Burbank Rehabilitation Center

Pros

• The staff at VeraCare is friendly and focused on providing quality care.
• The facility is clean, with a pleasant smell of bleach and soap.
• Patients have made remarkable progress due to excellent physical therapy programs.
• The social worker was helpful in setting up aftercare for patients.
• The overall organization and cleanliness of the facility have significantly improved since last year.
• Many families expressed gratitude for the care their loved ones received during their stay.
• One reviewer noted that their relative was very happy with the care provided by the staff.

Cons

• The facility has terrible living conditions, and the staff and management are horrific and unprofessional.
• The nursing staff is horrible, and management is rude with little regard for patients or families.
• The business office and discharge planning were disappointing, providing information slowly and showing no willingness to help.
• There were significant communication issues with the social worker, who lacked follow-through and appeared not to have the patient's best interests in mind.
• The staff demonstrated a lack of professionalism from receptionists to higher-level employees.
• Administration was frequently unhelpful and often unavailable for assistance.
• The facility struggled to handle unusual medical situations effectively, leading to inadequate care for patients with specific needs.
• A patient was prescribed unnecessary medication without proper communication regarding their care plan.
• Family members had to extensively advocate for appropriate care due to poor response from nursing staff and doctors.
• A family member experienced significant improvement after being removed from the facility, indicating that care at the facility was lacking.

Review

The reviews of various facilities present a stark contrast in experiences and perceptions, revealing the complexities of healthcare settings for rehabilitation and long-term care. On one hand, some families commend the warmth and professionalism exhibited by staff members, highlighting their commitment to patient care, cleanliness of the facility, and effective rehabilitation services. For instance, a daughter expressed gratitude for her father's successful recovery after a prolonged hospital stay due to severe medical issues. His transition into rehabilitation at VeraCare resulted not only in improved physical health—he left without the need for a tracheostomy but also regained his ability to communicate. Such success stories underline the importance of competent care teams who are dedicated to helping patients achieve their best potential.

However, contrasting reviews illustrate deeply concerning experiences that leave families feeling abandoned and frustrated. One reviewer detailed their mother's unfortunate experience with poor communication from both nursing staff and administration at a different facility. Their family felt they had no choice but to remove her after witnessing inadequate standards of care marked by unprofessionalism among staff members. They recounted struggles with obtaining timely information regarding discharge planning, which added unnecessary stress during an already challenging time. This sentiment was echoed by several others who encountered similar obstacles when trying to navigate complex bureaucracies in search of answers about their loved ones’ conditions.

The varying levels of satisfaction also included critiques about specific personnel within these organizations. Some families noted that while certain therapists provided valuable services—like physical therapy which was highly praised—other areas suffered from lackluster support or neglectful attitudes from nursing staff and management. Reviews disclosed instances where patients were prescribed unnecessary medications or received inadequate follow-up on ongoing treatments—a cause for alarm among concerned family members who expected better coordination in their relatives' care.

Mismanagement appeared as a recurrent theme across many accounts. For example, one reviewer reported significant frustrations with the business office’s inability to provide timely and relevant information regarding billing processes post-discharge—a problem compounded by an apparent lack of accountability from higher-level management when concerns were raised. Inadequate responses from administrative personnel left families feeling helpless in navigating what should have been manageable situations after patients were discharged.

Furthermore, emotional distress stemming from inadequate training among caregivers could have dire consequences for vulnerable individuals requiring specialized interventions for existing conditions such as anxiety or ventilatory support needs. A family reported that despite their efforts to communicate specific requirements related to anxiety medication schedules for their mother—a tracheostomy patient—the nurses failed to appropriately ensure proper care protocols were adhered to during her stay.

Yet amidst all this turmoil and dissatisfaction lie stories reflecting positively on certain institutions where cleanliness was maintained rigorously and responsive staff created an environment conducive to healing rather than despair. Families acknowledged instances where communication flowed easily between therapists, administrators, and other involved parties leading them toward thoughtful discharge planning with comprehensive aftercare pathways established prior to exiting the facility.

In conclusion, these reviews bring forth critical insights into patient experiences within rehabilitation facilities—from stories illuminating dedication by staff fostering recovery paths filled with compassion and responsiveness—to cautionary tales warning against places replete with bureaucracy riddled by poor communication practices leaving family members grappling for answers amid overwhelming challenges facing loved ones in need of genuine assistance throughout their journeys towards improved health outcomes. The feedback collectively serves as both praises honoring exceptional service while calling attention urgently needed reforms addressing systemic flaws persistently frustrating too many seeking quality caregiving environments today.

Parks

• Harr Park (0.5 miles)
• Wentworth Park (4 miles)
• Washington Park (8.3 miles)

Restaurants

• Stacked (1 miles)
• Andy's Frozen Custard (1.3 miles)
• Burger King (1.5 miles)
• Chick-Fil-A (1.7 miles)
• Portillo's Hot Dogs (1.9 miles)
• The Patio (2.3 miles)
• Al Bawadi Grill (2.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (1.4 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (4 miles)

Cafes

• Corner Bakery Cafe (1.4 miles)
• Panera Bread (2 miles)
• Starbucks (9.1 miles)
• Starbucks (9.1 miles)

Hospitals

• Advocate Children Hospital-Hope Pavilion (1.5 miles)
• Advocate Christ Outpatient Pavilion (1.6 miles)
• Little Company of Mary Hospital (3.4 miles)
• Palos Community Hospital (5.4 miles)
• MacNeal Hospital (7 miles)
• St Bernard Hospital (7 miles)
• Comer Children's Hospital (8.7 miles)

Places of Worship

• Mosque Foundation (2.5 miles)
• Palos Islamic Center (5.6 miles)
• Beth Eden Baptist Church (5.9 miles)
• Holy Name Of Mary Church (6 miles)

Transportation

• Atlantic Aviation (3.1 miles)
• Cta (3.7 miles)
• Chicago Midway International Airport (MDW) (3.7 miles)
• Concourse B (3.8 miles)
• Metra - Morgan Park / 115th Street (5.6 miles)
• 59th st Junction (7.4 miles)
• Metra - 107th Street (7.9 miles)

Physicians

• All Star Pediatrics (7 miles)
• Loyola Medicine Burr Ridge (8.3 miles)