Eunice C Smith Nursing Home
Save1251 College Avenue, Alton, IL 62002
For more information about senior living options: (844) 490-3973
A broad range of experiences at Alton Memorial Nursing and Rehabilitation paints a picture of a facility that evokes strong feelings on both ends of the spectrum. Some reviewers recount warmth, personalized care, and a sense of being treated like family, while others describe fear and frustration at what they viewed as sustained neglect and mismanagement. What stands out across the comments is a tension between moments of genuine compassion, improved surroundings after renovations, and repeated allegations of serious gaps in basic care and safety.
On the most troubling end of the spectrum, several reviewers report crucial lapses in medical care. They describe medications arriving hours late or being withheld entirely, including heart-related prescriptions that were supposed to be taken twice daily. Call lights, which are meant to summon aid, are said to go unanswered for extended periods - often around an hour or more - leaving residents to struggle with basic needs, such as using the bathroom, without timely assistance. There are accounts of patients who attempted to move or care for themselves only to be left at risk of incontinence or injury, and in at least one case a patient reportedly received a wrong dosage of medication. Paperwork associated with care or consent was described as unclear, with residents asked to sign forms without a full understanding of what they were agreeing to. Several stories emphasize a persistent pattern of staff appearing distracted or unavailable, even when call lights were actively in use, which led to significant distress and perceived danger for vulnerable individuals, including those with fractures or mobility limitations.
A subset of reviews focuses on issues surrounding daily living and hygiene, underscoring concerns about comprehensive care. One report notes a patient who was not assisted with basic mobility or personal care for an extended period, and another highlights a patient who experienced a severe urinary infection that could have been detected sooner if a urine sample had been collected as ordered. The same commentator describes a lack of showers and a culture of staff being inattentive or occupied with non-care tasks, including personal phone-time or other distractions, rather than tending to residents' needs. There are also anecdotes about residents who were left in their own urine or otherwise not monitored closely, which paints a troubling image of safety and dignity not being consistently upheld.
Among the more alarming anecdotes is a detailed account of a family member who was in the facility for an extended rehab period and faced neglect that culminated in serious illness. In this narrative, the resident reportedly received only one shower over 17 days, with a doctor's ordered urine test never collected, resulting in septic infection. The reviewer emphasizes that staff were frequently on phones or otherwise disengaged, and call lights were ignored or disabled, leaving the resident at risk. The reviewer also relays overheard conversations about staffing and management that suggested a dismissive attitude toward employees and a willingness to "say whatever" to remove people who are not wanted, which amplified concerns about the overall culture and accountability within the facility.
Not all experiences are negative, however. A number of reviewers recount distinctly positive moments that counterbalance the troubling reports. One reviewer describes a stay during COVID that left a strong impression of kindness and attentiveness - nurses, therapists, and support staff who ensured both medical treatment and comfort, turning a difficult period into a compassionate experience. This reviewer later notes a renovation that transformed the environment, with bright, clean halls and new amenities, and praises the rehab team, including occupational and physical therapists, for helping set a path back to independence. The sentiment emphasizes that when the staff are aligned and the atmosphere supports recovery, the facility can feel like a hopeful, home-like place that genuinely aids rehabilitation.
Another set of remarks highlights consistently positive impressions from more recent visits, praising the facility for cleanliness, welcoming staff, and the overall sense that all departments took care to treat residents with kindness and dignity. The praise extends to the quality of food and the perception that compassionate, patient-centered care was a common thread, contributing to a supportive atmosphere for seniors in vulnerable moments. This reflects a belief that, at its best, the facility can provide a well-rounded, respectful rehabilitative environment that patients and families can trust.
A contrasting voice within the same collection points to ongoing concerns about management and day-to-day operations. In this account, the reviewer describes a facility that appears clean but is undermined by administrative dysfunction and inconsistent frontline performance. Call lights are repeatedly reported as being ignored, with staff absorbed in personal devices rather than patient care. The reviewer also notes a perceived lack of teamwork among RNs and CNAs, with frustration directed at a management style described as dismissive and disconnected from the realities of patient care. The implication is that while some staff members do their best under challenging conditions, systemic issues at the leadership level contribute to a climate in which basic patient needs can be overlooked.
Taken together, the collection presents a facility whose reputation is deeply mixed. There are memorable stories of profound compassion, effective rehab programs, and improvements that make residents feel safer and more hopeful about returning home. Yet there are equally persistent allegations of neglect, delayed or withheld medications, ignored call lights, inadequate hygiene, and a culture at times described as chaotic or unprofessional. The contrast suggests that patient experiences may hinge heavily on which staff members are present, how well the facility is staffed at any given time, and whether ongoing oversight and accountability are in place.
For anyone considering Alton Memorial Nursing and Rehabilitation, the message is nuanced: the center has demonstrated the ability to deliver high-quality, compassionate care and to support meaningful rehabilitation under the right conditions. At the same time, there are serious red flags raised by multiple reviewers about safety, communication, and consistency of care. Prospective families are well-advised to inquire about current staffing levels, recent inspection results, how call lights are managed, and what procedures are in place to ensure timely medication administration and accurate documentation. Verifying these aspects, along with a candid discussion about what to expect day-to-day, may help determine whether this facility aligns with the care goals and expectations for a loved one.
The Eunice C Smith Nursing Home in Alton, IL offers a variety of amenities and care services to meet the needs of its residents. The community is designed to provide a comfortable and convenient living environment, with fully furnished accommodations that include private bathrooms and access to cable or satellite TV.
Residents can stay engaged and connected through the computer center and Wi-Fi/high-speed internet access available throughout the facility. For recreation and relaxation, there are several on-site amenities such as a fitness room, gaming room, small library, and outdoor spaces including a garden.
Meals are provided restaurant-style in the dining room, with special dietary restrictions accommodated. Residents can also enjoy the convenience of having a beauty salon available on-site.
Care services at Eunice C Smith Nursing Home include 24-hour call system and supervision to ensure the safety and well-being of residents. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management and meal preparation are also included in the care services offered.
Transportation arrangements for non-medical purposes are available for residents who need assistance getting around. This includes community-operated transportation as well as transportation arrangements to doctors' appointments. Move-in coordination is provided to help facilitate a smooth transition for new residents.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians, restaurants, places of worship, hospitals located conveniently close to the community.
Overall, Eunice C Smith Nursing Home strives to provide a comfortable living environment with various amenities and comprehensive care services to enhance the quality of life for its residents.
This part of Alton, Illinois, offers a convenient and diverse range of medical services, including internal medicine, cardiology, sleep studies, cancer treatment, ophthalmology, and eyecare. The proximity of Alton Memorial Hospital and Saint Anthony's Health Center ensures accessible healthcare facilities for seniors. In terms of dining options, there are fast food chains like Wendy's and McDonald's as well as sit-down restaurants like St Louis Bread Co. and Applebee's within a short distance. Nearby parks provide opportunities for outdoor recreation and relaxation. Places of worship such as Millennium Temple Church of God in Christ and Elm Street Presbyterian Church cater to spiritual needs. Additionally, cafes like Maeva's Coffee offer cozy spots for socializing or enjoying a cup of coffee. Transportation services from U-Haul Moving & Storage are available for any moving or storage needs. Overall, this area provides a convenient and supportive environment for senior living in Alton.
Eunice C Smith Nursing Home is located at 1251 College Avenue, Alton, IL 62002 in Madison County, Illinois
Eunice C Smith Nursing Home on seniors.fyi includes 12 photos including images showing building, landscaping, interior, dining, healthcare, seating area, bedroom, garden, and more.
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