Rosewood Care Center Of Alton

Pros

• The facility has beautiful surroundings and good sanitation.
• The rooms are well-maintained and adequate for residents.
• Staff members provided excellent care for the aunt during her stay.
• The dining area is satisfactory, with some meals being enjoyable.
• Previous experiences at Rosewood Care Center were positive, with no complaints about food quality from residents like the father mentioned in the review.

Cons

• The facility lost the patient's great grandma's teeth and made her last days miserable.
• The experience at Riverside Rehab and Healthcare is not great, with significant miscommunication among staff.
• The staff is currently not performing well due to ongoing transition issues.
• There are only two kitchen staff members serving 180 residents, leading to cold and unappetizing food.
• The reviewer rates the facility poorly, stating they do not adequately care for patients.
• The patient has no activities available to them.
• A family member reported a lack of response from nurses when vital medication was needed, and the call button was ignored.
• An old band-aid on a fall injury was not changed in a timely manner.
• A family member felt that their concerns about medication were dismissed by staff during their stay.
• There was no request for an evaluation upon checking out, indicating a lack of concern for patient feedback.

Review

The experience of families with Rosewood Care Center, now rebranded as Riverside Rehab and Healthcare, has been a mixed bag, revealing both positive aspects and significant shortcomings. One family member’s account highlights a distressing situation where their Great Grandma's teeth were lost by the facility, which exacerbated her last days. This narrative underscores the emotional toll that such neglect can take on residents and their families, as they are left to grapple with not only the physical care of their loved ones but also their dignity and comfort during vulnerable times.

Currently, one individual shared discontent concerning their sister's stay at Riverside Rehab and Healthcare. The facility's transition following a recent acquisition seems to have led to a disorganized environment rife with miscommunication among the staff. This reporter notes that essential items sent for their sister often fail to reach her due to inefficient processes within the staff. The issues extend beyond logistics; dissatisfaction with food quality is evident, with complaints about cold meals from an understaffed kitchen serving 180 residents with only two workers. This scenario reflects poorly on the facility’s ability to cater adequately for its residents, raising concerns about overall resident satisfaction.

On the other hand, another review reflects a more favorable view of Rosewood Care Center based on prior experiences during an aunt's stay. The reviewer describes the facility as “nice” and “clean,” praising the attentive care provided by the staff. They note that while there was an adequate schedule of activities for rehabilitation, including regular physical therapy sessions, there could still be improvements in meal quality. This perspective serves as a contrast to other accounts highlighting neglect and poor service standards.

Nevertheless, one reviewer speaks compellingly about their disappointing experience when advocating for a parent requiring vital medication. Their dissatisfaction culminates in an alarming incident where crucial communications were overlooked—the nurse was delayed by an alarmingly long 40 minutes after repeated requests for assistance went ignored. Furthermore, they recount witnessing inadequate responses to basic caregiving needs when observing unaddressed band-aid changes after falls. Such incidents paint a grim picture of responsiveness within the nursing staff and raise questions about patient safety protocols.

Conversely, some feedback suggests that previous iterations of service at Rosewood were commendable. A father's experience in years prior mentioned his satisfaction with both sanitation levels and room conditions at what was then Rosewood Care Center. Despite having grievances regarding meal options from time to time—mirroring sentiments expressed by several reviewers—he did not have any complaints about his care or treatment received from the staff during his residency.

Ultimately, these varied accounts contribute to a complex portrait of Riverside Rehab and Healthcare (formerly Rosewood Care Center). While some families recount moments of compassionate care interspersed with systemic weaknesses—such as staffing issues or lack of programming—others express severe dissatisfaction leading them to reconsider staying at the facility altogether. It remains clear that maintaining high standards in elder care is crucial not just for health outcomes but also for making residents feel valued and cared for during incredibly sensitive periods in life.

Restaurants

• Popeyes Louisiana Kitchen (0.6 miles)
• McDonald's (0.7 miles)
• Chinese Buffet (0.7 miles)
• Wendy's (0.8 miles)
• St Louis Bread Co. (0.8 miles)
• Applebee's (1 miles)
• Captain D's (1.2 miles)

Pharmacies

• Schnucks (0.8 miles)
• CVS Pharmacy (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• Health Mart Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• Sheilds Family Pharmacy (2.2 miles)

Physicians

• Performance Eyecare (1.1 miles)
• Family Physicians of Alton (1.1 miles)
• JCH Mecical Group (1.7 miles)
• Saint Anthonys Sleep Studies (1.7 miles)
• Barnes Retina Institute (1.8 miles)
• Alton MultiSpecialists (1.8 miles)
• Alton Internal Medicine (1.8 miles)

Hospitals

• Saint Anthony's Health Center (1.4 miles)
• Saint Anthony's Health Center (1.7 miles)
• Alton Memorial Hospital (1.8 miles)
• Alton Memorial Surgery Center (1.9 miles)
• Saint Anthony's Medical Equipment (2.2 miles)
• Getwebbed Net (2.6 miles)
• Christian Hospital (11.4 miles)

Places of Worship

• Elm Street Presbyterian Church (1.8 miles)
• Millennium Temple Church of God in Christ (2.3 miles)
• Saint Peters Lutheran Parsonage (12.6 miles)

Cafes

• Maeva's Coffee (2.2 miles)
• Cracked Egg Coffee & Diner (7.8 miles)
• Starbucks (11.3 miles)

Parks

• Garfield Park (2.6 miles)
• Gordon Moore Park (2.7 miles)
• Piasa Park (3.2 miles)
• Glazebrook Park (3.2 miles)
• St Ferdinand Park (12.6 miles)

Transportation

• U-Haul Moving & Storage (3.6 miles)
• U-Haul Moving & Storage (10 miles)