277 Commerce Street, Hawkinsville, GA 31036
For more information about senior living options: (866) 208-4318
Overall Review of Pinewood Manor Nursing Home & Rehabilitation Center
Pros
Pinewood Manor's director Wilma Hanna, with a 35-year tenure, made the transition smooth and comforting and checked in on families during the last days.- The male nurses Eddie and Mack were attentive, gentle, and compassionate in their treatment of loved ones.
- Ministrations from Sylvia and Barbara contributed to compassionate care.
- The upkeep and cleanliness of the facility were superb to the eye and nose.
- The reviewer would unreservedly recommend the facility to anyone in need, confident in knowing that their loved ones would be well cared for by the loving staff.
Cons
The staff did not treat him fairly or assist him properly as a patient.- They neglected to give him any prescribed medicines for seven days, risking his life.
- The facility is described as horrible, careless, and neglectful toward residents.
- The place should be shut down due to safety and care concerns.
- The staff repeatedly disrespected families who called seeking help.
- There is no hot water in the rooms; residents are left with cold water.
- Administrators are accused of lack of knowledge and professionalism; the facility is poorly run.
- The hospital takeover is said to have worsened conditions and the staff is of poor quality.
Review
This community is best suited for families that want a local option with a clearly caring streak and are prepared to supervise care closely. It can work for short-term rehab or hospice-adjacent needs where a trustworthy administrator and some staff compassion are valued, and where the family plans to stay actively involved to verify daily care. It is not a fit for those who require consistently reliable medication management, prompt responses, and unflinching accountability in every shift. In short, Pinewood Manor rewards vigilance and personal oversight more than it delivers universal reliability.
Families should explicitly consider alternatives if the priority is dependable medical management and timely communication. Several reviews flag chronic gaps in essential care, medications not administered for days, dismissive or unresponsive staff, and long hold times on calls. Those concerns suggest that without rigorous, ongoing family monitoring, residents may experience dangerous lapses. For anyone seeking a facility where you can reasonably expect routine, proactive engagement from front-line staff, a different center with stronger med-pass protocols and a tighter responsiveness track record is worth exploring.
The strongest positives here are tangible and meaningful when present: a clean, well-kept environment and upkeep that is “superb to the eye and nose.” A handful of staff members, nurses and aides noted for attentiveness, gentleness, and compassion, provide a human touch that can make a difficult transition easier. The director’s long tenure and demonstrated willingness to facilitate hospice when needed also signals that, at times, administrative leadership can lean into residents’ needs with steadiness. When these elements align, Pinewood Manor can feel like a supportive local option in a tough landscape.
Yet the main cons are persistent and grave enough to overshadow the upsides for most decision-makers. The most troubling reports center on patient neglect and medication failures, including seven days without prescribed medicines. Disrespectful treatment, inconsistent staff responsiveness, and repeated difficulties in getting timely calls returned compound the risk. Infrastructure concerns, such as reports of no hot water in rooms, add a layer of discomfort and hint at broader maintenance and resource issues. Post-acquisition shifts in governance by the local hospital have reportedly correlated with regression in quality, undermining confidence in consistent care delivery.
From a practical decision-making standpoint, it is essential to enter with a concrete oversight plan. If Pinewood Manor is on the short list, families should request a dedicated care liaison, insist on transparent medication administration records, and establish daily briefings or check-ins about the resident’s status. Immediate, documented escalation paths must be in place for any delay or refusal of care, and regular verification of staffing levels and on-shift coverage should be non-negotiable. Prospective residents should verify current med carts, nurse-to-patient ratios, and the facility’s track record with state authorities before committing. If these guarantees cannot be obtained, or if staff responsiveness remains inconsistent, alternatives should be pursued.
Ultimately, Pinewood Manor offers a clean, well-maintained environment and pockets of genuinely caring staff, but the serious and recurring concerns around medication administration, disrespectful or unresponsive conduct, and governance instability create a risk profile that many families will find unacceptable. For the majority, priorities should include consistent med management, reliable communication, and predictable, respectful care across all shifts. If those criteria cannot be met with confidence, it is prudent to look elsewhere, even if this facility remains a viable option for families willing to engage aggressively and continuously advocate for their loved ones.
102 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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