Symphony At Midway

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  • Interior

    A cozy bedroom corner featuring a small table with a potted plant.

  • Outdoors

    A caregiver helps an elderly woman using a walker in an outdoor setting.

  • Building

    A multi-story brick building with large windows, situated in an urban environment.

  • Television

    A cozy waiting room with comfortable seating, a television, and a reception desk.

  • Healthcare

    A nurse assists an elderly man in a care facility.

  • Reception Area

    A comfortable waiting room with chairs, a television, and a reception desk.

  • Assistance

    A caregiver assisting an elderly person.

Symphony At Midway

4437 South Cicero, Chicago, IL 60632

For more information about senior living options: (844) 490-3973

2.7 from 88 reviews
5 stars
29
4 stars
7
3 stars
2
2 stars
7
1 stars
43

Skilled Nursing Facility

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    Overall Review of Symphony At Midway

    Pros

    • pro The nurses are credited with helping the reviewer through dark times and for supporting their progress.
    • pro The clinical staff are described as hardworking, with CNAs being the heart of the facility.
    • pro A reviewer states they are still alive because of this facility.
    • pro A reviewer expresses gratitude and encouragement to the nurses, ending with "Much love" and "Shout out to the Nurses."
    • pro Another reviewer notes a great overall experience with the staff.

    Cons

    • pro The facility is described as horrible with rude, disrespectful staff.
    • pro There was no clear room assignment; the first floor smelled like a dirty tavern and was loud.
    • pro Nurses were unprofessional; staff questioned visitors and the social worker seemed afraid of the staff.
    • pro A nurse used foul language toward an elderly patient, and there were mixed, confusing messages from the social worker.
    • pro Room 238 was dirty and the bed was on the floor; smoking is allowed inside the building.
    • pro The building lacks basic comforts (no TV, no central air) and the furnishings look outdated; residents lie in urine and call bells are answered slowly.
    • pro Elevators do not work; one has been out of service for a month and the other is dangerous; residents miss daily medications due to short-staffing.
    • pro There are reports of weight loss, frequent falls, and neglect of wound care, including being narcaned after being accused of drug use.
    • pro Communication with families is poor; phone calls often go unanswered and updates are vague or nonexistent.
    • pro The facility is considered unsafe and unclean (bathrooms dirty, pervasive urine odor, bedsores, residents not washed) and many believe it should be shut down.

    Review

    A chorus of troubling experiences paints a consistently bleak portrait of this facility, where families and residents tell stories of neglect, confusion, and a pervasive sense that patient care and dignity are not the facility's priorities. Several reviewers describe arriving to a place that feels run down and poorly managed: odors, dirty rooms, and a building that seems stuck in the past. One account compares the atmosphere on the second floor to "a 1970 tavern with loud music," while common areas are described as dirty or smelling of urine. Across multiple comments, the sense is that basic comforts and sanitation - television availability, air conditioning, clean furnishings, functional beds - are unreliable or outright absent. The impression is reinforced by specific complaints about the physical plant: uneven standards of cleanliness, limited access to functioning elevators, and a general impression that what should be a safe, supportive environment is instead chaotic and uncomfortable for residents and their loved ones.

    A major thread running through the reviews is a breakdown in communication and a lack of patient advocacy. Several families recount first-day confusion about which floor a loved one would be placed on, and a routine that seems more about bureaucratic misdirection than timely, patient-centered coordination. In one episode, staff directed visitors to the second floor only to be told there was no room, prompting additional anxiety about where a loved one would sleep. On a later visit, a social worker supposedly arranged a room on the first floor, but a nurse contradicted that plan, asserting the patient could not stay there. The repeated pattern of mixed messages leaves families feeling powerless and unsure about the status and safety of their loved ones, and it's a common lament that communication from the facility and its management is "bare minimum" at best and nonexistent at worst.

