Good Samaritan Ctr

Pros

• Jessica goes above and beyond to tailor meals to residents' preferences, ensuring they eat.
• Jessica is an amazing person who truly cares for residents as if they were her own.
• Jessica checks in on days off to help ensure meals are eaten.
• The facility is safe and secure, with compassionate staff who make it great.
• The staff are caring, attentive, and helpful, especially during end-of-life care.
• The facility is clean, well maintained, and smells nice.
• The new management team has done great things and shows it every visit.
• The direct care staff are warm, compassionate, and go above and beyond for patients.
• The therapy team is great and makes therapy fun.
• Moving a loved one to Eagle Rock has been a great move and helped them heal.

Cons

• The reviewer describes the facility as a nightmare and would not recommend it, even giving zero stars.
• One reviewer states that the staff did not notify emergency contacts about a loved one's hospitalization, which was deeply frustrating.
• A reviewer notes bruises and marks on their loved one and alleges a corroded catheter, calling it not okay.
• The reviewer claims the response to call buttons was extremely slow, with staff walking by without helping.
• The reviewer says bedsores could have been prevented with proper turning and notes a staff infection.
• A reviewer describes an older staff member as rude and not helpful.

Review

Eagle Rock has shown a remarkable level of dedication to individual needs, especially when it comes to feeding and personal comfort. One family member noted that Jessica, who oversees the kitchen, has gone above and beyond to accommodate a very picky eater who otherwise risked slipping through the cracks. Jessica met with the family repeatedly to tailor a personal menu, and she continued to stay engaged even on her days off, checking in to ensure meals were being eaten. The appreciation for her care underscores a theme across many reviews: staff who listen, adapt, and put real effort into making a resident feel seen and well cared for, often easing the worries of family members who are worried about whether their loved ones are eating and thriving.

Beyond individual acts of kindness, several reviews paint Eagle Rock as a facility that is actively changing for the better under new leadership. Multiple comments highlight a shift toward a safer, more secure healing environment, with compassionate staff playing a central role in the positive experience. Family members remarked that the atmosphere feels more hopeful and that the future growth of the company looks bright, suggesting that the changes are not just cosmetic but meaningful in how care is delivered and how residents are treated.

The experiences of families with loved ones in their final days also contribute to a nuanced view of the facility. One family described feeling supported and cared for during their grandmother's final days, emphasizing that the staff were attentive and the environment was clean and comforting. Another account noted warmth and attentiveness from the Direct Care staff, who were described as going above and beyond for patients. This combination of compassionate, patient-centered care in difficult times reinforces a picture of staff who prioritize dignity, comfort, and emotional support alongside medical needs.

Positive assessments of the facility's operational changes continue with remarks about updated infrastructure and improved processes. Reviews mention a cleaner building with a pleasant smell, better staffing-to-patient ratios, and a therapy program that is both effective and engaging. The therapy team is repeatedly praised for making rehabilitation feel approachable and even enjoyable, a significant factor for residents who, like the patient mentioned by a family member, previously dreaded ongoing exercise but found it more tolerable and productive because of the staff's approach and expertise.

Yet, some reviews express serious concerns and call attention to gaps that remain. One commenter described alarming health challenges for a friend who was not eating well and was dealing with thick mucus causing vomiting, dehydration, and lethargy. This account highlights perceived gaps in symptom management and care coordination, including the absence of a suction device, delays in ordering necessary equipment, and a lack of timely communication about medical records and test results. The reviewer also lamented being unable to obtain copies of medical information and felt overwhelmed by the pace of care, which underscores the need for stronger processes to ensure timely, transparent communication and thorough medical reviews when a patient's condition worsens.

