Promontory Point Rehabilitation

Pros

• The staff at Promontory Point Rehabilitation was excellent and provided great care.
• The food at the facility was outstanding, according to one reviewer.
• The physical therapy offered at Promontory Point Rehabilitation three times a day was very beneficial for the patient.
• Despite the lack of activities due to COVID, the staff remained attentive and provided good care to the patients.

Cons

• The person assigned to take care of the patient couldn't even explain what they were doing, showing a lack of professionalism.
• The staff left the patient alone in a room with no clear purpose or attention given to their needs.
• The lack of communication and disregard for the patient's wellbeing raises concerns about the facility's quality of care.
• There were no activities provided due to COVID restrictions, which may be seen as a negative aspect for some individuals.
• Despite having excellent staff and physical therapy, the absence of clear communication and unprofessional behavior may not make Promontory Point Rehabilitation recommended by this reviewer.

Review

Promontory Point Rehabilitation, a senior care facility, has recently received mixed reviews from family members regarding the level of care and professionalism exhibited by the staff. One individual expressed dissatisfaction with their father's experience, highlighting concerns about the lack of communication and what they perceived as neglectful treatment. However, another reviewer had an entirely different perspective, praising the exceptional care provided to their loved one.

According to one disgruntled family member, there were serious shortcomings in their father's care at Promontory Point Rehabilitation. They claimed that after being admitted into a room, no further attention was given to him besides offering a bath. The reviewer felt that this was highly unprofessional and criticized the assigned caregiver for being unable to provide any information or explanation about these actions. Ultimately, they concluded that this facility fell far short of their expectations and would not recommend it to others.

On the contrary, another family member had a more positive experience with Promontory Point Rehabilitation. They commended the staff for their exemplary service and caring attitude towards their loved one. This individual reported that their family member spoke highly of the quality of food provided at the facility, describing it as outstanding. Despite restrictions imposed due to COVID-19 limitations, such as the absence of activities, physical therapy sessions were conducted three times daily - a commendable effort on behalf of the rehabilitation center.

While it is clear that opinions vary regarding Promontory Point Rehabilitation's performance and level of professionalism in caregiving responsibilities, these reviews highlight both strengths and areas for improvement within the facility. The negative review underscores concerns about insufficient communication between staff and families as well as what seems to be inadequate attention given to residents beyond basic hygiene needs. On the other hand, positive feedback emphasizes exceptional staff dedication throughout meal provision and consistently effective physical therapy sessions.

These differing perspectives call for a deeper examination into Promontory Point Rehabilitation's overall approach to resident care. Communication protocols need enhancement by ensuring caregivers provide families with detailed updates regarding their loved ones' activities and treatment. In addition, measures should be implemented to address concerns about neglect, ensuring that residents receive well-rounded care beyond basic necessities.

It is also essential to acknowledge the impact of COVID-19 on the facility's operations. While limitations on activities were necessary for safety reasons, it is crucial for Promontory Point Rehabilitation to develop creative alternatives that can keep residents engaged and mentally stimulated during these challenging times.

In conclusion, Promontory Point Rehabilitation has garnered both positive and negative feedback from family members. The facility's strengths lie in its dedicated staff members who are praised for providing excellent care and serving outstanding meals. However, there are areas that require improvement, such as communication reliability and the need for more holistic care approaches. By addressing these concerns, Promontory Point Rehabilitation can strive towards enhancing the overall experience of their residents and their families alike.

Pharmacies

• Teton Pharmacy (0.1 miles)
• Albertsons Sav-On Pharmacy (1.3 miles)
• Teton Pharmacy (1.5 miles)
• Heartland Pharmacy (1.5 miles)
• Pharmease (1.5 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (1.7 miles)

Restaurants

• Crumbl Cookies (0.4 miles)
• Firehouse Subs (0.4 miles)
• Cupbop - Korean BBQ (0.4 miles)
• Mo’ Bettahs (0.4 miles)
• Costa Vida (0.4 miles)
• The Cuban Table (0.5 miles)
• Tandoori Oven (0.5 miles)

Cafes

• Starbucks (0.4 miles)
• Dutch Bros Coffee (0.5 miles)
• Panera Bread (0.7 miles)

Physicians

• Spine Idaho (0.5 miles)
• Matthew Traynor, M.D. - Premier Eye Care of Eastern Idaho (0.5 miles)
• Premier Eye Care of Eastern Idaho (0.5 miles)
• Idaho Falls Oral & Facial Surgery (0.5 miles)
• High Valley Dermatology & Dermatologic Surgery (0.5 miles)
• Idaho Kidney Center (0.5 miles)
• Creeckside (0.5 miles)

Hospitals

• Creekside Ambulatory & Surgery Center (0.5 miles)
• Idaho Falls Community Hospital (0.9 miles)
• Mountain View Hospital (0.9 miles)

Theaters

• Regal Edwards Grand Teton (0.8 miles)
• Paramount Theatre (1.4 miles)

Parks

• McCowin Park (1.2 miles)
• Shamrock Park (1.5 miles)
• Community Park (2.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (1.4 miles)