Alden-Wentworth Rehab & Health in Chicago, IL

Pros

• The facility provides outstanding care in a clean, tidy environment, and the staff are professional and friendly.
• The doctors, nursing staff, social services, activity department, housekeeping, and the entire supporting team are excellent at taking care of residents.
• The time spent there was pleasant, and most of the staff and patients were nice and helpful.
• Wentworth does a great job and is regarded as top tier in care.
• The support staff are wonderful, and the nurse and supervisor were proactive and responsive.
• The food is better than at other hospitals, and the staff are excellent.
• A first-time patient had a great overall experience with the team delivering excellent care.

Cons

• The facility is horrible and unprofessional.
• The staff are inattentive and frequently distracted, neglecting residents.
• There is severe understaffing with too few CNAs for the number of residents.
• The nurses are incompetent and care is neglectful.
• The building is dirty and infested with roaches and mice.
• Residents are left unattended and calls for help are ignored; the call button is hard to reach.
• Staff behavior is disrespectful, with foul language used around the elderly.
• The administration is focused on money rather than residents' welfare and the place should be shut down.

Review

Alden-Wentworth Rehab & Health in Chicago is best suited for families that can act as vigilant partners in care, insisting on clear communication and constant oversight. The facility can work for residents who are pursuing rehabilitation and have a robust support network on the outside to monitor progress, coordinate with therapists, and intervene quickly if issues arise. When staff are responsive and professional, outcomes can feel solid, and some reviews highlight proactive communication and attentive clinicians. However, that positive picture hinges on sustained staffing discipline and ongoing family involvement, which is not consistently guaranteed across shifts.

Those considering alternatives should note that this community is not ideal for anyone with substantial safety needs or a high risk of neglect. Families should seriously weigh options if a loved one requires around-the-clock supervision, strict fall prevention, or dementia care with near-constant monitoring. Numerous reviews describe severe staffing shortages, routine lapses in supervision, and environments where residents are left unattended or not promptly assisted. For households seeking a consistently warm, courteous, and safe atmosphere with minimal risk of miscommunication or delays, exploring other facilities with stronger staffing ratios and more transparent accountability is prudent.

On the upside, selective staff and departments receive praise for professional demeanor, timely family updates, and a few caregivers who demonstrate genuine compassion. A handful of residents and families report clean facilities, serviceable meals, and effective collaboration with doctors and nursing teams during recovery periods. When these positives align with a well-staffed, well-run environment, they can meaningfully offset drawbacks and support a smoother rehabilitation trajectory. In short, competent clinicians and courteous interactions exist here, but they are not reliably present across the entire operation.

The most troubling themes center on safety, cleanliness, and consistency. Recurrent accusations of understaffing translate into missed calls for help, delayed assistance, and, in worst cases, residents experiencing falls or neglect. Pest sightings, unaddressed odors, and reports of dirty conditions further erode trust in daily care. Instances of staff appearing distracted, engaged in noncare tasks, or lacking empathy deepen family worry about basic dignity and comfort. Combined, these factors far outweigh the potential gains from competent rehabilitation and occasional positive encounters.

For families leaning in, practical steps can make a meaningful difference. Before admission, demand a detailed, written staffing plan that specifies nurse-to-resident ratios per shift, CNA coverage, and escalation paths for urgent needs. Request to meet the administrator and key supervisors, review the current care plans, and insist on regular, video-enabled progress updates if on-site visits are limited. If possible, negotiate a short trial period or a staged discharge plan with measurable safety benchmarks, and establish a clear line of communication for nighttime or weekend concerns. Have a contingency plan for switching to another facility if safety or responsiveness does not meet agreed standards.

Ultimately, this community sits at a high-stakes crossroads. It can deliver solid rehabilitation and moments of compassionate care, but the risk of understaffing and serious safety lapses makes it unsuitable for families unwilling or unable to supervise closely. The best fit is a family that treats care as an active collaboration, ready to advocate, document, and intervene at the first sign of trouble. For those who prefer a more hands-off experience with guaranteed consistency and comprehensive safety, exploring other options is strongly advised. In making a choice, prioritize verified staffing reliability, transparent safety records, and demonstrable, ongoing improvement in resident welfare.

This part of Chicago, Illinois offers a convenient and well-rounded community for seniors looking for a place to settle down. With several hospitals in close proximity, including St Bernard Hospital and Comer Children's Hospital, residents can feel assured that they have access to quality healthcare services. There are also a variety of restaurants nearby, such as Fred & Jack's and Popeyes Louisiana Kitchen, providing plenty of dining options. Transportation options are easily accessible with several Metra stations and bus stops in the area, making it easy to get around the city. In addition, there are several parks and cafes for leisurely activities, as well as pharmacies and places of worship for convenience. Overall, this area provides a comfortable and convenient living environment for seniors.

Hospitals

• St Bernard Hospital (0.7 miles)
• Comer Children's Hospital (2 miles)
• Advocate Trinity Hospital (4.4 miles)
• Little Company of Mary Hospital (4.6 miles)
• Advocate Children Hospital-Hope Pavilion (6.1 miles)
• Advocate Christ Outpatient Pavilion (6.2 miles)
• University of Illinois Hospital & Health Sciences System (7.3 miles)

Restaurants

• Fred & Jack's (0.9 miles)
• McDonald's (0.9 miles)
• Popeyes Louisiana Kitchen (1.5 miles)
• Leo's Den (1.8 miles)
• Lil's Something Kool Cocktail Lounge (1.9 miles)
• City Life Cocktail Lounge (2.1 miles)
• Captain Hooks Fish & Chicken (2.4 miles)

Transportation

• 59th st Junction (1.3 miles)
• Metra - 55th / 56th / 57th St (2.8 miles)
• CTA - Sox-35th Red (4.3 miles)
• Metra - 107th Street (4.9 miles)
• Cta (5.7 miles)
• CTA - Cermak-Chinatown (5.9 miles)
• Chicago Midway International Airport (MDW) (5.9 miles)

Parks

• Washington Park (1.9 miles)
• Jackson Park (2.4 miles)
• Osaka Garden (2.7 miles)
• Wooded Island (2.8 miles)
• Promontory Point (3.1 miles)
• Burnham Park (3.2 miles)
• South Shore Cultural Center (3.4 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (5.8 miles)
• Corner Bakery Cafe (6.7 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)

Places of Worship

• St Philip Neri Parish (3 miles)
• Beth Eden Baptist Church (5.5 miles)
• Holy Name Of Mary Church (5.6 miles)

Physicians

• Illinois Eye Institute (4.6 miles)