More pointed criticisms appear in another review, which labeled the facility as rude and unhelpful in at least one encounter. A recurring thread across several comments is concern about responsiveness to calls for assistance, with one user recounting that staff did not promptly acknowledge a call light, potentially contributing to bed sores and infection risks. There were also mentions of bruising and a damaged catheter, which understandably raise serious questions about safety and quality of care. The same review expressed profound disappointment, suggesting a stark contrast between the care they expected and the experience they faced, and there was even a sentiment that the place could be a nightmare for some.

Despite the spectrum of experiences, the overall trajectory appears to be one of progress tempered by ongoing challenges. Several reviewers celebrate the facility's new ownership and leadership, with notes about a revitalized building, improved cleanliness, and renewed energy in the staff. The sense from these comments is that Eagle Rock is actively working to raise standards, build better teams, and implement practices that support both residents and their families. A common thread is the belief that, with continued effort, the care environment can become safer, more responsive, and more person-centered.

In sum, Eagle Rock presents a complex portrait of a facility in transition. Many families describe highly positive interactions - dedicated staff like Jessica in the kitchen, attentive nurses, and a therapy program that engages residents and helps them regain function. They share stories of feeling supported during difficult times, of clean facilities, and of a hopeful outlook for ongoing improvements under new leadership. Yet there are equally strong calls for improvements in responsiveness, communication, safety measures, and consistent care practices. The reviews together suggest a facility that has made meaningful strides and is actively addressing issues, with a clear potential for even stronger performance as it continues to evolve.

This area of Idaho Falls, Idaho is a vibrant and convenient location for senior living. With several places of worship nearby, including the Southern Baptist Convention and Roman Catholic Diocese of Boise, residents have easy access to spiritual support. There are also a variety of restaurants to choose from, such as Pockets, Burger King, and Sukuru Basu Ramen, offering diverse dining options. In terms of healthcare, there are multiple hospitals and pharmacies within close proximity, ensuring that medical needs are easily met. Additionally, there are several physicians' offices and specialty clinics nearby for comprehensive healthcare services. For leisure activities, residents can enjoy cafes like Dutch Bros Coffee and Starbucks, as well as parks such as Sportsmen's Park and Community Park. Overall, this area provides a well-rounded living environment for seniors with a range of amenities and services readily available.

Places of Worship

• Southern Baptist Convention (0.4 miles)
• Shiloh Foursquare Church (0.7 miles)
• New Geneva Orthodox (1.1 miles)
• Roman Catholic Diocese of Boise (1.3 miles)
• Idaho Falls Temple (1.3 miles)

Restaurants

• Pockets (0.6 miles)
• Burger King (0.6 miles)
• Taco Shop (0.6 miles)
• Freddy's Frozen Custard (0.9 miles)
• Sukuru Basu Ramen (1 miles)
• Frosty Gator (1.3 miles)
• Manwaring Cheese and Gelato (1.4 miles)

Hospitals

• Robison Distributing (0.6 miles)
• Grand Teton Service Group (1.8 miles)
• Mountain View Hospital (2.5 miles)
• Idaho Falls Community Hospital (2.5 miles)

Pharmacies

• Mike's Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• Hy-Way Drug Store (1 miles)
• Walgreens (1.5 miles)
• Albertsons Pharmacy (1.6 miles)
• Sav-On Pharmacy (1.6 miles)
• Walmart Pharmacy (1.9 miles)

Physicians

• A-B-See Vision Care (0.7 miles)
• Denny Craig J MD - Counseling Clinics of Yfrs (1 miles)
• Parkway Eyecare (1 miles)
• Life Spring Women's Clinic PA (1 miles)
• Imaging Center (1 miles)
• Eastern Idaho Regional Medical Center (1 miles)
• Affleck Eye Care (1.2 miles)

Cafes

• Dutch Bros Coffee (0.9 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (1.5 miles)
• Starbucks (1.8 miles)
• Panera Bread (2.6 miles)

Parks

• Sportsmen's Park (1.7 miles)
• Community Park (2.1 miles)
• Shamrock Park (2.3 miles)

Theaters

• Paramount Theatre (1.9 miles)