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2.8 from 94 reviews
5 stars
33
4 stars
8
3 stars
2
2 stars
7
1 stars
44
Overall Review of Symphony At Midway
common14 reviews mention this
Staff kindness and practical help
Many residents and families describe staff as caring and supportive.
A number of reviews highlight staff members as friendly and attentive, with people thanking nurses and CNAs for help during recovery and therapy. Some reviewers also point to smooth day-to-day support like assistance with progress and wound/therapy attention. At the same time, other reviews describe staff as rude or unresponsive, so the experience seems inconsistent depending on floor and timing.
caveat9 reviews mention this
Odor and cleanliness complaints
Residents and visitors frequently complain about bad odors and room cleanliness.
Several reviews mention strong urine-like smells throughout the building, including hallways and bathrooms, and describe rooms as dirty or in disarray. A few reviews also mention mold or bedding/bedside cleanliness concerns, along with concerns about housekeeping. Even some reviewers who are otherwise disappointed link the environment to an overall negative experience.
caveat7 reviews mention this
Calls, delays, and communication
Multiple reviewers report problems getting help and reaching staff.
Residents and families describe delays in getting assistance, including slow call-light responses and long waits for help. Several reviews also say they have trouble getting through by phone or that call backs and updates are unreliable. Reviews that mention medication issues and care needs often tie these problems to staffing coverage and responsiveness.
caveat2 reviews mention this
Elevator reliability concerns
Elevator problems come up in multiple negative reviews.
Some reviewers describe elevators not working for extended periods or becoming unsafe for residents who need them. These issues are especially concerning where residents use wheelchairs and depend on the elevators to move around the building.
caveat4 reviews mention this
Dining quality feels inconsistent
Food complaints and food-related concerns vary widely across reviews.
While the community offers restaurant-style dining and meal preparation, some residents report problems such as late meals or dissatisfaction with prepared textures like pureed food. Other reviews describe the food as nasty or served cold, and at least one reviewer said breakfast was significantly delayed. A separate set of comments is more positive, but food quality still shows up as a recurring concern in negative reviews.
common3 reviews mention this
Therapy and activities help residents
Reviews describe therapy and structured activities as meaningful parts of life here.
Some reviewers credit therapy teams with helping them improve mobility and overall recovery, including staying focused on getting better. Others highlight scheduled activities such as bingo, cards, and movie nights, describing them as ways to stay engaged. This aligns with the community’s emphasis on daily activities and fitness programming.
caveat3 reviews mention this
Wound care experiences are mixed
Reviews include both positive and negative accounts of wound-related care.
A few residents specifically praise wound care and say a wound care team helped with healing. Other reviews describe wound-care problems, including concerns about infections, staples bleeding, or a lack of proper cleaning and dressing changes. Those negative accounts often appear alongside broader care and communication complaints.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
249 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Chicago Midway (2 miles away)
Chicago O'Hare International (14 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Transportation
Concourse B (1.7 miles)
Chicago Midway International Airport (MDW) (1.7 miles)
Cta (1.8 miles)
Atlantic Aviation (2.3 miles)
CTA - Kedzie-Homan (4.7 miles)
CTA - Sox-35th Red (6 miles)
59th st Junction (6 miles)
Parks
Wentworth Park (2.4 miles)
Douglas Park (4.1 miles)
Harr Park (5 miles)
Skinner Dog Park (6.3 miles)
Skinner Bark Park (6.3 miles)
Union Park (6.4 miles)
Ping Tom Memorial Park (6.5 miles)
Pharmacies
Walgreens (2.8 miles)
Walgreens (4 miles)
Walgreens (4.3 miles)
Walgreens (4.5 miles)
Walgreens (4.7 miles)
CVS Pharmacy (5.1 miles)
CVS Pharmacy (5.3 miles)
Hospitals
MacNeal Hospital (2.9 miles)
University of Illinois Hospital & Health Sciences System (5.5 miles)
John H Stroger Jr Hospital (5.5 miles)
Loyola Outpatient Center (5.6 miles)
Rush University Medical Center (5.8 miles)
Loyola University Medical Center (5.8 miles)
Building 217, Hines VA Hospital (5.9 miles)
Restaurants
Raising Cane's Chicken Fingers (3.9 miles)
Chick-Fil-A (4.1 miles)
Marz Community Brewery (4.4 miles)
The Barrel (4.5 miles)
Maria's Packaged Goods & Community Bar (5.1 miles)
Portillo's Hot Dogs (5.3 miles)
Popeyes Louisiana Kitchen (6 miles)
Physicians
University of Illinois Mile Square Health Center: Near West Side (5.9 miles)
Symphony At Midway on seniors.fyi includes 8 photos including images showing interior, reception area, assistance, healthcare, television, urban, architecture, bedroom, and more.
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249 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chicago Midway (2 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Secure, well-run community with friendly staff and engaging activities.
Seniors and Modern Transportation: Exploring Uber, Lyft, and Other Ride-Hailing Options
Comprehensive Guide to Qualifying for Home Health Care Services
Powerful Realities of Elder Abuse and the Most Effective Ways to Report It
