Overall Review of Roberta Health And Rehab
common
12 reviews mention this
Care quality is a mixed picture
Residents and families describe both strong day-to-day care and serious concerns about neglect.
Many reviewers say staff provided helpful, attentive care and kept residents clean, with some calling it top-of-the-line or describing successful recovery. Several families also report being updated when conditions changed. At the same time, a number of negative reviews describe delayed or inadequate care, including claims of neglect, dehydration, and residents not being checked or assisted as needed. Overall, the feedback suggests care can vary depending on the situation and shift, based on what families experienced.
caveat
6 reviews mention this
Communication with families varies
Some reviewers say they get timely updates, while others report missed calls and slow responses.
Several families describe nurses keeping them informed and alerting them quickly when something changes. A few reviewers also mention the facility contacting them when immediate needs arise. Other reviews are sharply critical, including reports that staff did not contact family after a transfer to ICU and that requests for assistance went unanswered despite repeated attempts. Taken together, resident care is paired with inconsistent family communication in the reviews.
caveat
10 reviews mention this
Cleanliness and odors split opinions
Reviewers describe the building as clean and well kept, but also cite strong odor problems.
Positive comments include the building being clean and organized, the facility smelling clean, and updates like fresh paint during a stay. One reviewer also said the smell improved after renovations. Negative reviews repeatedly mention unpleasant odors, including claims the facility smelled awful and even described the odor as stronger than cleaning products. Because both experiences show up in the feedback, cleanliness is not consistent across reviews.
caveat
5 reviews mention this
Activities range from engaging to limited
Residents are described as enjoying activities at times, but others say activities are minimal.
Some reviewers say residents enjoy activities and describe fun activities with residents seemingly engaged. Other feedback is less favorable, with one family saying activities were poor and that their loved one spent most time in a TV room. Another reviewer also praised that the facility provides enough activities, while a different comment said improvements were needed to encourage more. Overall, the reviews point to inconsistent activity programming and engagement.
common
2 reviews mention this
Hospital transfers get attention
The reviews include cases where care followed hospital recommendations or transfers.
One reviewer says the hospital recommended the facility after a hospitalization, and later described good services and care. Another review describes an urgent transfer to ICU after a relative’s condition worsened, paired with criticism that the facility did not contact family afterward. These accounts suggest the facility can be involved in post-hospital steps, but family follow-through on communication during emergencies is not always experienced as reliable.
common
4 reviews mention this
Renovations are noted and debated
Multiple reviewers mention renovations, with some reporting improvements and others pointing to major upkeep needs.
One review says the building is under new management and being remodeled, including upgrades to the therapy department and improvements inside. Another reviewer specifically ties better odors to renovations. Still, there are also complaints that the building is in severe need of an overhaul and that the overall environment still feels neglected. The feedback suggests renovations are underway, but results are not consistently experienced yet.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.