St Paul's House & Health Care Center
Save3800 North California Avenue, Chicago, IL 60618
For more information about senior living options: (844) 490-3973
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Assisted Living
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The CNA, nurses, and therapy were great, and the stay was very pleasant. Paul House offers 24/7 nursing care and physical, occupational, and speech therapy, with kind and compassionate management and a lovely, newly remodeled community. The hospice care at Paul House was attentive and caring during a difficult time. Paul House has continued to provide excellent care for its most vulnerable patients. Erica in physical therapy was the only truly helpful staff member, showing care for patients and families. A reviewer described a very positive experience at Paul House, praising the staff's kind and attentive care in a clean, safe facility. The mom looked healthier and well cared for, with staff who got to know her and helped her participate in activities. Mel in the business office, Gerald in admissions, and Esperanza the activities director were said to go above and beyond for the family. The CNAs are consistently friendly and go above and beyond.
The reviewer warned others not to use the facility, calling the staff horrid, rude, and unprofessional and questioning how residents are treated. The reviewer notes that calls to the facility often go unanswered, describing the service as very bad. The administrator and director were described as unhelpful, rushed, and impolite, providing little guidance. Nurses were described as not very helpful, with staff often unresponsive to questions. The facility is described as understaffed, with concerns about the quality and attentiveness of care. There are serious accusations of negligence and disrespect by the administrator regarding a resident's privacy and belongings. The facility is said to have lacked proper medical supplies needed for the resident's care.Paul House presents itself as a facility that spans from assisted living to skilled nursing, with 24/7 nursing care and a full slate of rehabilitation therapies - physical, occupational, and speech. Several reviewers highlight how CNA staff, nurses, and therapy teams contributed to a pleasant stay, and they point to the recently remodeled spaces as a positive backdrop for care. The sense from these accounts is that, when staffing and communication align, residents receive attentive, ongoing care and can feel safe in a well-maintained environment that prioritizes activity and engagement.
Hospice experiences at Paul House are a recurring thread in the more favorable notes. A sister recalls her relative's time there as hospice, praising the staff as attentive and caring during an especially difficult period. This reviewer emphasizes continuity of quality care, noting that the same level of compassion they remembered from the facility when it operated as St. Paul's persisted. The overall tone is one of reassurance: the staff's dedication to honoring residents' needs during end-of-life care remains a core strength, and the facility's evolution into Paul House has preserved the sense of dignity and respect for vulnerable patients.
Yet the feedback is not one-sided. A sharply critical sentiment warns prospective families to steer clear, arguing that the staff can be horrid, rude, and unprofessional, and expressing strong concern about how residents are treated. This review underscores a fear that the basic daily care and interpersonal treatment fall well short of what is expected, painting a picture of a facility that struggles with customer service, communication, and consistent compassion. The author also voices frustration with accessibility, recounting multiple failed attempts to reach staff by phone and suggesting a pervasive communication gap that leaves family members feeling out of the loop.
Another set of reviews offers a more nuanced mix, acknowledging some positives while detailing persistent logistical and communication challenges. While there is recognition that a few staff members, such as a physical therapy colleague named Erica, stood out for being genuinely helpful and caring, other interactions were described as ineffective or rushed. The critique extends to the administrative layer, where figures like the director and certain admissions staff receive harsh judgment for responsiveness and approach to discharge planning. The reviewer also notes practical hurdles - from limited access to direct nurse lines and the absence of voicemail to a schedule that makes timely coordination difficult - along with concerns about Medicaid-related constraints that color the care options available to families.
On the other hand, several reviews celebrate specific individuals and moments of positive experiences inside Paul House. A strong note of gratitude is directed toward Gerald, Lee, James, and the wider staff for their care during a family member's stay, with descriptions of a recently renovated, clean, safe, and nicely decorated facility. Praise goes to the CNA team for their warmth and attentiveness, and to members of the team in administrative and support roles - Mel in the business office, Esperanza in activities, and the admissions staff - for going "above and beyond." These accounts emphasize that, when the care team is aligned, residents feel known, supported, and comfortable, and families can observe meaningful improvements in health and well-being.
The most troubling and candid critique centers on a disturbing administrative incident surrounding a loved one's stay near the end of life. The reviewer accuses the administrator, identified as Gerald, of mismanaging visitation, allowing access to private information about the patient's whereabouts, and tolerating the looting of belongings. The accusation is serious: a sense of betrayal by leadership that undermines trust at a time when families are most vulnerable. The reviewer concludes with a pointed warning to others: if you care about your family, be cautious about the facility's leadership and the overall handling of a loved one's personal matters, even as they acknowledge that the nursing staff can be dedicated and hard-working.
Taken together, the collection of reviews presents a facility with a spectrum of experiences. Some families describe Paul House as a place of genuine care, capable of meeting complex needs with compassionate staff, efficient problem-solving, and thoughtful amenities. Others report significant frustrations with communication, access to staff, and administrative decisions that color their overall impression. The common threads across these accounts suggest that the quality of Paul House can be highly variable, influenced by the specific staff on duty, the presence of effective leadership, and the family's ability to navigate the facility's systems - particularly for those relying on Medicaid. For families currently evaluating this option, the message seems to be to prepare for a range of possibilities, seek out multiple interactions with different team members, and ask pointed questions about communication protocols, discharge planning, and how concerns are escalated and resolved.
110 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (11 miles away) Chicago Midway (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St. Paul's House & Health Care Center, located in the vibrant city of Chicago, IL, offers a warm and welcoming assisted living environment designed to cater to the diverse needs of its residents. This community combines comfort, care, and convenience to foster an enriching lifestyle for seniors.
The center boasts a wide range of amenities that enhance daily living. Residents can enjoy pampering services at the beauty salon or stay connected with loved ones through Wi-Fi/high-speed internet access. A fully furnished living experience awaits in cozy accommodations featuring private bathrooms and kitchenettes. Various communal spaces encourage social interaction and engagement, including a fitness room for staying active, a gaming room for entertainment, and a small library for quiet reflection.
Dining is an enjoyable affair at St. Paul’s, where residents savor delectable meals in a restaurant-style setting tailored to meet special dietary restrictions. The dining room fosters a sense of community as residents gather to share their meals.
Care services are thoughtfully designed to promote independence while providing necessary assistance. With 24-hour supervision and emergency call systems in place, residents receive peace of mind knowing help is always available if needed. Trained staff members offer support with activities of daily living such as bathing, dressing, medication management, and meal preparation.
A variety of planned activities enrich life at St. Paul’s House—from fitness programs that keep residents physically active to scheduled day trips that explore local attractions. Concierge services ensure that all needs are met promptly while fostering an engaged community atmosphere.
Situated within close proximity to numerous amenities—including cafes, parks, pharmacies, restaurants, transportation options, theaters, and hospitals—residents at St. Paul's have convenient access to everything they need for an active lifestyle.
Whether it's enjoying time outdoors in the garden or participating in resident-run activities that foster friendships and connection amongst peers, St. Paul’s House & Health Care Center stands out as an exceptional choice for those seeking assisted living in Chicago's supportive environment.
St Paul's House & Health Care Center is located at 3800 North California Avenue, Chicago, IL 60618 in Cook County, Illinois
St Paul's House & Health Care Center on seniors.fyi includes 5 photos including images showing architecture, building, interior, computers, physical therapy, rehabilitation, exercise, healthcare, and more.
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