SunBridge Care & Rehabilitation for Statesboro

Cons

• The customer service is terrible and scheduling a visitation appointment is nearly impossible because staff transfer calls to voicemail.
• The facility is described as capable of slowly killing, abusing, and neglecting residents.
• The staff are rude and unpleasant, and even a simple greeting to a resident is hard for them.
• There is no doctor on staff; nurses are not caring and do not monitor patients' progress.
• Residents are left in soaked beds and hungry due to insufficient care.
• The facility is dirty and in need of updating and cleaning.
• Contractors report being lied to and not paid, with potential legal action.

Review

The collection of experiences shared about this facility paints a consistently negative portrait of how it operates, especially around communication, caregiving, and overall respect for residents and their visitors. Several reviewers describe a system that feels unresponsive and cold from the moment you try to engage with it. The tone across these accounts suggests a pattern: front-line interactions are bungled, important information never seems to reach the right person, and the basic human decency one would expect in a care setting is noticeably absent. Taken together, these voices convey a deep sense of frustration and disappointment that permeates even the simplest tasks related to visiting, coordinating care, or seeking updates.

A core thread is the difficulty in scheduling visitation and obtaining timely information. Reviewers say that attempting to secure a visitation appointment is near-impossible, with staff repeatedly transferring calls only to land in voicemail or an endless loop of redirections. This pattern of unavailability makes it feel as though there is no reliable point of contact, leaving families and friends in a state of limbo. The repeated transfers and voicemail traps aren't just annoying - they effectively block meaningful engagement with the people inside, amplifying worry and helplessness for loved ones who already feel anxious about a vulnerable family member's well-being.

The emotional climate described by multiple reviewers is harsh and alarming. One review ominously states that if you are seeking a place to slowly kill, abuse, or neglect a loved one, this is the place to go. The same testimony goes beyond generic dissatisfaction and accuses the staff of major rudeness and unpleasant behavior. A seemingly small courtesy - greeting a resident or visitor with a simple "Hello, how are you?" - is portrayed as a burden for staff, illustrating what the reviewer perceives as a pervasive lack of warmth, empathy, and basic courtesy. Taken together, these observations cultivate a perception of a hostile or uncaring environment that feels antithetical to compassionate care.

Financial interactions with the facility are also a major source of grievance, particularly for contractors. One reviewer warns contractors not to work for the facility unless payment is made on the spot, recounting multiple promises of payment after emergency plumbing work were not fulfilled. The account goes further, describing delays that forced the contractor to defer paying paying customers, and ultimately to file a claim at the Magistrate's Office. This narrative raises questions about reliability and integrity in financial dealings and adds a troubling dimension to the overall impression of the facility as a place where trust is easily broken and financial commitments are not honored.

Another critical area of concern centers on care for patients, especially those with mental health needs. The facility is described as being ill-equipped to handle mental illnesses, with no doctor on staff to issue orders or monitor progress on a daily basis. The absence of medical leadership is framed as a systemic flaw that reverberates through the daily routine, leaving nurses to perform tasks without the guidance or oversight that would help ensure appropriate care. In one harrowing anecdote, a relative describes finding a grandmother in a soaked bed, neglected to the point of experiencing hunger pains, with no timely intervention to ensure meals or basic hygiene. The reviewer questions whether the nurses' care would reflect genuine concern if they truly felt it, arguing that such neglect would be unthinkable in a well-run facility.

There is also a palpable concern about the physical state of the facility itself. Reviewers describe a place that has not kept up with updating or cleaning practices, suggesting that the environment is not conducive to safe or dignified care. The combination of poor sanitation, aging infrastructure, and a lack of maintenance appears to compound the other issues already noted, reinforcing a sense that the facility has fallen behind in essential standards of care and hospitality. The overall sentiment is that a clean, well-maintained environment is not just a matter of aesthetics but a basic component of safeguarding residents' health and well-being.

Taken as a whole, these statements form a vehement and persistent critique of the care, communication, and administrative practices at the facility. The recurring themes - blocked lines of communication, a callous staff demeanor, unresolved financial dealings, insufficient medical oversight, neglectful care in critical moments, and a deteriorating physical environment - converge to produce a strong recommendation against engagement with the organization. For prospective visitors, families seeking reliable updates, contractors contemplating work, or individuals evaluating care options for themselves or loved ones, these reviews collectively convey substantial concerns that would rightly prompt caution, additional verification, and a demand for transparent, corrective actions to address the grievances raised.

This part of Statesboro, Georgia offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. There are several restaurants nearby including Captain D's and El Sombrero Mexican Restaurant, providing convenient dining options. Places of worship such as City Of David Assembly and Solid Rock Church of God offer spiritual fulfillment for residents. Access to healthcare is readily available with multiple physicians and pharmacies in close proximity. Transportation options are also abundant with Enterprise Rent-A-Car and Spells Taxi Service nearby. Parks like Downtown Dog Park and Luetta Moore Park provide opportunities for outdoor recreation, while Clark Medical Group and Willingway Hospital ensure access to healthcare services. Additionally, entertainment options like AMC CLASSIC Statesboro 12 and cafes like Starbucks and Panera Bread are easily accessible. Overall, this area of Statesboro provides a well-rounded community that may cater to the needs of seniors looking for a convenient and vibrant place to reside.

Restaurants

• Captain D's (0.1 miles)
• El Sombrero Mexican Restaurant (0.3 miles)
• Buffalo's (0.4 miles)
• Hodges Management (0.5 miles)
• Eagle Creek Brewing Company (0.5 miles)
• Waffle House (0.5 miles)
• Wendy's (0.6 miles)

Places of Worship

• City Of David Assembly (0.2 miles)
• Solid Rock Church of God (0.3 miles)
• Compassion Christian Church 410 (0.4 miles)
• Connection Ministry (0.5 miles)
• Agape Worship Center (0.6 miles)
• Greater Bethel AME Church (0.6 miles)
• Southern Baptist Convention (0.7 miles)

Physicians

• Savannah Allergy Associates PC (0.2 miles)
• Dr Cope Opthamologists (0.4 miles)
• Cope Eye Clinic (0.4 miles)
• Statesboro Ent & Sinus Center (0.5 miles)
• Statesboro Ear Nose & Throat (0.5 miles)
• Professional Hearing Clinic (0.5 miles)
• Miracle-Ear Hearing Aid Center (0.6 miles)

Transportation

• Enterprise Rent-A-Car (0.3 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• Spells Taxi Service (1.1 miles)

Pharmacies

• Brooklet Drug (0.4 miles)
• Durden & Riggs Pharmacy (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Walker Pharmacy & Gifts (0.8 miles)
• Walmart Pharmacy (1 miles)
• Southern Pharmacy (1.2 miles)
• Walgreens (1.2 miles)

Parks

• Downtown Dog Park (0.5 miles)
• Luetta Moore Park (0.7 miles)
• S&S Greenway Gentilly Street Trailhead (1 miles)
• Mill Creek Regional Park (1.5 miles)

Hospitals

• Clark Medical Group (1 miles)
• Willingway Hospital (1.7 miles)

Theaters

• AMC CLASSIC Statesboro 12 (1.4 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (1.8 miles)