Symphony Of South Shore
Save2425 East 71St Street, Chicago, IL 60649
For more information about senior living options: (844) 490-3973
South Shore is an amazing facility. The staff is great and welcoming. The environment is super friendly and family oriented. The place is wonderful; the atmosphere is great, and everyone speaks and greets each other. They have an excellent WoundCare Department. Very clean facility and super friendly staff. During visits, the staff's caring attitude and compassion shine through.
The food was not fit for a dog and was inedible. The staff were nasty toward patients and visitors for no apparent reason. The care provided was severely inadequate, leaving a very weak resident with no help. Residents' rights were being violated and basic care denied. A social worker took the resident's money to buy a phone and disappeared for six weeks with no accountability. Calls from families were ignored and attempts to speak with supervisors were stonewalled. The environment was dangerous and unethical for elderly residents. Roving staff showed a lack of accountability and refused to wear name badges. The facility was dirty, with unrepaired equipment and delays in providing basic items. Floors smelled of urine and staff ignored patient bells. Nutrition and hygiene were severely neglected; residents were not bathed and left in soiled diapers. The building lacked towels, supplies, and hot water, creating an unsafe, uncomfortable environment.The stories about South Shore Nursing and Rehabilitation Center in Chicago unfold as a mosaic of extremely contrasting experiences. One account begins with a friend who faced a serious cancer battle. After a lengthy stay at Northwestern Hospital, money and insurance considerations led his family to move him to South Shore, with JourneyCare brought in to assist with his care. What followed felt like a dramatic, abrupt shift in the level of attention and concern. The transition is described as a "TOTAL ABOUT FACE," with the friend deteriorating rapidly once he arrived. He was found on the floor, struggling with a sheet over his head, and, according to the account, there was no immediate help available to him. He was very weak and ill, and within roughly 48 hours of the transfer, he died. The family's reflection on those final, fragile days is one of deep heartbreak and frustration, a sense that the care he needed in those last moments was not there when it mattered most.
Another thread centers on a vulnerable aunt and a family's ongoing fight to secure basic care and dignity. Over more than six months, the family says they have faced defensiveness, blame, and dismissal from people in leadership positions at the facility, naming specific individuals: an Administrator, Janet Amarillo; a Director of Nursing, also named Janet; a Business Office Manager, Bernard Lausingco; and a Social Worker, Deasia. The aunt, described as frail and isolated, repeatedly tells the family that she is being mistreated and denied essential care. She has gone without basic items needed for her health and comfort, including cigarettes, which she had requested well in advance. When she became ill, possibly due to nicotine withdrawal, the staff gave her Tylenol and then allegedly locked themselves in the nursing office, leaving untrained aides to respond. These accounts paint a picture of a resident who was not only ill but also left without the support and supervision that could have alleviated distress.
Financial concerns add another layer of alarm. The social worker is accused of taking money from the aunt to buy a phone and then disappearing for six weeks without any follow?up. A money order sent by the business office to address the issue reportedly never arrived, and there's a lack of tracking or accountability. The family says they're kept in the dark about how the aunt's finances are being handled, which compounds the sense of uncertainty and mistrust surrounding the facility's operations.
Advocacy, when pursued by the family, appears to have met silence or pushback. Calls to speak with a regional supervisor or someone higher up are described as being stonewalled, and even threats to involve the state ombudsman have not yielded responses. The family portrays this as more than poor management; they regard it as dangerous and unethical for elderly, vulnerable residents. They urge immediate action from ownership and demand transparency and dignity for residents, arguing that families deserve to be part of the care conversation and kept informed about what is happening to their loved ones.
Beyond these stark allegations, the reviews surrounding South Shore present a broad spectrum of experiences. Some narratives are relatively positive, offering a counterbalance to the distressing accounts. A reviewer bluntly characterizes the overall experience as "not too bad," calling the care "very positive" and noting that staff were nice and somewhat attentive. Others echo a similar sentiment, saying that most staff do a tremendously excellent job in their roles, even if a subset of workers - described as roving - seem to resist accountability and to avoid clearly identifying themselves. The suggestion that name badges should be universally worn appears in several reviews, underscoring a desire for greater accountability and personal recognition among staff.