    The behavior and professionalism of staff are frequently cited as a core problem. Reviewers describe rude or unprofessional conduct from frontline personnel, with some accounts explicitly detailing calls or interactions that felt dismissive. There are mentions of social workers appearing fearful of certain nurses, and a troubling tone of authority that seems to prioritize staff convenience over patient needs. One reviewer notes a nurse using foul language toward an elderly patient, while another points to the perception that management does not value or advocate for residents. This sentiment is echoed by multiple family members who argue that a lack of accountability and empathy from caregivers directly undermines patient safety and well-being. The overall picture is that respectful, attentive care is inconsistent, and in many cases in question.

    The reviews repeatedly highlight serious safety and quality-of-care concerns. Residents are described as living in rooms that are dirty, with beds in disrepair and minimal attention to basic safety features. One account mentions bed rails missing, another describes a room where the bed was on the floor, and still others recount repeated falls with little or no supervision. The patient experience is marred by limited or unreliable access to daily medications, with one reviewer explicitly noting that residents were not given medications on time due to staff shortages. The physical environment compounds these problems: a building where one elevator has been out of service for weeks, another elevator described as dangerous, and residents requiring wheelchairs struggling to access essential mobility options. The combination of structural neglect and insufficient clinical oversight appears to contribute to an environment where medical issues - wounds not properly cared for, infections developing, and inappropriate or delayed responses to acute needs - are all reported as ongoing risks.

    A recurring concern is the fearsome lack of accountability and the troubling suggestion of broader organizational issues. Several reviewers reference previous trouble and name changes, implying a pattern of attempts to distance from bad publicity or accountability rather than addressing root causes. Complaints about phone access and the ability to contact owners or administrators culminate in calls by some families to shut the place down. The sense is that the facility has a history of problematic management and insufficient transparency with families, which only compounds the distress of dealing with medical and daily-care concerns. The end result, for many, is a deep distrust of the facility's ability to provide safe, dignified, and reliable care.

    Despite the overwhelmingly negative testimony, there are a few mentions that complicate the picture. A couple of reviewers acknowledge positive experiences with some staff members, praising nurses or aides who provided care during times of personal need or who seemed dedicated to helping residents progress. One account speaks fondly of staff who offered support during difficult moments, and another mentions that "clinical staff are really hardworking" and that CNAs are the heart of the place. These occasional affirmations suggest that individual employees may deliver compassion and competence, even amid a system that many readers perceive as defective or indifferent. Still, these positive notes are scarce compared with the breadth of criticism, and they tend to be framed as exceptions rather than the norm.

    Taken together, the collection of reviews presents a stark and troubling portrait of a facility in which residents and their families frequently feel ignored, unsafe, and unvalued. Common threads include confusing and mismanaged admissions and room assignments, a pattern of unprofessional or dismissive staff interactions, pervasive cleanliness and odor problems, failing infrastructure such as broken elevators and inadequate safety features, and troubling incidents regarding wound care, infection risk, and medication administration. The overarching concern is that management and staff culture do not consistently prioritize patient welfare, leaving families to fight for basic respect, timely information, and appropriate care. The repeated calls to shut down or change ownership reflect a deeper worry that the problems are systemic and enduring rather than isolated incidents.

    In the end, the narratives converge on a single, sobering conclusion: this facility has left multiple families distressed and distrustful, with a widespread perception of neglect and mismanagement that undermines both safety and dignity. The experiences they describe emphasize the urgent need for improved leadership, stronger accountability, better communication with families, and a thorough overhaul of safety and care practices. For anyone considering placing a loved one here, these accounts offer a cautionary perspective that underscores the importance of rigorous oversight, transparent operations, and a genuine commitment to patient-centered care.

    Features

    Housing

    • 249 resident community capacity 249 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago Midway (2 miles away) Chicago Midway (2 miles away)
    • Chicago O'Hare International (14 miles away) Chicago O'Hare International (14 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Symphony At Midway in Chicago, IL is an exceptional assisted living community offering a wide range of amenities and care services to meet the needs and preferences of its residents.

