Symphony At Midway in Chicago, IL
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Information last verified:
4437 South Cicero, Chicago, IL 60632
For more information about senior living options: (844) 490-3973
The staff and administration are great. The staff are cordial and attentive to residents. The facility helps residents secure apartments and provides good physical therapy. The wound care team at Symphony Midway is exceptional, with Nicole praised as a hero for healing the wound. The atmosphere at Midway is filled with friendly, cheerful staff, providing peace of mind. Therapy is strong at Midway, and the therapy team helps residents progress and regain mobility. The first-floor nursing staff are friendly and bilingual, making communication easier. Midway is highly recommended and often seen as better than other facilities.
The staff are rude and unprofessional, showing little respect to residents. The facility is dirty and smells like urine, with rooms and hallways poorly cleaned. Wound care and overall medical care are neglected, leading to infections and deterioration. Medications are often late or not administered at all. Elevators are faulty, creating accessibility and safety problems for wheelchair residents. Management is ineffective and seems focused on money, with poor accountability and high turnover. Families are left in the dark due to consistently poor communication and unanswered calls. Transportation to appointments is not provided or poorly coordinated, causing missed care. Residents are left unattended, with frequent falls and unaddressed health needs. The facility has been described as unsafe and should be shut down.Symphony At Midway is best suited for residents who need aggressive rehabilitation support and wound-care attention, and for families that are prepared to be active partners in daily care. The strongest points emerge when a resident can leverage a hands-on therapy program, clear access to bilingual staff on the first floor, and a social work team that helps with transitions and paperwork. In those cases, patients can experience tangible mobility gains and meaningful progress toward goals, with staff who seem genuinely committed to the recovery process. Yet the success of this fit depends almost entirely on consistent, supportive leadership and dependable day-to-day operations; without steady oversight, the positives can quickly look hollow.
Caregivers should explicitly consider alternatives if safety, reliability, and transparent communication are primary concerns. Numerous reviews describe delayed medications, unanswered phone calls, and a pattern of inconsistent responsiveness that leaves families in the dark about a loved one’s condition. Reports of odors, cleanliness issues, and floors or rooms that feel neglected on some floors contrast sharply with occasional praise for individual nurses and aides. In short, for families seeking a facility with predictable operations, clear accountability, and a consistently clean, well-maintained environment, other options in the Chicago area are likely to offer a calmer, more reliable baseline experience.
The strongest assets at Symphony At Midway center on the people who stay engaged with residents and the specialized care pathways that show up in therapy and wound-care outcomes. Several reviewers cite dedicated CNAs and nurses who treat each resident with patience, and a wound-care team that delivers measurable improvements. The program’s La Familia initiative and multilingual staff create a bridge for residents who need language support and family involvement, which can translate into better adherence to treatment plans and greater emotional comfort. For a recovery-focused stay, that level of personal attention, when it’s present, can offset some of the friction that surfaces in other areas of the operation.
Yet the catalog of cons is consistently loud and aligns with a pattern of systemic gaps. Staffing shortages, especially among CNAs on certain floors, produce long wait times for assistance with basic needs, outpaced room turnover, and occasional lapses in daily hygiene routines. The facility’s physical environment appears uneven: some floors feel clean and well-kept, while others are described as smelling of urine, with furniture and rooms that have not been modernized. Elevator reliability remains a safety risk for residents in wheelchairs, and several accounts describe miscommunications, missed meals, and medication administration that arrives late or not at all. Taken together, these issues create real jeopardy for vulnerable residents and erode trust with families.
The key question is whether the clinical strengths can meaningfully offset the operational and environmental drawbacks. On the therapy and wound-care fronts, progress is real when residents have access to attentive staff, consistent routines, and a stable plan overseen by attentive managers. The praise directed at individual leaders and clinicians, Edgar the administrator, Laura the nurse, Madiya the nurse manager, and the wound-care team, illustrates what consistency looks like in practice. When that consistency exists, families report peace of mind and residents report improved function. However, the same reviews also reveal how fragile that balance is: a single management lapse or shift in staffing can reignite the very problems the facility promises to fix, leaving families holding the bag with questions and concerns that go unanswered.
