Helia Healthcare Of Benton
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Information last verified:
1310 Mark Franklin Louis Street, Benton, IL 62812
For more information about senior living options: (844) 490-3973
Helia of Benton has proven to be amazing at caring for loved ones as if they were part of their own family. The staff have gone above and beyond many times for the residents. Helia Healthcare personnel have earned respect and admiration. The nurse who works there is absolutely amazing, great with the residents and incredible at her work. The place is very nice. The place is very clean, the staff is nice and well trained, and the residents are friendly and loving. The staff are dedicated, patient, kind, and considerate toward residents. The RNs are empathetic and always available to provide updates. The aides are very helpful, kind, and knowledgeable about residents' diagnoses and needs. The charge nurse is always available to answer questions and listen to concerns.
The facility didn't tell him about an appeal and got him kicked off his insurance. The facility lost his false teeth. The facility lost his glasses. The facility lost half of his clothing, though his sister was doing his laundry. The facility lost all his blankets again, though his sister was doing his laundry. The staff let a UTI get absolutely out of control. The staff have a 1000-yard stare and barely speak to the residents. The facility is among the lowest paid in the area, pulling employees from the bottom of the barrel. The facility neglected him to the point he developed a bed sore nearly to the bone. The facility's 4.5-star rating is clearly manipulated.Helia Healthcare Of Benton is best suited for families that prize a responsive, caring frontline staff and a home-like atmosphere, even as they recognize the building and systems may feel dated. The prevailing theme from many reviews is a staff culture that genuinely cares for residents, with aides, nurses, and activity personnel frequently described as patient, kind, and accessible to families seeking answers. For families who want ongoing personal engagement, reassurance from caregivers, and daily warmth in a setting that aims to feel like home, Helia can deliver meaningful value. This is not a glossy, state-of-the-art campus; it’s a pragmatic choice for relatives who want a more intimate, caregiver-driven experience and are prepared to monitor operations closely.
On the other hand, there are strong signals that make alternatives worth considering, especially for families prioritizing clinical certainty, flawless logistics, and a modern infrastructure. A significant portion of the reviews raise red flags about safety, reliability, and resource availability: missing personal belongings (glasses, dentures, clothes, blankets), lapses in timely care for illnesses like UTIs, and a troubling case of a bed sore nearly to the bone. The facility’s aging building and “antiquated equipment” compound these concerns, suggesting higher risk for practical mishaps or slower responses during urgent needs. For families needing rigorous infection control, predictable care coordination, and less exposure to losses or inconsistencies, exploring other options with stronger, more visible performance metrics would be prudent.
The strongest positives, genuine kindness from staff, frequent expressions of care, and a sense that residents are treated like family, do offer meaningful offset to several drawbacks, but they do not erase the risk calculus. Reviews consistently credit front-line personnel with going above and beyond in difficult circumstances, and several accounts point to compassionate communication and dependable availability from charge nurses, RNs, and aides. Cleanliness and a homelike ambiance emerge as meaningful strengths, and multiple witnesses attest that the team remains accessible and responsive even when the facility itself is strained by age or limited resources. Where these attributes matter most, resident mood, day-to-day quality of life, meaningful social interaction, the staff can compensate for many logistical gaps and create a supportive micro-community.
Nevertheless, the operational gaps are hard to overlook. The most concerning themes center on what appears to be inconsistent care oversight and fragile systems: real risks from UTIs left unchecked, dehydration episodes, and a serious bed sore case that underscores the potential consequences of delayed or insufficient clinical attention. The loss of personal items is more than an annoyance; it signals gaps in accountability and household management that can erode trust and add emotional strain to families already navigating frailty and decline. The combination of an aging facility with outdated equipment and a staffing model described as “dangerously understaffed” in certain reviews creates a landscape where even well-meaning staff may struggle to deliver optimal outcomes every day.
For families weighing Helia Benton, a practical due-diligence checklist is essential. Before choosing, insist on a transparent, resident-level care plan with documented interventions for recurring issues such as UTIs, hydration, skin integrity, and falls prevention. Request current staffing ratios by shift and ask for how often residents are monitored for signs of deterioration. Probe the facility’s inventory controls for personal belongings and establish a clear policy for lost items, including accountability steps and compensatory remedies. Tour the halls with a critical eye for equipment, room upkeep, and safety features, and interview both administrators and frontline staff about escalation procedures when concerns arise. Finally, seek real-time references from families actively involved in care decisions to gauge how well the staff communicate during crises and how leadership responds to concerns.
The bottom line is clear: Helia Healthcare Of Benton offers a caregiving ethos that resonates with many families, the sense that residents are cared for as if they were part of the staff’s own family, paired with a facility that feels warm and approachable. Yet the price of that warmth is borne by a pattern of operational weaknesses that can escalate risk for vulnerable residents: missed care opportunities, losses of personal belongings, and potentially dangerous lapses in medical attention. For some, the trade-off is acceptable because the emotional and relational care provided by staff creates a consistent, comforting daily experience. For others, especially those with higher medical needs, complex rehabilitation goals, or a strong preference for flawless logistics, the safer choice may be to consider other communities with stronger clinical oversight, modern infrastructure, and clearer accountability. In short, Helia Benton is a viable option for families who value empathetic, accessible caregiving and are prepared to advocate actively; for those requiring tighter clinical governance and reliability, alternatives should be explored.
83 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Helia Healthcare of Benton is an assisted living community located in Benton, IL. Our community provides a range of amenities and care services to ensure that our residents feel comfortable and supported.
Our amenities include a beauty salon, where residents can enjoy pampering and grooming services, as well as cable or satellite TV for their entertainment needs. We also offer community operated transportation, making it easy for residents to access local attractions and run errands.
For those who enjoy staying connected online, we have a computer center and Wi-Fi/high-speed internet available throughout the community. Our dining room offers restaurant-style dining with nutritious meals prepared by our skilled culinary team. Residents can also take advantage of our kitchenette if they prefer to cook their own meals.
We understand the importance of physical fitness, which is why we have a fitness room and wellness center on-site. There is also an outdoor space and garden for residents to enjoy nature and fresh air.
Our care services include 24-hour call system and supervision to ensure the safety and well-being of our residents. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and support for special dietary restrictions, including diabetes diet.
At Helia Healthcare of Benton, we prioritize mental wellness through our mental wellness program. We also offer transportation arrangements for non-medical purposes as well as doctor's appointments.
In terms of nearby amenities, there are cafes, parks, pharmacies, restaurants, places of worship, hospitals all closeby. Additionally, we provide a variety of activities for our residents including fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Overall, Helia Healthcare of Benton aims to provide a comfortable and supportive environment where residents can thrive physically, mentally, and socially while receiving personalized care services tailored to their needs.
Helia Healthcare Of Benton is located at 1310 Mark Franklin Louis Street, Benton, IL 62812 in Franklin County, Illinois
Helia Healthcare Of Benton on seniors.fyi includes 3 photos including images showing bedroom, building, entrance, architecture, outdoor, interior, windows, and more.
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