Uptown Health Center

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Uptown Health Center

4920 North Kenmore, Chicago, IL 60640

For more information about senior living options: (844) 490-3973

3 from 34 reviews
5 stars
16
4 stars
0
3 stars
2
2 stars
1
1 stars
15

Skilled Nursing Facility

Overall Review of Uptown Health Center

Pros

  • pro The staff was very friendly.
  • pro The place appeared to be very clean.
  • pro They're doing an awesome job caring for her.
  • pro My sister is a resident at Uptown care facility and they are taking very good care of her.
  • pro The staff seems to be going above and beyond.
  • pro Caregivers love their jobs and the residents weren't violent.

Cons

  • pro The facility is unprofessional and dishonest; staff lie with a smile.
  • pro A family member did not receive an ultrasound in time, leading to sepsis and a long surgery.
  • pro The place is horrible and not fit for loved ones.
  • pro The facility is under a federal investigation.
  • pro The staff are rude, unprofessional, and seem to work for a paycheck.
  • pro CNAs are often sleeping or on the phone while patients lie in their own bodily fluids.
  • pro The rooms are barely cleaned and there are roaches.
  • pro Turnover is high and trainees are poorly trained and not properly briefed about patients.
  • pro Some residents have been caught smoking indoors.
  • pro Personal possessions have been stolen by staff, with no accountability.
  • pro The head nurse and management are abusive, and medications and care are delayed.
  • pro The facility should be shut down.

Review

Uptown Care and Rehabilitation Center has become the subject of a loud chorus of complaints from families and short-term observers alike. Across many accounts, the facility is described as unprofessional, dishonest, and deficient in the basic care and safety protections patients deserve. The sentiment runs from sharp disappointment to outright alarm, with many reviewers arguing that the problems are systemic rather than isolated incidents. Some families express a sense of urgency about getting loved ones out, while others recount moments of genuine care from staff, creating a stark and complex picture of a place that can feel both precarious and, at times, capable.

Several reviews center on concerns about medical neglect and delays in essential care. One family recounts a patient with severe stomach pain who was promised an ultrasound but never received it for weeks. The situation deteriorated until the patient was transferred to a hospital where sepsis was diagnosed, leading to an extended and risky surgery. The postincident reflections emphasize what feels like a lack of timely diagnostic testing and intervention, with the hospital later confirming what reviewers describe as a dangerous delay in care. In parallel narratives, others note a broader breakdown in timely treatment: IV antibiotics, medications, or routine therapies arriving hours late or not at all, while nurses and aides appear overwhelmed or inattentive. The sense conveyed is less about occasional missteps and more about a chronic pattern that can place patients at serious risk.

The atmosphere inside the facility, according to several accounts, is described as unforgiving and inhospitable. Reviewers report rude and unprofessional staff, uncomfortable interactions with administration, and a recurrent sense that some employees see their work as merely a paycheck rather than a vocation. One reviewer even characterizes the place as a "house of horror," citing staff neglect, poor supervision, and a lack of accountability. Others describe an environment where patient safety is compromised by basic lapses - rooms not being cleaned properly, roaches in living spaces, and equipment or processes that fail to function as they should. In addition, the facility's management changes - such as removing a sign-in kiosk that previously aided quicker patient check-ins - are viewed as indicators of a shifting, unstable administrative approach that may disrupt continuity of care.

The credibility of care is further questioned by stories of chronic understaffing and inconsistent training. CNAs, medical assistants, and even nurses are portrayed as overwhelmed by heavy workloads, with call bells ringing for extended periods and no one stepping in to help. Reviews point to a training cascade that leaves new CNA trainees to learn the ropes from peers who themselves are overextended or ill-prepared, creating a cycle of mistakes and neglect. The repeated refrain is that critical cues from patients - such as a call light signaling distress - are ignored or mishandled because staff lack the time or proper guidance to respond promptly. When families raise concerns, some reviewers say the response is to blame shifts or defensiveness rather than addressing the underlying issues.

Yet the picture is not uniformly negative. A handful of reviews offer a contrasting experience - observing compassionate, professional, and dedicated care during clinical rotations or in routine visits. One student who completed clinicals at Uptown care facility describes a cohesive team environment, with staff who "work as a team" and residents who were treated with kindness. A different set of reviewers praise specific individuals for their supportive actions: community members naming staff members who went above and beyond to help families and ensure their loved ones were comfortable or properly supported. These accounts underscore that, amid the broader concerns, there are moments of genuine care and competence, as well as staff members who are motivated and compassionate even in challenging circumstances.

There are also troubling allegations about personal possessions and dignity in the face of death. One reviewer recounts that a late relative's belongings were stolen by staff, including cellphones, with no adequate restitution or apology offered afterward. The emotional weight of this account is augmented by the claim that staff defensiveness and a lack of accountability intensified the family's grief. It's a stark reminder that patient and family trust hinges not only on clinical outcomes but also on dignified treatment of people and their belongings during vulnerable moments. The combination of alleged theft, defensive responses, and insufficient acknowledgment of loss leaves readers with a lasting concern about the facility's culture and its responsiveness to harm.

