Crestwood Nursing Home

Pros

• The facility is lovely, with staff who are sweet and take joy in caring for residents.
• The administrator is very hands-on and makes the facility feel like home.
• Great staff and a clean facility.
• The staff at all levels is caring and helpful.
• This top-notch facility treats patients with care and empathy.
• All nurses, techs and the complete staff should be commended for the jobs they do.
• PruittHealth Crestwood is a great place to take a loved one for rehab or long-term care.
• The nurses and CNAs are caring; the facility is clean; the food is good.
• This facility does such a great job with its memory care unit, including a designated activity aide and an active program.

Cons

• The facility is extremely short-staffed, especially on weekends and holidays.
• The building is old and dilapidated with no renovations in decades.
• The halls are cluttered with carts and stock.
• Wait times for assistance ranged from 20 minutes to 2 hours.
• The food is not the healthiest for diabetic or cardiac patients.
• The facility misrepresented therapy sessions, claiming more were provided than actually occurred.
• Some staff members are rude or uncaring.
• The discharge process failed to notify families or return patients' belongings, and the facility would not accept a patient back.
• A resident was left dirty and unclean, requiring family intervention.
• People warn others not to place loved ones there.

Review

The experiences shared about Crestwood (also referred to as Pruitt Crestwood in some accounts) paint a facility that can feel like a warm, welcoming home for many families, even as other stories highlight serious concerns about staffing, upkeep, and consistency of care. Across the board there is a strong thread of appreciation for individuals who go above and beyond - someone like the hands-on administrator who makes the place feel personal and the dedicated nurses, CNAs, and therapists who show genuine care. Numerous reviews describe the environment as clean, orderly, and inviting, frequently mentioning how friendly staff create a welcoming atmosphere for residents and visitors alike.

Several families highlighted positive experiences around rehab and short-term skilled care. One reviewer recounted coming to Crestwood Crestview after open-heart surgery and found the rehab program to be effective, with physical therapists who were supportive and encouraging rather than merely clinical. The sentiment extended beyond one-on-one therapy: "The staff at all levels is caring and helpful," with therapists who push residents to achieve their goals and maintain a hopeful outlook about their recovery. This sense of committed, professional care extended to the broader rehab process, which many feel is well-coordinated from admission through discharge.

Memory care also drew strong praise from multiple families. A common thread is the impression that the unit is well-staffed, clean, and actively engaged in meaningful activities for residents. In one colorful anecdote, a charge nurse named Tracy is celebrated for stepping in to resolve a toilet issue by scrubbing and tending to the needs of a resident - an example of care that goes beyond routine duties and conveys a deep commitment to residents' comfort and dignity. Another reviewer described the memory care program as "fabulous," with a designated activity aide dedicated to the unit, an emphasis on Alzheimer's and dementia-friendly programming, and an administrator (Adrian) who is seen as doing a great job. Even when comments acknowledge the older building date, many families emphasize that the compassionate, resident-centered approach in memory care can shine through despite physical limitations of the facility.

The facility also earns praise from veteran and long-term care perspectives. A family member with a father who is a former veteran notes that Crestwood has been wonderful in keeping families informed and involved, with staff members like Sonja (financial), nurses, doctors, social workers such as Shantell, and a hospice nurse practitioner like Felicia all receiving kudos for their communication and care. The overall tone in these accounts is that the team, from front desk to nursing to administration, can create a sense of community and continuity for families navigating complex care needs - something many families value highly when their loved ones rely on the facility for long-term stays or ongoing support.

Several reviews frame Crestwood as a "top-notch" facility, especially praising the care and empathy demonstrated by the care team. One account lauds the entire process - from admissions to food service - insisting that all levels of staff - from nurses to aides - deserve commendation for the jobs they do. This perspective underscores a belief that Crestwood has the right people in place who genuinely care about residents and their families, cultivating trust and a sense of security in the care environment.

Yet, alongside the positive experiences, many reviews voice serious concerns about staffing levels, consistency, and the building's condition. A number of reviewers describe weekends as particularly challenging, with "ghost town" vibes due to insufficient staff to meet resident needs, especially when it comes to meals for diabetics or cardiac patients or to simply attend to basic personal care. Reports of long wait times for assistance - even up to two hours - were common, with explanations that "we have 75 patients in this facility" or similar staffing constraints. Some reviewers argue that more nurses or a smaller census would better align with the care demands, suggesting a systemic issue rather than isolated incidents.

Dissatisfaction surfaces in several stark examples of perceived neglect or mismanagement. One reviewer, recounting a seven-day rehabilitation stay, described a gap between documented care and actual rehabilitation sessions, claiming to witness only two 30-minute therapy sessions per day while the chart showed more. The same account notes significant difficulties with getting up safely, with staff often requiring a nurse in the room and refusals to allow unsupervised movement, which they felt impeded progress. The sentiment is not that staff are uncaring but that workload and staffing levels impede consistent, timely care and timely access to physicians.

