Wentworth Rehab & Health Care Center
Save201 West 69Th Street, Chicago, IL 60621
For more information about senior living options: (844) 490-3973
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Across the collection of narratives about Alden Wentworth Rehabilitation Center, there is a wide spread of sentiment - extreme dissatisfaction tied to serious safety concerns, punctuated by a small handful of positive experiences. A large portion of the accounts describe chronic understaffing, inattentive or unprofessional behavior, and a sense that residents are not being watched or cared for properly. Families repeatedly mention a few core problems: not enough caregivers for a large population, staff distracted or disengaged, and administration perceived as slow to respond or dismissive of complaints. The tone of many entries is urgent and distressed, with several families urging that the facility be shut down or heavily reformed.
On the negative end, there are repeated accusations that the staff is overwhelmed and under-resourced. Reviews claim there are only about two certified nursing assistants for roughly 70 residents, creating long gaps in supervision and care. Several residents and family members report seeing staff who are inattentive, frequently on their phones, or talking with each other rather than tending to residents. There are vivid anecdotes of neglect: a stepfather found at 2:00 p.m. in a borrowed wheelchair, shivering, without oxygen, with a call button positioned out of reach; an assistant who nearly hung a resident's oxygen line; and repeated failures to check on or assist patients overnight, including minimal or no response during critical hours. The descriptions paint a picture of a place where basic safety and responsiveness are not guaranteed.
Safety lapses extend beyond individual incidents to systemic concerns. Multiple families describe residents who have fallen or were left unattended despite clear fall-risk designations. Others recount instances of residents wandering off or being left outside the facility unaccounted for, with one case ending in a missing-person scenario that devastated the family. Reports claim that information about a resident's location or status was not communicated promptly, sometimes leading to days of confusion and fear. There are also mentions of medication mishaps, inadequate monitoring of health needs, and a general sense that what should be routine - packing care plans, ensuring timely assistance, and maintaining a safe environment - was not happening.
The environment itself is described in alarming terms in some reviews: claims of poor administration and regulation, roaches and mice, and a general impression of disorganization. Some reviewers speak of facilities that smell bad and residents who appear not to be properly cared for - clothes missing after visits, dirty hands and nails, or a person who was not cleaned or changed in a timely manner. Language is often cited as foul or disrespectful around elderly residents, and there are pointed complaints about the demeanor of staff, including rude, distracted, or unprofessional interactions. In one strongly negative account, a visitor described an entire night schedule marked by neglect and disregard for a loved one's basic needs, highlighting a lack of empathy and accountability.
Despite the multitude of critical voices, not all feedback is negative, and a few reviewers acknowledge moments of positive experience. Some accounts praise the facility for cleanliness and for a level of care that seemed competent at times, noting that food quality was better than expected in hospital settings and that some staff members were professional, friendly, and responsive. A handful of reviews commend Wentworth for clear communication with families when a resident needs hospital care or follow-up, and there are mentions of caregivers who were proactive and supportive. A few patients and relatives express appreciation for particular staff members, such as nurses, supervisors, or activity coordinators, who were attentive and engaged, suggesting that there are dependable and compassionate individuals working at the center.
There is also a sense that experiences can vary widely even within the same facility. Some reviewers insist that, when issues are raised, staff will respond or that communication improves with direct involvement of family members. Others emphasize the need to be vigilant and involved in a loved one's care, noting that persistent problems may require advocacy, escalation, or even moving a loved one to another setting. A number of entries advocate for addressing concerns through formal channels, and a few people offer a cautiously positive outlook, suggesting that if concerns are addressed openly and continuously, improvements are possible.
Taken together, the reviews present a complex portrait of Alden Wentworth Rehabilitation Center. A substantial portion of voices express grave concerns about safety, staffing, and treatment of residents, with vivid, disturbing stories of neglect and mismanagement. At the same time, there are mentions of positive experiences - careful, professional staff; clean environments; responsive communication with families; and moments of genuine compassion and care. For anyone considering this facility, the threads of experience here underscore the importance of thorough due diligence: visiting in person, asking pointed questions about staffing ratios and safety protocols, requesting direct contact with administrators, and staying actively engaged with a loved one's care plan to ensure that any red flags are identified and addressed promptly.
Wentworth Rehab & Health Care Center in Chicago, IL is a vibrant and well-equipped assisted living community that provides exceptional care and a comfortable living environment for its residents. The center offers a wide range of amenities to cater to the needs and preferences of each individual.
Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV in their fully furnished rooms, and access to community-operated transportation for exploring the city. The computer center allows residents to stay connected with loved ones, while the small library provides a peaceful space for reading and relaxation.
The dining room offers restaurant-style dining where residents can savor delicious meals prepared according to their special dietary restrictions. Professional housekeeping services ensure that residents' living spaces are always clean and tidy. For those who like to stay active, there is a fitness room available for workouts and a wellness center for maintaining mental health.
Wentworth Rehab & Health Care Center also prioritizes the well-being of its residents by offering assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are provided to ensure that each resident receives their required medications on time. The mental wellness program further supports the emotional well-being of individuals.
Transportation arrangement is available both for non-medical purposes as well as for doctor's appointments, making it convenient for residents to travel wherever they need to go. Additionally, move-in coordination helps ease the transition process when joining the community.
Surrounding the facility are numerous amenities that add value to the community's location. With cafes, parks, pharmacies, restaurants, transportation options nearby, as well as places of worship and hospitals in close proximity, residents have easy access to essential services and recreational opportunities.
At Wentworth Rehab & Health Care Center, residents can expect personalized care in a comfortable environment where their needs are met while enjoying a wide array of amenities and engaging in various activities that contribute to an enriching lifestyle.
Wentworth Rehab & Health Care Center is located at 201 West 69Th Street, Chicago, IL 60621 in Cook County, Illinois
Wentworth Rehab & Health Care Center on seniors.fyi includes 6 photos including images showing interior, salon, brick, waiting area, painting, dining, lobby, plant, and more.
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