Taken together, these narratives sketch a complex portrait of Uptown Care and Rehabilitation Center. On one side, there are vivid, urgent warnings about missed diagnoses, delayed medications, and unsafe conditions that threaten patients' health and even their lives. On the other side, there are stories of compassionate care, teamwork, and individuals who find meaning and success in helping residents. The mix suggests a facility with significant challenges in staffing, training, and operational consistency, compounded by management decisions and an unsettled environment that some observers interpret as contributing to patient risk. Additionally, the sense of being under formal scrutiny - whether described as a federal investigation or as ongoing audits and reviews - adds a layer of external concern that aligns with the reports of systemic issues.

For families assessing this facility, the messages suggest caution and due diligence. If considering placement, it may be prudent to gather recent first-hand accounts, verify current staffing levels, inquire about the status and outcome of any investigations, and seek assurances about the procedures for urgent tests and timely administration of medications. It may also help to speak with independent medical professionals about care plans and to request transparent, frequent updates from administration. Most importantly, reviewers emphasize that staying engaged - visiting often, asking direct questions about staffing and protocols, and documenting concerns - can be critical in protecting loved ones and pushing for safer, more consistent care.

Features

Housing

  • 310 resident community capacity 310 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Chicago O'Hare International (13 miles away) Chicago O'Hare International (13 miles away)
  • Chicago Midway (14 miles away) Chicago Midway (14 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Nearby Metro Stations

  • Metro Station Argyle  
  • Metro Station Berwyn  
  • Metro Station Bryn Mawr  
  • Metro Station Lawrence  
  • Metro Station Wilson   

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Uptown Health Center in Chicago, IL is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished environment with private bathrooms and amenities such as cable or satellite TV, Wi-Fi, and high-speed internet.

Residents can enjoy delicious meals prepared in a restaurant-style dining room, with special dietary restrictions taken into consideration. They also have access to an on-site beauty salon for their grooming needs. Uptown Health Center offers transportation options for both non-medical purposes and for doctor's appointments.

The community promotes an active lifestyle with various activities and programs available for residents. These include fitness programs, planned day trips, resident-run activities, scheduled daily activities, and concierge services. There is also a wellness center and fitness room where residents can exercise and maintain their physical well-being.

Additionally, Uptown Health Center prioritizes the mental wellness of its residents by providing a mental wellness program that offers support and resources for their emotional well-being.

With its convenient location in Chicago, there are numerous amenities nearby including cafes, parks, pharmacies, restaurants, transportation options, theaters, and hospitals. This ensures that residents have easy access to various services and entertainment options.

Overall, Uptown Health Center is a comprehensive assisted living community that focuses on providing comfort, care, and an active lifestyle for its residents while ensuring their physical and mental well-being.

Nearby Places of Interest

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (0.5 miles)
  • Walgreens (0.7 miles)
  • Walgreens (0.9 miles)
  • Walgreens (0.9 miles)
  • Mariano's Pharmacy (1 miles)
  • CVS Pharmacy (1.2 miles)

Cafes

  • Starbucks (0.4 miles)
  • Starbucks (0.6 miles)
  • Starbucks (1.2 miles)
  • Starbucks (2.4 miles)
  • Starbucks (3.3 miles)
  • Starbucks (3.3 miles)
  • Little Beans Cafe (4.1 miles)

Transportation

  • Cta (0.4 miles)
  • Cta (1.7 miles)
  • CTA - Belmont (2.3 miles)
  • CTA Jarvis (3.1 miles)
  • CTA - Fullerton (3.3 miles)
  • Cta (3.3 miles)

Restaurants

  • SoFo Tap (0.6 miles)
  • Little Bad Wolf (1 miles)
  • Murphy's Bleachers (1.6 miles)
  • Cell Block (1.6 miles)
  • Las Mananitas Mexican Restaurant (1.8 miles)
  • Hydrate (1.9 miles)
  • Roscoe's (2 miles)

Hospitals

  • Swedish Covenant Hospital Cancer Care (2.2 miles)
  • Advocate Illinois Masonic Medical Center (2.5 miles)
  • Saint Francis Hospital (3.9 miles)

Parks

  • Horner Park (2.2 miles)
  • Warren Park (2.6 miles)
  • Hamlin Park (2.8 miles)
  • Wrightwood Park (3.1 miles)
  • Dubkin Park (3.2 miles)
  • Independence Park (3.8 miles)
  • Unity Playlot Park (4.1 miles)

Theaters

  • Regal Webster Place (3.5 miles)

Physicians

  • Lincoln Park Dental Specialists (3.9 miles)

Frequently Asked Questions

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