Overall Review of Payette Care and Rehabilitation Center
common
23 reviews mention this
Staff care is a mixed experience
Residents and families frequently describe the staff as caring, helpful, and professional.
Many reviews praise the care team for being kind, professional, and attentive during visits and stays, with specific mention of nurses, CNAs, and therapists engaging residents. Several reviewers also highlight communication and responsiveness, including support around discharge and ongoing needs. Other reviews go the other direction, describing nurses leaving residents in pain for hours, delayed attention, and inadequate checks without explanation.
caveat
2 reviews mention this
Therapy results vary by review
Therapy experiences are inconsistent across reviews, from helpful to poorly delivered.
One reviewer credits therapy staff with being very helpful and easy to work with, including physical and occupational therapy. Another review says therapy was horrible, citing sessions that did not show up as promised and a poor overall job.
caveat
9 reviews mention this
Cleanliness and neglect concerns recur
Several reviews raise serious concerns about cleanliness, pests, and care follow-through.
Some reviews describe the facility as extremely dirty, and one specifically mentions bed bugs, mice, and cockroaches. Other negative reviews focus on unmet care needs, including long periods without turning, being left in soiled conditions, delayed treatment for pain, and not checking on residents. A few accounts link these problems to worsening health outcomes during a stay, including bed sores and infection.
caveat
2 reviews mention this
Food quality draws criticism
Dining quality is a recurring complaint in a subset of reviews.
At least two reviews describe the food as bad or awful. One also pairs the dining criticism with complaints about service and residents being left in pain for hours, while another calls out a lack of timely response through the call button.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.