The prudent, decision-focused approach is to treat Symphony At Midway as a facility with high-variance outcomes: potential for notable rehabilitation and warmth from some staff, tempered by persistent risks tied to organization, communication, and environment. Families should plan to audit core systems upfront: tour floors during different times of day, verify med-pass processes in real time, confirm elevator status and accessibility, and request a direct conversation with the administrator about staffing levels and turnover. Ask for examples of recent patient goals, progress notes, and discharge plans. Examine the dining program and housekeeping routines on the floor where the loved one will reside, and insist on a written care plan with specific responses for common needs, such as assistance with transfers, bathroom routines, and wound-care protocols. Above all, demand ongoing, transparent updates and a clear escalation path when concerns arise.
In the end, Symphony At Midway will serve best those who can combine faith in the clinical team with vigilant, proactive oversight from family or a trusted advocate. It is not enough to rely on positive anecdotes or favorable marketing; the true test lies in day-to-day consistency, environmental upkeep, and timely communication. For families with strong support networks ready to monitor care, push for accountability, and navigate complex discharge planning, the facility can deliver meaningful rehab and a sense of progress. For others, especially those needing steady, dependable staffing, a consistently clean and odor-free environment, and reliable med administration, alternatives that demonstrate steadier performance in these core areas are worth pursuing first. The decision should hinge on a candid assessment of whether the current leadership and staffing can sustain the level of care required, with a concrete plan to verify improvements over time and a clear exit strategy if early concerns reemerge.
249 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago Midway (2 miles away) Chicago O'Hare International (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Symphony At Midway in Chicago, IL is an exceptional assisted living community offering a wide range of amenities and care services to meet the needs and preferences of its residents.
Inside the community, residents can enjoy the convenience of a beauty salon for all their grooming needs, as well as access to cable or satellite TV for entertainment. Community operated transportation is available to help residents commute to various destinations within the area. A computer center is provided for those who want to stay connected digitally, while a small library offers a tranquil space for reading and relaxation.
Residents can savor delicious meals in the dining room, designed to replicate a restaurant-style experience. Special dietary restrictions are taken into consideration to ensure that everyone's nutritional needs are met. Housekeeping services are also available to keep living spaces tidy and comfortable.
For recreational activities, residents have access to a fitness room equipped with exercise equipment, promoting physical wellness. A gaming room provides opportunities for friendly competition and entertainment. Outdoor spaces such as gardens offer opportunities for fresh air and relaxation.
In terms of care services, Symphony At Midway offers 24-hour call system and supervision, ensuring that assistance is always readily available when needed. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is provided to ensure that residents take their medications on time.
The community also places importance on mental wellness through its mental wellness program. This program aims to support and enhance cognitive health through various activities and resources.
Residents requiring special dietary restrictions will find their needs accommodated at Symphony At Midway. The community also assists in arranging transportation for non-medical purposes such as errands or social outings.
To enrich the lives of its residents further, the community offers scheduled daily activities facilitated by staff members, as well as resident-run activities where individuals can organize events according to their interests and hobbies. Planned day trips allow residents to explore nearby attractions and enjoy new experiences.
Symphony At Midway's location is ideally situated, with parks, pharmacies, restaurants, transportation options, and a hospital in close proximity. This provides residents with easy access to necessary services and resources.
Overall, Symphony At Midway strives to provide a comfortable and enriching living environment for its residents. With its numerous amenities and comprehensive care services, residents can enjoy a fulfilling and vibrant retirement lifestyle within this welcoming community.
Symphony At Midway is located at 4437 South Cicero, Chicago, IL 60632 in Cook County, Illinois
Symphony At Midway on seniors.fyi includes 8 photos including images showing interior, reception area, assistance, healthcare, television, bedroom, plant, decor, and more.
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