Good Samaritan Ctr in Idaho Falls, ID

Pros

• Jessica has gone above and beyond to ensure residents get food they will eat.
• Jessica is an amazing person who truly cares about residents as if they were her own.
• The compassionate staff are a huge part of what makes the facility great.
• The therapy team is great and makes therapy fun.
• The building is clean, smells nice, and staffing ratios have improved.
• The direct care staff are warm, compassionate, and caring.
• The staff care deeply about residents and do special things to show it.
• The new management team has done great things and the facility is improving.
• All the staff at Eagle Rock are angels among us, providing kind and compassionate care.

Cons

• One reviewer calls the facility a nightmare and would not recommend it to anyone.
• The reviews describe slow response to call lights and neglect, including leaving a resident on the toilet for 45 minutes.
• There are persistent complaints of understaffing, high turnover, and poor management support.
• Multiple accounts report bruises, bed sores, and a corroded catheter, suggesting unsafe care.
• Families say they were not informed about their loved ones' medical details or able to obtain copies of records.
• A reviewer described a staff member as rude and unhelpful.
• The facility is criticized for being dirty or smelling of urine and for being outdated.
• At least one review alleges verbal and physical abuse by a staff member.

Review

Good Samaritan Center in Idaho Falls is best suited for families seeking skilled nursing with a strong emphasis on personalized rehabilitation and hands-on, compassionate caregiving. This community tends to shine for residents who need short- to mid-term rehab after surgery or illness and who benefit from attentive meal planning, practical therapy, and nurses who genuinely treat residents like family. The environment can feel homey and the direct care staff are frequently described as warm and dedicated. However, this suitability comes with a caveat: demand for care can outpace supply on some shifts, and the experience can be uneven depending on how well the current leadership and staffing align with resident needs.

Owners and operators who may want to weigh alternatives are those who require near flawless, consistent safety supervision day and night, or who cannot accept the possibility of variability in staffing. Several reviewers point to periods of understaffing and inconsistent call-light responses, and a few accounts describe troubling care lapses. Families with residents who rely on steady, proactive monitoring or who require constant oversight should consider facilities with proven, sustained staffing models and fewer anecdotes of missed calls or delayed assistance. Also worth noting are the mixed long-term experiences cited when leadership changes have occurred; if continuity matters, exploring other options with a track record of steady administration may be prudent.

The strongest positives at Good Samaritan Center revolve around care partners who genuinely go above and beyond in daily interactions. The kitchen team, highlighted by a standout manager in one review, demonstrates a rare commitment to individual preferences, even when the broader kitchen staff struggle. Therapy programs are frequently praised as robust, practical, and capable of producing real gains that translate into safer, more independent living at home. Direct care staff receive repeated commendations for warmth, patience, and a willingness to tailor routines around the resident's goals. Cleanliness and a welcoming, home-like ambiance round out the advantages, and administrators with clinical backgrounds are noted as being more responsive to resident needs. Taken together, these strengths create a credible path to meaningful recovery and improved quality of life when the facility is functioning at its best.

Against these strengths stand significant concerns that cannot be ignored. Reports of understaffing, delayed responses to call lights, and inconsistent quality of care point to real risk on certain shifts. A pattern of negative experiences - ranging from perceived neglect to outright accusations of mistreatment - appears in several reviews, with some families feeling compelled to move loved ones elsewhere after traumatic incidents. The building's age and ongoing renovations are also cited; while renovations can improve the environment, they can temporarily disrupt routines and staff capacity. When safety lapses occur, they can undermine the advantages of excellent therapy and compassionate aides, making the overall experience less predictable and more stressful for families.

Those evaluating Good Samaritan Center should focus on concrete, current realities rather than past impressions. A practical approach is to verify current staffing levels, speak directly with front-line caregivers about their day-to-day duties, and request a candid tour of dining and therapy areas at various times. Prospective families should ask about CNA-to-resident ratios, average call-light response times, and how recent leadership changes have translated into day-to-day operations. Where the positives are strongest - rehab effectiveness, responsive nursing, and a kitchen that accommodates individual tastes - these should be reinforced with assurances of consistent staffing and reliable safety practices. In short, the center offers a compelling option for rehab-driven care delivered with real heart, but only where current leadership and staffing are aligned to sustain that momentum.

The bottom line is practical: Good Samaritan Center is a solid fit for families prioritizing hands-on rehab, personalized meals, and compassionate direct care, especially when recent leadership changes have yielded a more resident-centered environment. It is less suitable for families requiring unwavering, flawless operation across every shift or for residents who depend on constant, high-frequency monitoring. A well-timed, thorough on-site assessment - focusing on staffing stability, response times, and safety protocols - will determine whether this community truly matches a specific loved one's needs. If those conditions align, confident placement can be justified; if not, exploring alternatives with stronger, steadier day-to-day consistency becomes a prudent risk hedge.

This area of Idaho Falls, Idaho is a vibrant and convenient location for senior living. With several places of worship nearby, including the Southern Baptist Convention and Roman Catholic Diocese of Boise, residents have easy access to spiritual support. There are also a variety of restaurants to choose from, such as Pockets, Burger King, and Sukuru Basu Ramen, offering diverse dining options. In terms of healthcare, there are multiple hospitals and pharmacies within close proximity, ensuring that medical needs are easily met. Additionally, there are several physicians' offices and specialty clinics nearby for comprehensive healthcare services. For leisure activities, residents can enjoy cafes like Dutch Bros Coffee and Starbucks, as well as parks such as Sportsmen's Park and Community Park. Overall, this area provides a well-rounded living environment for seniors with a range of amenities and services readily available.

Places of Worship

• Southern Baptist Convention (0.4 miles)
• Shiloh Foursquare Church (0.7 miles)
• New Geneva Orthodox (1.1 miles)
• Roman Catholic Diocese of Boise (1.3 miles)
• Idaho Falls Temple (1.3 miles)

Restaurants

• Pockets (0.6 miles)
• Burger King (0.6 miles)
• Taco Shop (0.6 miles)
• Freddy's Frozen Custard (0.9 miles)
• Sukuru Basu Ramen (1 miles)
• Frosty Gator (1.3 miles)
• Manwaring Cheese and Gelato (1.4 miles)

Hospitals

• Robison Distributing (0.6 miles)
• Grand Teton Service Group (1.8 miles)
• Mountain View Hospital (2.5 miles)
• Idaho Falls Community Hospital (2.5 miles)

Pharmacies

• Mike's Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Hy-Way Drug Store (1 miles)
• Walgreens (1.5 miles)
• Albertsons Pharmacy (1.6 miles)
• Sav-On Pharmacy (1.6 miles)
• Walmart Pharmacy (1.9 miles)

Physicians

• A-B-See Vision Care (0.7 miles)
• Denny Craig J MD - Counseling Clinics of Yfrs (1 miles)
• Parkway Eyecare (1 miles)
• Life Spring Women's Clinic PA (1 miles)
• Imaging Center (1 miles)
• Eastern Idaho Regional Medical Center (1 miles)
• Affleck Eye Care (1.2 miles)

Cafes

• Dutch Bros Coffee (0.9 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (1.5 miles)
• Starbucks (1.8 miles)
• Panera Bread (2.6 miles)

Parks

• Sportsmen's Park (1.7 miles)
• Community Park (2.1 miles)
• Shamrock Park (2.3 miles)

Theaters

• Paramount Theatre (1.9 miles)