Kahuku Medical Center

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  • Interior

    A modern waiting area featuring comfortable seating, artwork, and an elevator.

  • Outdoors

    A woman in a floral dress interacts with an animal under the care of a person wearing protective gear.

  • Building

    A blue building with palm trees under a partly cloudy sky.

  • Windows

    A modern clinic hallway featuring clean lines and ample natural light.

  • Outdoor

    A woman and a healthcare worker are having a conversation outdoors on a sunny day.

  • Bathroom

    A bathroom corner featuring a hand dryer, a wall-mounted TV, and a dispenser.

  • Lobby

    An empty waiting area with chairs and a small table, adorned with decorative wall art.

  • Wall Art

    A clean and organized doctor's examination room with medical equipment and seating.

  • Office

    A man working at a computer in an office setting.

  • Healthcare

    A group of medical professionals attending to a patient in a hospital room.

  • Rehabilitation

    A therapist helps a child with exercises using a fitness ball for physical therapy.

  • Physical Therapy

    A caregiver assisting a person with mobility exercises in a rehabilitation setting.

Kahuku Medical Center

56-117 Pualalea Street, Kahuku, HI 96731

For more information about senior living options: (844) 490-3973

4.3 from 46 reviews
5 stars
34
4 stars
3
3 stars
2
2 stars
2
1 stars
5

Skilled Nursing Facility

Overall Review of Kahuku Medical Center

Pros

  • pro The staff were kind and efficient, and Dr. Coquyt was great.
  • pro Admissions were prompt and the nurse was amazing.
  • pro The ER treated patients quickly and professionally, often in under an hour.
  • pro The Turtle Bay team provided compassionate, timely care during a late-night emergency.
  • pro The pediatric care was attentive and friendly, with staff making the child feel safe.
  • pro The therapy team, especially Lindsey, helped with knee rehabilitation and recovery.
  • pro The facility was clean and the doctors and nurses were very caring.
  • pro Quick, friendly, and professional service was consistently noted in ER visits.
  • pro The staff at Kahuku Medical Center were praised for their thorough, patient-centered care.

Cons

  • pro The admin is abominable, and the staff are described as overwhelmed, confused and disorganized.
  • pro Some doctors are viewed as cashing in through medical insurances and billing privately.
  • pro Billing is expensive and frustrating, with bills arriving months after service and repeated charges after payment.
  • pro The front desk staff are rude and dismissive, and messages or calls are often not returned.
  • pro Emergency room charges are described as exorbitant, with billing that is difficult to manage and sometimes incorrect.
  • pro Discharge planning and communication are lacking, leading to stress and unnecessary expenses.

Review

The collection of experiences from Kahuku Medical Center and the surrounding healthcare options on Hawaii's North Shore paints a picture of a facility and system that can feel like a lifeline in moments of need, while also exposing gaps that can add stress to patients and families. Across many reviews, the common thread is a strong warmth and competence from clinicians, nurses, and therapists, paired with real frustrations about discharge planning, billing, and administrative communication. Taken together, they offer a nuanced portrait of a small hospital that often earns praise for its care but struggles with process issues that matter just as much as bedside warmth.

One of the most consistently cited sticking points is discharge and follow-up planning. A patient who was discharged on August 28 from Kahuku Medical Center described a troubling sequence: an appointment at Queen's West the next day was supposedly scheduled, but no confirmed time was provided. After a long trip, the patient learned there was no appointment actually set, causing unnecessary stress, fatigue, and expense. Transportation compounded the problem - the Handy Van requires prior notice, and in the absence of that, the patient had to pay for an Uber despite limited mobility and pain. The lack of oxygen at discharge and the subsequent return to the ER a couple of weeks later for low oxygen underscored the real-world consequences of weak discharge planning. The review calls for improved communication, discharge planning, and patient-supported logistics to prevent similar scenarios.

In contrast to discharge frustrations, other experiences near the hospital and beyond highlight the capacity for compassionate, efficient care. A vacationer near Turtle Bay described an emergency visit that turned into a very positive encounter: the ER was a comfortable eight minutes away, the staff were kind and efficient, and Dr. Coquyt was particularly praised for his treatment. The reviewer left with gratitude and a sense that the care delivered was timely and effective, a reassuring contrast to the discharge woes noted elsewhere. Several other comments echo that sentiment, with patients reporting prompt help, courteous doctors and nurses, and a generally smooth ER experience when time was of the essence.

Care for children and infants also received enthusiastic praise. Families noted quick in-and-out visits for pediatric concerns - staples after a surfing accident for a 6-year-old, an infant with a rash seen in under an hour, and a sea urchin sting treated promptly. In these instances, staff like Dr. Shannon and various nurses were described as thorough, patient, and reassuring, making the difference between a stressful vacation medical episode and a manageable, efficient visit. The consistency of care for younger patients helped reinforce a sense of trust in the hospital's ability to respond well to families in need.

There is almost universal appreciation for the personnel who deliver care. Reviews repeatedly highlight the kindness, attentiveness, and competence of doctors and nurses. An ER visit recounted as "quick, friendly, and professional" stands out as emblematic of the positive experiences many patients remember. A patient who underwent knee therapy and later praised Lindsey, their physical therapist, described the recovery as challenging yet successful, with Lindsey's guidance turning a difficult rehabilitation into a manageable and encouraging process. Across multiple notes, the sentiment that "the staff is incredible" and "care with dignity and compassion" recurs, whether in the ER, in outpatient therapy, or during routine examinations.