Other deeply troubling stories center on patient dignity and safety. Instances are shared of residents left in distressing conditions - uncomfortable, unclean, or untreated - along with accounts of equipment and property mishandling, such as a reported loss of personal items during hospital transfers and a lack of responsiveness to inquiries about missing belongings. A particularly alarming account described seeing a vulnerable resident in an unsafe situation, prompting a strong critique of the facility's ability to protect dignity and safety. The same review notes that not returning a patient to the facility after a hospital transfer was a troubling sign of broader communication issues and administrative gaps.

Several reviewers urge caution, urging families to weigh alternatives and to be proactive in visiting, advocating, and monitoring the care of loved ones. Statements like "Don't place your loved one at this Facility" and references to experiences with respite care turning negative, including concerns about personal hygiene and care standards, reflect a deep sense of disappointment and mistrust that can be especially painful for families in the midst of caregiving. One long account describes a patient being returned home in a condition that required substantial cleanup and care, highlighting how quickly an otherwise calm transition can deteriorate under the pressure of staffing shortages and workflow bottlenecks.

Overall, Crestwood emerges as a facility of contrasts: a home-like environment with moments of outstanding, compassionate care provided by dedicated individuals who take pride in their work, and a system grappling with serious staffing and resource challenges that affect consistency, safety, and the overall quality of care. For families who encounter the facility at its best, the staff's warmth, the clean and welcoming atmosphere, and the personal touches - like a nurse who will clean a resident's toilet or an administrator who connects with families - leave a lasting, positive impression. For others, the same facility reveals gaps that feel like a struggle between a caring culture and the realities of understaffing, aging infrastructure, and fragmented communication.

In the end, Crestwood is a place where hope and heartbreak coexist. The stories suggest that where the facility shines - clear communication, compassionate frontline staff, and a sense of home - the care feels deeply personal and meaningful. Where the system is stretched - short-staffed weekends, delays in care, and experiences that fall short of expectations - the gaps are glaring and emotionally painful for families who entrusted their loved ones to its care. For anyone considering Crestwood, these narratives underscore the importance of a thorough on-site visit, conversations with multiple care team members across shifts, and a clear plan for ongoing communication, ensuring that the human aspects of care - dignity, respect, and attentiveness - remain at the forefront regardless of the day of the week.

This area of Valdosta, Georgia, is a convenient and accessible location for senior living. With several physicians' offices nearby, including the Valdosta Kidney Clinic and the Pearlman Cancer Center at South Georgia Medical Center, residents have easy access to medical care. Pharmacies such as Chancy Drugs and CVS are also within close proximity for medication needs. There are various dining options in the area, ranging from fast food chains like McDonald's and Burger King to local favorites like Andy's Wings and Things. The Hospital Authority of Valdosta and Lowndes County and South Georgia Medical Center are nearby for any emergency medical situations. For recreational activities, McKey Park offers a nice outdoor space for leisurely strolls. Overall, this neighborhood provides a balance of healthcare services, dining options, and recreational facilities suitable for senior living.

Physicians

• Valdosta Kidney Clinic (0.1 miles)
• Saurina Willy G (0.2 miles)
• Pearlman Cancer Center At South Georgia Medical Center (0.4 miles)
• Pathway Wellness Center (0.4 miles)
• Southland Valdosta Bariatrics (0.5 miles)
• Constant Care (0.5 miles)
• Choice Family Medicine & Acute (0.5 miles)

Pharmacies

• Chancy Drugs Of Valdosta (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Medical Center Pharmacy (0.5 miles)
• Hogan's Pharmacy (0.7 miles)
• Medicine Shoppe (0.8 miles)
• Winn-Dixie (1 miles)

Restaurants

• Andy's Wings and Things (0.2 miles)
• McDonald's (0.4 miles)
• Sonic Drive-In (0.5 miles)
• Burger King (0.7 miles)
• Arby's (0.7 miles)
• Wharf (0.7 miles)
• Hibachi Express (0.8 miles)

Hospitals

• Hospital Authority of Valdosta and Lowndes County (0.2 miles)
• Dasher Heart Center At South Georgia Medical Center (0.3 miles)
• Hospital Authority-Valdosta (0.3 miles)
• South Georgia Medical Center (0.7 miles)
• Greenleaf Center (1.2 miles)
• Greenleaf Center (1.4 miles)

Places of Worship

• Northside Baptist Church (0.6 miles)
• Vision Deliverance Tabernacle of Jesus C (1.2 miles)
• Baptist Collegiate Ministries (1.3 miles)
• District Valdosta (1.3 miles)
• First Presbyterian Church (2.1 miles)

Parks

• McKey Park (0.6 miles)

Cafes

• Starbucks (1.4 miles)

Transportation

• Azalea City Cab Co. (1.9 miles)
• Adel Taxi (1.9 miles)
• U-Haul Neighborhood Dealer (1.9 miles)