There are also more mixed experiences. A visitor describes the room as not very nice and worn down, with a TV that doesn't work and delays in obtaining a remote. They felt the staff were friendly but questioned whether they had the resources to do more. Another reviewer warns potential visitors with a blunt caution: "Get your loved one outta there," signaling a belief that the facility is not suitable for care. Yet other voices praise the environment, reporting a welcoming, family-oriented atmosphere, a clean look, and positive interactions with staff. Some specifically commend the wound care department and a sense that the facility is "amazing" in certain departments and with particular teams.
On the harsher side, many reviews detail serious neglect and unsanitary conditions. Observations include rooms on some floors smelling of urine, with calls for help ignored by staff; patients left unbathed, let sit for hours in soiled diapers, or left without essential care. Reports describe a building that is dirty, hot, or lacking basic supplies such as towels or hot water. There are references to heavy odors, pests like ants and nets, and scenes of care that fall short of basic expectations - things like a pill on the floor or a patient who must share a room with the reality of insufficient attention. Several accounts depict a systemic failure to provide timely medical attention, consistent therapy, or regular medical oversight by doctors.
Taken together, these accounts create a complex portrait: a facility that can offer supportive, friendly care in some cases while simultaneously displaying alarming lapses in safety, dignity, and accountability in others. The juxtaposition of praise and condemnation suggests that experiences at South Shore Nursing and Rehabilitation Center can vary dramatically from patient to patient and from one staff group to another. Families contemplating care at this center are encouraged to assess not only the reputation of the facility but also the specific unit, floor, or care team involved, and to consider speaking up early, requesting clear communication, and seeking external oversight when needed. The overarching message from these narratives is a call for transparency, accountability, and a consistently high standard of care that respects the rights and needs of vulnerable residents.
248 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (10 miles away) Chicago O'Hare International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Symphony of South Shore is an exceptional assisted living community located in the vibrant city of Chicago, IL. With a host of premium amenities and comprehensive care services, residents can enjoy a comfortable and fulfilling lifestyle.
The community offers a range of amenities designed to enhance the well-being and enjoyment of its residents. These include a beauty salon for pampering and personal grooming, cable or satellite TV for entertainment, and a computer center for staying connected to loved ones. Community-operated transportation ensures easy access to local attractions and appointments. For physical fitness, there is a fully equipped fitness room as well as organized fitness programs. Gaming enthusiasts can indulge in the gaming room, while those seeking tranquility can relax in the beautiful garden or outdoor spaces. A small library is available for bookworms to escape into their favorite stories. High-speed internet access is provided throughout the premises.
Residents are treated to delicious meals served in a restaurant-style dining area where dietary restrictions are accommodated. Assistance with daily activities such as bathing, dressing, and transfers is readily available thanks to the dedicated staff and 24-hour call system. Medication management ensures that residents receive their required medications on time.
To promote mental wellness, Symphony of South Shore provides regular activities tailored to each individual's interests and abilities. Residents can also participate in planned day trips or engage in resident-run activities, fostering social engagement within the community.
Conveniently located near various amenities, there are cafes, parks, pharmacies, restaurants, places of worship, and hospitals within close proximity.
At Symphony of South Shore assisted living community in Chicago, IL, residents can reside comfortably in fully furnished private rooms with their own bathrooms. With an array of amenities and first-class care services available at their fingertips, residents can live life to the fullest while being supported by caring professionals who prioritize their well-being.
Symphony Of South Shore is located at 2425 East 71St Street, Chicago, IL 60649 in Cook County, Illinois
Symphony Of South Shore on seniors.fyi includes 5 photos including images showing windows, interior, bedroom, modern furniture, office space, lobby, dining, stairs, and more.
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