Billing and administrative experiences, however, tell a more complicated story. A number of reviews raise concerns about billing practices and communication around costs. One patient reported that a relatively minor procedure - the cost after insurance for five stitches - totaled over $2,000, highlighting the financial strain that can accompany care. Another reviewer described the billing process as frustratingly delayed and opaque, with bills arriving months after the visit and multiple statements arriving long after payment had been made or promised. There are warnings about "admin abominable" conditions, overwhelmed staff, and even concerns about doctors "cashing in" through insurance. Taken together, these anecdotes suggest that while clinical care can be excellent, the administrative side of Kahuku Medical Center and related facilities can create anxiety and dissatisfaction that detracts from the overall experience.

Despite these tensions, many reviewers also emphasize the hospital's small size and its ability to deliver care efficiently in many situations. People describe Kahuku as a "very small hospital" with "good staff and location," and several note that visits to the ER were quick and the environment was clean. The consistency of positive remarks about specific clinicians - praising the careful attention of Dr. Lee in the ER, the thoughtful care from Donna the nurse practitioner, or the supportive teamwork among the nursing staff - helps illustrate a pattern of high-quality medical care when the system's logistics are functioning smoothly. In some cases, patients even describe choosing to seek care locally during vacations to avoid longer travel times, underscoring the perceived accessibility and responsiveness of the local medical network.

Overall, the reviews convey a healthcare environment where compassionate, competent bedside care is widely evident and deeply valued by patients and families. Yet they also reveal real, actionable areas for improvement: clearer discharge instructions and follow-up scheduling, reliable transportation coordination, streamlined billing practices, and more responsive administrative communication. The stories about small victories - prompt ER visits, friendly staff, and effective pediatric care - sit alongside longer-running concerns about billing cycles and front-desk interactions. For the North Shore community and Kahuku Medical Center alike, addressing these operational gaps could amplify the strong, patient-centered care that many already experience, ensuring that the positive sentiments stay front and center even as administrative processes catch up to clinical excellence.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Honolulu International (25 miles away) Honolulu International (25 miles away)

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Kahuku Medical Center, located in the picturesque town of Kahuku, HI, offers a comprehensive and supportive assisted living community for seniors. With a wide range of amenities and care services, residents can enjoy a comfortable and enriching lifestyle.

The community boasts a dining room where residents can enjoy delicious meals prepared with their specific dietary needs in mind. The fully furnished accommodations provide a cozy and homely atmosphere, while the outdoor spaces and garden offer tranquil settings for relaxation or socializing.

Housekeeping services ensure that residents have a clean and tidy living environment, while move-in coordination assists new residents in settling comfortably into their new home. For connectivity needs, telephone and Wi-Fi/high-speed internet access are readily available.

Care services provided at Kahuku Medical Center include assistance with activities of daily living such as bathing, dressing, and transferring. Moreover, the dedicated staff members are well-trained to manage medication effectively and provide diabetes diets when necessary.

Residents can look forward to engaging in scheduled daily activities designed to promote physical fitness, mental stimulation, and social interaction. Additionally, the community is conveniently located near various pharmacies, physicians' offices, restaurants, and hospitals - ensuring easy access to essential amenities within close proximity.

At Kahuku Medical Center's assisted living community, seniors will find compassionate care combined with an array of amenities that support their overall well-being.

Nearby Places of Interest

Hospitals

  • Kahuku Medical Center (0 miles)
  • Kaiser Permanente Kahuku Clinic (0.3 miles)
  • Fresenius Medical Care (13.1 miles)
  • Wahiawa General Hospital (13.1 miles)
  • Kaiser Permanente Hospital (17.5 miles)
  • Waimano Hospital Dental Clinic (18.1 miles)

Pharmacies

  • North Shore Pharmacy (0 miles)
  • Foodland 32 (2.9 miles)
  • Foodland Super Market (2.9 miles)
  • Foodland Pharmacy (2.9 miles)
  • Longs Drugs (11.4 miles)
  • Longs Drugs (13.2 miles)
  • CVS Pharmacy (13.2 miles)

Physicians

  • Ko'Olauloa (0 miles)
  • Ko'olauloa Community Health (0 miles)
  • Koff Irwin H MD Kaiser Permanente Medicl Cre Prgrm (0.2 miles)
  • Ko'olauloa Community Health (0.8 miles)
  • Laie-Country Doctor (2.9 miles)
  • Dr. Marc Shlachter MD (2.9 miles)
  • Haleiwa Family Health Center (11.3 miles)

Restaurants

  • Seven Brothers ""At the Mill"" (0.3 miles)
  • Giovanni's Shrimp Truck (0.4 miles)
  • Romy's Kahuku Prawns & Shrimp (0.7 miles)
  • Fumi's Kahuku Shrimp (1.2 miles)
  • Rainbow House Shave Ice (1.3 miles)
  • McDonald's (3.2 miles)
  • Ha Breath of Life (3.2 miles)

Cafes

  • The Sunrise Shack (5.6 miles)
  • Sunrise Shack Sharks Cove (7.2 miles)
  • Coffee Gallery (11.4 miles)
  • Farm To Barn Cafe & Juicery (11.6 miles)
  • The Cosmic Kitchen (11.7 miles)
  • Green World Farms (12.6 miles)
  • Starbucks (14.7 miles)

Parks

  • Sunset Beach Neighborhood Park (6.2 miles)
  • Waimea Valley (7 miles)
  • Pupukea Beach Park (7.2 miles)
  • Waimea Bay Beach Park (7.5 miles)
  • Kahana Valley State Park (8.5 miles)
  • Aweoweo Beach Park (13.6 miles)
  • Mililani District Park (16.8 miles)

Places of Worship

  • Sunset Beach Christian Church (6.9 miles)
  • Byodo-In Temple (18.7 miles)

Transportation

  • Wheeler Army Airfield (14.7 miles)
  • Pearl City Manana Bus Facility (19.2 miles)

Theaters

  • Consolidated Theatres Mililani 14 (15.8 miles)

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