    Inside the community, residents can enjoy the convenience of a beauty salon for all their grooming needs, as well as access to cable or satellite TV for entertainment. Community operated transportation is available to help residents commute to various destinations within the area. A computer center is provided for those who want to stay connected digitally, while a small library offers a tranquil space for reading and relaxation.

    Residents can savor delicious meals in the dining room, designed to replicate a restaurant-style experience. Special dietary restrictions are taken into consideration to ensure that everyone's nutritional needs are met. Housekeeping services are also available to keep living spaces tidy and comfortable.

    For recreational activities, residents have access to a fitness room equipped with exercise equipment, promoting physical wellness. A gaming room provides opportunities for friendly competition and entertainment. Outdoor spaces such as gardens offer opportunities for fresh air and relaxation.

    In terms of care services, Symphony At Midway offers 24-hour call system and supervision, ensuring that assistance is always readily available when needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications on time.

    The community also places importance on mental wellness through its mental wellness program. This program aims to support and enhance cognitive health through various activities and resources.

    Residents requiring special dietary restrictions will find their needs accommodated at Symphony At Midway. The community also assists in arranging transportation for non-medical purposes such as errands or social outings.

    To enrich the lives of its residents further, the community offers scheduled daily activities facilitated by staff members, as well as resident-run activities where individuals can organize events according to their interests and hobbies. Planned day trips allow residents to explore nearby attractions and enjoy new experiences.

    Symphony At Midway's location is ideally situated, with parks, pharmacies, restaurants, transportation options, and a hospital in close proximity. This provides residents with easy access to necessary services and resources.

    Overall, Symphony At Midway strives to provide a comfortable and enriching living environment for its residents. With its numerous amenities and comprehensive care services, residents can enjoy a fulfilling and vibrant retirement lifestyle within this welcoming community.

    Nearby Places of Interest

    Transportation

    • Concourse B (1.7 miles)
    • Chicago Midway International Airport (MDW) (1.7 miles)
    • Cta (1.8 miles)
    • Atlantic Aviation (2.3 miles)
    • CTA - Kedzie-Homan (4.7 miles)
    • CTA - Sox-35th Red (6 miles)
    • 59th st Junction (6 miles)

    Parks

    • Wentworth Park (2.4 miles)
    • Douglas Park (4.1 miles)
    • Harr Park (5 miles)
    • Skinner Dog Park (6.3 miles)
    • Skinner Bark Park (6.3 miles)
    • Union Park (6.4 miles)
    • Ping Tom Memorial Park (6.5 miles)

    Pharmacies

    • Walgreens (2.8 miles)
    • Walgreens (4 miles)
    • Walgreens (4.3 miles)
    • Walgreens (4.5 miles)
    • Walgreens (4.7 miles)
    • CVS Pharmacy (5.1 miles)
    • CVS Pharmacy (5.3 miles)

    Hospitals

    • MacNeal Hospital (2.9 miles)
    • University of Illinois Hospital & Health Sciences System (5.5 miles)
    • John H Stroger Jr Hospital (5.5 miles)
    • Loyola Outpatient Center (5.6 miles)
    • Rush University Medical Center (5.8 miles)
    • Loyola University Medical Center (5.8 miles)
    • Building 217, Hines VA Hospital (5.9 miles)

    Restaurants

    • Raising Cane's Chicken Fingers (3.9 miles)
    • Chick-Fil-A (4.1 miles)
    • Marz Community Brewery (4.4 miles)
    • The Barrel (4.5 miles)
    • Maria's Packaged Goods & Community Bar (5.1 miles)
    • Portillo's Hot Dogs (5.3 miles)
    • Popeyes Louisiana Kitchen (6 miles)

    Physicians

    • University of Illinois Mile Square Health Center: Near West Side (5.9 miles)
    • Illinois Eye Institute (6.4 miles)

    Cafes

    • Panera Bread (6.4 miles)
    • Corner Bakery Cafe (6.5 miles)

    Places of Worship

    • Mosque Foundation (6.9 miles)

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