Alden Valley Ridge Rehab & Health Care Center

Pros

• The physical therapy staff at Alden Valley Ridge are praised as miracle workers, providing stellar service and helping patients achieve significant milestones, such as learning to walk again.
• The staff is commended for their kindness, professionalism, and dedication, creating a caring environment for residents.
• Family members appreciate the regular personal updates provided by the staff, which help ease worries about their loved ones' conditions.
• The team is noted for being responsive to patient needs and family requests, showing genuine care for patients' well-being.
• Many reviewers express satisfaction with the cleanliness of the facility and the quality of care received by their loved ones.
• Residents on specific floors (like the third floor) are described as receiving excellent care from friendly and attentive staff who know them well.
• Overall, several reviewers would recommend Alden Valley Ridge to others seeking care for their loved ones in Bloomingdale.

Cons

• The staff on the second floor are very rude and unprofessional, often ignoring their patients.
• There is a lack of attention from nurses on the second floor, with some sitting at the station on their phones and neglecting patient care.
• The food is described as barely edible and the facility is usually understaffed.
• Concerns raised with the administrator go unheard and appear to be disregarded.
• A family member experienced a serious incident when her foot was run over by a wheeler, resulting in injury and a lack of timely assistance.
• Residents were left without proper care for extended periods, leading to unfortunate situations like being left without a diaper for hours.
• The conditions on the second floor were harsh, prompting one family to remove their loved one within 48 hours due to poor care.
• Despite being in an attractive facility, the experiences shared by patients suggest significant issues with care quality on certain floors.

Review

Alden Valley Ridge in Bloomingdale has garnered a mixed bag of reviews, showcasing both commendable strengths and significant weaknesses in the care provided. A clear highlight among the positive experiences is the exceptional physical therapy staff, who have been described as "miracle workers." Several reviewers express heartfelt gratitude for how these professionals have managed to help loved ones achieve remarkable recovery milestones, including learning to walk again after dire prognoses. The dedication shown by the physical therapy team is clearly appreciated, with one spouse specifically noting their vigilance during the pandemic. This couple felt reassured by regular phone updates about their loved one's condition and praised the rigorous adherence to COVID-19 guidelines—factors that undoubtedly contributed to a sense of trust and comfort.

The nursing staff's general demeanor and ability to forge meaningful connections with patients also receive accolades in some feedback. For instance, another reviewer highlighted how caregivers on the Alzheimer's floor demonstrate genuine compassion towards residents, knowing each individual's likes and dislikes. This personal touch greatly enhances the quality of care for those with memory impairments, leading family members to feel reassured about their loved ones' well-being. Such sentiments echo through multiple reviews that stress how attentive and caring staff can make a profound difference in patient outcomes.

However, not all aspects of Alden Valley Ridge are praiseworthy. Some accounts reveal glaring deficiencies in staffing levels and engagement on certain floors, particularly on the second level. One unfortunate experience detailed neglectful behavior where a resident was left without proper assistance for extended periods; an alarming incident occurred when an elderly woman suffered physical harm due to inadequate oversight from staff. Such severe lapses raise concerns about patient safety and overall operational efficiency within this particular unit.

Additionally, there are conflicting reports about different floors in terms of care quality. While one family found exceptional support on the third floor dedicated to Alzheimer’s care, they were quick to criticize experiences reported from previous placements on lower levels where rudeness from nurses was prevalent. Descriptions of lengthy wait times for assistance paint a distressing picture that contrasts sharply with other reviewers’ positive highlights regarding responsiveness and attentiveness from staff members outside this problematic context.

Patients’ dining experiences further contribute to ongoing critiques; many expressed disappointment over meal quality being substandard or barely edible across various floors—even underlining complaints regarding inconsistency between floors concerning both food quality and service standards. These discrepancies point toward possible systemic issues within kitchen operations or cross-floor communication barriers affecting residents' satisfaction.

In sum, while Alden Valley Ridge does exhibit strengths—particularly through its dedicated physical therapy team and compassionate Alzheimer's caregivers—it is clear that substantial improvements are still needed in providing consistent staffing levels across all units along with improvements in training protocols for nursing staff at every tier of service delivery. Experiences vary widely depending on various factors such as floor placement or individual staff interactions; thus leaving potential residents—or their families—needing thorough evaluation before making critical decisions concerning elder care placement at this facility.

Parks

• Westlake Park (0.7 miles)
• Goose Lake Park (3.3 miles)
• Mallard Lake County Forest Preserve (3.9 miles)
• Northside Park (4.8 miles)
• Newton Park (5 miles)
• Illinois Prairie Path - Mile Marker Zero (5.7 miles)
• Berens Park (5.7 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (2.4 miles)
• Walgreens (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4.7 miles)
• Walgreens (4.9 miles)
• CVS Pharmacy (5.1 miles)

Theaters

• Addison Cinema Addison, Il (2 miles)
• AMC DINE-IN Yorktown 18 (7.3 miles)
• AMC Streets of Woodfield 20 (7.3 miles)
• AMC Oakbrook Center 12 (8.1 miles)

Cafes

• Starbucks (2.1 miles)
• Starbucks (3.1 miles)
• Qahwah House (5.9 miles)
• Starbucks (6.6 miles)
• Starbucks (7.1 miles)

Restaurants

• Chick-Fil-A (2.5 miles)
• Popeyes Louisiana Kitchen (2.8 miles)
• McDonald's (3.5 miles)
• McDonald's (4.5 miles)
• 302 Wheaton (5.5 miles)
• Portillo's Hot Dogs (5.8 miles)
• Popeyes Louisiana Kitchen (6.2 miles)

Transportation

• Metra (4.1 miles)
• Metra Train Station (4.1 miles)
• Metra (4.7 miles)
• Metra (5.7 miles)

Physicians

• Dupage Medical Group (4.1 miles)
• Wheaton Eye Clinic (4.2 miles)
• Dupage Medical Group (6.5 miles)
• Barrington Orthopedics (7.6 miles)

Places of Worship

• College Church (5.1 miles)
• Calvary Community Church (5.8 miles)
• St Hubert Church (7.3 miles)

Hospitals

• Central Dupage Hospital - Mother & Baby Pavilion (6.4 miles)
• Northwestern Medicine Central DuPage Hospital Sleep Health Center (6.4 miles)
• Central Dupage Hospital (6.5 miles)
• Marianjoy Rehabilitation Hospital and Clinics (6.9 miles)