to assist residents with various needs.
Located in Country Club Hills, the community benefits from its proximity to essential amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals. This ensures convenience for both residents and their families.
At Windsor Estates Nursing & Rehab in Country Club Hills, IL seniors receive top-notch care while enjoying a vibrant lifestyle supported by various amenities and services.
Windsor Estates Nursing & Rehab is located at 18300 South Lavergne, Country Club Hills, IL 60478 in Cook County, Illinois
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